30" 6.3 cu. Ft. Smart Electric Slide-in Range

Silver
NE63T8111SS/AC

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30" 6.3 cu. Ft. Smart Electric Slide-in Range
Silver

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Features

More stylish look,
more ways to cook

Bring more style, convenience and flexibility to your kitchen. It adds a modern, built-in look by simply sliding in between cabinets.

Wifi Connectivity

Save time and do much more with Wi-Fi Connectivity. Simply monitor and control the oven using the SmartThings App*. You can preheat or turn it off and check and adjust the cooking temperature and time.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Voice Control

Control the oven with your voice. Using a voice assistant*, such as Samsung Bixby**, Amazon Alexa or Google Assistant, you can simply say what you want the oven to do and it will do it. You can easily turn it on/off, select functions and change settings, even if you’re busy doing other things.

* A Wi-Fi connection is required
** Bixby is Samsung’s brand of artificial intelligence (AI) / Internet of Things (IoT) voice assistant. A Samsung Account is required.

More joyful, less burdensome cooking

SmartThings Cooking

Make your kitchen experience less stressful. SmartThings Cooking saves time and makes cooking more seamless. It can recommend personalized recipes, generate weekly meal plans, and you can even control your appliances using recipe instructions.

Fingerprint Resistant Finish

A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges. And any fingerprints or marks can be quickly wiped away if they appear.

Branded In-home Repair Service

More choice and flexibility service repair options.

Samsung Certified Technicians will set up a service time around your available schedule. Our skilled, experienced, and trained technicians will examine and repair your appliance in the comfort and safety of your home. Samsung’s Branded Technicians will arrive at your home with the appropriate PPE equipment, respectfully disinfecting your appliance before and after repairs and ultimately providing you with excellent customer service.

Learn more

To schedule a Branded In-home Repair, contact us via Chat, text WECARE (932 273), or call 1-800-SAMSUNG, to schedule an appointment.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

Specifications

  • Installation Type

    Slide In

  • Number of Burner

    5 EA

  • Installation Type

    Slide In

  • Cavity Type

    Single

  • Oven Capacity

    6.3 cu. ft.

  • Drawer Capacity

    0.9 cu. ft.

  • Oven Colour

    Dark Blue

  • Control Type (Oven)

    Glass Touch(↕)

  • Control Type (Cooktop)

    Knob

  • Display Type

    LED

  • LED Color

    Ice Blue

  • Soft Closing Door

    No

  • Self Clean

    Yes

  • Steam Clean

    Yes

  • Wi-Fi Connection

    Yes

  • Bread Proof

    100°F (40°C)

  • Favorite Cook

    App

  • Keep Warm

    Yes

  • Clock

    Yes

  • Timer

    Yes

  • Numeric Pad

    No

  • Child Safety Lock

    Yes

  • Hidden Bake Element

    Yes

  • Interior Light (Position)

    1 Incandescent 40W / Back

  • Light (Lamp) On/Off

    Yes

  • Sound on/off

    Yes

  • Setting (Clock System Option (12H/24H))

    No

  • Delay Start

    Yes

  • Sabbath Mode

    Yes

  • Number of Burner

    5 EA

  • Heating Element 1

    6"/9" - 3000W

  • Heating Element 2

    6" - 1200W

  • Heating Element 3

    6"/9" - 3000W

  • Heating Element 4

    6" - 1200W

  • Heating Element 5

    Warm Zone (100W)

  • Hot Surface Indicator

    Yes

  • Convection

    Thermal

  • Bake (Single)

    175°F (80°C) - 550°F (285°C)

  • Variable Broil (Low-High) (Single)

    Low - High

  • Bake Element

    3000W

  • Broil Element

    4200W

  • Type

    Storage

  • Warm. Drawer Handle

    No

  • Net Size (W x H x D) (mm)

    (760.4) x (914.4 ~ 933.45) x (728.66)

  • Shipping Size (W x H x D)

    839.8 x 1060.45 x 769.9 mm

  • Net Weight (kg)

    165.6 lb / 75.1 kg

  • Shipping Weight

    85.5 kg

  • Number of Rack Positions

    7

  • Gliding Rack

    No

  • Wire Rack (EA)

    2

  • Split Rack

    No

  • Partition

    No

  • Meat Probe

    No

  • Anti-Tip Device

    Yes

  • Steam Tray

    No

  • WiFi Embedded

    Yes

  • Bluetooth

    No

  • SmartThings App Support

    Yes

Reviews

30" 6.3 cu. Ft. Smart Electric Slide-in Range

4.0

Recommended by 76% of customers.

Write a review
5.0 56%
4.0 19%
3.0 5%
2.0 5%
1.0 15%
Features 4.1
Performance 4.1
Design 4.1
Value 4.0
AI review summary
  • Customers appreciate the range's features like fast heating, even cooking, and energy efficiency
  • Many report issues with the quality and durability, particularly with the glass cooktop and control knobs
  • Some experienced problems like scratches, cracks, and broken knobs within the first few years of use
  • There are concerns about the sensitivity of the controls, which can lead to unintentional activation of the burners, posing a potential safety risk
  • The product seems to have appealing features but widespread quality and reliability concerns
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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432 Reviews

Syed Gilani
1 (9,999)

2024-03-28

1 (9,999)
Knobs and knob regulators burnt out within 2 years. Repair cost is 500 dollars. I spent 1800 dollars for this trash
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-01

Samsung Support Team

Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).

Samm123
2 (9,999)

2023-05-16

2 (9,999)
I bought this stove about a year ago. Looks great, works great, but my challenge over the year has been the quality of materials used to make it. Cheap plastics used all over. One of the stove knobs broke within the year and you can see how fragile and cheap the plastic material is. There is no easy way to search for a replacement knob. I hope someone at Samsung reads this and suggests how to secure a new knob for this stove.
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Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-05-17

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Sandie
1 (9,999)

2023-10-21

1 (9,999)
This review is after having the stove for over a year . Do not buy , the coating in the oven cracks with time … and since i noticed it after the one year warranty the customer service is as bad and not helpfull . Not worth it , very poor quality even the top ceramic is cheap and knobs too …. At this point i am not even sure if it is even safe to use it …. As no help was given
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-24

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

WArainlover7
4 (9,999)

2021-12-21

Kirkland, WA

4 (9,999)
been using my brand new oven for 5 weeks. the reason i like the oven is that the range burners get hot extremely fast, making for really fast water boiling and pre-heating of pans. what i dislike are the "smart" features, especially the samsung smart things app. i can send a temperature to the oven from my phone - sounds nice right? but then i have to press a button on the oven physically to activate the temperature, so that defeats the whole purpose of "sending" the temp to the oven from another room. it's a silly design feature that i blame samsung for. otherwise, so far so good with this oven. heats up fast and i love the look of it.

Features

2 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
0AW0
5 (9,999)

2020-10-12

5 (9,999)
[This review was collected as part of a promotion.] the installation and use of this range has been great. really like the ease of use and since it's the first new range we have had, it's been like a dream. my only 2 complaints are that the rubber strip on the front between the glass cooktop and the controls gets food in it easily but does not clean with the same ease and the glass cook top shows everything because it is just a solid black...fingerprints, grease...you name it. using a norwex glass cleaning cloth takes care of it, but would be nice to not have the extra step. delivery was very timely and professional. "i received compensation for this review but the review is my own"
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
momof5kids
5 (9,999)

2020-09-01

portland, or

5 (9,999)
[This review was collected as part of a promotion.] being a mom of 5 the oven gets alot of use in our house and there's little time to spare. easy to clean surface mean no more digging out lost noodles from below and always a quick cleanup after meal prep.the ability to use front burners for large and small cookware is an added bonus. smart connected features let me preheat even before i get home and also know when it's ready to use. huge time saver. well utilized oven space leaving room for taller dishes. simple self clean function. with having a toddler i love love love the lock feature. love the look with it's clean modern design with no back panel sticking up. all around a great buy.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jamie Mey
2 (9,999)

2023-11-18

2 (9,999)
I moved into a new building where this range was already installed. Everything works fine, except my only complaint is that there is no child safety lock on the cooktop knobs and they are really easy to turn on. We've only been in our new home for a couple weeks and we've already had multiple instances where someone has bumped the knob and turned on the stove without noticing and nearly starting a fire. Even our dog managed to turn it on by accident. There's a child safety for the oven, so I'm not sure why that couldn't be added to the cooktop. We're considering getting rid of this stove for this reason, it just causes too much anxiety.
Helpful?

Features

2 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-11-23

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Onlythetruth
1 (9,999)

2023-03-06

1 (9,999)
I just moved into my new home and it had this stove. While moving all the boxes over the counter top, I didn't noticed but I accidentally pushed the knob button!!! When I came back, the brand new house was filled with smoke. I recommend there being a sound when the knob is turn on. It is easily a fire hazard. I literally ruined the brand new stove on the very first day because of the poor design of it. I do NOT recommend paying so much money for something like this at all. Absolutely not worth it, and even worse, it can easily light your house on fire.
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Helpful?

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-17

Operations

Hi there, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Thadsa
3 (9,999)

2024-11-15

3 (9,999)
I purchased the Samsung range (model NE63T8111SS) in late 2023 and recently experienced a significant issue with the glass cooktop. While using the appliance for normal cooking, the glass shattered unexpectedly, creating a major safety concern. Thankfully, Samsung has since resolved the issue and taken full responsibility to repair the cooktop under warranty. While the resolution was appreciated, the incident itself was alarming, and I urge others to be cautious with similar models. The range performs well overall, but the unexpected failure of a critical component like the cooktop glass leaves some concerns about durability and long-term reliability. I hope Samsung continues to address such issues proactively and reinforces product safety standards.
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Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-11-18

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Anonymous
1 (9,999)

2022-07-13

Indiana

1 (9,999)
why did samsung make a stove that is way too easy to turn on? all i'm going to say because of the rules is that my home is a complete loss due to a fire that the stove top got turned on by my dog or dogs. said dogs are also gone as well. i could add a photo but i chose not to take pictures of a home that i lived in for 12 years. i'm sure someone out there would like to point out that i should have been there or had the dogs away from the stove but, if you think i haven't thought about all the ways to have avoided this from happening then your plum dumb. all i have to say at the end of the day is, do not buy this stove!!!!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Food4thought
1 (9,999)

2025-01-28

Florida, USA

1 (9,999)
[This review was collected as part of a promotion.] This would have been a 4 or 5 star review but for two things. The first is that Samsung’s black stainless steel is a joke. It’s a coating no better than cellophane. It peels off. The second thing are the “hair trigger knobs”. Brush them ever so slightly and the burners turn on. A cat or dog or young child could accidentally touch them and burn your house down. Samsung finally announced a “recall” fix which was to supply a plastic locking device for each knob which must be removed in order to turn on a burner. It’s better than nothing but what poor engineering to be begin with! Other than that the ranger works flawlessly.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-01-28

SEA Care

Hi there, Thank you very much for your observation of our range. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Anonymous
1 (9,999)

2024-03-31

1 (9,999)
Purchased brand new and within the first weeks the stem on one of the knobs snapped, over the next two months every single knob broke in the same manner. After contacting support numerous times they finally tell me this is not covered under warranty. Do not buy this range.
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Helpful?

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-01

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Crazma63
5 (9,999)

2020-10-26

Molalla

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this range, was so excited for it to come. I bake for my local farmers market and I can’t wait for next year. I don’t like the way that your belly can turn it off and on, must be careful or use the lock. The oven cooks very even but, the racks slide a little bit at you when you pull it too fast. Needs a bigger under stove drawer. I love the elegant look, a real UPGRADE. The elegant look of the stainless steel is beautiful and the black really sets it off. I love the self cleaning feature so easy. The smart control could be improved by letting the user acess from outside the house. It would be nice to be able to start it on the way home in the car.
Cash
1 (9,999)

2020-12-09

1 (9,999)
the burner and oven controls are way too sensitive - they will turn on at the slightest touch or bump with no indication they are on. we have burned hands several times, and almost started several fires. the last straw was a serious kitchen fire when the burner was accidentally turned on while a pan with grease was on top. we were not in the kitchen and had our smoke detectors not alerted us, the entire house would have caught fire. this particular flaw has been reported multiple times with the same outcomes (fire) on other samsung range models as well. this is a serious and dangerous design flaw that should be rectified immediately, along with a product recall.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-10

Samsung Care

We take this concern very seriously and would like to do everything that we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142721615

Fancy new stove
4 (9,999)

2021-02-21

4 (9,999)
this was an upgrade for me from an old school electric coil top. the look is fabulous! clean lines, stovetop controls on the front. loved it. unfortunately like some others my touch screen stopped working after a month in house. followed the instructions on the samsung site to turn off power but my stove still showed an error message - stating it was a communication error. set up a service call through the samsung app. super easy and relatively quick turnaround time so that was good. what isn't good is that a month old oven would break down with a communication error! fingers crossed that it continues to work
I recommended this product.

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
THolgersen
5 (9,999)

2020-10-15

5 (9,999)
[This review was collected as part of a promotion.] We cook a lot at home. We understand the value of having a good stove. This stove has been great for us. The custom front burners are nice for when we need to use a smaller pan. The burners heat up well and keep the pan evenly heated. The oven has been wonderful. We've cooked so many things in it already. The touch controls are nice looking. They were a little challenging at first, I had to get my wife to show me a few things. I like that it has a few more settings than a regular oven. I can see us making many more things we haven't tried before. We're looking forward to more cooking adventures with this range.
TracyWO
1 (9,999)

2021-12-18

1 (9,999)
We have had this stove for less than 6 months and there are multiple scratches and white haze marks that cannot be removed no matter what I try. My friends who have other glass top stoves are not having this issue including a friend who has had an Electrolex for over 3 years with barely a scratch to be found and another who has had a KitchenAid for over a year with no marks. It’s too bad because the oven, controls and overall look of the rest of the stove are nice.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-20

Operations

Thanks for bringing this to our attention, Tracy. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

SarahCA
1 (9,999)

2020-12-04

1 (9,999)
This oven arrives two days ago and we cooked one pan of ground beef - first issue, the glass cooktop already looks horribly marked up. It’s like the black paint some how came off? We only used water and paper towel, then tried ceramabryte, the suggested cleaner. It’s not scratched and difficult to explain, but it almost looks like fingerprint smudges that won’t remove. See photos! I called Samsung right away and they said this is cosmetic so it’s not covered under warranty. On the plus side, the oven and cooktop look great, very sleek, just don’t use it! Maybe good for staging a home?. The second issue - we cooked taco shells for about 7min in the oven. The cooling fan stayed on for about 50min afterwards! How long does it take to cool? The fan is loud and annoying and has NO off button. We confirmed this w the Samsung agent
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Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

3 (9,999)
TanD
3 (9,999)

2021-05-06

Edmonton, AB

3 (9,999)
really loved this range, but after 1.5yrs of purchasing it, the door locked up and the touch panel stopped working during an over self clean. i turned off the breaker (not tripped) and turned it back on minutes later, which is what they suggested to do and it did not fix anything. i talked to support and they handed me off to a local authorized service provider. called to provider and they told me it would be $90 just to come look at it, another $90 if they have to come back with a part, and then $120 an hour after that. absolute junk. warranty? apparently does not exist? very upset :( so if you ever plan to use the self cleaning option on your range.. do not buy this model.

Features

2 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-05-07

Samsung Care

Thank you for sharing your experience. I realize this is a tough decision if you want to continue with a repair. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. Can try contacting other service centers in your area for a 2nd opinion. Just use the link below. ^Pat https://www.samsung.com/us/support/service/locations/

rachel594
5 (9,999)

2020-08-26

Richfield

5 (9,999)
[This review was collected as part of a promotion.] I got this range to replace an older one I'd had for 8 years. I had forgotten how nice it is for an oven to preheat in less than 5 minutes. This makes a big difference for me when I have company and may want to throw a dessert together quickly for them. The self-cleaning option is also important to me. When baking it's a given that you'll spill something. The oven can be controlled by an app that I downloaded to my iPhone but will also work with Alexa and Google. The stainless steel is easy to wipe down for cleaning. It's not too heavy making installation and moving to clean behind and beneath easier.
Nothappy
1 (9,999)

2023-04-30

Georgia

1 (9,999)
Within the first three weeks of owning this range, a burner was turned on accidentally three times without us realizing. At first I just thought my boyfriend was being careless, but when it happened to me, when just reaching back to get something off a back burner, I realized just how dangerous it is. Having the knobs in the very front of the range is a terrible design idea. My appliance salesman talked to Samsung about this and was told you are aware of the problem, but have not yet decided to do a recall. I’m going to have to eat the money I spent and buy a different style, different brand.

Features

1 (9,999)

Design

1 (9,999)
Response from Samsung:
2023-05-05

Samsung Customer Care

Good day, We aim for your range to work at its best performance. Let's get some information to maximize the potential of your range's knobs. The knobs on the Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. Please check the link below for tips. Range knobs accidentally turn on the cooktop too easily: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ Click the word on the link we have provided, "cooktop knob covers." highlighted in blue, to view the product, as you can optionally purchase this for additional protection. We have also included the link to your range's user manual. See page 8 for important safety instructions: "Use only dry potholders (last bullet).": https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145742744, to help our team pull up your information when you message us. Have a great day. -John

Anonymous
5 (9,999)

2020-08-28

texas

5 (9,999)
[This review was collected as part of a promotion.] the look of this is just stunning black and silver very nice design. the top of it is so sleek the wi-fi is easy to set up am able to open the app on my phone click the button and see what is going on turn the light on and off see how long the cooking process is now this is amazing wish one day there will be a camera now that would be awesome it's just amazing the oven is nice and huge and the self-clean feature is amazing now the warming burner is so nice being able to keep warm while not cooking also being able to switch from large to small burner is a feature i was missing out on. love the fact it lets you know by beeping that the oven is up to temperature this is extremely a nice range.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Truetech
5 (9,999)

2020-11-15

Baraboo, WI.

5 (9,999)
i went 2+ years without a functional oven and decided to bite the bullet and buy a samsung, absolutely... worth... it!!! the oven is blazing fast compared to my previous one, and the thing looks huge compared to my old one. my only gripe is there needs to be better documentation on serial number location, everything online said the wrong spot, it is actually on the left underside of the control panel, you can see it when you open the door and are on your knees. in my opinion i should be able to see it in the app. overall the best range i have owned and cannot wait to see how long it lasts me.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
KomalG
1 (9,999)

2023-08-11

1 (9,999)
All 5 knobs broken within 2 years. Now they are asking for 100$ per each knob.
Helpful?

Features

1 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-08-15

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

GreyGeek
5 (9,999)

2024-02-21

5 (9,999)
[This review was collected as part of a promotion.] Bought in December (2 months ago) with other major appliances to update an older kitchen. I find the range to be essentially excellent with a few quirks that required me to learn to observe some things that are new to me. Brushing against the controls had turned some of the heating elements on when it was unexpected, the wireless connection and software are not as advances as I would like. The surface requires more frequent cleaning and effort. That all said, I am quite pleased with the function and speed of the cook top. Still waiting to use the oven but I anticipate a positive experience
J German
1 (9,999)

2026-06-18

1 (9,999)
We received a recall notice on our Samsung range with an issue of the burner knobs turning on inadvertently. Samsung sent us locks for the knobs to remedy the problem. Now the face of our range has scratches all around the knobs from placing the knob locks on and one of the locks is not effective so the burner still turns on without being turned intentionally.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-18

Samsung CS

Hello J German, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ and providing the Subject Line: Samsung Review Case – Samsung Smart Electric Slide-in Range Thank you, Samsung Customer Care

Kristen369m
5 (9,999)

2020-09-04

Honeoye Falls

5 (9,999)
[This review was collected as part of a promotion.] I can't say enough good things about this Samsung range. As a mom of a 3 year old and newborn baby, the ability to preheat the oven from my phone is amazing. I don't have to worry about dinner being late because I was too busy with my boys, I can start the oven while giving them a bath! The stove top is so esthetically pleasing and easy to wipe down, no more scrubbing drip pans and burners. I love the easy to read display and how spacious the oven is. Bonus that it has 3 different self clean modes of 2, 3 or 5 hours. Depending on need/ time limit, I can still run it through a cycle! There's also a bread proof setting! Can't wait to bake and cook for many years to come with this beautiful range!
Danni
1 (9,999)

2020-12-02

1 (9,999)
[This review was collected as part of a promotion.] if it worked it... i have to continually unplug and re-plug as controls keep freezing. stove top works well & it's attractive. it's hard to review with very little use of oven. i called. they are sending service in 6 days (guess i won't count on cooking for the holidays). it also won't connect to the app. if they repair it i will give an updated review. i have a problem with a product that arrives defective. also have a samsung fridge which has been a let down since day 1 as well. time to explore other companies. a"i received compensation for this review but the review is my own”.*

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-03

Samsung Care

I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142692115

Haydee
1 (9,999)

2021-01-16

1 (9,999)
this range is a nightmare!! touch screen controls have stopped responding. samsung said to simply turn off the breaker and turn it back on or unplug the stove and plug it back in after a few minutes. it worked the first time, the second time, the third....the 20th...etc....getting an idea here!! controls often stop working in the middle of cooking something. my holiday cooking experience was a complete stressful nightmare. this product is a lemon. samsung help! you can do better!! this product replaced my 20-year-old stove....i which i had my old stove back. extremley upset.

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-18

Samsung Care

I can understand this experience has you on edge and rightfully so. This would be tough for anybody to go through. Thank you for sharing this with us. I hope we can have this solved for you as soon as possible. For assistance, please reach out to our Social Media team using the link below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142857235

Becky
1 (9,999)

2022-02-01

Massachusetts

1 (9,999)
the burner and oven controls are way too sensitive - they will turn on at the slightest touch or bump with no indication they are on. we have burned hands several times, and almost started several fires. the last straw was a serious kitchen fire when the burner was accidentally turned on and my cat knocked a bag full of items onto the stove. had i not noticed the smoke and smelled the burning odor things could have been much worse. reported this to samsung a week ago and have not heard from anyone. i will be reaching out to the news if i don't hear from them within 24 hours.

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-13

Customer Care

Good Day, We always place a high priority on your safety, Becky. We appreciate you informing us about the knobs on the range. The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details. Range knobs accidentally turn on the cooktop too easily: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145667025, to help our team pull up your information. Have a great day! ^Chrystel

P Richter
2 (9,999)

2021-01-05

NC

2 (9,999)
we have had this oven working for about a week..in that time, it has locked us out 3 times to where the touch panel is not responding to anything. there is no icon to say what is happening. samsung support just says reset your breaker. this is a real pain to have to go outside in the raining freezing weather to flip the breaker. we also had to install child protection on the knobs because they accidently come on while preparing food. another problem. i really want to know why the panel becomes unresponsive to touch. i can turn it on with the ap but not at the oven front. why?
Response from Samsung:
2021-01-05

Samsung Care

We appreciate you bringing this to our attention. If the unit is unresponsive, you can try resetting the range by turning off the circuit breaker to the range for a few minutes. And if you are looking for ways to avoid accidentally turning on the range, you can try Know covers. You can find them in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01203557/

Kaileemo356
5 (9,999)

2020-10-09

Lawrenceville

5 (9,999)
[This review was collected as part of a promotion.] I cant say anymore great things about this range, I am so happy that I upgraded, I had a range for 20 plus years, best investment that I made, I love the warming burner it comes in very handy when I have finished cooking but don't want the food to get cold in the 10 mins it takes to get everything together for dinner. I love the capacity of the oven, it holds quite a bit of food, I was able to bake a chicken mac and cheese and another dish, all with extra space. I love the look of the range, it complements my kitchen very much, its so sleek and makes everything look so good.
broken stove
1 (9,999)

2022-08-19

1 (9,999)
i bought this last May 2021,the right front burner not working replaced two times,and just a week ago(august 13,2022) the right side of the glass top breaks when i turned on the burner..absolutely disappointed with the products.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-19

Operations

Hi , thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Above average home cook
3 (9,999)

2024-03-16

3 (9,999)
Bought this a year ago during a kitchen total makeover. I really like the multiple burners option (small and large in one) and the warming spot, but the oven is very poorly calibrated for temperature accuracy. I first noticed it wasn't cooking according to temperature and times so I purchased an independent oven thermometer for comparison. Set temp at 425, actual is 420, set at 400 actual is 360, set 350 actual is still 360, set at 200 actual is 225. I have already tweaked the calibration according to the user manual but the inaccuracy remains. I now very rarely use the oven as I can't stand there watching things cook. I have a counter top air fryer which I love and use almost every day. The broiler is fine.
Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

3 (9,999)
JoanneR
1 (9,999)

2021-03-20

Coram, New York

1 (9,999)
i have been cooking on electric for 50 years this is my fourth electric range. i have already had a repair person come in to make sure the range its not faulty. well this range works at high even on low....it runs too hot all the time. i have never burnt food and now it almost a weekly occurence. it is supposed to be more efficient, well to me it is my worse nightmare. if i could afford to i would throw it out so i could buy another range. so terribly disappointed ! definitely do not buy this electric range!!!!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-03-22

Samsung Care

I'm sorry to hear this. Joanne, if there is anything we can do to help, please don't hesitate to reach back out to us directly by using the information below. We may be able to get a 2nd opinion from a technician. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143102942

E_MD
1 (9,999)

2025-07-31

Harvey Louisiana

1 (9,999)
[This review was collected as part of a promotion.] Safety issues range knobs are very sensitive will come on with out knowing and cause fire it’s a hazard
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Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-01

SEA Care

Hi there, Your safety is our utmost priority when you're using your range. Let us help you. We provided a link below where you can request a free knob lock for your range model. Please follow the steps and requirements to start the request. Request Free Knob Locks or Covers for Recall of Slide-In Electric Ranges https://www.samsung.com/us/support/range-knob-kit/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150209636) when you message us so our team can retrieve your information. Thank you. -Kimberly

Bobby
4 (9,999)

2021-01-06

4 (9,999)
[This review was collected as part of a promotion.] i received compensation for this review but the review is my own. this is a replacement for a stand alone range (another samsung....the glass top cracked after 6 years). the delivery went smoothly without fanfare. pros: looks great fits right in the opening control panel lockout cons: the control knob is plastic (the previous samsung range that i had was metal knobs) no fast boil on the range control panel is easily activated (i was cleaning the cooktop and i kept activating the panel just by lightly brushing against it) this is my initial impression so far. btw, when the control panel lock is activated, the oven door was also locked by an electronic lock. this could be a potential weak point, keep that in mind.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Suwimon
1 (9,999)

2021-02-12

Orangevale,CA

1 (9,999)
i set temperature to 350 then i put food in the temperature go down to 300 sometimes more and it take like 20 minutes temperature it go up after that i press the temperature it go down to 250 to preheat again!!! it happen since i bought but when i contact and asked service they said it’s normal!!! and today have the service come to look and he saw my problem then he said he can change the temperature sensor but it's 50 : 50,it might work or it might not, your service didn’t have skill and experience at all with the product! cannot fixed or answer anything then when he try to do something he used the phone and facetime all the time. i requested for the service i would like to return but i can not now !!! so bad product

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-02-12

Samsung Care

I understand you are frustrated with the repair. No matter what, we will be here to help. If you run into any other problems, please be sure to reach out to us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142959360

Anonymous
5 (9,999)

2020-09-24

5 (9,999)
[This review was collected as part of a promotion.] this high tech range is remarkable the way i can turn the oven on by using the app on the fridge is amazing i'm able to turn the oven light on and off its brilliant the safety feature is another thing i love about this just press for 3 sec's on the panel on the stove and it locks the door no more worrying about little ones getting hurt. the stovetop has small and large burner's that we can customize to which one we are needing and the warming burner is great for us when we have family over. overall this is a great buy. #freeproduct  #insiderstories
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jenicorn817
5 (9,999)

2020-08-25

Fort Worth, TX

5 (9,999)
[This review was collected as part of a promotion.] first, i took the opportunity to run a test to see how long it took to get to 350 degrees. i set the stopwatch and clocked 7.25 minutes. the burners took a bit of time to heat up. i find using the dial on high works better than medium-high to achieve a medium-high burn. for instance, cooking a burger worked great on high. the oven cooks amazingly. the only (and i hate to say it) the bad thing is how quiet the timer is when it goes off. i was sitting in the very next room with little to no noise and it was almost impossible to hear.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Meghan
4 (9,999)

2020-12-18

SC

4 (9,999)
[This review was collected as part of a promotion.] we're only two days in, but so far, we're thrilled to have this range. the oven heats quickly, and with the added benefit of displaying how warm it is as it preheats. the two dual-size burners are a nice feature, though the knobs could be better marked to indicate which size you're controlling. time will tell how easy it is to keep the range clean. there have been marks left each time we've used the cooktop, even just to boil water, though they cleaned up well with cooktop cleaner. baking a pizza left marks in the oven that don't seem to want to come off, though i must say the crust was wonderfully crispy. the steam clean feature could help eliminate the need for smelly self-clean cycles. i received compensation for this review but the review is my own.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Oalscm
5 (9,999)

2020-09-02

Stephens City

5 (9,999)
[This review was collected as part of a promotion.] We love our Samsung Electric Range. Our previous range was in our home when we moved in and the oven didn't provide the best direction when following cooking instructions in recipes. The new oven is great! The temperature is accurate and it heats up very quickly. We love the vent that turns on when using the oven as well! The look is sleek and matches our other stainless appliances! The fingerprint resistant technology, Wi-Fi connectivity and the self-clean capability are additional features that make this range top of the line!
RayRay
3 (9,999)

2021-11-01

Connecticut

3 (9,999)
[This review was collected as part of a promotion.] I like the look of this range. Thought that it would have some great features to accompany my Family Hub Refrigerator. But unfortunately once I got home I wasn't all to amazed. You can send a temperature and cook time to the oven but the cook time starts while oven is preheating. That makes no since. That's about all you can do with the "smart' features. The time doesn't event stay correct with the wifi connection. As others have sent the knobs are touch sensitive so be careful not to accidentally turn on the range top.
Originally posted on Samsung US

Features

2 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-11-05

samsungcare

You bring up some important points about the range and it's features. We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. If you would like some covers to go over your knobs to make sure the range is not accidentally turned on. You can use the link below to location some knob covers. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01203557/

phyllis0908
5 (9,999)

2020-09-08

SAINT AUGUSTINE

5 (9,999)
[This review was collected as part of a promotion.] It is so beautiful and does everything I need. It fits nicely against the wall and in between my countertops. Slid in like a dream. The stovetop is a breeze to clean and has my kitchen looking less crowded with the appearance of more room. The capacity is great and fits multiple items which makes it easy when I'm baking batches of cookies. Baking had been a dream and the multi sized elements have been extremely helpful. The warming center is something I've never had before and am really excited about using it. The steam clean feature I have never heard of so I'm looking forward to trying it out. The usual self cleaning system is always so smelly and makes the kitchen extremely hot. I am so happy with this range and I'm glad I bought it. Would highly recommend.
Nonny
1 (9,999)

2023-05-25

1 (9,999)
I have expressed my dislike for this stove from the day I bought it, to NO avail! I had to have the serviceman come on the first day, as the top heating elements did not line up with the stove top markings. The front panel is SO sensitive, that the SLIGHTEST touch turns things on! Dangerous! I am a cook and baker - the top burners are not reliable and the oven temperature is NOT accurate! I, literally, HATE this stove and am considering trying to sell it and buy something much more user friendly and reliable.
Response from Samsung:
2023-05-30

Samsung Customer Care

Hello Nonny, Thank you for choosing Samsung for your range needs. We are saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. -John

Anonymous
5 (9,999)

2020-09-06

Monroe NC

5 (9,999)
heating is fast & eve on stove and bakes in oven. timer for oven turned off once it was done . fan comes on automatically. separate manual for wifi set up and user manual. broil can be set on low or high. it has a keep warm drawer. bread proofing is another great feature. self cleaning can be set for 2/3/5 hour time. steam cleaning is something i had not seen on other range ovens. i find the black stainless steel is easy to clean & keep clean. there are 3 manuals i was given. the smartthings app manual is wifi manual which instructs step by step to set up app. easy. *note- some tablets & devices this range oven may not work with.* user manual has phone # & computer contact inside. i am very impressed with the quality, performance & features of this range oven.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
RLBillings1
5 (9,999)

2020-09-02

Kyle

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love the range the bread proof is excellent feature that we actually use. I love the smart features so im able to preheat the oven without getting up. This feature also helps when I can't remember if i turned off stove. The app is user friendly! The 5 elements make it easier to cook big meals when necessary! We have a big family so the bigger range and extra element is essential. So the capacity is great! With that being said the self cleaning feature makes for cleaning a bigger range way easier. You can set the cleaning to adjust time it spends cleaning great feature if you are low on time to use the oven. The finger resistant let's you just wipe the exterior with out fingerprint smudges. Overall, definitely it is one of the best ranges I have ever owned!
John
1 (9,999)

2020-09-17

Clarksville, TN

1 (9,999)
this range arrived monday. tuesday around lunch time the touch controls wouldn't respond. samsung said just turn off the breaker and turn it back on after a minute. wednesday it worked fine for breakfast. wednesday afternoon i went to bake something. none of the controls work again. must go to the basement then to the garage and reset it again. 2 days same issue twice. bought this one due to all the good reviews everywhere. then saw another person had the same issue the day mine arrived. sounds like lemons are going out currently. there was a more expensive model i had originally ordered that had a different touch controls screen. cancelled that order since was over a month before it would be delivered and this one was just 2 weeks. should have went with the other model. disappointed.

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2020-09-17

Samsung Care

We would be more than happy to look into this for you. Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Mewalton
5 (9,999)

2020-11-03

5 (9,999)
[This review was collected as part of a promotion.] so far we are enjoying our range. i am not used to an electric stove but the transition is smooth. i like the medium and large options. also the warming section. so far the oven is excellent. i like that the fan comes on automatically. i'm looking forward to controlling it with my phone and voice! the only downside is that i have stains from the pots and after using the cleaner for this type of stove, i can still see the marks. “i received compensation for this review but the review is my own”.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Phil
1 (9,999)

2021-02-06

Indianapolis, IN

1 (9,999)
very unhappy, brand new oven purchased sept 2020, the "lock" function to lock the oven and screen controls has an error that when you unlock or if you wipe the screen with a sponge will freeze the entire screen function and nothing can clear it, so the screen is completely dead. guess how you have to fix, drag the oven out of the kitchen and crawl on your hands and knees to unplug or go to the breaker box and flip the breaker on and off. completely unacceptable for a brand new product in 2020.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-09

Samsung Care

Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142944967

mark
1 (9,999)

2024-10-04

Kannapolis, NC

1 (9,999)
[This review was collected as part of a promotion.] Poor design for the burner knobs. The are easily turn on by brushing against the knobs. Samsung sent a safety lock but that is poorly designed as the user has to remove it to turn and then replace after use. Easy to lose in a busy kitchen. Samsung needed to add a MASTER power switch to the range so the user has to turn on the master to allow the knobs to have power or design a knob that has 2 step activation where the knob has to be depressed to turn. Crap design that ignores basic safety.

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-04

SEA Care

Mark, your opinion matters to us, and we appreciate you taking the time to write down all the details of your experience with your range's safety lock. We continually improve our products, and your feedback is vital to that process. You can also check this video to learn how to use the range safety lock. Installing Knob Locks (Slide-in Electric Range) | Samsung US https://www.youtube.com/watch?v=uvXBke54fTQ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147577727) to help our team pull up your information. Have a great day. ^Camille

OGR4Z0
5 (9,999)

2025-08-23

Killeen, Texas

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this Range. It’s not only sleek and modern in design but also extremely convenient to use. The stovetop is very versatile, making it easy to adjust and switch between different burner types depending on what I’m cooking. On top of that, the smart features are a huge plus being able to connect it to my Wi-Fi and control it remotely adds an extra level of convenience and peace of mind. Overall, it’s an awesome stove that combines style, functionality, and smart technology.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Granna
3 (9,999)

2021-02-24

Brownsville Ky

3 (9,999)
[This review was collected as part of a promotion.] Bought this in Sept 2020. Once it arrived, I loved the look of it in my kitchen. Love the oven. One thing I do not like is the control panel on the front. It is so sensitive just brushing up against it with the hem of your shirt activates a button. To clean it you have to lock the screen. If too many buttons accidentally get pushed you have to reset the breaker to reset the stove. If I had known this I would have picked another model. However I do love the slide in range style.
Originally posted on Samsung US

Features

3 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-02-26

Samsung Care

Hello, thank you for reaching out to us and leaving us your feedback about the range. I understand your concern. To aid with that, we have knob covers that will improve not accidentally turning the range on. I hope this helps! ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01203557/

Tickeldintx
4 (9,999)

2020-12-02

4 (9,999)
[This review was collected as part of a promotion.] purchased this range to replace a broken ramge. we are getting ready to put the house on the market to sell and needed to replace the range. this was on sale for anout 50 percent off, so we thought for all the great features it would be a great replavement. the controls are easy to use the oven is huge. the range is very goid looking and goes really well in the kitchen. for the price, i dont think you can beat it. “i received compensation for this review but the review is my own”.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Phyl
5 (9,999)

2020-08-30

SAINT AUGUSTINE

5 (9,999)
[This review was collected as part of a promotion.] It is so beautiful and does everything i need. Baking had been a dream and the multi sized elements have been extremely helpful. The warming center is something ive never had before and an really excited about using it. The steam clean feature i have never heard of so im looking forward to trying it out. The usual self cleaning system is always so smelly and makes the kitchen extremely hot. I am so happy with this range and im glad i bought it. Would highly recommend.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Next2Dixie
2 (9,999)

2023-01-18

Burr Hill Virginia r

2 (9,999)
[This review was collected as part of a promotion.] We have had 3 service calls and are waiting on the 4th as I type . The oven will not maintain its set temperature. It should have a temperature swing of no more of 30 degrees in either direction.,set at 350 it should range from 380 - 320 This one will go as much as 60 degrees in one direction, set at 350 and it will drop to 190 then go back up to over 400 Doesn't do this all the time, especially when the service people are here. We've had this stove a little over 6 months

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-24

Samsung Care

Hello there. We want you to love your oven. Let's go ahead and check the temperature. Whether your oven is too hot, not hot enough, takes too long, or doesn't get hot, it can cause many issues. Please check these links for details. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Adjust the temperature while cooking in your Samsung. https://www.samsung.com/us/support/answer/ANS00061025/ Ovens may gradually become out of calibration when they're older, and often you can allow for this by adjusting your recipes. Please check these links for details. Calibrate your oven's temperature - Samsung https://www.samsung.com/us/support/answer/ANS00049012/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375603) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Tiffany
2 (9,999)

2023-01-03

Branch, Louisiana

2 (9,999)
Other than the control panel being very sensitive - I like it BUT the knobs are the worst! 3 of the 4 knobs have cracked where they "plug" into the stove therefore they are no longer usable. And not to mention the black pieces that hold the know into place move so I constantly have to pull them and move them around to use the one knob I do have. And guess what... I cannot Find where I can Purchase replacement knobs. The universal ones do not fit. Only had it a year. Help!

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-01-09

Samsung Care

We all know a fine working range knob is needed to cook food, Tiffany. Let's go ahead and provide details on where we can get a replacement for the broken knob and the control panel. The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ You can Contact our Samsung Parts Team at (800) 627-4368, Mon - Fri 9:00 AM ~ 6:30 PM EST. They can assist you in checking the availability and compatibility of the knob for your range. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145323421) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Cree
5 (9,999)

2022-01-03

Rapid city, SD

5 (9,999)
[This review was collected as part of a promotion.] I've had this range for a couple of months now, love the smart features! This range will let you know vis your phone, when the top burners are in use, when the oven has finished preheating, or any changes in temperature, timers count downs and more. It's also very sleek in appearance, and the stainless steel, compliments my kitchen well. It's also very easy to keep the glass top clean. I highly recommend this range, because its gets the job done, and it's highly functional.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Henry H
5 (9,999)

2020-12-04

Florida

5 (9,999)
[This review was collected as part of a promotion.] i recently replaced all my kitchen appliances with new samsung appliances. smart fridge with the smart screen, dishwasher, this range, and a microwave oven. samsung has greatly stepped up with innovative and versatile appliances. i can control both this range and the fridge from my phone. this range is very stylish and efficient; it even includes a rapid heat ring, voice commands, and self cleaning. i received compensation for this review, but the review is my own. thanks
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
cooperqueen
5 (9,999)

2020-12-19

5 (9,999)
[This review was collected as part of a promotion.] we bought this to replace a very old, very well used range. we love the slide in because of the controls in the front. it looks great too and really updates the look of the kitchen. the burners get hot fast and having variable burner sizes on the large burners is really nice. the oven is large and will meet our needs. we haven't had a chance to explore the smartthings connectivity yet but will do so soon. i received compensation for this review but the review is my own.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Babs
5 (9,999)

2022-10-26

Ontario, ORegon

5 (9,999)
[This review was collected as part of a promotion.] I purchased this stove about 6 weeks ago. In the past I have had several smooth top stoves. This is the first slide in one I have had. With the location of the controls, it is easy to turn on a feature unintentionally. Without a lip on the smooth top, IF you have a big slop, I am sure it will run off the top and down the sides. A better user manual needs to be included. It is taking me a while to use the oven properly. All in all, it is a good stove and a good price.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Samsung Kitchen
5 (9,999)

2023-04-21

Miami, FL

5 (9,999)
[This review was collected as part of a promotion.] Kitchen was being renovated so I had to wait to have it installed. Since we have been using this range, it has been great. Although it has been a small learning curve with the temperature on the cooktop, it does heat quickly and the oven is excellent. My only complaint is that, as a short person, is is easy to turn on some features is you brush across the front panel when accessing the microwave above the range. We may have to see if using the lock feature is feasible.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Kfran
4 (9,999)

2021-07-13

Utah

4 (9,999)
[This review was collected as part of a promotion.] I bought this about four months ago and I love the look of the range and it works beautifully! I love the fact that it pings my phone when the range is on and food Is finished. If I had to do it all over again, I would've bought the range with the buttons on top rather than in the front because it is really sensitive and will turn on if you accidentally bump it. The other downside is that it is really hard to keep the glad clean. Otherwise I really love my new stove!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
feleeshaa12
5 (9,999)

2020-11-02

Portland

5 (9,999)
[This review was collected as part of a promotion.] Being a mom of 5 the oven gets alot of use in our house and there's little time to spare. The Samsung smart oven has been fantastic. Easy to clean surface mean no more digging out lost noodles from below and always a quick cleanup after meal prep. Warming zone is a must have for any stove. The ability to use front burners for large and small cookware is an added bonus. Smart connected features let me preheat even before I get home and also know when it's ready to use. Huge time saver. Well utilized oven space leaving room for taller dishes. Simple self clean function. With having a toddler I love love love the lock feature. Love the look with it's clean modern design with no back panel sticking up. Everything is up front so you're not reaching across hot pans or burners to make adjustments. All around a great buy.
jill24295
4 (9,999)

2023-09-26

Holiday Island, AR

4 (9,999)
[This review was collected as part of a promotion.] I bought this slide in range about 1 year ago because I love the quality that Samsung builds into it's products. I love it's extra features like the warming center and the bread proof option. There are 2 drawbacks that I have found however, that I think would be beneficial to take into consideration before purchase. The first is how easily the front facing temperature knobs can be turned on or up accidentally just by bumping them as you work near the stove. This would generally be harder to do if I had chosen a model with the knobs facing upward. The other design feature that I should have considered is the weight limit of the glass stove top. I have taken up canning and what I found out after I bought the stove was that the weight of the pot, water and filled jars would most likely exceed the safe limit for the glass stovetop.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Leave a good feature be
4 (9,999)

2023-04-21

Kansas City, MO

4 (9,999)
When I needed an electric range I purchased a Samsung induction unit because my Samsung gas range is excellent. On the 2020 gas range I touch “Bake” and the default temp is 350. Good. If I want a different temp I simply touch, for example, a 3, a 7, and a 5. Easy peasy. On my new 2023 range, however, there are no numbers in the display. I have to touch an up arrow or a down arrow. So I end up having to scroll up or down through many numbers one at a time to get to desired temp. If I hold my finger down the numbers zoom by and I miss my mark by many degrees. I want to punch it. 🥊. The “numbers displayed” system is much better than the new up/down arrow system. Also someone must have left a review 3 years ago that they like the tones the oven makes and Samsung took it to heart because now the oven plays ridiculously long preludes.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

5 (9,999)
Trembler
4 (9,999)

2020-11-21

4 (9,999)
[This review was collected as part of a promotion.] enjoy the ease to reach knobs and setting controls. exterior finger print resistant finish is also very nice. only disappointment would be the plastic knobs used to control the burner. hard to understand why they would cheapen the one part that you touch/use most often. bought on-line, so never got to touch, had i seen in person, i likely would not have purchased. will be keeping my eye out for metal replacement knobs that will fit this appliance.

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Ruthd
5 (9,999)

2022-11-24

5 (9,999)
We bought our stove a year ago and have loved it. Everything has worked great and it has plenty of room on top and inside. I love the different burner choices on top and also the two different convection oven settings (regular convection or roast) have been great for our cooking/baking. The cook top cleans up nicely as well as the rest of the stove. No issues with fingerprints. I’ve had no issues with this stove And I Highly recommend it.
Anonymous
3 (9,999)

2024-11-07

3 (9,999)
Safety recall released because it is easy to turn burners on by mistake by bumping them. My cat has done this. Recall fix are clips you have to slide over the knobs when not in use. Anyone with a teenager or young adult I their house can connect the dots here. Only secure if the clips are put back in place.. So for the life of the appliance I will be reminded that the product is unsafe. I will remember that when the range must be replaced.
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Breadmaker
5 (9,999)

2022-01-17

Green Valley, AZ

5 (9,999)
[This review was collected as part of a promotion.] I bought this to replace a gas range, and I am happy I did! I have nothing bad to say about it - it is pretty, easy to clean, and most importantly it cooks/bakes well. My bread turns out perfectly - and I love the proof setting. The burners are surprisingly responsive for an electric cooktop - a big pasta pot boils water quickly. The fingerprint-proof finish is excellent. I have no hesitation in recommending this range - it is a beauty.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Trina Elissa
3 (9,999)

2023-09-05

Fort Lauderdale, Florida

3 (9,999)
[This review was collected as part of a promotion.] This range is good and gets my cooking and baking jobs done but there are a couple of concerns regarding the design. The touch pad for the oven is very sensitive, even whipping/cleaning the options are turned on and there is no key pad lock options. The dials for the stove top easily break just from walking by and brushing accidentally in to the dials. I have had to repair and replace 2 of the dials in less than the first 18 months.

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-09-07

SEA Care

We consider the insights you shared about the range and wish to aid you with this, Trina Elissa. I have shared the manual to enable the "Oven Lock" function for the touchpad not to be activated accidentally. Kindly turn to page 28 for instructions. User manual: https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf If you wish to purchase a replacement dial knob for the oven, please visit the link below for further reference. Samsung DG94-03500W Assembly Knob: https://samsungparts.com/products/dg94-03500w Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146251645, to help our team pull up your information. Have a great day! ^Chrystel

Ribblet
3 (9,999)

2022-01-19

Andover, MA

3 (9,999)
[This review was collected as part of a promotion.] Pros: Its better than what I had. Knobs come off for easy cleaning. Cons: The internet setup is difficult. Seriously needs a built-in meat thermometer, that would give reason to having an internet setup to communicate with your phone or at least a jack that you could purchase a probe to use. Not sure if I like the control panel in the front. Not sure I understand the purpose of being able to turn on/off your oven remotely.
I recommended this product.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-01-31

samsungcare

Thank you for sharing your feedback with us. We always enjoy hearing the Pros and the Cons our customers leave in their review. You cover some important concerns. We will forward this information to the appropriate channel. ^Pat

Ali S
1 (9,999)

2023-12-25

1 (9,999)
Overall the stove is good, but the element knobs are garbage! We've had to replaced all of them within the last 2 years. On top of that, when it was on warranty it took months to get a new knob and now out of warranty, the OEM parts are over $60 each, and there is 4 of them. Looking at how they were designed, it was a poor part made with cheap plastic. Amazing for a stove over $1000. Never buying another Samsung brand, stay away.
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-12-27

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Allison
5 (9,999)

2021-11-01

Saco, me

5 (9,999)
[This review was collected as part of a promotion.] Started using this oven about a month ago. Works well. Good size. I like the cooktop size Options. Different having knobs in front- have to remember to not lean against, also not good for little kids around, but I like it myself. Sometimes have to press touchscreen a couple times to adjust temps but otherwise easy to use. Oven works well so far. One thing to note: although bigger inside space, the racks angle up in the back.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-12-08

samsungcare

A very nice looking Slide-in range! Thanks for sharing! ^Pat

VPHampton
1 (9,999)

2024-07-30

Texas

1 (9,999)
This stove was already in our house when we bought it (brand new, never used). It is by far the most sensitive appliance I have ever owned! If you lean against it, you can make the knobs turn. I did this without knowing and went about my business. I came out of my bedroom to the kitchen filling with smoke; the takeout we had on top of the stove was burning because the range was accidentally turned on. This is NOT the first time it was turned on by accident, it happens so frequently that we needed to get safety covers for the knobs. The Digital Touch screen is just as bad! The oven has been turned on several times just by brushing up against the screen. You can be as careful as possible with this stove, but accidents will still happen. And if you have children, it’s definitely a terrible idea to buy it. Does it work well? Yes, but that doesn’t outweigh the safety issues.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-07-31

SEA Care

Hi there, We understand the importance of ensuring your range's oven does not inadvertently turn on. Let's get the information you need to have peace of mind. The link below provides the best option for avoiding accidentally turning on the oven. Please refer to page 29(oven lock) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147391526) to help our team pull up your information when you message us. Have a great day, -Ernest-

Alicia
5 (9,999)

2020-08-28

5 (9,999)
[This review was collected as part of a promotion.] this range is definitely a wow factor in our kitchen! i would say my favorite part is the warming capabilities. i also like that you can lock the touchscreen because i accidentally lean over and touch it sometimes. i also love that there's two timer options - one which is just a normal timer and keeps the oven on when it's done, and another one for cook time that actually turns the oven off with the timer is up.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lalonde K
1 (9,999)

2020-12-21

1 (9,999)
Had the oven 2 weeks and the touch panel stopped responding. Have to unplug from the wall, plug it back in and it works. Its happened too many times!! Last straw was, I was cooking dinner, and couldn't shut the oven OFF!!! Had to unplug and LIVE OVEN!! Oven was finally replaced about a week ago and 3 days in, happened again! Waiting to hear back, yet again, about a solution, don't want the same oven again!!!
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Loco
5 (9,999)

2020-11-13

Missouri

5 (9,999)
[This review was collected as part of a promotion.] I bought this last month and I am in love with it. Everything about it is great! I love the design and the ease of being able to set it from my phone if I need to. I would definately recommend this range. The only thing I can complain about is the digital screen when it comes to trying to wipe clean every button gets pushed so you have to make sure you turn anything off that got turned on while wiping.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Carol56458
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2023-11-24

5 (9,999)
I purchased this range about 18 months and have used it extensively for cooking and baking. Love the look of this fingerprint resistant stainless steel appliance and it is very easy to keep clean. One of the knobs broke off after a few months and I contacted Samsung who sent a replacement knob at no charge. I have not used the app that can be used with the range so I cannot comment on that feature.
I recommended this product.
soup5
4 (9,999)

2020-11-16

4 (9,999)
[This review was collected as part of a promotion.] my wife and i have lived in our house for almost 18 yrs. our old stove was original to the house and very basic and breaking down. we wnet lookin and found this gem reasonably priced for what we needed. using this oven has brought cooking enjoyable again and fun. still learning all the features and experimenting with setting.highly recommend for people looking to upgrade to the modern world.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Bkbk
5 (9,999)

2021-01-13

Arizona

5 (9,999)
[This review was collected as part of a promotion.] looks great in black stainless, works great. replaced a freestanding range so i was unsure how it would look with existing backsplash that has a cutout for the freestanding range. the back wall, is fully painted so it looks fine, but i do want to add the samsung matching back panel or backsplash. note that i did receive compensation for writing this review but the review content is my own.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Weeb
5 (9,999)

2024-01-19

Shawnee Mission, KS

5 (9,999)
[This review was collected as part of a promotion.] I have been using this Samsung Range for the past couple of months. I must say that it is the best range that I have ever had. I love how fast it heats up and then notifies me on my TV that it's ready to go. It's like I live in the Jetson's home. The other thing that I like is the buttons and dials on the front. No more reaching over hot burners to change a setting. Thanks, Samsung!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
KarlH
2 (9,999)

2022-11-02

Sarasota, FL

2 (9,999)
[This review was collected as part of a promotion.] I bought this three weeks ago to replace our previous Samsung slide in. I was concerned because it does not have the same features as the earlier Samsung model. To make matters worse when it arrived it was too tall for the counter and could not be lowered adequately, even though it was a the same model as the one I was replacing. Furthermore we have used it for baking several times over the past three weeks and the oven heat control keeps turning off in the middle of the baking cycle. So that we have to keep checking the temperature and turning oven back on again to make sure the proper temperature is maintained. Ironically this is why we were replacing the old Samsung because the oven heating element was not maintaining temperature either. We purchased a five year warranty when we bought this unit but unless Samsung can do something significant to get this straightened out, we will probably return it.

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-11-07

Samsung Care

We're pleased that you're utilizing our electric range, KarlH! Let's get your range back on track! To help you with the temperature, I recommend using the link below: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ I have shared your model's user manual for the Baking information. Turn to page 33 for reference: https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf If you have questions or inquiries, please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145120225, to help our team pull up your information. Have a great day. ^Chrystel

Alex
5 (9,999)

2020-10-16

5 (9,999)
the range is very stylish and works very well. i like the child lock function most because it keeps my children safe. the wifi function is a bit useless to us since we use the cook top most of the time. if the range can remote control the cook top, it would be nice. i do not even see the function in the more advanced to models. maybe there are some laws forbidding the function.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ChristopheA
5 (9,999)

2020-09-28

Richmond

5 (9,999)
[This review was collected as part of a promotion.] I will be honest - my partner does most of the cooking. What I have noticed, though, is that our stovetop is much faster at heating up, easier to control temperature, and more consistent overall than the last one we had. Oven seems to be fine. Heats up quickly, has little alarms to tell us when preheating is done, which is great so we don't have to keep an eye on it, and can be preheated from an app. The alerts even show up on our tv if we misplaced our phone so has multiple ways to keep an eye on it. I have no complaints. The top surface is easy to clean. We have not had to clean the inside yet. I also love the warming section of the stovetop - we've used it a couple of times and never had this before - it's great to keep things warm without continuing to cook. Can't wait to try the other functions of the oven, like the bread proof function. It has so many fun options and is really intuitive to use.
AshG
2 (9,999)

2023-12-23

Wind lake l, wisconsin

2 (9,999)
We bought this model leas than a year ago. The finish is peeling, the burners turn on with a slight bump, and the oven tempature is not consistent, and stove top scratches and it difficult to clean. We've almost had fires because the burner was on without us knowing. We have kids and pets and cannot take the chance of them getting hurt. Super disappointed in this product.

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-27

Samsung Care

We understand how frustrating it is having to experience all this with your range, AshG. Let us assist. The link below explains what to do when range knobs turn on too easily. It also includes other links to cooktop knob covers for reference. Samsung Range knobs may be activated by inadvertent push and turn: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529/ We have also provided a link with detailed instructions on the most effective method to clean an electric cooktop. The guide also includes another link that recommends the appropriate cookware and cleaning products and a video to watch from beginning to end. Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ To help you maintain the finish and the glass cooktop, we have included a user manual with instructions on pages 43 and 45-46. Here is the link for your convenience. https://downloadcenter.samsung.com/content/UM/202311/20231122164039184/01._DG68_01212A_05_IB_FULL_NE63T811_AA_EN_230922.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146675286) to help our team pull up your information when you message us. Thank you. -Angelica

Bebetter
1 (9,999)

2023-04-26

1 (9,999)
This range is fine, but the knobs on this unit are made of the absolute cheapest plastic that break so easily plus they are way to easy to turn and can turn on burns if you lightly bump into them. I looked to replace our knobs because they were broken and they wanted $66 PER knob. With 3 out of four of the knobs breaking within the first year I think this is unacceptable.
Response from Samsung:
2023-05-01

Samsung Customer Care

Good day, Thank you for sharing your insights. Let's get some information to maximize the potential of your range's knobs. Ranges and some cooktops come with a Child Lock feature. This will not prevent the knobs from turning on the cooktop. Although all knobs must be made this way to meet international standards, third-party products are available to address this issue. Please click the link below for tips. Range knobs accidentally turn on the cooktop too easily: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ You also have the option to purchase a cooktop knob cover. Click the word on the above link I have provided, "cooktop knob covers." highlighted in blue, to view the product. We have also included the link to your range's user manual. See page 8 for important safety instructions: "Use only dry potholders (6th bullet)": https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145727427, to help our team pull up your information when you message us. Have a great day. -John

C Gibson
1 (9,999)

2021-02-13

Dover, DE

1 (9,999)
range was delivered yesterday and i am readyt o return it! it will not connect to wifi then the touch buttons stopped working. looked at reviews and saw others complain and samsung advised to shut the breaker off so thats what i did. touch pad worked again. still unable to connect to wifi then the touch pads stopped working again! this is ridiculous for a brand new range!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-02-15

Samsung Care

Thanks for leaving your feedback. I recommend reaching out to our Smarts Things department. they would be able to assist with this concern. ^Pat SmartThings- (866)8132-404

Arian
5 (9,999)

2020-12-21

Miami, Florida

5 (9,999)
[This review was collected as part of a promotion.] statement: "i received compensation for this review but the review is my own" this is a great addition to my recently remodeled kitchen. range looks high quality and well done, controls are nice and it also has a nice display. it makes sounds when starting to use the range which are helpful to let you know that it is working. so far we are very happy with our purchase.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JimL
1 (9,999)

2024-08-22

1 (9,999)
Warning don't make the mistake of buying this range! I bought one 3 years ago and I starting having problems with oven fan not shutting off! Called Samsung for help since I'm a loyal customer and have bought several of their appliances! I was told it would cost several hundred dollars to fix! I'm no longer a faithful buyer of Samsung! Will try another brand, possibly LG!
Response from Samsung:
2024-08-22

SEA CARE

We understand how this experience affected your confidence in Samsung appliances. Allow us to assist you, JimL. Kindly browse the link below. It'll show you recommendations and steps to rectify the oven fan's performance. Samsung oven fan is making a noise, not working, or won't turn off : https://www.samsung.com/us/support/troubleshooting/TSG01001942/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147467987, to help our team pull up your information. Have a great day! ^Chrystel

EKRP
4 (9,999)

2022-01-03

4 (9,999)
[This review was collected as part of a promotion.] We purchased this as part of the full kitchen set last year. Overall it’s been great. Every once in a while, all of the touchscreen buttons stop working and the oven has to be manually reset (unplugged and plugged back in). This has happened three times in the year and is a known issue. Other than that, works as expected and handles even our biggest meals with ease.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Yvonne
2 (9,999)

2020-09-21

2 (9,999)
new range and looks great but have a couple of issues and i havent even cooked on it yet. first ...once you get the wifi set up...you cannot get it to turn off ...if you are using it or not...and secondly...the top is all glass...no rubber edging or anything to catch spill overs or crumbs..etc..the food or water will flow right over the sides and down to your floor.

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2020-09-22

Samsung Care

Thanks for leaving your feedback. It's always great to hear from our customers. You address some important concerns. For better assistance with them, you can try contacting our Smart Things department using the number below. They can go over ways for you to disconnect your range from Wi-Fi when you are not using it. ^Pat (866)8132-404

baban
1 (9,999)

2021-12-09

1 (9,999)
I bought full kitchen appliance in May .I am not happy with my electric stove. It being 7 month now stove already started getting scratch and getting white top. Even when I bought this stove I bought new cookware induction safe ,electric safe so that stove top doesn't get damage by old cookware. Other appliance are working good but really disappointment with stove
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-10

Operations

Hi Baban, we're sorry to hear you're disappointed with your new electric stove. We always aim to satisfy our valued customers by taking the time to understand their individual situations, and we're sorry to hear our stove doesn't meet your expectations. Please do not hesitate to give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support) if you need any assistance. M.L

Smudgetool
5 (9,999)

2023-07-06

Felton, California

5 (9,999)
[This review was collected as part of a promotion.] I bake A LOT of sourdough. Back when I had a gas range, the heat emanating was so extreme that I could not back in the summer. This range is incredible. It maintains 450 degrees Fahrenheit even after opening the door to rotate the bread, etc. Best of all, I can stand right next to it and feel no heat radiating from it. I will never go back to a gas range again.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Happy Customer
5 (9,999)

2022-01-18

St Cloud, MN

5 (9,999)
[This review was collected as part of a promotion.] Purchased on web, unseen, untouched. I was hesitant to choose electric because of my last one (purchased 20:years ago. Gas last 11 years). I am amazed at the many advances in technology. This is a great range (so far). I prepared supper in 15 min, compared to 30 min on gas. Am looking forward to many more pleasant experiences. Cleans up with a quick wipe.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
yllenay
5 (9,999)

2020-10-12

Kissimmee

5 (9,999)
[This review was collected as part of a promotion.] Updating my kitchen and this range fits perfectly. Love the warming center that every morning keep my pour over coffee decanter hot. With electric oven is a great feature, roasts amazing, heats up quickly, bake great.Has features that my other oven didn’t have. I’m Learning to work around that. I have used the self clean feature and it worked well. About the fingerprints resistance finish is nice,clean easily. Only complaint is that the surface Scratches easily. Hispanic rice is my favorite food to Cook and I can bake more cookies a time. The WIFI features is working good, my husband just find out.. I can control the oven and more when I’m rush. Easy to install,Works and looks perfect. Getting this Samsung range into my home is the best thing i have done lately. i really can't praise this range enough. it is awesome. After using this stove a few weeks I understand just how bad my old stove was as this makes cooking a dream!
LGarcia
4 (9,999)

2020-12-14

Houston, TX

4 (9,999)
perfect match for my samsung black stainless steel refrigerator. cooks evenly and preheats really fast. the touch screen is very touch sensitive, maybe a little too much. wish the burner once its on could be seen more clearly like others have stated. so far so good but i've only had it a week. haven't used the app yet so can't comment on that feature.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Eastcoast shopper
5 (9,999)

2021-11-18

Teaneck, NJ

5 (9,999)
[This review was collected as part of a promotion.] I have been using this Samsung electric range and it definitely cooks faster than gas ranges. I like the wifi function that helps me check if the range is off/on and I can preheat the oven with my phone! I found myself using the wifi function more than I thought! I am satisfied with the purchase so far! It's also very easy to clean after cooking.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ParisK
4 (9,999)

2023-01-19

Boca Raton, FL

4 (9,999)
[This review was collected as part of a promotion.] I am pretty happy with my range. I wish I went with the knobs in the back vs in the front. I tend to lean over the oven to reach my microwave, im short, and I push buttons by accident when I lean. It seems to be very sensitive in that regard. Otherwise, it works really well and I like that SmartThings tells me notifications about what is going on.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
TWesley
5 (9,999)

2023-04-04

Pikeville, KY

5 (9,999)
[This review was collected as part of a promotion.] I’ve had this range since July 2022. The cooktop heats quickly and maintains consistent temperature. The oven also heats evenly and has made baking a dream. Steam cleaning feature isn’t my favorite, but the standard cleaning functionality works well. Digital controls are easy to navigate but very sensitive, need to be careful s as hen cleaning.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual

ver 4.0 | 10.51 MB

Nov 22. 2023

ENGLISH

Download

User Manual

ver 4.0 | 10.59 MB

Nov 22. 2023

FRENCH

Download

Installation Guide (Installation manual)

ver 1.0 | 7.31 MB

Jan 04. 2023

ENGLISH, FRENCH
Download
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