What is an IP rating and how do I properly care for my Mobile device?

IP68 Water and Dust Resistance

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to reach out to your Samsung Subsidiary.

Maintaining Water and Dust Protection - IP68

This information is relevant to Samsung mobile and wearable products that are marked as having an ‘IP68’ rating.

What is an IP rating and what does it mean for my Samsung device?

An IP (Ingress Protection) rating is an international standard that shows you the level of dust and water resistance of your Samsung device. Samsung devices that have been certified to an IP68 rating are built to help you do more, in more places. With an IP68 rating, they are water resistant in fresh water to a maximum depth of 1.5 metres for up to 30 minutes, and are protected from dust - all without the need for extra cases or covers. Now there’s less to worry about. You can enjoy freedom to explore, stay connected, and capture the adventure.

There are some devices that have an IP67 rating like the Galaxy S5. These devices are only water resistant to a maximum depth of 1 metre for up to 30 minutes only.

How do I properly care for and use my Samsung device?

Samsung devices may be damaged if water or dust enters the device. For devices with an IP68 rating, follow these tips to prevent damage to your device and to help maintain the water and dust resistant performance:

  • Do not immerse the device in fresh water deeper than 1.5 metres and do not keep it submerged in fresh water less than 1.5 metres deep for more than 30 minutes.
  • Do not expose the device to water moving with force.
  • If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth.
  • If the device is exposed to any liquid other than fresh water, gently rinse it with fresh water immediately and dry it thoroughly with a clean, soft cloth. Failure to gently rinse it in fresh water and dry it as instructed may cause it to suffer from operability or cosmetic issues.
  • If the device is dropped or receives an impact, the water and dust-resistant features may be damaged.
  • The touch screen and other features may not work properly while the device is in water. 

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.