Can't send SMS on Samsung Phone

Last modified : Sep 30. 2019

There are two possible scenarios:

1 Unable to send text messages to a specific contact, but can send messages to other contacts

If there is only one contact you're unable to send any text messages to, the problem very likely your network provider and not your device. Please contact your network operator for service status updates.

Also check:

  • The app version is running on the latest software and the phone software settings are up-to-date.
  • Do you have the contact's number saved as +614 or 04? Can you send to one but not the other?
  • Do you have the contact's name saved with any Emoji's? Can you send to contacts without Emojis in their name?
  • Can you try your SIM in another device? 
  • Do you have good network coverage? Do texts not send at certain times of the day, or when you're in certain areas?
  • If you have recently switched from an iOS device, check to see if you have deactivated iMessage. Check out How to deregister from iMessage for step-by-step instructions.
2 Unable to send text messages to any of the contacts

If you're unable to send any SMS (text) messages to any contacts, try checking your network operator's message centre number stored in your device's settings. It is either missing or incorrect.

Australian Telco Message Centre Numbers:

  • Telstra +61418706700
  • Optus +61411990001
  • Vodafone +61415011501

Please Note: Steps were created from Android OS Pie 9.0. Steps may slightly vary according to the Android OS your device is running. 

If the below steps do not work, please perform a Factory Data Reset. 
It is also recommended to update your Android OS Version to that latest software check out Check for Software updates on Samsung Phones for step-by-step instructions.

Check the Messages App

Check the Message Centre numberClick to Expand
1 Tap on the Messages app.
Message icon
2 Tap on the Three dots
Tap 3 dots
3 Select Settings.
select settings
4 Tap on Text Messages.
tap text messages
5 Tap on Message Centre and enter the message centre number provided by your carrier. Tap on SET to confirm.
select message centre
6 Enter the message centre number provided by your carrier. Tap on SET to confirm.
enter message centre number
Clear the Messages app dataClick to Expand
1 Slide down to your Quick Settings Panel and Tap on Settings
settings icon
2 Tap on Apps
Message icon
3 Scroll down the page and select Messages
select messages
4 Tap on Storage
select storage
6 Tap on Clear Data > Delete

Please Note: this will delete all TXT messages and MMS so make sure you backup before this step 

delete data
7 Restart your device and then try sending a text message again.
Test a different messaging applicationClick to Expand

It can be worth testing another messaging application to determine if there is potentially an issue with an update to the Messages app. 

Android Messages is the Google stock messaging application and is simple enough to install. 

 

1 Open the Google Play Store app, then tap in the white bar at the top to search
Open the Google Play Store
2 Search for 'Android Messages', Install and Open the App
Install Android Messages

On opening the app you'll be asked to Allow permissions and set Android Messages to Default - the app will not work if you select 'No' to any of these options.

Deleting the Android Messages app after testing will automatically revert Samsung Messages to default (or simply open Samsung Messages to be prompted to change it back).

3 If a second messaging application is unable to send SMS messages - we know it is more likely to be a network issue.

If that is the case, it is recommended to reach out to your Network provider.

If you have tried the above troubleshooting steps and you are still unable to send out text messages contact our Australian Support Team on 1300 425 299 or Live Chat us for further support.

Thank you for your feedback!

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