Performing a Picture Test on your Samsung TV

Last Update date : Jan 19. 2024

Using the Picture Test will help you determine if picture troubles you are experiencing may be caused by the TV itself or something else. The Picture Test will display an image that you can examine for faults. Follow the steps below for more information.

 Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Performing a Picture Test

1 Press the Home button on your remote control and then head to Settings
Select Settings
2 Navigate to All Settings
Navigate to All Settings
3 Choose Support and then Device Care
Choose Support then Device Care
4 Your device will run a quick scan. Once completed, highlight and select Self Diagnosis located at the bottom of the screen
Self Diagnosis, middle button down the bottom of screen.
5 Scroll across and select Picture Test. Once selected, an information screen will appear stating you are about to perform a Picture Test. Select OK to proceed
Picture Test, second box in from the top left.
Picture Test information screen.
6 A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault
Picture test.
1 Press the Home button on your remote control and then select Menu
Select Menu
2 Navigate to Settings and then All Settings
Choose Settings then All Settings
3 Select Support and then Device Care
Select Support then Device Care
4 Your device will run a quick scan. Once completed, highlight and select Self Diagnosis located at the bottom of the screen
Self Diagnosis, middle button down the bottom of screen.
5 Scroll across and select Picture Test. Once selected, an information screen will appear stating you are about to perform a Picture Test. Select OK to proceed
Picture Test, second box in from the top left.
Picture Test information screen.
6 A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault
Picture test.
1 Choose Settings cog Settings
Samsung Smart Hub.
2 Select Circle with a spanner inside Support tab and then Device Care

Note: If Device Care is greyed out, please exit the app running in the background.

Device Care, second from the top in centre list.
3 Your device will run a quick scan. Once completed, highlight and select Self Diagnosis located at the bottom of the screen
Self Diagnosis, middle button down the bottom of screen.
4 Scroll across and select Picture Test. Once selected, an information screen will appear stating you are about to perform a Picture Test. Select OK to proceed.
Picture Test, second box in from the top left.
Picture Test information screen.
5 A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault.

Note: The picture below is shown for illustration purposes only. Your model may have different test pictures.

Picture test.
1 Select Settings cog Settings
Smart Hub
2 Select Cloud with a question mark in it. Support and then Self Diagnosis
Support Menu
3 Choose Start Picture Test
Self Diagnosis Menu
Picture Test prompt
4 A test picture will now appear. If the issue is intermittent or does not always show in the picture test, it is worth booking a technician to service the TV as it may still be a hardware fault.

Note: The picture below is shown for illustration purposes only. Your model may have different test pictures.

Smart TV: There are horizontal/vertical lines on the TV screen

Prior Models:

  • 2015 Model TVs: MENU/123 > MENU > Support > Self Diagnosis > Picture Test
  • 2014 Model TVs: Support > Self Diagnosis > Picture Test

If the test photo is displayed without fault, there may be an issue with an external connected device/s. Check your external device connections, signal strength or refer to the external device's user manual.

Note: If the Picture Test does not appear or you see an issue with the image, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

    This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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