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Tailored Analysis in 5 Easy Steps
Tailored Analysis in 5 Easy Steps

Connect with our experts

Connect with our agents via 24/7 Live Chat or Call 1-800-SAMSUNG to begin HRM service

Connect with an agent

Generate one-time PIN code

Generate a one-time HRM connection PIN code via SmartThings app or on your SmartThings enabled appliance*

Agent connects to appliance

After receiving permission and your unique PIN code, the agent will remotely connect to your appliance.

Review diagnosis insights

The agent may determine usage guidance for optimal product performance, setting suggestions, or potential problems.

If problem persists

Our agent will assist you with booking service for your appliance.

Remote Diagnosis. Fast Solutions.

Our experts provide product performance support, even when you're on the go.


Is your schedule keeping you from troubleshooting your appliance? We have you covered.

Our service experts connect via SmartThings to provide you with live product performance and diagnostic data driven solutions.

Connect with an agent

*SmartThings Enabled Appliance:
HRM is supported on select SmartThings-enabled refrigerators & washers released after 2017. Must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Contact Info

Online Support

There are a number of a different ways of contacting us via Live Chat, Text, Email and more.

Chat Support: 24/7

Please note: If you are unable to access chat, please Click Here
Learn more Chat with Us

Face to Face Support

Service Centre Locator
to help you find nearest service centre
Click here

Sign Language Support

ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*
Learn More

Printers Support

For technical support for printers
Click here
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