Galaxy S25 Ultra S Pen

Light Silver
EJ-PS938BSEGCA

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Features

Fine precision. Pointed pressure

Let loose your world, your thoughts and imaginations at the fine tip of the S Pen. It lets you sketch, scribble and make whatever you wish to of it.1

Handy tools, all at your service

Instantly have at your service an array of tools via Air Command. From sketching to note-taking — you name it, you've got it.2

Reviews

Galaxy S25 Ultra S Pen

1.1

Recommended by 6% of customers.

Write a review
5.0 2%
4.0 1%
3.0 2%
2.0 2%
1.0 95%
Features 1.2
Performance 1.5
Design 1.8
Value 1.2
AI review summary
  • The product has received mixed reviews regarding its features and quality.
  • While some users appreciate the device's capabilities, many are disappointed by the removal of Bluetooth connectivity from the stylus.
  • This is seen as a significant downgrade that compromises the stylus's functionality.
  • There are concerns that the decision to sell the Bluetooth-enabled stylus as a separate, expensive accessory is an exploitative move.
  • Overall, the consensus is that the stylus has been severely impacted by the loss of Bluetooth, which is viewed as an unacceptable and unjustified change.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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117 Reviews

Myclaude S
1 (9,999)

2025-02-27

Colour : Light Gray
1 (9,999)
I have pre-order the S25 ultra on day one. I did not know that i would have lost that feature otherwise I would have kept my S24 Ultra. Samsung should send this for free to all the pre-ordered one.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-04

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Protocol Omega
1 (9,999)

2025-03-19

Colour : Black
1 (9,999)
This phone has truly impressed me with its sleek design and powerful performance. But the included S PEN is an absolute joke. It didn’t even break from use — it broke inside the device, exactly where it’s supposed to be safely stored! Through no fault of my own, the pen snapped, and the so-called warranty was completely useless. I jumped through multiple hoops, wasted hours trying to get help, and still ended up with nothing. For a premium phone, including such a fragile, poorly designed accessory and then refusing to stand by it is insulting. Samsung, if you're going to sell a device with an S PEN, make sure it can survive sitting in the slot it was designed for — and actually support your customers when it doesn’t.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

2 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-24

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Mrbusiness
1 (9,999)

2025-03-31

Colour : Light Gray
1 (9,999)
Everything has gone downhill since the note 10 plus. I cannot believe they removed Bluetooth from the s pen. I used the pen to take pictures with often and it just doesn't make sense to me. They removed the SD slot and also made everything these dull colors. It's sad because I finally had to upgrade from my note 10 plus. And actually wanted the s24 ultra over the s25 ultra because of the square look and the Bluetooth s pen. But I could get the s25 ultra for much cheaper so I had to do that for my budget. Samsung is losing my respect though... and I'm already looking at different brands for my next phone.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-09

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Atif Karbelkar
1 (9,999)

2025-01-26

Colour : Light Gray
1 (9,999)
The S Pen along with Air gestures is a key feature of the Ultra series phones. I'd imagine removing such a key feature from the S Pen warrants a mention on the product information page. I came to know that the S25 Ultra lacks an S Pen with bluetooth 2 days AFTER I placed an order and through Youtube! I guess it is disappointing for Samsung that we live in a world where information travels at the spurred of light because they would have rather given me a shock after the phone was delivered to me! So now I should pay $100 EXTRA for something I was expecting to get after paying $2400! I feel exploited! I'm considering cancelling all my pre orders now unfortunately! This was a shady and cheap tactic Samsung!
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Heath12
1 (9,999)

2026-03-09

Colour : Black
1 (9,999)
I bought this 2 months ago, the pen fell out and cracked when the phone dropped. Cheap quality. The s23 ultra pen was much more durable. Why it 80$ for this product fail. .....?? Please follow up, long time loyal samsung customer here.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

5 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-24

SECA CS

Hello Heath12, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

GreenCopperz
1 (9,999)

2025-02-18

Colour : Black
1 (9,999)
This is the same S-Pen included with the S25 Ultra. Unfortunately, it's a downgrade from my previous S22 Ultra S-Pen. Very disappointed, especially paying a premium price for a "flagship" phone. I was disappointed with the removal of headphones jacks, for those of us who use premium wired headphones, now this. Samsung, even if only 1% users according to you used the Bluetooth, that's still over 100,000 users. Probably more because it was never marketed as being a function enough or perhaps many turned off feedback and usage stats off for privacy reasons. Blackberry didn't listen to their customers, see how they ended up. Don't be like that.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-27

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Uline
1 (9,999)

2026-05-13

Colour : Black
1 (9,999)
I have use Samsung and booster about them for yrs. I did some research and read, air control features removed from stylus because few customers used that features. Samsung, you device are not cheap, if you want to stand out you do not take valuable features you customers enjoy. Ultra 25 stylus is cheaply made, it looks and feels like a stylus that was purchased on Temu or shein. You need to reevaluate your decisions when it comes to customers that wants to use authenticity. I return my 24 Ultra stylus for this garbage. I can see you have them being sold separately and very expensive. You will start losing your valuable customers. And I am one.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-14

Samsung CS

Hello Uline, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Sam_h
1 (9,999)

2025-02-19

Colour : Black
1 (9,999)
Samsung removed the Bluetooth feature on s25u which was extremely useful. They are charging $2000+ for a phone and removing the one of the major features of getting an ultra version. Had I known this feature was removed, I would not have pre ordered and traded in my previous version... Unfortunately due to Samsungs return policy I can't even return for a full refund as they will charge a fee. Bad mistake Samsung in doing this... I won't ever pre order again, and will now likely keep my phone's longer before upgrading. Hopefully they come to their senses and gives everyone who ordered a s25u a free Bluetooth Spen voucher..... Scummy tactics
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-27

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Mahmut
1 (9,999)

2025-01-26

Colour : Light Gray
1 (9,999)
I am absolutely furious with Samsung's decision to remove the Bluetooth functionality from the default S Pen and sell it separately. To make matters worse, you fail to provide any solid explanation for this change. The justification that less than 1% of users utilize this feature is not only unconvincing but insulting. If you're going to make such questionable decisions, at least offer a more credible explanation. And Asking that amount of money again! Disgusting
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Allison111111
1 (9,999)

2025-02-28

Colour : Black
1 (9,999)
Ridiculous to spend this much on a phone and LOSE functionality. Getting rid of Bluetooth makes no sense. I only learned about this after purchasing the phone and wish I could go back to my S23U. I used this all the time for taking photos. Now I need to keep a separate remote to do what my S pen uses to do. It was so nice having it all in one place and not having to keep another item on me. Ridiculous decision. I hope you bring it back for future models AND when you do, also offer a replacement for those with the S25 archaic version (without the $80 price tag)
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-04

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

sijeesh
1 (9,999)

2025-02-18

Colour : Black
1 (9,999)
Disappointed: No S Pen with Bluetooth in a $2000 Phone? I’ve been a loyal Samsung user for years, but the Galaxy S25 Ultra has left me seriously disappointed. For a phone that costs nearly $2000, Samsung decided NOT to include the S Pen with Bluetooth functionality—something that was a standard feature in previous Ultra models. Instead, they want us to pay extra for what should be a basic feature at this price point. This feels like a cheap cost-cutting move on an ultra-premium device. Samsung is slowly stripping away features while charging more each year. If you rely on the S Pen’s Bluetooth functionality for remote control, camera shutter, or presentations, be ready to shell out more money. For the price, this phone should come fully equipped, not with hidden costs. Do better, Samsung.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Amii
1 (9,999)

2025-01-26

Colour : Light Gray
1 (9,999)
This is the upgraded version the the S Pen for S25 Ultra being sold separately, that was given to all S25 Ultra users. The one in the S25 Ultra doesn't have Bluetooth, and Samsung never clarified this. This is not worth it and should be given as standard to all S25 Ultra users.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Mitcch
1 (9,999)

2025-01-28

Colour : Black
1 (9,999)
I am happy to know that I will lose features my 4 year old phone has. This is a step in the wrong direction. You should eat the price of the pen and send them to all Ultra pre-order purchasers.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Mustafa786
1 (9,999)

2025-01-27

Colour : Light Gray
1 (9,999)
Samsung once highlighted the incredible features of the S Pen and its usefulness. Yet, out of nowhere, they've decided to remove it without much consideration. The Bluetooth S Pen had immense potential, and its absence is a significant loss.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Roblematelot
1 (9,999)

2025-01-26

Colour : Light Silver
1 (9,999)
I really appreciate this feature on my stylus with my current S23Ultra. I just don't understand why Samsung chose to downgrade the stylus? I hope it's not to save a few dollars when the price of the phone is as much as a car
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Mayochup
1 (9,999)

2025-01-26

Colour : Light Gray
1 (9,999)
What a shame Samsung! Why no Bluetooth? Respect your fans and provide an explanation why are yiu removing features. We should NOT pay more to maintain this basic Bluetooth functionality. Shame!
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Egli Zyka
1 (9,999)

2025-02-14

Colour : Black
1 (9,999)
It doesn't work well and many option are gone. I'm going back to S24 Ultra. In some places the S pen does not work, it doesn't write either anything at all. I tried to reboot my phone and do it again but still the same doesn't change anything. It's very disappointing this year the s-pent it is a crap.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Noore
1 (9,999)

2025-01-31

Colour : Light Silver
1 (9,999)
I understand that according to samsung the bluetooth feature wasn't a popular feature on the spen, even tho that was the main use i had for the spen with the older models. But now selling a replacement pen for 80$ and it still is just the non-bluetooth version is ridiculous. Either sell a Bluetooth version for customers to have the option to have the feature available to them if they want it or sell the useless replacement pen for 25$.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Milap
1 (9,999)

2025-01-27

Colour : Light Gray
1 (9,999)
I hope Samsung learn their lesson by removing the Bluetooth from pen. It was great feature.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Faisal57
1 (9,999)

2025-07-15

Colour : Black
1 (9,999)
Very bad quality easily broke in half, just drop my phone from about a feet and my s pen jumped out and got major crake
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

2 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-29

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Orest1952
1 (9,999)

2025-12-10

Colour : Light Silver
1 (9,999)
I have been a loyal Samsung phone customer for decades. I bought the latest Samsung S25 Ultra cost me over 2000.00. Last week I my S pen fell out of my phone without me realizing it. To replace it 80.00. That is Highway robbery. I stopped using the galaxy watches. They were over priced and lasted 2 years. When I went to Samsung yo get the battery changed they told me they had to change the motherboard and the price would be almost 400.00. That was 3 different galaxy watches. Same issue. Battery wouldn't last a day.I bought a tank t3 watch for less than 200.00 does everything the galaxy watch does and I have had it over 3 yesrs so far and the battery lasts for over a week on one charge. Samsung will loose me as a customer.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Orest1952, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Elizabeth070
1 (9,999)

2025-08-13

Colour : Light Gray
1 (9,999)
Ive had my phone for 3 months. It dropped twice. The first time the pen flew out and cracked. The 2nd time the pen flew out and shattered into pieces.
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Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

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Response from Samsung:
2026-03-26

Ivana Samsung CS

Hi Elizabeth, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

MattyG
1 (9,999)

2025-02-17

Colour : Light Gray
1 (9,999)
Unreal the phone didn't come with Bluetooth spen and now selling it for 80 dollars. You'd think when spending 2k on a phone, it would come with a feature it's had for the last how many years. But no, let's charge them extra after the fact.
[D] Alternative Text [D] Alternative Text
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Anonymous
1 (9,999)

2025-02-21

Colour : Light Silver
1 (9,999)
Purchased new s25ultra happy with the phone but disappointed with downgrade of S pen. Need to upgrade with S pen compatible with bluetooth
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I recommended this product.
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Response from Samsung:
2026-03-26

Ivana Samsung CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

A.N.Kassem
1 (9,999)

2025-03-03

Colour : Black
1 (9,999)
Spen is the same as the one that comes with the device. Not Bluetooth enabled. Please make it available for those interested.
[D] Alternative Text [D] Alternative Text
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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Response from Samsung:
2025-03-05

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Riaz Bhatti
1 (9,999)

2025-02-06

Colour : Light Gray
1 (9,999)
This is really disappointing that S25 ultra S pen no bluetooth support. Samsung should start giving store credit to the customers or start giving bluetooth S pen replacements to customers in store. That's the only solution otherwise Samsung will loose there worth and customers.
I recommended this product.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-13

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Anonymous
1 (9,999)

2025-02-16

Colour : Light Gray
1 (9,999)
Disappointed cause don't have Bluetooth and lose or the other functions and can't use Samsung once highlighted the incredible features of the S Pen and its usefulness. Yet, out of nowhere, they've decided to remove it without much consideration. The Bluetooth S Pen had immense potential, and its absence is a significant loss.on my samsungbook
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Max.
1 (9,999)

2025-01-25

Colour : Light Gray
1 (9,999)
What downgrade from samsung, removing bluetooth was a bad move. And what a price for a simple stick...
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Shame Samsung
1 (9,999)

2025-02-16

Colour : Light Silver
1 (9,999)
I was a fan of Samsung phones. I liked my S22 Ultra very much. But after I updated my phone to UI 6.1 my phone started having boot loop issues. I came to know that hundreds of thousands of S22 series phones were damaged by this update. The shameless company did not want to take responsibility for their mistake and asked their customers to spend hundreds of $$ to repair the phone. I had to trade that phone to buy S25 Ultra at a 50% cheaper rate because the phone wouldn't work. If I knew earlier it was Samsung that damaged the phone, I would have switched to another brand. They mostly downgraded the features in S25 Ultra including removing the Bluetooth from the S pen. Such a shameless greedy corporation. I will never buy a Samsung product again.
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1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Somnath
1 (9,999)

2025-02-02

Colour : Light Gray
1 (9,999)
Paid such a high price and no bluetooth for pen feels like cheated. Samsung should reconsider an upgrade for existing S25 users and should include in future as it is an useful feature.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Oscar Handal
1 (9,999)

2025-02-05

Colour : Light Gray
1 (9,999)
Is a shame that I am new ultra customer and you decide to take the Bluetooth functionality without no reason just probably to charge in the future to your loyalty customers. Also, what a joke are the new rings on the cameras is like laughing to your customers in their faces, come on unbelievable!
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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Response from Samsung:
2025-02-13

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

desiman
1 (9,999)

2025-02-04

Colour : Black
1 (9,999)
How disappointing was it to discover at unpacked that SAMSUNG removed basic capabilities from the S Pen. The main use case for me was using at as a remote shutter and remote presented. Further, this pen does not re enable this functionality, this is just the same S Pen in the S25 ultra. Do NOT buy, if you think this S Pen will give you Bluetooth, it wont.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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1 (9,999)
Response from Samsung:
2025-02-05

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Kenan
3 (9,999)

2025-01-26

Colour : Light Gray
3 (9,999)
Why would you remove Spens Bluetooth? Why. Why? Why? That's why I ordered the phone. I take pictures with it. Why? Now I have to return it. Why? Whyhyhyhhhhyh shame in you
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Sheila Y
1 (9,999)

2025-02-14

Colour : Light Silver
1 (9,999)
Miss the camera features on the S23 pen . Don't understand why they removed features on a upgrade S25 Ultra . Truly dissapointing
[D] Alternative Text [D] Alternative Text
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Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Alos
1 (9,999)

2025-02-23

Colour : Light Gray
1 (9,999)
Just bought an s25 ultra and so disappointed the the pen doesn't have Bluetooth. My wife has the s24 ultra and I was expecting the pen to do as much or more. Wasn't expecting it to be downgraded. Makes me second guess my decision.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-03-24

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Canadian Cx
1 (9,999)

2025-01-31

Colour : Light Gray
1 (9,999)
I agree with alot of the review shared that this is an unfortunate Downgrade for the S25 Ultra considering the price you charging.... I think the Bluetooth stylus should be included in the pre-orders. 7+ years as a saumsung user.. I truly think you should think about customer first before making an extra few dollars...
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Vyctoria
1 (9,999)

2025-02-07

Colour : Black
1 (9,999)
The Bluetooth in the S pen was the coolest thing about taking photos. It's like you had your own little remote. So much better then setting up a timer. Why samsung did you remove the Bluetooth capabilities and then have everyone pay extra for the pen that should've came with the phone already. Really really sucks.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-02-13

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Selling my samsung
1 (9,999)

2025-02-06

Colour : Light Gray
1 (9,999)
It's useless without Bluetooth......................
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-13

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

MadAsHell
1 (9,999)

2025-07-02

Colour : Light Gray
1 (9,999)
Without the Bluetooth feature, this is a major downgrade. And you’re charging $80 for a replacement? It’s literally an empty shell with zero functionality. I could buy one cheaper from the dollar store and it would do the same as your S Pen.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)

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3 (9,999)

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1 (9,999)
Response from Samsung:
2025-07-14

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Kashish
1 (9,999)

2025-01-31

Colour : Light Gray
1 (9,999)
I guess me and all the people I know will skip s25 ultra no Bluetooth spen no storage upgrade deal and just 150$ off on pre-booking seems like samsung is saving some good amount of micro chips good work samsung on saving environment
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Jaskarn
1 (9,999)

2025-01-31

Colour : Light Gray
1 (9,999)
I'm switching from s10+ to s25ultra....very disappointed by samsung's move to remove Bluetooth from S PEN and become useless
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Anonymous
1 (9,999)

2025-01-30

Colour : Black
1 (9,999)
S pen without Bluetooth I feel completely disappointed with this decision, Samsung users for years have wanted our S pen with Bluetooth again.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Highmartigraa
1 (9,999)

2025-07-27

Colour : Light Gray
1 (9,999)
So disappointed to see the S Pen Bluetooth feature removed! Even worse is what you are still charging for a new pen replacement! I paid $80 on my S24 and it could do way more. My S25 should be better then the 24 not worse. Especially considering I used the pen all the time to take pictures!
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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3 (9,999)

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3 (9,999)
Response from Samsung:
2025-07-29

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

S pen
1 (9,999)

2025-02-04

Colour : Light Gray
1 (9,999)
Ugly none functional very bad downgrade, not good at all
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-02-05

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

No bluetooth
1 (9,999)

2025-07-22

Colour : Light Gray
1 (9,999)
No bluetooth makes just stupid. Worst downgrade ever
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-07-29

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

King Gakhal
1 (9,999)

2025-02-25

Colour : Black
1 (9,999)
Taking away all the features smart move, samsung!!
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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1 (9,999)
Response from Samsung:
2025-03-04

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Chris123332
1 (9,999)

2025-02-14

Colour : Light Silver
1 (9,999)
Should have come free with the 2500 dollar phone!!
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1 (9,999)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Mimiko
1 (9,999)

2025-01-27

Colour : Light Gray
1 (9,999)
This is the worst decision, why do users need to spend extra money to purchase a spen with Bluetooth function that they deserve
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Zaldy Ongoco
1 (9,999)

2025-01-26

Colour : Light Gray
1 (9,999)
I pre ordered my s25 ultra only to find out that Bluetooth control using s pen was removed. I had to upgrade because my s22ultra battery is only good for 8hrs at work. This s pen is like the s pen of my tab s9 fe. Basic and no one will pay for this price.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

JStan
1 (9,999)

2025-04-18

Colour : Light Gray
1 (9,999)
Bought my S25 Ultra assuming that this insanely pricey phone would have the same SPen features my much older device had. Then I tried to use my SPen as a remote for my camera and nothing. So then I did some extra research and found out they removed the Bluetooth. Insane. And the new pen still costs 80 bucks without Bluetooth? At least sell me a Bluetooth version, or explain clearly that you've downgraded the device, and maybe even WHY. I see the excuse that it's not popular but that just annoys me more.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-05-06

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Disappointed by you
1 (9,999)

2025-08-30

Colour : Light Gray
1 (9,999)
The lack of Bluetooth connectivity is extremely disappointing and a massive downgrade. Now it is just a glorified stylus that does nothing more than any other stylus
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

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1 (9,999)

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3 (9,999)

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1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

DisappointedFan
1 (9,999)

2025-02-08

Colour : Light Gray
1 (9,999)
I ordered this in anticipation of my S25 Ultra arriving as I had hoped Samsung would at least keep the Bluetooth functionality for those that want it (even though it 100% should have been included) and now discover that this is literally just the same pen that comes with the phone. What a complete waste of money. Shame on you Samsung. Of all products you'd want a well rounded feature set should be your flagship phone. Since my phone has not shipped yet I may well decide to keep my S24U.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-02-13

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

COMPACTER
1 (9,999)

2025-01-28

Colour : Light Gray
1 (9,999)
Why would you eliminate the Bluetooth function on the S Pen? and keep the same if not more cost on the device. You need to rectify this by providing current users and pre orders a free upgrade or something in return to compensate for this. So not fair you took something from us and provided nothing in return .
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Jivtesh kainth
1 (9,999)

2025-01-30

Colour : Light Gray
1 (9,999)
Imagine spending $2000 on a phone and then having to buy this separately is insane. Why not include it with the spen that come with the phone.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

DisappointedAms
1 (9,999)

2025-08-01

Colour : Black
1 (9,999)
The quality of the pen has drastically dropped and now I've lost mine because it fell out of my phone. I've noticed it starting to come out before and have been worried this was going to happen. The only reason I realized it fell out is because my phone alerted me. And you want 80 to replace it. This feels like a scam. As if you purposely made it to fall out so we either have a hole in our phone, or have to purchase a new one at an outrageous price. I've never been so disappointed in samsung.
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

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1 (9,999)

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1 (9,999)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2026-03-27

Ivana Samsung CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Rabiul
1 (9,999)

2025-07-18

Colour : Light Gray
1 (9,999)
Poor built quality - It is already broken & frequently comes out from the slot ! Bluetooth option missing is another ---
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Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

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1 (9,999)

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1 (9,999)
Response from Samsung:
2025-07-29

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Halaak
1 (9,999)

2025-01-28

Colour : Light Gray
1 (9,999)
I just preordered an s25 Ultra and found out that the s Pen's Bluetooth air actions have been removed.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-30

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

DylanW
1 (9,999)

2025-06-07

Colour : Light Gray
1 (9,999)
No Bluetooth support. Not a good look taking away features that are already on previous models
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-17

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Ajay.Dhariwal
1 (9,999)

2025-06-23

Colour : Light Gray
1 (9,999)
Bluetooth feature should not have been removed, which is a downgrade.
I recommended this product.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-14

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Samrudh R
1 (9,999)

2025-01-29

Colour : Light Gray
1 (9,999)
Downgrade for no reason compared to the s24 ultra. What a shame.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Dizzle
1 (9,999)

2025-02-02

Colour : Black
1 (9,999)
The s pen with no blue tooth on the highest end phone, very upsetting.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Jack of all trades
1 (9,999)

2026-01-07

Colour : Light Gray
1 (9,999)
Life expectancy, the life of the product is short lived, needs work on the securing mechanism to avoid accidental ejection from the phone when the phone is dropped & the impact is just at the right spot.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Jack of all trades, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Unhappy Customer 666
1 (9,999)

2025-05-06

Colour : Light Gray
1 (9,999)
The Samsung S Pen fell short of my expectations, with a taken out BT and flimsy build quality. Even more disappointing was the customer support from higher up Samsung Judges, unhelpful troubleshooting made resolving issues a hassle and pointless. I expected better from Samsung, but unfortunately, the experience was a frustrating lose rather than premium. I did not break the SPen and they concluded it was a physical damage, Cheap Company with their cheap SPen.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-04

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

20 Year Samsung User
1 (9,999)

2025-02-17

Colour : Black
1 (9,999)
If i could give 0 stars i would. Where is the bluetooth. People utilized the S Pen as a camera remote and lots more. The fact its been removed makes me strongly reconsider continuing my business relationship woth Samsung moving forward. Sinverely a 20 year Samsung user
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Hfht
1 (9,999)

2026-05-02

Colour : Light Gray
1 (9,999)
Bluetooth was best, I was only buying Galaxy phone because of this
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-02

Sandy InTouch CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Elciby
1 (9,999)

2025-07-08

Colour : Light Gray
1 (9,999)
I bought this phone specifically because a friend of mine has the last ultra that came out that had the Bluetooth s-pen. Why did they get rid of that feature!?! I was so disappointed when I realized my brand new phone didnt have the same feature.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-07-14

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Keanu
1 (9,999)

2025-09-12

Colour : Light Gray
1 (9,999)
I dropped my phone accidentally. The pen came out and broke. It got stucked, took me almost an hour to take out. I dont use it often because it doesn't have any features other than being a normal stylus. 80 bucks for a replacement is outrageous.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-28

Sandy InTouch CS

Hello Keanu, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

AlexS151
1 (9,999)

2025-02-16

Colour : Light Gray
1 (9,999)
You spend this much for a peice of plastic that doesn't include a key feature? WHERE IS THE BLUETOOTH IN THE SPEN??? Returning and buying a refurbished s24 ultra, the s25 ultra is NOT WORTH YOUR MONEY.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Mannyly
1 (9,999)

2025-10-30

Colour : Light Gray
1 (9,999)
The price is seriously outrageous for a pen that is so easily falling out and NO BLUETOOTH!!!! What are you even charge that much for??? Like so many complaints on other reviews, my pen also fell out of the phone without me realizing and I wasn't even doing anything intensive, looking for a replacement but at this price, its robbery. I'm seriously offended and thinking of stop going with samsung for my next phone.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-18

Customer Service

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Sjrocking
1 (9,999)

2025-02-21

Colour : Light Gray
1 (9,999)
Every year I upgraded my phone until the S25 Ultra. No Bluetooth in the S Pen? C'mon!!! One of the best features I always bragged about.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

EagleEye82
1 (9,999)

2025-02-22

Colour : Black
1 (9,999)
Wow! An $80 piece of plastic. You removed the whole purpose and function of the spen. Shame on you Samsung, less is not more.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Jan Hill
1 (9,999)

2025-02-16

Colour : Black
1 (9,999)
I can't believe Samsung discontinued the Bluetooth capable S pen. I used mine all the time on my S23. This is a big letdown.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

2 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Omar sabsabi
1 (9,999)

2025-02-20

Colour : Black
1 (9,999)
We don't have bleutooth with the s pen I hope samsung replace the s pen from onother one with bleutooth
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-27

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Louis Al
1 (9,999)

2025-02-22

Colour : Light Gray
1 (9,999)
Preordered my s25 ultra. Very disappointed that there is no longer Bluetooth on the s pen.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hi Louis, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Bluetooth enabled PEN
1 (9,999)

2025-02-23

Colour : Black
1 (9,999)
No Bluetooth garbage......................................
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-24

Samsung Support Team

Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).

Raincoat
1 (9,999)

2025-02-22

Colour : Black
1 (9,999)
I can't give more than 1star because there's no Bluetooth
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Anonymous
1 (9,999)

2025-02-20

Colour : Black
1 (9,999)
Ripoff, first no charger, now no bluetooth pen included.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-27

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Totako
1 (9,999)

2025-02-07

Colour : Light Gray
1 (9,999)
Bluetooth Spen was original standard from note series to ultra series that is why people like it, trademark for this model. so handy having that using remote, gesture etc. Now we got empty shell. People xcited for the s25 ultra model, no saying spen will be sold separately. If I knew that I will not get s25 ultra. It's a downgrade for ultra series. Separate spen is so pricy too.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-02-13

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

StephenNoteUser
2 (9,999)

2025-09-29

Colour : Light Gray
2 (9,999)
No Bluetooth, and limited colours available for repurchase. upgraded from the S23U, And the Phone is an amazing upgrade, but the stylus is a huge downgrade. I didn't even think to research the stylus before doing the upgrade. And only 1 colour option to buy for a backup Stylus is really making me disappointed. No even interested in the S26U now.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-10-02

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer

Manny4luck
1 (9,999)

2025-02-15

Colour : Black
1 (9,999)
To still charge a full $80 for a pen with no Bluetooth functionality!! There's no excuse to this, oh "less than 1% of the user actually use the Bluetooth functionality", by that logic, you can also remove half of the stuff in the ultra, and less than 1% of the people even utilize the powerful processor why not downgrade that too? 😒 Shame!!
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Tim S
1 (9,999)

2025-02-13

Colour : Light Silver
1 (9,999)
Frustrating to replace a my 3-year old S22 Ultra and find out the 25 s-pen doesn't have bluetooth, and the old s-pen doesn't fit in the 25 so I cant even use the one I already had. Feels like a bit of a downgrade of one my favourite features of Ultra series. Extremely disappointed.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Nishchay
1 (9,999)

2025-08-18

Colour : Black
1 (9,999)
I bought S25 ultra but when my phone dropped from 2 feet my s pen broke and s pen was damaged from its top side. When i tried to order, it says not for sale in jet black colour whyy? Not for sale instead of out of sale.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hi Nishchay, Thank you for your interest in Samsung products & for taking time out of your day to share your experience with us. Our Online Shopping team is always ready to support you regarding any further issues you may be facing. You can contact our Online Shopping department at 1-855-254-4747 or via live chat on our website (http://www.samsung.com/ca/support/live-chat-support) for assistance. Thank you, Samsung Customer Care

koganinja
1 (9,999)

2025-02-08

Colour : Light Gray
1 (9,999)
Samsung should listen to their customers , when is samsung gonna release the Bluetooth version of their latest flagship phone so we can use the air action which I use it slot on my photography.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-14

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Iggybott
1 (9,999)

2025-02-08

Colour : Light Gray
1 (9,999)
Spent $2,000 on an s25 ultra and now you would like me to spend another $80 to get a Bluetooth s pen to go with it. Sadly very disappointed. Love my phone but not happy with my non Bluetooth s pen.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-14

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

MRC1
1 (9,999)

2025-02-14

Colour : Black
1 (9,999)
What a disappointment from Samsung. After removing the Bluetooth from the S Pen in the S25 Ultra, selling it separately seems outrageous.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Pensucks
1 (9,999)

2025-10-04

Colour : Light Gray
1 (9,999)
THE PEN FELL OUT SOMEWHERE. A LOT OF PEOPLE COMPLAINGING ABOUT THAT. PEN NOT BLUE TOOTH ANYWAY WHICH IS REALLY CHEAP OF SAMSUNG
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-13

Customer Service

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. We look forward to hearing from you!

Azyu
1 (9,999)

2025-05-08

Colour : Light Gray
1 (9,999)
The worst product of samsung. Samsung has literally cheated its loyal customers. never gonna buy any samsung phone ever.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-04

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Ivy winter
1 (9,999)

2025-02-14

Colour : Black
1 (9,999)
No Bluetooth function is totally insane it's literally the whole reason why I got the ultra!!! I'm super mad!
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for further assistance. We appreciate you being a loyal Samsung customer.

Chars123
1 (9,999)

2025-09-29

Colour : Light Gray
1 (9,999)
I bought this phone 2 months ago. Today my phone fell and s pen came out, i lost it. Very disappointed.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-02

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Maya malayana
1 (9,999)

2025-10-11

Colour : Light Gray
1 (9,999)
THE PEN FELL OUT SOMEWHERE. A LOT OF PEOPLE COMPLAINGING ABOUT THAT. I am very disappointed
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-17

Customer Service

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. We look forward to hearing from you!

Rajib
3 (9,999)

2025-01-29

Colour : Light Gray
3 (9,999)
It's very disappointing to know that S25 ulta s-pen doesn't have blue tooth connectivity. But Samsumg customer service confirmed over chat that it's spen has Bluetooth connectivity and does gesture control. I did preorder of the phone and yet to receive and test. Will return the phone if I find their customer service lie. I think they better make sure spen coming with the phone has the Bluetooth connectivity and gesture control before they send out preordered phones.
I recommended this product.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-02-03

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Dmr L
1 (9,999)

2025-02-09

Colour : Light Gray
1 (9,999)
Why was the Bluetooth capability removed? This is the only bummer of the S25 Ultra.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-18

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Lynn28
1 (9,999)

2025-02-11

Colour : Light Silver
1 (9,999)
i'm super disappointed that you removed the bluetooth functionality ftom the pen!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-14

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Rahul Bhairon
1 (9,999)

2025-02-15

Colour : Light Gray
1 (9,999)
No Bluetooth Is A Big No for a 2000$ phone. Please add the Bluetooth in the Pen
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-19

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Jerryjude
1 (9,999)

2025-02-13

Colour : Black
1 (9,999)
No bluetooth and 80 bucks, I'm good. Can't use ot for the camera shutter now.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BBEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-18

Samsung Support Team

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.

Alirez
1 (9,999)

2025-03-08

Colour : Light Gray
1 (9,999)
My galaxy S23 Ultra had to be replaced under Samsung care plus. They paid me out to purchase a new phone so I bought an S24 Ultra because the S25 Ultra doesn't have a Bluetooth s pen. This is an absolute joke Samsung. Stop taking away features. I was lucky to have found an S24 Ultra. If I didn't have that choice I would have purchased something else like the OnePlus 13. If the s pen and it's features go, I won't be buying another Samsung phone.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-13

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Sheriff
4 (9,999)

2026-02-03

Colour : Light Gray
4 (9,999)
I misplaced my S25 Ultra S Pen without realizing it. I believe the S Pen slot design is not very thoughtful. The press end is too easy to touch, which can cause the pen to pop out and fall off accidentally. I used my S23 for over two years, and the S Pen remained secure and intact the entire time. This has never been an issue for me before. Additionally, the replacement cost of the S Pen on Samsung’s website is excessive and unrealistic.
I recommended this product.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Longtime Galaxy user
2 (9,999)

2025-10-09

Colour : Light Gray
2 (9,999)
This phone is barely 2 weeks old and the pen had been used once. I dropped the phone from the height of the bathroom vanity and it came out of the phone and broke in half. Given the price of the phone, the pen should be more securely locked inside the phone and more sturdy/robust to survive minor falls like this.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-17

Customer Service

Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We will share your feedback with the team!

DissapointedJoe
1 (9,999)

2026-05-25

Colour : Light Gray
1 (9,999)
Very dissapointed the Bluetooth has been taken away. I would've kept my S24 if I had known I couldnt use the pen to take pictures. You could also use an S21 pen all the way up to an S24 and now you cannot even order an official Samsung replacement S pen if you lose the Original one with the phone. Im very dissapointed with Samsung and ive been a loyal customer for 15 years.
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-05-25

Samsung CS

Hello, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at https://www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Cindyk
1 (9,999)

2026-02-01

Colour : Light Gray
1 (9,999)
Pen kept falling out this last time never realized and lost it. Unlike the s24 this is not Bluetooth. So why the price to replace it? S24 pen way better and so was the phone. Wish I would have stuck with it. S24 pen you could take pics ect. This one did no g do much. Let down
Helpful?
Originally posted on Galaxy S25 Ultra S Pen(EJ-PS938BJEGCA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Cindyk, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

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  • 1. * Image simulated for illustration purposes.

    ** S Pen compatible with Galaxy S25 Ultra. Go to feature
  • 2. * Image simulated for illustration purposes.

    ** S Pen only compatible with Galaxy S25 Ultra.

    *** Galaxy S25 Ultra sold separately. Go to feature

*Features and Specifications are accurate as of commercial launch but may be subject to change without prior notification. All specifications and descriptions provided herein may be different from the actual specifications and descriptions for the product. Samsung reserves the right to make changes to this web page and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. All functionality, features, specifications, GUI and other product information provided in this web page including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. The contents within the screen are simulated images and are for demonstration purposes only. Images are for illustration purposes only and the accessories are sold separately.

*Smartphones, Tablets and other mobile devices sold separately.