How to perform a factory data reset on your Galaxy phone
Note: Information provided applies to devices sold in Canada. Available screens and settings may vary for phones sold in other countries.
Important: You must back up your personal data prior to the factory reset because otherwise your personal information may be lost. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.
Note: Your phone will reset; when it turns back on, it will start from the initial setup screen.
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