SolarCell Remote

Sand Beige
VG-TM2180ES/ZA

{{priceAnchor.priceWrapper.info.noLineOrignal}}

{{priceAnchor.priceWrapper.info.totalPrice}}
{{priceAnchor.priceWrapper.info.totalPriceMonthly}}

{{priceAnchor.priceWrapper.info.ceExchangePrice}}

{{priceAnchor.priceWrapper.info.orignalPriceAddText}}

{{priceAnchor.priceWrapper.info.savingInformation}}

Not for sale
{{price.anchorNaviAttr.text}}

Choose your Colour

Colour :
SolarCell Remote
Sand Beige

{{item.name}}

{{item.summaryPrice}}

Samsung Reward points

{{rewards.formatted.totalPoint}}

{{rewards.rewardsDescription}}

{{price.priceWrapper.info.totalPrice}} {{price.priceWrapper.info.vatText}}

{{price.priceWrapper.info.orignalPriceAddText}}

{{price.priceWrapper.info.lowestWasPricetext}}

Earn 5% back in rewards

{{price.priceWrapper.info.walkoutQtyText}}

{{price.priceWrapper.info.homeDeliveryQtyText}}

{{price.priceWrapper.info.salesPitch}}

{{price.priceWrapper.info.text}}

{{price.priceWrapper.info.text2}}

{{price.priceWrapper.info.text3}}

{{price.priceWrapper.info.shippingOrBack}}

{{price.priceWrapper.info.taxPriceDisplay}}

{{price.priceWrapper.info.savingInformation}}

Not for sale
{{price.bespokeAttr.text}} {{price.containedAttr.text}} {{price.reserveInStoreAttr.text}} {{price.outlinedAttr.text}} {{price.wtbAttr.text}}
{{calculator.emiAttr.text}}

{{upgrade.title}}

{{upgrade.learnMoreCta.text}}

{{upgrade.description}}

{{upgradeResult.displayModelName}}

{{upgradeResult.discountText1}}

{{upgradeResult.description1}}

{{upgradeResult.description2}}

{{offerFinance.title}}

{{offerFinance.learnMoreCta.text}}

{{offerFinance.description}}

{{galaxyForever.title}}

{{galaxyForever.learnMoreCta.text}}

{{galaxyForever.description}}

{{galaxyForeverResult.displayModelName}}

{{galaxyForeverResult.discountText1}}

{{galaxyForeverResult.description1}}

{{galaxyForeverResult.description2}}

Choose your colour

Customizable bezels sold separately

Choose your skin colour

Customizable skin sold separately

  • {{item.name}}

    Out Of Stock

Modern style

  • {{item.name}}

    Out Of Stock

Beveled style

  • {{item.name}}

    Out Of Stock

Skin colour

  • {{item.name}}

    Out Of Stock

{{shippingOrBack.shippingOrBack}}
{{deliveryMessage.deliveryMessage}}

{{tradeIn.title}}

{{tradeIn.learnMoreCta.text}}

{{tradeIn.description}}

You have maximum number of Trade-in in cart already. If you wish to add in Trade-in, please remove from cart.

{{tradeInResult.displayModelName}}

{{tradeInResult.discountText1}}

{{tradeInResult.discountText2}}

{{tradeInResult.discountText3}}

{{tradeInResult.discountText4}}

{{tradeInResult.discountText5}}

{{tradeInResult.discountText6}}

{{tradeInResult.specialDiscountText}}

{{tradeInResult.description}}

{{tradeInResult.contentText}}

Dealer stock quantity

You can check the stock quantity for each region

Please select city

Only {0} left in stock.

Sorry, this product is not currently available in selected city.

{{assuredBuyBack.title}}

{{newAssuredBuyBack.title}}

{{newAssuredBuyBack.learnMoreCta.text}}

{{newAssuredBuyBack.description}}

Please select Samsung Assured Buyback or no coverage

{{care.title}}

{{care.learnMoreCta.text}}

{{care.description}}

Please select Samsung Care+ or No to continue

  • {{item.specialText}}

{{warranty.title}}

{{warranty.description}}

{{warrantyResult.displayModelName}}

{{warrantyResult.discountText1}}

{{warrantyResult.description1}}

{{warrantyVd.title}}

{{warrantyVd.description}}

{{warrantyVdResult.title}}

{{warrantyVdResult.priceDisplay}}

{{delivery.headline}}

{{delivery.errorMessage}}

Apply

{{deliveryResult.priorityText}}

{{deliveryResult.mainText}}

{{deliveryResult.subText}}
Standard installation charges may apply.Click here for more details.

{{deliveryResult.decText}}

{{item.disclaimer}}

{{tariffOption.headline}}

Learn more

{{tariffOption.description}}

{{tariffOptionResult.displayModelName}}

{{tariffOptionResult.discountText1}}

{{tariffOptionResult.description1}}

{{tariffOptionResult.description2}}

{{tariffOptionResult.description}}

{{tariffOptionResult.price}}

{{tariffOptionResult.disclaimer}}

{{embedAddon.title}}

{{embedAddon.description}}

  • {{item.imgAlt}} {{item.imgAlt}}
    {{item.iconTitle}}

    {{item.name}}

    {{item.modelCode}}

    {{item.description}}

    {{item.finalPrice}}

    {{item.originalPrice}} {{item.savePrice}} Out Of Stock
  • {{item.imgAlt}} {{item.imgAlt}}
    {{item.iconTitle}}

    {{item.name}}

    {{item.modelCode}}

    {{item.description}}

    • {{item.dotList1}}
    • {{item.dotList2}}
    • {{item.dotList3}}

    {{item.finalPrice}}

    {{item.originalPrice}} {{item.savePrice}} Out Of Stock
{{message.item.offerTitle}}
{{message.item.offerTooltip}}
{{message.item.linkText}}

{{message.item.tcCTAText}}

{{message.item.periodText}}

{{finance.item.emiText}} {{finance.item.emiText}}
{{finance.item.offerTooltip}}
{{finance.item.cta.label}}

Specifications

  • Colour

    Black, milk tea

  • Material

    Plastic, TPU

  • QLED TV

    2019 ~ 2021 QLED

  • LED TV

    UHD 8 Series

  • Product (LxWxH)

    163.7 x 38.7 x 15.8 mm

  • Package (LxWxH)

    169.5 x 62 x 37 mm

  • Product

    67.6

  • Package

    107.6

  • User Manual

    Yes

  • Warranty

    TBD

Reviews

SolarCell Remote

2.3

Recommended by 13% of customers.

Write a review
5 stars 24%
4 stars 8%
3 stars 2%
2 stars 9%
1 stars 57%
Features 2.4
Performance 1.7
Design 2.5
Value 2.6
AI review summary
  • The product has received predominantly negative feedback, with many customers reporting frequent malfunctions and failures
  • Many customers also reported a frustrating user experience due to the small and confusing button layout
  • While some found the solar charging and ease of use to be positive features, the overall consensus is that the product is poorly designed and unreliable
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

Sort

Filters

142 Reviews

Valeriestp
1 (9,999)

2025-10-22

1 (9,999)
I bought a samsung frame tv last years and we alwlays had problem with the remote, dont charge with the solar panel, really hard to charge with a cable, they told me that the accessoires dont have the warranty anymore. We gonna never buy again a tv with solar remote. I see so much bad review with the remote but they dont do anything so we gonna go with another compagny for the next tv.
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-13

Customer Service

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. We look forward to hearing from you!

An Unhappy Fox
2 (9,999)

2023-04-14

2 (9,999)
The lack of a "Source" button is a dealbreaker. In my case, it takes 12 button presses to switch to the PS5, which is absolutely absurd in comparison to my prior TV remote (4 button presses). It's such an annoying experience, since I frequently need to change inputs between various devices. A remote from the 90s is more enjoyable to use, purely due to the lack of a button to easily change inputs. The only nice thing I can say, is that it uses USB-C charging, which is lovely.
Helpful?

Quality of Product

4 (9,999)

Value

1 (9,999)
Disappointed
1 (9,999)

2026-02-07

South Carolina

1 (9,999)
The remote has potential but is cheaply made. The mute button stopped working almost immediately after a few falls from the couch onto our hardwood floors. I haven’t had any issues with charging, but I have had issues with it being durable. I could be ill educated but I wish it had a way of being located when it is easily physically misplaced or lost. Why not make an app that is available on my phone able to control the TV via blue tooth? My phone has a durable cover. Make the app have the same functions and capabilities as the remote. If I have bought a Samsung TV the app should be free to download and use.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-02-09

Samsung Specialist

Disappointed, Thank you for sharing your thoughts on the SolarCell Remote. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist

ritesh
2 (9,999)

2024-03-04

2 (9,999)
Please Avoid any Samsung TV with a solar cell remote. It will stop working (i.e., charging) 2 month after your 1-year warranty. Very disappointing. call to customer survice and its say your warranty finished you have to buy new one.so i dont wont to spend more money.
Helpful?

Quality of Product

1 (9,999)

Value

1 (9,999)
Clembas
1 (9,999)

2023-09-25

1 (9,999)
Avoid any Samsung TV with a solar cell remote. It will stop working (i.e., charging) 2 days after your 1-year warranty. Very disappointing. I would recommend any other universal remote with AA batteries.
Helpful?

Quality of Product

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-26

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Omse
3 (9,999)

2024-05-27

3 (9,999)
I was about to leave a 1 star review, but after reading the comments this worked - 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected Been charging for a week and only worked for a few seconds when taking it out of the charger. But now it’s working like new. Not the most user friendly product, but when it works it’s nice!
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-05-28

Samsung Specialist

Omse, Thanks for your review! I'm glad to hear our troubleshooting has improved your experience with your SolarCell Remote. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

117pwned
4 (9,999)

2025-04-21

USA

4 (9,999)
I appreciate being able to directly go to a streaming service, but I too would like to be able to program streaming service buttons based on my subscriptions, not whatever company paid Samsung to have their service on a button. PV charging works quite well for me, but one design flaw is that I have to place the remote face down and that frequently results in turning the TV off because the buttons can be pressed when setting the remote down to charge. Perhaps a plastic "bump" that prevents the remote buttons from contacting the surface??
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
FL Tom
2 (9,999)

2026-07-03

2 (9,999)
Ours charges just fine, but this streamlined remote combined with the horrible menu on our QLED TV is a pain in the a**. Hundreds of functions squeezed into just 6 buttons is crazy. None of it is intuitive so we had to google how to find anything. Switching input source to broadcast should be a one-button function, not scrolling through menus looking for it each time (its under Privacy settings for some bewildering reason). A complex operating system needs a remote with clearly defined buttons. With this remote you have to guess.
Originally posted on Samsung US
macpac
2 (9,999)

2025-03-20

2 (9,999)
Great remote that doesn't need to be charged. Just turn it and the solar cell will charge the remote. The layout of the top buttons is also good, but what I'm deducting points for is the forced third-party services. I hate this imposition. I don't need to have Netflix, Rakuten, Prime and other streaming services. Also, the position of these buttons is such that they can be pressed by mistake. Give us customizable buttons that the user defines themselves, or the ability to uninstall services and thus deactivate the buttons.
Originally posted on Samsung US
Response from Samsung:
2025-03-20

Samsung Specialist

macpac, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this feedback along to our internal teams. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

MikeyDoesntLikeIt
1 (9,999)

2024-07-18

1 (9,999)
I love almost all thing Samsung... but not this! It worked okay-ish... would almost always have some delay in response, or just didn't respond. Today, I had an issue trying to get my receiver to play a dvd and inadvertently started blutooth pairing... Now, my remote won't pair with my TV... the IR is working just fine. The receiver lights up, but only the power works peoperly. Tried to reset, soft and hard... even tried to reset my TV... nothing doing and a new remote is $70!?! what a joke. They need 0-9 buttons as well.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
RAVI SHANKAR PARSA
1 (9,999)

2025-11-05

Prosper, TX

1 (9,999)
my solar remote is not working when unplugged from charging. when plugged in, getting a notification on tv mentioning, remote battery is fully charged and remote is working fine. immediately once the remote is unplugged and access the tv, it doesn't work. i tried all options mentioned in the repair section, but it behaves as above. in my 30 years of exp, first remote i see which doesn't work, is this remote. other remotes, either buttons doesn't work or broken but this remote looks fancy but its a big scam.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-06

Samsung Specialist

Hi, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try the following steps, which may help resolve the issue: 1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected. 2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control 3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website. ~ Samsung Specialist

Gigi0T
5 (9,999)

2024-05-13

5 (9,999)
[This review was collected as part of a promotion.] I use my SolarCell Remote to flip through shows and movie's. With the remote not being flooded by button's and the absolute perfect size to fit in any sized hand it takes TV watching to a whole new level. You can easily remember where the button you are looking for is and it dosen't strain your hand because it's not too little nor too small! My favorite part about this remote is that it uses type C charging port but just wait, it gets even better! It can charge from not only outdoor lighting but also indoor lighting! I have never seen a remote so nicely designed. If out of all the remotes I own I would no doubt always chose this remote as my personal favorite. The remote dosen't use harmful batteries, looks and feels amazing, and brings the whole family together on movie night's!
Originally posted on Samsung US

Value

5 (9,999)
Dbzthumper430
4 (9,999)

2023-08-12

4 (9,999)
[This review was collected as part of a promotion.] The ultimate peak performance of digital entertainment technology that has a all around performance perfection that can make the average gaming experience feel more comfortable and fully-featured differentiate that is emerged within a subtle enhanced perspective zone for gaining the competive edge to intensify the experiences that occur with gaming development challenges that allows potential endless opportunities for growth and success with the global gaming rankings
Originally posted on Samsung US

Value

4 (9,999)
Chocolateman06
5 (9,999)

2023-09-12

5 (9,999)
[This review was collected as part of a promotion.] I have been using this remote for over a y3ar now and never thought or changing any battery, welp because it's solar powered. I haven't even put is anywhere to get some sun to charge but this little thing keeps going. I like the easy when it comes to finding the buttons which is simply packed with the essentials and straight to the point. Watching TV is now my hobby because I love my TV and all because of my remote.
Originally posted on Samsung US

Value

5 (9,999)
Jolugaba
5 (9,999)

2023-12-13

5 (9,999)
Since I have this control, I have forgotten about the batteries, it is super convenient and the charge really lasts a long time. The design is minimalist, and in my case I have not had any problems detecting where the buttons are even in low light, since in fact I don't even have to look at the control. To be honest, this control is a great advance in terms of technology, design and care for the environment.
Originally posted on Samsung US
Bubba2258
3 (9,999)

2024-03-18

3 (9,999)
Although I haven’t experienced the problems that the previous reviewers have left (difficulty charging/holding a charge) there is a lot to be desired with the layout and design of this remote. The buttons are too small and the fact that you can’t enter numbers to change the channels is quite a nuisance. The designers of this item need to go back to the drawing board and bring back a more traditional style.
Originally posted on Samsung US
Response from Samsung:
2024-03-19

Samsung Specialist

Bubba2258, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this feedback to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Heath
5 (9,999)

2025-02-21

5 (9,999)
I saw some 1 star reviews about charging and someone not seeing how much charge it had (so what?) And thought I'd just add that I've had my TV for about a year now and the remote works great. In fact I plugged it into a USB for the 1st time today. I haven't deliberately kept it solar side up as I didn't actually know it was a solar until today. But fingers crossed it will continue to work as it has so far.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Hadi.m
1 (9,999)

2024-11-21

1 (9,999)
I came here to buy a replacement for mine, but seems like everyone has the same issue as mine, and everyone gets this a response lol: I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will … blah blah blah Samsung is a joke
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-16

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

Cannoli1
5 (9,999)

2025-07-25

5 (9,999)
[This review was collected as part of a promotion.] This remote provides a quality build and easy click buttons! I am beyond satisfied with this remote because of its sleek style and easy use! The round ring for buttons makes them easy to find when you need to click them, just find the ring and then you know! I give this a five star for its excellent design and it's user-friendly map of buttons!
Originally posted on Samsung US

Value

5 (9,999)
HiiFriendss
5 (9,999)

2026-06-12

5 (9,999)
I've never had a problem with this remote since getting the TV it came with a few years ago. For those of you saying it doesn't charge in the sunlight, it's not supposed to. It charges under indoor lighting. I appreciate that its solar but it does need a find my remote feature lol. Button layout is easy enough to learn in an afternoon.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
hiker
5 (9,999)

2025-05-29

5 (9,999)
best remote control ever. simple, easy, gentle and smart. for people who do not understand this remote read the directions it has never been simpler. also stop pounding on the buttons when you have no idea how to work this remote. it may be too advanced for some but stop pounding on the buttons. all it needs is a gentle tap
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LuvSamsung
5 (9,999)

2025-09-01

5 (9,999)
We have 85" and 75" TVs both with a SolarCell Remote. I love these remotes. The design and operation are both simple and efficient. Minimum amount of buttons that basically serve multi function. Never need to replace batteries, just turn it solar planal up when not in use and it charges itself.
Originally posted on Samsung US
Phil
4 (9,999)

2024-05-30

4 (9,999)
MY remote works very well. It takes a bit of adjustment compared to a normal remote. It is a bit small for my liking, but it works well, and is innovative. The battery lasts a long time, and solar cell recharging works fine if you keep the cell side exposed when not using the remote.
Originally posted on Samsung US
Swan
1 (9,999)

2024-02-02

Princeton Junction, NJ

1 (9,999)
Like other reviewers, the remote charging abilities died within a year. It doesn't retain charge anymore even with USB-C. It never worked very well with solar. You had to constantly remember to keep it face down and near a window or someplace where it would get sufficient light.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-05

Samsung Specialist

Swan, It's unfortunate to hear that your SolarCell Remote is not holding a charge. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

JOHHNY ESCCALADE
1 (9,999)

2023-10-29

1 (9,999)
THE REMOTE IS PLAIN AWFUL. TERRIBLE DESIGN. TOO SMALL. BUTTONS TOO CLOSE TOGETHER. MOST PEOPLE WATCH TV IN A DIMLY LIGHTED AREA. THIS REMOTE HAS NO BACKLIGHTING. THE REMOTE SHOULD HAVE A DROP IN CHARGER. LIKE THE OLD LOGITECH HARMONY REMOTE. SAMSUNG GET WITH THE PROGRAM
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-30

Samsung Specialist

JOHHNY ESCCALADE, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to share your feedback with our design team. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Nico
2 (9,999)

2026-01-16

2 (9,999)
Overall remote is Too small, no backlight illumination and not enough features, buttons are small as well. Can you make a better one, with backlighting , bigger. Buttons and a little larger with a few additional features, still keeping it sleek and non overwhelming .
Originally posted on Samsung US
Response from Samsung:
2026-01-16

Samsung Specialist

Nico, Thanks for sharing your thoughts on the SolarCell Remote. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Albert A
1 (9,999)

2023-12-15

Henderson, NV

1 (9,999)
This remote is less than 2 months old and it has lost all calibration. When you press a button it delays the command and just makes the channels run off or the volume button rapidly increases and decreases its volume. I would like help or a replacement please.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-12-18

Samsung Specialist

Albert A, We appreciate your review of Samsung’s SolarCell Remote. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

Bigmomma4
5 (9,999)

2023-10-21

5 (9,999)
[This review was collected as part of a promotion.] Love the ease .color. quality of the remote..it does a great job.easy to use! The colors beautiful.I get alot of compliments on it!! It's very easy to use.people are amazed with what it does! I know it's a remote but it's a must have!!! We're obsessed with it
Originally posted on Samsung US

Value

5 (9,999)
Jose
1 (9,999)

2026-02-26

Michigan

1 (9,999)
My remote says it’s full charge and I let it sit in the sunlight but when I hit the power button to turn my tv on it won’t turn on and my tv doesn’t have any buttons since I couldn’t find any. My tv is an oled 77 inch S90D and I only have had it for a year.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

2 (9,999)
John
1 (9,999)

2024-07-05

Rhode Island

1 (9,999)
NOT RECOMMEND! Fails to work after a very short time and there is no recommended replacement that works well. Samsung lost face on this product with what were its loyal consumers. Samsung knows it does not work but makes no working replacement available .
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-07-05

Samsung Specialist

John, I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Carlo
2 (9,999)

2025-11-21

Chicago, IL

2 (9,999)
Solar battery does not keep the charge. It worked well for about one year but since then the battery get drained in less than one hour. The usb charger works, so now I use the remote corded. It works but very inconvenient. I will not buy again.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-21

Samsung Specialist

Carlo, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try the following steps, which may help resolve the issue: 1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected. 2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control 3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website. ~ Samsung Specialist

Amanda1986
5 (9,999)

2024-11-30

5 (9,999)
[This review was collected as part of a promotion.] We don't bother with getting any kind of cable TV or other installations with our TVs. We just stream what apps we want and the TV stores our information. It's so much easier and we only have the apps we want. I can't say anything bad about it.
Originally posted on Samsung US

Value

5 (9,999)
Chaf
1 (9,999)

2026-04-22

1 (9,999)
Remote came with a S90 TV. I liked that it was solar powered. After a couple of years of low usage, it indicates low battery on the screen every time I use it. Seems to have a recharging problem even after a full USB charge is completed.
Originally posted on Samsung US
Anonymous
1 (9,999)

2023-08-30

NEW YORK, NY

1 (9,999)
A SMALL REMOTE NOT MADE FOR BIG FINGERS. TOO NARROW, NOT MADE FOR HANDICAPPED PERSONS. , MOST OF ALL, IT IS NOT BACLKIGHLED. SO IF YOU WATCH TV IN A DINLY LIT ROOM YOU CAN'T SEE THE BUTTONS AT ALL. POOR REMOTE HIGHLY NOT RECOMMEND THIS.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)
Response from Samsung:
2023-08-30

Samsung Brand Ambassador

JOHNNY ESCALADE, Thanks for your review. We value your feedback regarding the SolarCell Remote and will share it with our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

SEB1521
1 (9,999)

2025-10-01

Florida

1 (9,999)
If I could give no stars I would. This remote is awful. It is too generic with less features. The up/down arrows no longer work. The back button takes me to pages I don’t want. I would love to be able to use my original Samsung remote.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-01

Samsung Specialist

Hi, Thanks for your review. Please give us the opportunity to assist with this by reaching us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Paulius
1 (9,999)

2025-07-21

Vilnius, Lithuania

1 (9,999)
I uses only 6months and after that remote does not charging via usb-c or solar. Already made reset, reconnect and etc. Its huuuge fail and it should be recognized as defective and must be replaced. I will appeal to consumer rights!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-21

Samsung Specialist

Paulius, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Cookie
5 (9,999)

2025-04-14

5 (9,999)
[This review was collected as part of a promotion.] This remote has been great because the buttons don't get stuck like some others I've used. It's super easy to memorize where each button is and its function, making it more fun and easy to run the TV. Would definitely recommend.
Originally posted on Samsung US

Value

5 (9,999)
KS EF
1 (9,999)

2024-06-11

1 (9,999)
Lasted a couple of months and no longer holds a charge. Remote says the battery is low but it won't charge under light or plugged in. Samsung support is non-existent so I guess I just have to eat the cost of an expensive remote
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-11

Samsung Specialist

Hi, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

BlazedSushi
5 (9,999)

2023-09-11

5 (9,999)
[This review was collected as part of a promotion.] This is possibly the best Samsung remote I have ever had it's quick and clean responses to the tv easy setup, and perfect in absolutely every way possible. It fits extremely wrong your hand in the buttons are easy to navigate.
Originally posted on Samsung US

Value

5 (9,999)
Sonny
5 (9,999)

2025-01-22

5 (9,999)
I accidentally dropped my remote in water and after allowing the remote to dry out for two days, it started working again. I am very pleased and the features that it provides work well for my needs. I recommend this product.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Miss Dee
5 (9,999)

2023-09-07

5 (9,999)
I don’t have any complaints. It’s a remote and does what it was designed for. I love the no batteries. Even with no electricity one could sit it in the sun which comes up daily and be great. It can work when the tv can’t
Originally posted on Samsung US
Vas K
1 (9,999)

2025-01-15

1 (9,999)
useless product. it won't charge anymore with solar or usb. worked for a few months and became useless after. my other sony remote is working even after two years with same set of batteries... shame on you samsung.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-15

Samsung Specialist

Vas K, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

BrandieLynn
5 (9,999)

2023-04-25

5 (9,999)
[This review was collected as part of a promotion.] Definitely better working the expected and it's definitely worth the time to try out for yourself! Wouldn't hurt to try right! The device worked better then myself or my husband and or kids thought it would work.
Originally posted on Samsung US
Ellen
2 (9,999)

2024-04-06

2 (9,999)
Button layout terrible. Dedicated buttons for things I have no interest in. Toy size- too small for an adult hand. Sleek and small - disappered into the couch. Too expensive to replace - using app instead
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-08

Samsung Specialist

Ellen, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this along to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

ConfusedOrNah
5 (9,999)

2024-03-16

5 (9,999)
[This review was collected as part of a promotion.] It's literally the best remote I've ever had the text to talk is like everything the only thing I would add is a glow in the dark feature so that when the lights are off you know where your remotes at
Originally posted on Samsung US

Value

5 (9,999)
LGW1
2 (9,999)

2025-01-10

NY

2 (9,999)
Worked great for a little over a year... now won't charge either via solarcell or usb-c, just as others have mentioned. Don't waste your money - it would even be wasteful if this was half the price!
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-10

Samsung Specialist

LGW1, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Skent
1 (9,999)

2024-09-27

1 (9,999)
Useless remote. Doesn’t charge via solar or USB anymore . Samsung will not replace after the year warranty. From looking at the reviews this is obviously a poorly made product and Samsung knows it.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-27

Samsung Specialist

Skent, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

DiDi
2 (9,999)

2026-01-30

2 (9,999)
The whole control is too small, how does someone with large hands work it? Black on black never works, especially since it doesn't light up. CC/AD option is a mystery, also the '123' button.
Originally posted on Samsung US
Response from Samsung:
2026-01-30

Samsung Specialist

DiDi, Thanks for sharing your thoughts on the SolarCell Remote - we'll pass this along to our internal teams. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website. ~ Samsung Specialist

Margareta
1 (9,999)

2025-01-07

1 (9,999)
This stopped charging. Bad product!!!! Samsung is a joke because you have to jump through hoops to get a new one which is covered by warranty! Its been weeks and still NO REMOTE!!!!!!
Originally posted on Samsung US
Response from Samsung:
2025-01-07

Samsung Specialist

Margareta, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

technopackrat
1 (9,999)

2024-02-04

1 (9,999)
Horrible. Always dead. I leave the demote solar panel up in a window sill and still get horrible battery life. Let me have traditional remote and ill use rechargeable batteries
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-05

Samsung Specialist

technopackrat, It's unfortunate to hear that your SolarCell Remote is not holding a charge. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

010069
5 (9,999)

2025-05-03

5 (9,999)
[This review was collected as part of a promotion.] Remote works great i think it works better then all the others the solar recharging is pretty cool I most use the voice search feature it makes life alot easier when your busy
Originally posted on Samsung US

Value

5 (9,999)
Zeus
1 (9,999)

2023-07-11

1 (9,999)
The most terrible design you can possibly imagine. The remote is tiny and every button supposedly has multiple functions making every task a real chore in getting it done.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-28

Samsung Brand Ambassador

Hello Zeus, Thank you for sharing your thoughts regarding the design of the Solar Cell Remote. We appreciate your review and it will be shared with our internal teams. For step-by-step troubleshooting and assistance with your new remote, please call us at 1-800-SAMSUNG (ask for TVs), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions

Worthless
1 (9,999)

2024-04-07

1 (9,999)
I have had to replace my remote for my Tv three times now in two years. I have never ever had so many problems with remotes in my life. These remotes are utterly useless.
Helpful?

Quality of Product

1 (9,999)

Value

1 (9,999)
samsunguser
4 (9,999)

2025-03-17

4 (9,999)
[This review was collected as part of a promotion.] The remot worked as well as expected. Batteries can go for a good while and the distance on it is pretty good to if I want to turn it up while I'm in the kitchen I can.
Originally posted on Samsung US

Value

4 (9,999)
jsteinbach
2 (9,999)

2023-11-05

2 (9,999)
The concept behind this remote is good, but the battery constantly dies, the solar only works sometimes, and we lost the charging cord. So. Freaking. Annoying.
Originally posted on Samsung US
Response from Samsung:
2023-11-06

Samsung Specialist

jsteinbach, It's unfortunate to hear that your SolarCell Remote is no longer holding a sufficient charge. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

Donsap
2 (9,999)

2024-09-12

2 (9,999)
Not a fan of this remote at all. Can't do half of what my Comcast Infinity remote did. Have tried 3 other universal remotes to replace this. Nothing works.
Originally posted on Samsung US
Response from Samsung:
2024-09-12

Samsung Specialist

Donsap, I'm sorry to hear you're having difficulties with your SolarCell Remote. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

USNAVY Vet
1 (9,999)

2023-10-10

NC

1 (9,999)
It last about 4 months. Just quit. After three days, started back but quit again 5 days later. No numbers…. Gotta run the channels to get desired station.
Originally posted on Samsung US
Response from Samsung:
2023-10-10

Samsung Specialist

USNAVY Vet, I'm sorry to hear your remote is not working as expected. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

OT lisa
1 (9,999)

2025-03-19

New York

1 (9,999)
Horrible remote, too small and complicated for older mom to use. She has to use old remote with buttons but only can access a limited amount of channels.
Originally posted on Samsung US
Response from Samsung:
2025-03-19

Samsung Specialist

OT lisa, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this feedback along to our design teams. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Madhouse
4 (9,999)

2024-09-14

4 (9,999)
[This review was collected as part of a promotion.] I love the idea of saving so much money on batteries plus even the tiniest trickle of light really does charge it! It worked on my 2021 model Samsung tv
Originally posted on Samsung US

Value

4 (9,999)
JKQ56
1 (9,999)

2024-05-07

1 (9,999)
Terrible product design….after several months it stopped working. Solar wouldn’t charge it and good luck finding a USB-C charger to fit! Now what???!!!
Originally posted on Samsung US
Response from Samsung:
2024-05-07

Samsung Specialist

JKQ56, I'm sorry to hear of your experience with the SolarCell Remote. If your remote is less than a year old, please know it should still be covered under our 1-year warranty. Please give us a call - we'd like to assist with a replacement if possible! You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We hope to hear from you. ~ Samsung Specialist

Wishitlitup
2 (9,999)

2024-06-22

2 (9,999)
This is the most basic of basic remotes. It sure would be better with more options and if it lit up. I can't believe you can charge so much for this.
Originally posted on Samsung US

Features

2 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-06-24

Samsung Specialist

Wishitlitup, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this along to our design teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Marcia
1 (9,999)

2023-09-23

1 (9,999)
The remote and the buttons are way too small. And because the buttons don’t light up you have to make sure that there’s a light on so you can see them
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-25

Samsung Brand Ambassador

Marcia, Thank you for sharing your thoughts on the design of the SolarCell Remote. Your feedback is appreciated and will be shared with our product teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Edward
1 (9,999)

2025-10-12

Daytona Beach, Fl

1 (9,999)
solar cell remote keeps saying battery is low......I have had the solar cell in light for 3 days straight, and still says battery is very low.....why
Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-10-13

Samsung Brand Ambassador

Edward, We’re sorry to hear your SolarCell Remote isn’t holding a charge. If the battery is draining quickly or not holding power, the remote may be malfunctioning and need replacement. In the meantime, we recommend trying the following: • Reset the remote by pressing and holding Return + Enter (center pad) for more than 10 seconds. • Then, re-pair the remote by pressing Return + Play/Pause simultaneously for 5 seconds until the TV confirms it’s connected. • Check your current battery level by going to: Home > Settings > All Settings > General & Privacy > Remote Control • Make sure your TV is on the latest firmware: Settings > Support > Software Update > Update Now You can also use the SmartThings app on your phone as a remote. Once your TV is connected to SmartThings, you’ll be able to change channels, adjust volume, and navigate menus just as you would with your physical remote. If the issue continues, please contact Samsung Support so we can help with a resolution. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website. ~ Samsung Pro

Love2shoppp
5 (9,999)

2025-03-21

5 (9,999)
[This review was collected as part of a promotion.] This remote makes every so easy especially the volume button it also has Amazon and Disney and so much more on there to click on it’s truly worth it
Originally posted on Samsung US

Value

5 (9,999)
MHEZ
1 (9,999)

2026-02-03

1 (9,999)
The solar feature never worked. I live in So CA so intense sun and lots of it. It only charged one time successfully with the USB-C cable. Junk
Originally posted on Samsung US
Response from Samsung:
2026-02-03

Samsung Specialist

MHEZ, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try the following steps, which may help resolve the issue: 1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected. 2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control 3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website. ~ Samsung Specialist

Abe1982
1 (9,999)

2025-02-14

1 (9,999)
The worst remote ever. It constantly loses connection and is very very slow and unresponsive. The voice function stopped working within a year
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-02-14

Samsung Specialist

Abe1982, I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

wtmjr
1 (9,999)

2026-02-12

1 (9,999)
If your going to make he remote his small then its time to start integrating a find the remote feature. Also the interface needs to light up.
Originally posted on Samsung US
PSU79
1 (9,999)

2023-12-16

Kingston, PA

1 (9,999)
Worst remote ever. Does no recharge. Very disappointed Samsung would make this type of remote control. Need to change to battery powered.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-18

Samsung Specialist

PSU79, It's unfortunate to hear that your SolarCell Remote is no longer holding a sufficient charge. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

Angiiehx3
1 (9,999)

2024-02-27

1 (9,999)
The worst remote control, it no longer charges, and it doesn't work with sunlight and I always had to charge it several times a day.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-27

Samsung Specialist

Angiiehx3, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Shawn
1 (9,999)

2024-08-15

Orlando, FL

1 (9,999)
A little over a year old and it doesn’t charge, ugh awful. What happened to just having a remote with batteries that work forever
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-15

Samsung Specialist

Shawn, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Ed H
1 (9,999)

2024-04-06

Richmond VA

1 (9,999)
As so many others have written - a piece of garbage. Won't recharge by any means. Won't be buying any Samsung products again
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-08

Samsung Specialist

I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Sgrone
5 (9,999)

2024-06-21

5 (9,999)
[This review was collected as part of a promotion.] This is a great product. I would use this product again. I would buy it again? I would recommend it to friends and I love it
Originally posted on Samsung US

Value

5 (9,999)
INeedMoreCowBellBaby
5 (9,999)

2024-05-25

5 (9,999)
[This review was collected as part of a promotion.] It makes for easy navigationthroughyour TV and servicestherein. Light, feels good in the hand. Makes me feel likea cowboy.
Originally posted on Samsung US

Value

5 (9,999)
Mark
5 (9,999)

2024-06-08

5 (9,999)
I've never had a problem with this remote. Barrett Life is great, we put it in the window to recharge once they two weeks.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
RickyBobby
5 (9,999)

2023-11-22

5 (9,999)
I love this remote does everything i needed it to do except it's not corgi proof. And now I'm having to purchase another.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Paulo
1 (9,999)

2026-03-25

1 (9,999)
Remote is dead in less than 1 year of use. Charging didn’t work. Samsung website is terrible to navigate from cellphone
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Unhappy in IL
1 (9,999)

2025-01-27

Illinois

1 (9,999)
Buyer Beware! Remote won’t hold a charge even if it has full access to light source. More trouble than it is worth! 😡
Originally posted on Samsung US

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-28

Samsung Specialist

I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

TVnow
1 (9,999)

2023-10-30

DC

1 (9,999)
We've had this remote for a few months and like other reviewers have said, it doesn't charge anymore! So frustrating.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-30

Samsung Specialist

TVnow, It's unfortunate to hear that your SolarCell Remote is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

andy
1 (9,999)

2025-05-30

1 (9,999)
Why doesn't it have an button for switching inputs? I don't want to go through Samsung's stupid menu to change inputs.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-05-30

Samsung Specialist

andy, While the input/source options need to be accessed from within the Home Screen (Home > Menu > Connected Devices), please know you can quickly access your TV Settings by pressing the Settings/Number/Color button (below the power button) on your remote. Here’s how to use it: 1. Press the Settings/Number/Color button on your remote. 2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed. 3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

mr beach
1 (9,999)

2024-07-20

1 (9,999)
TErrible. buttons nearly impossible to use. TRYING to replace with some form of compatible Universal Remote. AWFUL
Originally posted on Samsung US
Response from Samsung:
2024-07-22

Samsung Specialist

mr beach, I'm sorry to hear you have found the SolarCell Remote difficult to use. . To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select your Samsung TV model and view/download the necessary guides. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Ninalove1
4 (9,999)

2024-08-30

4 (9,999)
[This review was collected as part of a promotion.] I like it because my gkids don't know how to use it so it doesn't get lost or tossed and always available for meee.
Originally posted on Samsung US

Value

4 (9,999)
CKIII
1 (9,999)

2024-03-02

1 (9,999)
This is my second remote. After 6 months it stops working and drops Bluetooth connection. Just a terrible product.
Originally posted on Samsung US
Response from Samsung:
2024-03-04

Samsung Specialist

CKIII, I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Pops6923
4 (9,999)

2024-09-19

4 (9,999)
[This review was collected as part of a promotion.] Works great from half a room awayacross the room .streaming volume channels options menu everything is great value
Originally posted on Samsung US

Value

4 (9,999)
TechTime
1 (9,999)

2024-09-10

1 (9,999)
Battery dies constantly. Stops working at 50% charge. Volume key sticks. Doesn’t even come with a charging cord.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-11

Samsung Specialist

TechTime, I'm sorry to hear of the issues you're having with your SolarCell Remote. If you're still within your 1-year warranty, please give Samsung Support a call so we can assist with a replacement. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Giant G
2 (9,999)

2025-02-04

2 (9,999)
Too Small for large hands! I prefer a traditional remote control. The only other option is using a phone, etc.
Originally posted on Samsung US
Response from Samsung:
2025-02-04

Samsung Specialist

Giant G, Thank you for sharing your thoughts on the SolarCell Remote - we'll be sure to pass this along to our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Angrybread
1 (9,999)

2024-02-19

17055

1 (9,999)
Will only work for a few clicks every couple of minutes. Does not function they way it should, unacceptable.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-19

Samsung Specialist

Angrybread, I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Ndpu
1 (9,999)

2025-11-02

Tn

1 (9,999)
Does not charge. Has to be plugged in to work. Never thought I would have a corded remote but here we are.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-03

Samsung Specialist

Hi, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try the following steps, which may help resolve the issue: 1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected. 2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control 3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website. ~ Samsung Specialist

Blue collar Rick
5 (9,999)

2025-02-07

5 (9,999)
I bought an eighty five inch tv for our new home and I am impressed with every aspect of the purchase.
Originally posted on Samsung US
ReyRey
1 (9,999)

2023-07-29

Miami florida

1 (9,999)
It only works while connected to a power supply with the usb cable. You unplug it and it is dead.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-09

Samsung Specialist

ReyRey, It's unfortunate to hear that your SolarCell Remote is no longer holding a charge. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you. ~ Samsung Specialist

Robeve
1 (9,999)

2024-11-10

1 (9,999)
Within a 3 months period stop charging, now I have to buy a universal remote or buy the same crap
Originally posted on Samsung US
Response from Samsung:
2024-11-11

Samsung Specialist

Robeve, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Digitalove
5 (9,999)

2024-08-25

5 (9,999)
[This review was collected as part of a promotion.] Very lightweight and easy to use. I does everything I need it to do with the touch of a button.
Originally posted on Samsung US

Value

5 (9,999)
Anonymous
5 (9,999)

2024-06-03

5 (9,999)
[This review was collected as part of a promotion.] I love this remote it's good I use it sometimes. I use it all the time. But only sometimes
Originally posted on Samsung US

Value

5 (9,999)
Sela
1 (9,999)

2024-10-11

Wa State

1 (9,999)
Remote stopped working not even a year in. Won’t charge or solar charge. Super disappointed.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-11

Samsung Specialist

I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Mimi
1 (9,999)

2024-08-20

1 (9,999)
On our second one- does not work at all. No charging cord was included. Just ordered that.
Originally posted on Samsung US
Response from Samsung:
2024-08-20

Samsung Specialist

Mimi, I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Bad solar remote
1 (9,999)

2026-04-08

1 (9,999)
Broke won't charge with usb c or solar. Expensive $3000 TV but remote can't last 1 year.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-08

Alfred Samsung CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

dimsh
1 (9,999)

2025-07-18

Colorado

1 (9,999)
stopped working after about 6 months. doesn't charge anymore, neither by solar or usb-c
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-18

Samsung Specialist

dimsh, I’m sorry to hear your SolarCell Remote is not charging as expected. Please try these steps which may help resolve this: 1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote. 2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected If you’re still experiencing issues with the remote, please also try the following: - Unplug the TV for 30 seconds, and plug it back in. - Try moving closer to the TV and re-pairing. - Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery - Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

David
1 (9,999)

2023-10-23

1 (9,999)
This is the worst remote I believe I have ever used. It is hit or miss if it will work.
Originally posted on Samsung US
Response from Samsung:
2023-10-23

Samsung Specialist

David, Thank you for your review of the SolarCell Remote. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Love2watch
5 (9,999)

2024-07-06

5 (9,999)
[This review was collected as part of a promotion.] The product is amazing and works so well I haven't had it mess up once since I got it.
Originally posted on Samsung US

Value

5 (9,999)
Mmal
1 (9,999)

2026-02-09

1 (9,999)
Incredibly irritating volume control lever!!! Do not bother yourself with this remote.
Originally posted on Samsung US
Carla
1 (9,999)

2025-09-15

1 (9,999)
I bought 2 extra remotes. It stopped working g suddenly, it only lasts a few months
Originally posted on Samsung US
Response from Samsung:
2025-09-15

Samsung Specialist

Carla, Thank you for sharing your experience with the SolarCell Remote. If the remote is unresponsive, it may be due to a low or depleted battery. You can charge the remote using the solar panel on the back or the USB-C port located at the bottom. To check the battery level of your remote, navigate to: Home > left directional key > Settings > All Settings > General & Privacy > Remote Control To help resolve the issue, please try the following: 1. Reset the remote: Press and hold the Return and Enter (center of navigation pad) buttons for more than 10 seconds. 2. Re-pair the remote: After resetting, stand within 1 foot of your TV and press Return and Play/Pause simultaneously for at least 5 seconds, or until a pairing message appears on your TV. 3. Power cycle the TV: Unplug the TV from the power outlet for 30 seconds, then plug it back in. 4. Try pairing again if needed and move closer to the TV if you're having difficulty. 5. Check for TV firmware updates: Settings > Support > Software Update > Update Now If your SolarCell Remote still isn’t functioning properly after these steps, please contact Samsung Support for further assistance. We’re available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website. ~ Samsung Specialist

User manual & downloads

User Manual

ver 1.0 | 0.24 MB

Jan 31. 2024

ENGLISH, FRENCH
Download
See more content

Product support

Find answers to the questions you have about the product

Product support

Get the most from Samsung device and services.

Learn more

* Key feature may different from Key Spec