How To Fix A Camera In PTP Mode

Last Update Date : Apr 09. 2018

PTP Mode


If your camera is unable to take photos because it is stuck in PTP mode ("PTP mode" displays on the screen), follow the steps below to exit PTP and return to normal mode.

Returning to Normal Mode

1. Power the camera off.

2. Simultaneously press the shutter button (the button used to take a photo), the left zoom (over toward the minus sign), and the MENU button. While still pressing these three buttons, press the power button and power the camera on.


3. Once camera comes on, release all buttons, then press and release the MENU button.


4. Press the flash button, which turns the PTP mode off.


5. Power camera off and back on. Now it is out of PTP mode and ready to take photos again.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.

Standard charges may apply 

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us