How do I get rid of Pop-up Ads on my Samsung Phone?

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How Do I Remove Pop-up Ads on my Samsung Device?

If you are noticing advertisements popping up on your lock screen, homepage or within applications on your Galaxy device this would be caused by a third party app. In order to remove these adverts, you will need to either disable the application or completely uninstall from your Galaxy device.

If the adverts have only recently popped up on your device, you can easily search through your recently installed applications from the Google PlayStore and uninstall your most recent apps until the ads no longer appear on your device. If the ads have been popping up for a while, there are a few settings to check which apps is the cause.

Please Note: Google Play permits apps to show ads as long as they comply with Google Play policy and are displayed within the app serving them.

Identifying the app

In order to show the ad, the app will be active on your device. After the problem occurs, you can go into the Google PlayStore to see which apps have been recently active. This should help you narrow it down, especially if it shows an app that you know you haven't used recently.

1 Launch the Google PlayStore

2 Select the 3 lines

3 Tap on My apps & games

4 Select INSTALLED

5 Touch Alphabetical and select Last Used

6 Select one of the most recently used third party application and uninstall until you notice the ads stop appearing on your Galaxy device.

Blocking Ads via Chrome

1 Head into the Google Chrome app and tap the 3 Dots

2 Select Settings

3 Scroll down the page and locate Site Settings

4 Tap on Pop-ups and redirects

5 Ensure this setting is toggled off, then head back to the site settings

6 Select Ads

7 Ensure this setting is toggled off

Blocking Ads via Samsung Internet

1 Launch the Samsung Internet app

2 Tap on the 3 Lines

3 Select Settings

4 Select Sites and download > toggle on Block pop-ups

5 Head back to the Samsung Internet menu and select Ad blockers

Head back to Samsung Interent menu and select Ad blockers

6 Download a suggested Ad blocker

Samsung Global Goals

If you have setup Samsung Global Goals you may notice that ads appear on your lock screen whilst charging. If you have enabled Global Goals whilst charging you will see ads on your phone whenever you are charging your devices as a way to earn money. To deactivate this settings simply head into the Samsung Global Goals app > Settings and toggle off Global Goals whilst charging.

1 Launch the Samsung Global Goals app

2 Tap on Settings and toggle off Global Goals whilst charging

Head into your Settings > toggle off Global Goals whilst charging

Privacy Settings

1 Head into your Settings then select Privacy

2 Tap on Customisation Service

3 Toggle off Customise this phone and Customised ads and direct marketing

4 Head back to your Privacy settings and select Ads

5 Toggle on Opt out of Ads Personaliation

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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