Customer care services for your Galaxy Book series

Last Update date : Oct 08. 2020
Customer care services for your Galaxy Book series

Samsung customer service is available for your Galaxy Book series throughout the lifespan of your product. Whether your product is In or Out of Warranty, you can enjoy always-on technical support over call, chat and text.

Three options for Always-on Technical Support:

  • Text WE CARE (932 273) and get quick support from a technical expert who will be able to assist you via text.
  • Call 1-800-SAMSUNG and get support at your convenience between 9:00 am EST and 9:00 pm EST.

Information provided applies to Galaxy Books sold in Canada.

Door to door pick-up service for Galaxy Book series

Schedule a repair for your Samsung Galaxy Book and we will arrange for convenient Door to Door pick up service. We are providing complimentary sanitization using alcohol based wipes, giving you added peace of mind that your repaired product has been cleaned following service.

Remote service

Online Support (S Service) is a live, online customer support service, letting you connect directly with a service agent through one-to-one remote support via your Galaxy Book. It’s a convenient way for you to get expert help, right from the comfort of your computer. Because it is a chat-based service that operates over your Galaxy Book, you don’t have to worry about background noise, so you can use it at home, in a café, or anywhere with web access.

FAQs and how-to videos

Have more questions about your Samsung product? We have over 2000+ self-help FAQs and how-to videos available online.

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