Laveuse à chargement vertical de 5,2 pi³ avec couvercle à fermeture en douceur

White 5.2 pi³
WA45T3200AW/A4

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White 5.2 pi³

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Éléments clés

Lavez plus en moins de brassées

Grande capacité de 5,2 pi³

Technologie Smart Care

Technologie Smart Care

Technologie d’autonettoyage

Technologie d’autonettoyage

Caractéristiques

Lavez plus en moins de brassées

Grande capacité de 5,2 pi³

La très grande capacité de 5,2 pi³ signifie moins de brassées et moins de temps dans la salle de lavage. Pour que vous puissiez passer plus de temps à faire les choses que vous aimez.

Commandes faciles d’utilisation

Panneau de commande numérique

Contrôlez votre lavage facilement et intuitivement. Le panneau de commande numérique comprend une variété d’options, afin que vous puissiez facilement trouver le bon réglage. Il est également doté d’un affichage numérique qui indique clairement le temps de lavage. Et la roue de navigation rend la sélection d’un cycle plus intuitive.

Facile à réparer

Technologie Smart Care

Dépannage facile et pratique grâce à votre téléphone intelligent*. Smart Care interagit avec votre laveuse et votre sécheuse pour effectuer un diagnostic immédiat et proposer des solutions rapides.

* Nécessite l’application Samsung Smart Washer/Dryer. L’application Samsung Smart Washer/Dryer est compatible avec la version 2.3.6 du système d’exploitation Android ou une version ultérieure ou la version iOS 3 ou autre version plus récente. L’application Samsung Smart Washer/Dryer est accessible par l’intermédiaire des boutiques d’applications App Store et Play Store.

Conservez la fraîcheur et la propreté de votre laveuse

Technologie d’autonettoyage

Gardez votre laveuse fraîche et propre grâce à la technologie d’autonettoyage Self Clean. Self Clean vous avertira tous les vingt cycles de lavage lorsqu’il sera temps de procéder à un nettoyage.

Se ferme silencieusement

Porte à fermeture en douceur

Le couvercle Soft-Close de qualité supérieure se ferme en toute sécurité, doucement et silencieusement.

Service de réparation à domicile de marque

Plus de choix et de flexibilité dans les options de réparation.

Les techniciens certifiés Samsung fixeront une heure de service en fonction de votre emploi du temps. Nos techniciens qualifiés, expérimentés et formés examineront et répareront votre appareil dans le confort et la sécurité de votre domicile. Les techniciens de la marque Samsung se rendront chez vous avec l'équipement EPI approprié, désinfecteront respectueusement votre appareil avant et après les réparations et vous offriront en fin de compte un excellent service à la clientèle.

En savoir plus

Pour planifier une réparation à domicile, communiquez avec nous par clavardage, envoyez un message texte à WECARE (932 273) ou composez le 1-800-SAMSUNG pour prendre rendez-vous.

* Le service à domicile de marque Samsung est actuellement disponible à Montréal, Toronto, Cambridge, London, Windsor et Vancouver. Il est prévu de l'étendre à Edmonton, Calgary, Ottawa et Winnipeg plus tard en 2022.

* Le service à domicile de marque Samsung est actuellement disponible à Montréal, Toronto, Cambridge, London, Windsor et Vancouver. Il est prévu de l'étendre à Edmonton, Calgary, Ottawa et Winnipeg plus tard en 2022.

Spécifications

  • Type de tambour

    Diamond Interior Drum

  • Dimensions (H x L x P)

    686X1117X744 mm

  • Poids net

    59 kg

  • Capacité de lavage (pi³)

    4.5 cu.ft

  • Couleur de l'appareil

    White

  • Pulsateur

    PP

  • Panneau d'affichage

    LED

  • Couvercle sur le dessus

    ABS

  • Durée de cycle (min)

    73 min

  • Certification ENERGY STAR®

    No

  • Consommation d’énergie (annuelle)

    240

  • Facteur énergétique modifié intégré

    1.57

  • IWF

    6.5

  • Verrouillage parental

    Yes

  • Type de tambour

    Diamond Interior Drum

  • Moteur

    AC Motor (Spring Clutch)

  • Nombre de niveaux de saleté

    3 EA

  • Nombre de réglages de température

    5 EA

  • Indicateur de progression

    Yes

  • Super Speed (vitesse extrême)

    No

  • Vitesse d’essorage

    700 rpm

  • Technologie Smart Care

    Yes

  • Autonettoyage

    Yes

  • Couvercle à fermeture en douceur

    Yes

  • Technologie VRT

    VRT+

  • Liste de cycles

    Normal, Heavy Duty, Delicates, Bedding/Waterproof, Quick Wash, Deep Wash, Rinse+Spin, Self Clean

  • Nombre de cycles

    8

  • Nombre d’options

    4

  • Liste d'options

    Extra Rinse (Long Key), Child Lock(Dual Key), Smart Care (Dual Key), Spin Only (Long Key)

  • Dimensions (H x L x P)

    686X1117X744 mm

  • Poids net

    59 kg

  • Dimensions brutes (L x H x P)

    750X1182X788 mm

  • Poids brut

    62 kg

  • Tension/fréquence

    120V / 60Hz

Évaluations

Laveuse à chargement vertical de 5,2 pi³ avec couvercle à fermeture en douceur

4.2

Recommandé par 80 % des clients.

Rédiger une évaluation
5 étoiles 67%
4 étoiles 12%
3 étoiles 5%
2 étoiles 4%
1 étoiles 12%
Caractéristiques 3.5
Performances 4.0
Conception 4.0
Valeur 4.0
Résumé de l’évaluation avec IA
  • Cet lave-linge à chargement par le haut offre une grande capacité et des fonctionnalités pratiques comme un cycle d'auto-nettoyage et un distributeur de détergent
  • Les clients louent son fonctionnement silencieux, son nettoyage efficace et sa capacité à traiter les articles volumineux
  • Cependant, certains signalent des problèmes de charges déséquilibrées, de longs cycles de lavage et l'incapacité de régler la sonnerie de fin de cycle
  • Des défaillances mécaniques et un mauvais service à la clientèle ont également été notés par quelques clients
  • Dans l'ensemble, l'appareil semble être de haute qualité lorsqu'il fonctionne correctement, mais il y a des problèmes de fiabilité qui peuvent le rendre inadapté pour certains utilisateurs
Généré par l'IA à partir des avis de consommateurs, qui peuvent inclure des avis récompensés.

Filtres

Le tri de pertinence place les meilleures évaluations en haut. Nous examinons des critères comme les votes sur l’utilité, les plus récentes évaluations, les photos et d’autres caractéristiques que les lecteurs recherchent dans les évaluations.

Trier

Filtres

451 Évaluations

Rich
1 (9,999)

2022-10-26

Pasadena, CA

1 (9,999)
longtime samsung customer with phones, tv's etc. i decided to try their washer/dryer. stay away from this washer! the washer is under repaired for the second time. brand new, came defective no hot water coming out of the washer. the technician replaced the computer board and the control console. how is that possible? 2 repairs in a few weeks. we had a kenmore washer/dryer for over 30years no issues until it finally gave out. samsung customer service was no help, all they did was read from the script. bought a brand new defective washer in repair twice already. stay away. samsung - stick with phones and tv's , washers are not your thing.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-11-02

Samsung Care

Thank you for informing us, Rich. Kindly utilize the link below to help you with your washer. I have shared the user manual for your model to properly install the water hose to get a hot water supply. Turn to pages 20-22 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145104457, to help our team pull up your information. Thank you for being a valued Samsung customer. Have a great day. ^Chrystel

Liz O
1 (9,999)

2025-01-01

1 (9,999)
I've had this washer now for 1 month and it's awful. It takes so much more water than my front loader to get the clothes all wet and all it does is push the clothes back and forth and doesn't seem to really do a decent job of washing. Clothes come out with the same stains as when they went in the washer. I called customer support today because I noticed that when I was washing with hot water the water was just warm and warm water was cold. I waited for the washer to fill and paused it to check the temp and I thought something was wrong with it. Was told that is how it is because of energy efficiency. What kind of crap is that?
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-09-25

SEA Care

We want to ensure your washing machine functions at its best, Liz O. Let us help you out. To address the issues with your washer. Click the links and the hyperlinks and watch the embedded video for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ The washing machine fills with the wrong temperature water: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150833668, to help our team locate your information when you message us. Have a great day. -John

Kruger
1 (9,999)

2025-05-18

Long island NY

1 (9,999)
Less than 4 years of owning, we've had issues of dirty residue accumulating inside having to perform self clean sometimes 1 or 2 times a month and a constant issue of unbalancing. The machine slams itself over and over signaling an unbalanced load, pauses then has to repeat itself making loads take hours upon hours if it actually completes a load. We're currently looking into servicing the unit but I am suspecting after doing much research on the unit that it will be all for naught since reports I have read is that repairs do not last and are highly expensive. We're looking into replacement washers as well that are NOT Samsung.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-05-19

Samsung Care

Hi Kruger, Consistently having to step in during cycles and manage load balancing can understandably take away from the convenience a machine like this is meant to provide. Let us assist you. I have shared a Samsung link below that can help with your experience. The link has six checkpoints, with each checkpoint providing steps to guide you. You may skip checkpoint three as it is for front-load washers. Each checkpoint may provide a hyperlink for additional help. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Another link shared below is to help with the upkeep/cleanliness of your washing machine. As indicated therein, it is recommended to run a self-cleaning once a month. It would be best to go through the link and each scenario. The link has embedded videos that you can watch, as well as hyperlinks to visit for additional information. How to clean your Samsung washer: https://www.samsung.com/us/support/answer/ANS10003197/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149224865 to help our team pull up your information. Leo

Classical Carol
5 (9,999)

2024-01-21

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] I love, love, love this Samsung washer! Stylish in white, quite affordable, easy to use with a great variety of settings. Especially appreciate the large tub with impeller that easily handles our large comforters with ease! And the coolest thing? A little happy tune ("Die Forelle" by Schubert, a real classical song) that plays once the wash cycle completes. It livens up my mood, making wash day happier, and more pleasant than standard harsh buzzers. Even our Airedale Terrier enjoys its melody! I've read where tune can be turned off, but why would you? I also own matching dryer with same perks and cute little tune. Kudos, Samsung.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
Lanie
5 (9,999)

2023-05-24

5 (9,999)
I bought this and the matching dryer a couple weeks ago, and I wish I'd gone with Samsung the first time. I've bought major appliances before, and I really needed an at-home setup. The first set I bought was a disaster, and not Samsung BTW, so I had to scrap it. We bought and picked this set up and installed it, and not only do the units get my clothes clean and dry, both the washer and dryer do a little tune to let you know your cycle is complete, not necessary for me but so danged CUTE!!! I am very very pleased with this purchase, even registering the products was a breeze. Have had other Samsung products, so I don't know why I didn't in the first place.
Utile?
Publié à l’origine le Samsung US
Katherine
1 (9,999)

2026-05-25

1 (9,999)
Samsung needs to issue a recall for these washers. The number of videos and complaints online is proof that this model does not work properly. The washer does not finish cycles, stops randomly for more than 10 minutes, and sometimes the water does not drain correctly. No matter how carefully you balance or sort the clothes, there is always some kind of issue with the washer. Model: WA45T3200AW/A4 Serial: 0HPM5DDY727847W Trying to get support is also extremely frustrating. The website constantly blocks you from requesting help by repeatedly asking you to sign in after clicking Live Chat, Support appliance type, and other buttons, only to be told to sign in again.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2026-05-27

Samsung

Hello Katherine, We can see why consistent performance and dependable operation are important factors in building confidence over time. Washers are designed with built‑in safeguards that may pause or stop cycles when conditions such as drainage flow, load balance, or power stability fall outside expected ranges, helping support consistent operation and protect both the appliance and the load. This guide provides troubleshooting steps for drainage-related performance. https://www.samsung.com/us/support/troubleshoot/TSG10007110/ This guide provides troubleshooting steps for cycle interruptions. https://www.samsung.com/us/support/troubleshoot/TSG10007300/ If these steps do not improve the behavior, we can review this model more closely and help determine the next steps based on your unit’s details. Please keep this reference number for your records: 1152546242. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your trust in Samsung means a great deal to us. Nicole Samsung Care

Unsatisfactory
1 (9,999)

2022-10-27

1 (9,999)
we bought this washer in may and i wish we never purchased it. it has ruined so many pieces of clothing by stretching out the collars and shirts turning. we now have to take our clothes we don’t want ruined to the dry cleaner. samsung has sent 5 technicians out and while we agree there isnt a piece of the machine that is broken, it is still causing damage to our clothes. we are so dissatisfied and asked for an exchange but they said we have to buy a new one!! i am never buying from them again. brand new shirts and dresses have been destroyed. customer service has been a nightmare and we wait on hold for over an hour.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-11-02

Samsung Care

Good Day, We appreciate you bringing this to our attention. We wish to help you in the best way possible with your washer. It’s important to consider the weight of each load you’re washing to get the best results when doing your laundry. You can learn more from this link below: https://www.samsung.com/us/support/answer/ANS00080262/ To help you from getting your clothes damaged, I recommend utilizing this link: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ If you have further questions or inquiries, please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145103980, to help our team pull up your information. Have a great day. ^Chrystel

Dissatisfied
1 (9,999)

2022-02-05

Sarasota, FL

1 (9,999)
i have had the washer and dryer for less than five months and i already have to have a service call. vibration reduction technology appears to be absent on my washer. the rinse and spin cycle keeps repeating so i have to turn off the washer than select "spin only" or the washer will run for hours. . my water bill has gone up $15 in one month because of this. and, now my pause button doesn't work on any cycle so i can't even stop the cycle to reposition the clothes to see if it will spin properly. a big piece of junk for an expensive price. and why doesn't the dryer have an internal light when you open the door?
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-26

Samsung Care

Hi there, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washing machine taking too long to wash clothes. Usually, this is due to load size and cycle type are the best places to start solving any of these problems. Don't worry we will surely notate your feedback about this matter. I highly recommend checking on these basic troubleshooting steps: Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Cycles and settings: https://www.samsung.com/us/support/answer/ANS00061937/ Recommended load size: https://www.samsung.com/us/support/answer/ANS00080262/ Please refer to this link for other basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ To know more about the operational guide, please see pages 31 to 38. https://downloadcenter.samsung.com/content/UM/202101/20210125152754531/WA3200T_DC68-03850D-02_EN_CFR_MES_R.pdf Please use this link for regular maintenance of your washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/warranty/?model=N0021454 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144442617 Thank you for choosing Samsung. Have a great day. -Trisha-

Wizard1690
1 (9,999)

2024-11-26

1 (9,999)
Less than 3 years old, the washer constantly shakes violently and then stops the wash cycle with an error of "Unbalanced". Even if you wash just 4 t-shirts it will give the same error. My floor is completely level and I've tried every resolution Samsung has suggested. After some research, I discovered that many other people have the same problem with this washing machine and the issue is caused by faulty suspension rods. After hundreds of complaints I'm not sure why Samsung wouldn't consider this a recall and fix the recurring issue. Getting this serviced would be at least the cost of a new machine. I own several Samsung appliances but this one is definitely a lemon.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2024-11-27

Samsung Care

Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your washer. Here is a link for troubleshooting steps for your washer that is showing error codes, kindly choose the one that matches and click the embedded words. Samsung washing machine information and error codes. https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147759948) to help our team pull up your information when you message us. Thank you. -Ricardo

pixxiestix
5 (9,999)

2020-10-13

Griffin

5 (9,999)
[This review was collected as part of a promotion.] I can not tell you how much I love my new Samsung Washer. It is by far and away the best washer I have ever owned. Let's start with the size. It is a perfect to fit in my small laundry area in my home, yet the capacity is great for even my larger loads because there is no annoying agitator in the center of the washer. The cleaning power is superb. Even my older dingy clothes that I will never toss (we all have that one favorite shirt and pair of jeans) even looked like they were almost brand new again. This washer is also the quietest one I have ever owned. You barely hear it as it is washing and spinning.
Utile?
MAGGIE
1 (9,999)

2026-07-05

Florida

1 (9,999)
This washing machine is one of the worst I have ever encountered. You can barely fit two towels or a few light T-shirts inside. As soon as it starts spinning, it makes incredibly loud noises—so loud you’d think it’s about to explode. You might as well sit back and relax because you’ll be glued to it, worried it’s going to blow apart at any moment. It’s so bad that I feel like I’m risking my safety just by using it. Instead of making laundry easier, this model only causes stress and frustration. Interestingly, my friend has the same washer, and he’s had to buy a new one because the bad experience . Honestly, I’d give this product a zero rating.😡 I Will not recommend for anyone.
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Publié à l’origine le Samsung US
Mad Gma
1 (9,999)

2025-04-19

UT

1 (9,999)
[This review was collected as part of a promotion.] Problem from the start. Doesn't rince on normal cycle. Also don't put out any code for a problem but it had more than one issue. Always went to rince and spin when powered on, never did high spin cycle. Repair guy put in a new board which fixed other issues but still don't rince on normal cycle unless you use the extra rince and then does two complete rince cycles that takes forever and waste water. I'm not impressed. Took a week just to get an appointment for repair and no response yet when I told him still not working. I didn't pay that much to babysit a new one, could have done that with my old one 🤬
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-04-21

Samsung Care

Greetings, We know how frustrating it can be to have a washer not working the way it should be. Let us help. Here is a link for troubleshooting steps for your washer that doesn't rinse well; kindly click the embedded words. Clothes are not clean after washing in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148841400) to help our team pull up your information when you message us. Thank you. -Ricardo

AMartz
5 (9,999)

2024-09-09

Virginia

5 (9,999)
[This review was collected as part of a promotion.] I bought this 2 months ago and very happy with my purchase. I was going from a very old 2000 basic washer and appreciate all the option on this washer. My clothes get washed thoroughly even in big loads. I don’t have any problems with wrinkles. I even have washed large bedding in it and it does a fantastic job! One thing I wish I had as an option was to get water from the washer. I’m used to a washing machine filling with the lid up… and of course this one the lid closes and locks and then the water starts. So if you want to dilute the bleach or anything you can’t from the washer. But besides that one technicality, the washing machine is amazing and does everything it claims to do!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
disgusted customer
1 (9,999)

2022-11-16

Santa Maria, Ca

1 (9,999)
Worst machine I have ever owned. It does not get the clothes clean, doesnt cover the clothes with water during the wash cycle and they clothes never move! It agitates but nothing moves! my clothes continually come out smelling like dirty wash water, even after doing them a second time on rinse and spin only, and when I do this after it fills up you can see the suds, dirt, cloudy water! There are other issues I dont even want to mention it just keeps getting worse. It was the worst decision I ever made to purchase this washer. I am stuck with it because I cannot afford to buy another machine
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-11-21

Samsung Care

Greetings, We want you to enjoy your washer at home. We're here to help you make your laundry experience better! Get cleaner clothes with your washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ https://www.samsung.com/us/support/answer/ANS00084866/ To make adjustments to the water level, please refer to the link below: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Below are steps you can take to eliminate odors from your laundry and prevent them from coming back: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ To get the best results when doing your laundry, it's important to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145169088, to help our team pull up your information. Have a great day. ^Chrystel

Avoid
1 (9,999)

2023-08-20

1 (9,999)
We bought this as a replacement, by far the worst appliance decision we have ever made. I would give it less than 1 star if I could. Often gets out of balance despite checking to ensure level and everything else imaginable (full load, half load). The default feature when it is out of balance is to throw a code then restart the cycle to dump an additional amount of water. Always occurs when it enters the spin cycle, hence it is starting over. This continues over and over wasting a lot of water. I would never recommend buying this washer, you cannot set it and forget it, might as well wash clothes by hand with the amount of attention we have to give this was washing machine. Avoid at all costs.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-08-22

Samsung Care

Greetings, We want to let you know that we hear your concern and see your point about the washer. All we want is to get you assisted. To help you with the unbalance and for the wash cycle that never ends, I have shared a helpful link below. Please click all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ As a supplement to the link above, here's another link for a possible reason for being unbalanced. https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146184505, which will help our team pull up your information. ^Rainly

crmarvin
2 (9,999)

2025-01-05

2 (9,999)
I bought this less than 4 years ago, and it has started making an awful grinding noise whenever the drum spins. Sounds like there is failing bearing. It is so loud, that even with it behind a door, and on the other side of the house, it is deafening. Samsungs official support pages all assume any unpleasant sounds are because you installed it wrong, and as such there is no guidance on how to figure out which bearing is bad or how to replace it. Washer worked fine until recently, but this is less than a year after the 3 year extended service contract expired. Talk about planned obsolescence.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-01-06

SEA Care

A washer is one of the household's most relied appliances, crmarvin. Let's ensure your unit is in tip-top condition. The link below will help you address the noise from the washer. You can learn more by checking the hyperlinks and watching the embedded video. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148087126) to help our team pull up your information when you message us. Have a great day. -Ernest-

Sjean34
2 (9,999)

2020-10-29

Dallas, TX

2 (9,999)
our previous samsung front load washer broke down after 9 years and we got this one. i am very disappointed that the pet hair that was eradicated with our last samsung front load washer, now appears to be caked on the clothes after a wash is completed on this new top load washer. to add insult to injury, i now have to dilute the fabric softener when pouring it in the bin and the previous samsung front loader did that for us. not as easy to poor the detergent and softener in as the front load washer either. just in a weird spot. front loaders had everything accessible in the front where this is under a lid and components.. someone with an unsteady hand could definitely spill it all over.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2020-10-30

Samsung Care

We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat

PointView
3 (9,999)

2022-07-28

Livingston, Tx

3 (9,999)
[This review was collected as part of a promotion.] I bought this washer November of last year. This model is a 4.5 cu. ft. and it’s big enough to fit two loads. I’m 5’3”and I do tippie toe to get to the bottom of the washer. I don’t see use of its agitator to wash clothing but works to detangle clothing when washer has a full load. The best about this washer that I love is the faucet for pre-stained clothing and bleach dispenser. The bleach dispenser really well on white clothing that leaves clothing really white. I gave this washer a 3 Star because I don’t find use of features like the detergent dispenser and softener dispenser as well.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-08-09

Samsung Care

Hi PointView, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand that you couldn't maximize your experience with the features of this washer. To learn more about the product, you may click the link for the owner's manual and see page 38. https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144779851 Thank you for choosing Samsung. Have a great day. -Trisha-

Dale
1 (9,999)

2022-11-26

1 (9,999)
we originally purchased this washer in may 2021. within a couple months it started making a cranking, plastic gear grinding type sound. in sep 2021 the first repair was done to replace the clutch motor. by nov 2021 the same noise was back. the clutch motor had failed again. we were offered a replacement unit. we took delivery of that in dec 2021. by mar 2022, the same noise on the new unit was present. in jun 2022, the clutch motor was replaced. by oct 2022, the noise was back yet again. needed a new clutch motor. it is evident through a documented and repeated history, that the clutch motor itself is faulty or these units are designed in such a way that they make the clutch motor fail prematurely.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-12-01

Customer Care

Hi, Dale thanks for letting us know about your Washer, and we understand that it is essential to have a working home appliance at home. It appears that you have gone a lot and replaced the product, and you are still experiencing the same as before. Let me share this link with you, hoping it will fix the problem. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/. In case this won't help, we have the following channels where you can contact us. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1145205751) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

Carrie
3 (9,999)

2022-03-10

The Villages, FL

3 (9,999)
the machine i have, on the normal setting, does not fill with water on the rinse portion of the cycle. service has been efficient and boards have been changed. but the problem exists rendering the normal setting useless. tech support has not identified any error codes. therefore i believe this machine has a design flaw. i was told "just don't use that setting". however that setting is appropriate for most loads of wash. and i paid for a machine with 6 wash settings not 5. this is an excellent machine i am pleased in every way accept for not being able to use the preferred setting. if i could use normal the rating would be 5 star! at this point i would not recommend a samsung washer to anyone!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-04-18

Samsung Care

Hello Carrie, Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung washer does not fill with water on the rinse cycle portion of the cycle. We apologize for the inconvenience this has caused you, especially since you're unable to use one of the washer settings. It's not the experience we want you to have with one of our products, and we're here to help. Attached are the links to the troubleshooting guide you can try when your Samsung washer has water fill issues. https://www.samsung.com/us/support/troubleshooting/TSG01203005/ I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144413834 -Angelica

Brownspride14
5 (9,999)

2020-10-09

Norwich

5 (9,999)
[This review was collected as part of a promotion.] I’ve had many washers over the years and I have to say that this Samsung washer, I am really impressed with. I love that it doesn’t have an agitator in the middle which make the capacity so much more than other washers. I can do huge loads of laundry in one single pop! The clothes come out smelling fantastic and feel that they’re nice and clean. I like that you can add fabric softener and bleach in separate sections that drip over your clothes slowly. It isn’t too loud either and it plays a nice little tune when the cycle is over. I would highly recommend this washer!
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Rico
5 (9,999)

2021-08-31

Texarkana, TX

5 (9,999)
i bought this washing on 8/27/21 and i must say i love it; it is easy to use and love that it is quiet and love the sound it makes when finished. i love all the features. so far - i don't any issues since i have only had for 5 days so far. my only issue right now was trying to register the product - but i just called them and they register the product for me. no pictures or videos at this time - i am in love with this washing machine. my whirlpool lasted me 23 years and i hope this samsung can and will last me about this same time. being a single retired army vet - i cannot be buying washing machine every 6 years. so i am praying that it will last at least 20 years!!!. thanks for allowing me to post my review.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-09-01

Samsung Care

Always a pleasure to hear from our customers. I hope you are able to enjoy your washer for a long time. ^Pat

ckjnbrown
5 (9,999)

2020-09-02

Norwich

5 (9,999)
[This review was collected as part of a promotion.] We’ve always had top washers with agitators in the middle so this was quite a change! A change for the better! This washer is amazing! It holds so many clothes in one load! I was even able to wash my giant king sized comforter with no problem at all. It came out so clean and smelling fresh. No more running it through 2-3 times after taking it out to rearrange. It has many options and water levels to choose from. I love the spot to pour in the fabric softener and liquid bleach if needed to that it is distributed evenly. I would highly recommend this washer!
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FrankA
3 (9,999)

2025-05-20

3 (9,999)
Great Performance, VRT Plus is a Great Feature, had other brands and they shook all over the floor. Put this one in a ‘washing machine pan’ , and really no problems. I’m ready to purchase a new Samsung, will be my third. They last 5-7 Years that’s it. This one heavy rust around the soap tray. Hope Samsung remedy this issue, maybe with Polymers or SS above the Tray. Getting a new Samsung Dryer too. There the same Good performance, (Very Dusty), but does the job. Changed a pump on the washer, easy fix, part was available. If it wasn’t for the rust I would keep it.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-05-21

Samsung Care

Hi Frank A, It's clear you've had a strong experience with Samsung appliances, especially appreciating the performance and stability of the VRT Plus feature. It's great to hear your washer has held up well over time and that even a repair, like the pump replacement, was straightforward. Your suggestion for more durable materials is valuable—feedback like yours helps shape future improvements. With your clear understanding of what works, your next Samsung appliance is sure to build on that positive experience. Leo

Jessica
1 (9,999)

2023-10-04

Texas

1 (9,999)
This is by far the worst appliance I have ever purchased. Have owned this machine for about a year or two and it has almost immediately stopped working as soon as the warranty was up. It constantly unbalanced for even the most normal laundry loads. Opening the lid once it unlocks, and moving items around to rebalance does not fix the issue. Each time you attempt to fix, it goes back to the rinse cycle using more water, which is expensive where I live and we have quotas in what can be used each month, only to be unbalanced again. In the end, you have to pull sopping wet items from the machine and allow them to air dry, or take hours to dry in a dryer because they are so wet. The issues make doing laundry a multi day process.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-10-05

SEA Care

We understand how this experience has impacted you, Jessica. We are here to help you get your washer back on track. To receive helpful tips to rectify your washer's concern, please click the links and hyperlinks and watch the instructional video. To run a calibration to ensure accurate weight detection, kindly turn to page 27 of the washer's user manual: https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf Install a Samsung washing machine in your home (See level the washing machine): https://www.samsung.com/us/support/answer/ANS00051342/ The best laundry load size for your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146370053) to help our team gather your information. Have a great day. -John

AllWashedUp
1 (9,999)

2021-01-20

Mesa, AZ

1 (9,999)
samsung's smart washer automatic temperature control (atc) doesn't know the definition of hot water. there's no way to override atc, either. "..in those regulation cycles, hot temperature is similar to acceptable adult bath-water temperature." -user manual no adult would take a bath in that water. if i want warm water, i would select warm water. the only way to get enough hot water into the tub is to turn off the cold water supply. if this information was disclosed at the time of purchase, i would not have bought this washer. $600 is down the drain.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-01-21

Samsung Care

Thank you for bringing this to our attention about the hot water issue. We value your feedback in order to create better experiences for our customers. In order to resolve this concern, please feel free to reach out to us using one of the following methods. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 114287091

Joey
5 (9,999)

2024-01-25

5 (9,999)
[This review was collected as part of a promotion.] Samsung didn't disappoint During a time when "One thing after another" was happening I was limited financially and didn't have many options. I purchased this washer and I'm glad I did. I needed a washer that wasn't going to break the bank, yet still be a reliable washer, modern technology, that I can continuously use and count on for years. This Washer is easy to operate, there has been no confusion on what does what. No complicated menu's. Load can start as quickly as 2 - 3 buttons pressed. Washer is quieter than the average washer, more so than any washer I've used. *Easy to use & understand *Noise level is significantly low *Every load comes out clean *Transparent lid to watch it in action Best washer for my money hands down.
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Publié à l’origine le Samsung US
Dipti14
5 (9,999)

2020-10-05

5 (9,999)
[This review was collected as part of a promotion.] Samsung top load washer is super spacious for those heavy loads. A bed set including sheet, pillow covers and the blanket easily fits in reducing number of cycles. There are plenty of options to choose from for short cycles, for delicates, and for heavy loads etc. the dial is super intuitive. Self clean feature is excellent keeping the machine away from the build up etc. I loved the feature where you could choose the level of water and the temperature of the cycle. Overall, Samsung is a durable product line loaded with features and elegant looking.
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Roddy
1 (9,999)

2022-07-23

1 (9,999)
this by far is not a energy efficient washer. the time it takes to complete a load is ridiculous if the load becomes un balanced. i've spent several weekends wasting time washing clothes due to that. that's not the main kicker, it'll actually start itself over to go back thru the whole cycle again. i didn't buy a washer to end up taking my clothes to the laundromat i brought it to wash my clothes in the convince of my home. i also didn't buy to see an increase i my utility bill. it's a piece of garbage. not worth the price they're asking.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-07-26

Samsung Care

Hi Roddy, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand how important washers are, especially if we do some laundry during our busy schedules. We apologize for the inconvenience of the washer completing the cycle. Usually, you can resolve the unbalance by using the recommended load size guide. Don't worry will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/ How to properly reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144734277 Thank you for choosing Samsung. Have a great day. -Trisha-

laundrymom
1 (9,999)

2024-10-06

1 (9,999)
I’ve had this washer for less than 4 years and the suspension rods are completely shot — I have to redistribute the load several times, restart the spin cycle several times, and practically offer a sacrifice to the gods to get the load to finish. I would love to repair with new suspension rods, but genuine manufacturer’s rods would cost MORE THAN THE WHOLE MACHINE. I’m so tired of planned obsolescence. Don’t buy this machine. I’m off to search for a washer that will last more than 5 years….replacement parts should make $$ sense to get!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-10-07

SEA Care

Hello there, Thank you for choosing Samsung for your washer needs. We're saddened that you decided to look for a different washer because you do not want the suspension rod to be repaired again. We would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

MeMeMe
2 (9,999)

2025-06-30

2 (9,999)
I have this washer 5 days and when it starts to wash it just continues to make a grinding noise. Such loud grinding noise. And it continues. I asked home depot where i bought it. And two of the ladies that work there said this was so for them to. They had this washer. Loud noise and they just said they close the door so they do not hear the noise. I feel it should not make this sound at all. So far keeping an eye on this washer. Please let me know if it is suppose to make the awful noise. Of my past 2 washer I own, Never made a sound.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-07-01

SEA Care

Hi there, Our goal is to ensure that your washer is functioning at its best. Let us help you. To rectify your washer's noise concerns, click the link and the hyperlinks and watch the embedded video for tips. Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing): https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149802840 to help our team locate your information when you message us. Have a great day. -John

WishyWashy
4 (9,999)

2021-08-31

El Cajon, CA

4 (9,999)
seems to be a very good machine. i’m sure it will not last like the 30 year old washer it replaced. i like that it determines the amount of water to use and that it doesn't have an agitator taking up room inside. the installers left much to be desired. they did not use the drain hose guide, nor did they suggest removing the drain pan underneath so the washer could have more room behind the machine. the hoses are coiled up behind the machine, which i don't think is correct, and they simply zip-tied the drain hose to the water hose. they also messed up one of the doors of the closet the machine is installed in and now the doors will not close. they seemed more interested in getting done instead of spending time to make sure my washer was installed properly.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-09-01

Samsung Care

Happy to hear you like that washing machine. If you need assistance with the door. You can try contacting us. ^Pat

Sillyleo
4 (9,999)

2021-03-19

4 (9,999)
it was very difficult to find a washer that allowed water level selection. this one does. however, it is not at all good at handling blankets or towels, even when settings are adjusted as recommended in the manual. the machine gets unbalanced easily and uses extra water plus extends the cycle. sort of defeats the purpose of having such great capacity! i also didnt think that any machine would come without a way to turn off the end of wash chime but this one does not allow you to turn it off...and it is a full song, not just a brief chime. makes running the washer at night almost impossible since thr likelihood that it will wake someone up is high. there is also no volume control. but for the price and the ability to choose water level, i will keep it as 4 stars.
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Publié à l’origine le Samsung US
tddrakur
1 (9,999)

2025-08-02

Bryan, TX

1 (9,999)
I have had this washer for about five years. It is the biggest piece of junk that I have ever dealt with. It constantly has the load out of balance so it errors out. I tried to wash three small blanket tonight and never got them balanced enough to spin. I think there is a defect in the design that causes it to stay out of balance. I may get one load out of four that actually goes through the entire wash cycle without my rearranging the load. I recommend anyone wanting to buy a new washer to run from this model. I have also gotten no real help with service. They just read off a script and try to send a team out to work on it. The next person who comes out to look at this washer will be the one to haul it to the junk and bid it goodbye. I absolutely hate this machine!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-08-04

Samsung Care

Greetings, It’s clear you’ve put in a lot of time and effort trying to get this washer to work properly. While we understand that may not make up for the ongoing frustration, we’d still like to offer a more direct way to get support. If you’d like, you can schedule a technician to take a fresh look at the machine using the link below: Repair Services: https://www.samsung.com/us/support/service/ If you'd prefer to set up the appointment through us, we’re also available to help through the options listed below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150240281 to help our team pull up your information. Leo

THolgersen
5 (9,999)

2020-10-14

5 (9,999)
[This review was collected as part of a promotion.] I am very happy with this washing machine. The drum holds a lot of clothes. I now only do two loads of laundry a week for myself, instead of three. Heck, my queen size comforter fits in it. It also works rather quickly, so I'm not spending all day washing clothes. I'm a little disappointed in not being able to soak items like I used to in my old machine. It's not a major issue compared to how much better my clothes come out in the regular wash cycle. The little tune it plays when the cycle is done is kinda cute too.
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Anonymous
5 (9,999)

2020-09-03

Fairfax

5 (9,999)
[This review was collected as part of a promotion.] The top load Samsung washer is a super powerful machine with options such as normal, heavy duty, bedding, deep wash, quick wash and self wash. It is deep enough and has a great capacity reducing the number of cycles each week. For a family of four, I used to run four cycles each week and with Samsung I am done in two cycles. I also love water options of high, medium and low if you are trying to conserve resources. The temperature options are great too, I love the eco option for gentle temperature. The machine is great for delicates too with shorter cycle time. I love quick wash option too for smaller loads. The interface is super intuitive as I didn’t have to read the manual and figure it out. The self clean feature is great. I recommend using this option at least once a month.
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daveber
5 (9,999)

2020-10-05

5 (9,999)
[This review was collected as part of a promotion.] I like the big tub of the washer with no middle agitator. It allows me to put a lot of clothes in at once. I also like the automatic water level feature so that the washer uses just the amount of water needed for each load. I also, like the clear lid so that I can see inside the washer while it’s working. Another feature I like a lot is the timer shows exactly how much time is left in a load. This washer takes a little more time to complete a load than my old one, though everything always comes out clean.
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Not happy
1 (9,999)

2024-05-29

GA

1 (9,999)
After exactly 3 years I can't use the washer. It will not complete the spin cycle. Shakes so bad and the drum has dropped significantly. I had the suspension rods replaced, but did not fix the problem. I am a grandmother raising 2 grandsons, 1 with special needs. I can not put more money into it and I can not get a new washer. This has kept me up at night and brings me to tears. A washer should last more than 3 years! I bought a new set just for the reason it would last longer. But here I am, no washer!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-05-30

Samsung Care

Hi there, We can feel the frustration you have with this washer. We are here to help you in any way we can. We recommend checking the resources below for steps to take when the washer is shaking. Please watch the video and kindly click on the embedded words for more details. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147189469), and it will help our team pull up your information. ^Rodel

lisa4902
3 (9,999)

2020-12-21

Peoria, AZ

3 (9,999)
i like that this is so much quieter than my last washer, but it just doesn't spin the clothes dry enough. there is no way to add an extra spin cycle either. now i have to dry my clothes twice as long in the dryer. i'm seriously considering returning it if it's possible. the soap dispenser is in an inconvenient spot too. not a big deal really, but when using a heavy jug to pour it in, it's a bit difficult. i, personally, don't like using the little cups that the detergent comes with, it's so messy.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2020-12-22

Samsung Care

I was able to find some useful tips on your concern. Please take a look at the link below, and thanks for leaving us your feedback. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001910/

Big jon Studd
5 (9,999)

2020-10-25

Blanchard, Oklahoma

5 (9,999)
this is my first new washer ever and i'll tell you what i love it. the vibration control works like a dream, it's really quiet compared to my 15 year old maytag. sure it takes a little longer but that means to me is that it is more thorough on the washing i literally have one day when i do all my laundry for three people, it gets the job done while saving energy and water. simply put. i love it. i don't get why people get mad about it being a little longer sounds like they don't have time like i do.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Tarnell
5 (9,999)

2026-03-10

5 (9,999)
[This review was collected as part of a promotion.] Our previous washing machine as a front load. We didn't like that design, especially since our laundry room is very narrow. When this washer was ordered, I thought I was getting an agitator-style washer but it turned out to be an impeller model. After using it for the past 6 months, I'm very happy with it. Loads do take longer to wash but clothes come out just as clean and most likely with less long-term damage. My only complaint is that the tone played at end of cycle cannot be disabled or changed.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
POB1P
5 (9,999)

2020-09-10

Winter Springs, FL

5 (9,999)
[This review was collected as part of a promotion.] we usually do at least 2 loads of laundry a day so when replacing our old washer, we needed one that was up to the task. samsung has done a great job offering a lot of space in a more compact design. this washing machine fits our laundry room much better while providing more cubic space for clothes. the nearly silent noise level is amazing. it also offers several great washing settings and an easy to use control system that makes getting our clothes cleaned properly every time. my only semi-complaint would be that i was under the impression that the washer could be set up with the samsung smartthings, but it actually can only access the diagnostic tool found on the samsung washer app. however, it doesn't take away from how much more convenient this washing machine makes my family's life.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Lils
5 (9,999)

2021-06-28

San Antonio Tx

5 (9,999)
[This review was collected as part of a promotion.] We had to replace our washer and after many searches and many reviews we read about every single machine, we decided on this Samsung! It has been one of the best big purchases we’ve made. It has many different settings for load type and even has a cute notification music to let you know when it’s done. I will tell you that I am 5 ‘1 and the machine holds a ton and is deep and I do have to stand on my tippy toes to get the last of the clothes. Overall best purchase ! I recommend highly.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Lester
1 (9,999)

2026-01-29

1 (9,999)
This washer is only 14 months old I did not purchase the extended warranty and Samsung wouldn’t fixed the problem which had two problems first problem would not ring out the water. The other problem was very unbalanced when it’s been I would not purchase another Samsung. Everybody need to know about it very satisfied very. this is a fairly new washing machine. It shouldn’t happen want me to pay $120 for labor $130 per travel. The watch itself only cost $450 in water on the last 30 days
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Publié à l’origine le Samsung US
Réponse de Samsung :
2026-01-30

SEA Care

We aim to ensure your washing machine functions at its best, Lester. Let's help you. To rectify the issues in your washer, please click the links and the hyperlinks for tips. Samsung washing machine will not drain: https://www.samsung.com/us/support/troubleshoot/TSG10007110/ Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151968781 so our team can pull up your information when you message us. Have a great day. -John

Cowboy Poet
5 (9,999)

2026-05-21

5 (9,999)
[This review was collected as part of a promotion.] I have been very happy with this machine. It is quiet and efficient. Certainly gets the clothes clean without issues even with extra large loads. Seems like the auto fill section normally gets it right! The biggest complaint that I have is that the alarm is the same as my Samsung dryer; when both machines are running it would be nice to differentiate between them. Maybe give a variable volume level on them would also work, a bit quieter than I prefer. But, that is nit picking.
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Publié à l’origine le Samsung US
Cleaninglady
2 (9,999)

2023-07-27

Franklin, TN

2 (9,999)
Bought washer based on review ratings. My washer does not manage the temperature resulting in all wash loads being in cold water. If I set it for hot only the water is warm. Technician from store where machine was purchased it checked hoses which were not blocked. Owner’s manual suggested that as a possible problem. The store from which washer was purchased replaced washer. It works no better. I pause washer to check temp. Still cold. Oddly enough, while we’re used to hot water being on left this washer’s connections have the cold on the left and hot on the right per instructions on the washer. The technician confirmed connections are correct. Second issue: there was an option for an agitator. I chose without. When washing bedding, part of the bedding remains above the water level even if set on High water level.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-08-01

Samsung Care

Greetings, We know how important the hot water on our washer is. We are happy to help. We would love to speak to you directly and get more information, so we can better assist you in the best possible way. Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician for your washer. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146090090, which will help our team pull up your information. ^Rainly

Anonymous
5 (9,999)

2020-10-09

Lenoir City

5 (9,999)
[This review was collected as part of a promotion.] This model runs great so far, the clothes and blankets come out clean and fresh and all features seem to work great. My biggest test was a very thick sherpa king sized blanket. I folded as stated in the instruction manual and was skeptical but the cycle completed without a problem (balance or weight issue, not cleansing the blanket entirely due to bring too big/heavy/thick) and the blanket was clean and smelled fresh. This washer took care of it! We were so relieved and pleased. I wish we could change the setting manually from rinse to spin. If i want to clear some left over dirt in the washer from washing any animals blankets for their outdoor lounge beds I have to let an actual rinse/spin cycle run. Instead of just having it drop some water in the washer tub and then set it to spin/drain. Definitely no big deal!
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MelanieLynn
5 (9,999)

2020-10-05

Rockville

5 (9,999)
[This review was collected as part of a promotion.] My family absolutely loves this washing machine. It is not only really easy to use, but also gets the job done well. As a mom of a newborn baby and toddler it feels like we are doing laundry all the time and this is up to the job. I love how large it is. I can literally wash just about anything in here. As someone who is environmentally friendly, I appreciate features like eco wash and water sensors to ensure that we are not using more water than necessary. I also love how light the top of the washer is. It does not automatically close or slam shut, so I don’t have to worry about my daughter’s little fingers getting caught in it. I’m impressed with how user-friendly this washing machine is, even for those who are not tech-savy. I would recommend this washing machine to anyone looking for something simple, quiet and convenient.
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swiftnick14
5 (9,999)

2020-10-09

LAKE MILLS

5 (9,999)
[This review was collected as part of a promotion.] This washer is nothing short of AMAZING! It's extremely quiet, so late night laundry loads while the kiddos are sleeping is perfect! It has lots of room and the sleek design doesn't make it a eye sore! Overall this is the best washer I have owned and used! The best part is the self cleaning function which gives me comfort knowing my washer will always be clean from load to load not matter how big or small nor how dirty or clean the previous loads were!
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bruce
5 (9,999)

2025-09-15

5 (9,999)
[This review was collected as part of a promotion.] I used this product for about 4 months and I'm very satisfied with the quality of laundry. Using this washer ensures clean, safe, and refreshing washing experience. From using other companies' washers, I always experienced my clothes wearing out so I've been very hesitant washing expensive clothes. I don't experience any such drawbacks when I use Samsung's washer. Given the overall performance and the price, I happily give 5 stars to this product.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Tony
5 (9,999)

2022-08-16

Katy TX

5 (9,999)
[This review was collected as part of a promotion.] I've been a fan of Samsung appliances for pretty long. This is the second set of washer/dryer from Samsung I've purchased and the new one is even better. It has plenty of room to fit queen size comforter with ease. The vibration reduction makes it wash and spin dry noticeably quieter than before. It's also very easy to use and gets every job done nicely. This great basic washer is just perfect for my family of 4. "Samsung" never ever disappoints me.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
HolgersenFamily
5 (9,999)

2020-09-02

Lumberton

5 (9,999)
[This review was collected as part of a promotion.] My family of five goes through a ton of clothes. It seems like the laundry room is never empty. This Samsung washer is definitely making it easier to get more wash done. The drum is so big, it holds much more clothes than our old washer. It's also big enough to wash comforters and other larger items. No more trips to the laundromat to wash bulky stuff. I like all the adjustments you can make to the water level and temperature. It's a great way to conserve water and energy. The wash time is good also. It doesn't seem like it takes very long. Then again, my old washer kept getting stuck on some of the cycles. The detergent and softener drawer is great. Now I know the detergent is getting evenly distributed in the wash. I love the cute tune it plays when it is finished. Everything comes out nice and clean. I am very happy with this washer
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Lilly
1 (9,999)

2022-11-23

Pflugerville Tx

1 (9,999)
Samsung washer model wa45n3050aw/a4. Serial 0fx45 ddmb07769a 15.11.2019 still has major problems as showed in posting in 2016 & 2017 etc. I can only use cycle DElicate,cold-tem,med-water level with a very small load. The other cycles are the same as stated in comments in prior years. The drum goes crazy and can not complete a load just wasting water. I am the only person using the washer so it’s not wornout. It’s got to be replaced PLEASE
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Publié à l’origine le Samsung US
Réponse de Samsung :
2022-11-28

Samsung Care

We're glad to be of service, Lilly. We recommend utilizing the following links below to help you with your washer. To get the best results when you're doing laundry, it's important to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/ I have shared your model's user manual to run a calibration. Turn to page 27 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf Choosing the wrong cycle for your laundry causes bad performance. Learn more here: https://www.samsung.com/us/support/answer/ANS00061937/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145193046, to help our team pull up your information. Have a great day. ^Chrystel

Jennuge40
5 (9,999)

2020-09-05

NY

5 (9,999)
i got this washer a few weeks ago. my superpower is killing washers so it's always a challenge to find the right one. you get to control the water level and temp, if you want. it has the larger tub so bigger loads can be done=less time doing laundry. the machine is quiet during the wash and spin cycles and there really is less vibration. the wash cycles take a reasonable amount of time to complete too. i am very happy with this new machine!!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Lyssa
4 (9,999)

2024-01-30

Mississippi

4 (9,999)
[This review was collected as part of a promotion.] Bought almost six months ago. Overall, it’s a great product. The only reason im not giving a full 5-stars is because of the time it takes for initial startup. I understand, due to the electronic sensors, it takes a little longer to initialize, but I do wish it would start washing as soon as the cycle starts. That being said, I absolutely love this product! It has thorough wash, rinse, and spin cycles. Each wash setting is customizable.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Rose
2 (9,999)

2024-10-28

Plantation, FL

2 (9,999)
I probably should’ve written this a lot sooner, but have been happy with having a new washer in general. However, after some months it’s been challenging to use so here’s my review: this washer is not made for shorter people. For reference, I am 5’1” and have a really hard time reaching the bottom of the washing machine to take out our clothes. I have been washing clothes my whole life and never have had this issue with a top load washer before. This is also one of the smallest size washing machines they have. My mother is 5’2” and also has the same issue with her Samsung model (unsure of size). Just because someone is not as tall, we shouldn’t have to be forced to purchase a more expensive front load washer. It really is a shame. I unfortunately need to use a step stool, which is very inconvenient, and forget about when I have a big pregnant belly.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-10-29

SEA Care

Hello Rose, We would love to discuss your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147635735) to help our team pull up your information when you message us. Have a great day. ^Charles

JWilliams
5 (9,999)

2025-10-29

Georgia

5 (9,999)
[This review was collected as part of a promotion.] This Samsung washer has been a smell of fresh air! My previous Samsung washer went out on me after 10 years of use and I couldn't help but stay true to the brand and get another one. It has similar function designs as my previous one but with more control options. Its very spacious inside and holds and washes my King size bedsheets and comforter just fine. The vibration is at a minimum for my household, where the laundry room is on the main floor. The water levels has been great, I love having the glass top to see inside and make sure my clothes are being washed accurately. The jingle doesn't annoy me as it do some with the end wash cycle lol. The spin cycle is great and leaves clothes with little to no water left on them. The timer display is a great addition with being able to work it into other schedules and chores around the house. Great purchase!
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Publié à l’origine le Samsung US
Rebex
3 (9,999)

2024-08-09

3 (9,999)
Works fine and is a size and quality upgrade from our previous washer. The capacity is good and it gets clothes clean. Some of the cycle options are limited to what temp they allow which is not my favorite. The most frustrating thing is that there is no way to turn off the end cycle notifications. Our laundry is located directly next to the nursery in our house and I would prefer not to wake my sleeping baby with the little jingle.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-08-09

SEA Care

Hi there, We understand your frustration about the washer's end cycle chime. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147426349) to help our team pull up your information when you message us. Thank you. -Kimberly

faceoff
4 (9,999)

2025-09-15

San Jose, CA

4 (9,999)
[This review was collected as part of a promotion.] I’ve used this Samsung top-load washer for four years with zero problems until recently. It still cleans well, handles big loads, and is fairly quiet with intuitive controls. Lately, though, I’ve had to pause and manually rebalance the drum during the rinse/spin cycle or it thumps around. Not a deal-breaker, but it knocks off a star. Overall: reliable and effective, just be aware the spin-balance can get finicky as it ages.
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Publié à l’origine le Samsung US
Jmarie10
1 (9,999)

2025-06-24

New York, NY

1 (9,999)
Unfortunately, the washer I had for 15+ years stopped working two years ago and it was time for a new one. I purchased this one from Home Depot and if I could go back in time, I would not purchase this washer. I’ve only had it for 2 years now and a technician is coming for a third time to repair it. When this machine works, it’s great. However, once a year it conks out - it won’t spin and complete a cycle, leaving me with soaking wet clothes. The water will take 30 minutes to fill up before washing and it often “goes off balance”. All things I never experienced with my prior washer. This machine has been a complete headache and I DO NOT recommend this machine. I’m already looking for a new machine because my warranty ends next year and I’m sure I will continue to have problems even after that with this machine. Not worth the headache. Purchase any other brand!!
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-06-25

SEA Care

We understand how frustrating it can be for your washer to experience constant unbalanced issues, Jmarie10. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149723565) to help our team locate your information when you message us. Have a great day. -John

Debby
4 (9,999)

2023-01-16

Queensbury,NY

4 (9,999)
I love this washer I've had it almost a year and have had no issues with it it's quiet I can finally wash my large blankets and comforters the only thing is occasionally a code will pop up I can't find my book and there's a code that will pop up that says foresee on it and I don't know what it means so if anybody can help me figure out what this means I would appreciate it but otherwise I'm very very happy with this washer
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Publié à l’origine le Samsung US
mystermo31
5 (9,999)

2020-10-09

Fremont

5 (9,999)
[This review was collected as part of a promotion.] Samsung top load washer is very capable machine that exceeds my expectation. We are family of four with two very active boy and girl; thus having frequent laundries. First of all, it does its job wonderfully. It provides several different water temperatures, water levels, and power levels. Basically, it covers all washing needs for my family. Two of my favorite features are the vibration reduction technology, and Quick Wash. Samsung washer is noticeably quieter than my older washer; thanks to vibration reduction. And Quick wash is something that we need in case we need to quickly wash kids clothes. I normally use it for smaller load, and finishes washing about 30 minutes; Fantastic feature. Note on the height of the washer; it is bit high for my wife, and we had to place a small step in front of the washer. Just keep in mind if anyone has plan to purchase.
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salzouby
5 (9,999)

2020-10-09

Charlotte

5 (9,999)
[This review was collected as part of a promotion.] We have a large family of 8 kids and the washer is running at least twice a day. We installed the combo washer and dryer last week to replace our older unit. We like the large load capacity drum. The machine is also quiet which is nice since it’s not bothersome while running. I am going to set up the app so I can monitor and control it remotely. We also like that the control panel is easy to understand and operate. One of the most important features of this washer is the self-clean feature. We suffered in the past with mold and smelly washers, but with self-clean, you don’t have to worry about it, you just run it every once in a while and the washer will be as fresh as the day it was installed. The washer exhibits plenty of washing options for any family size and various washing activities. Whether you need large loads or short washes…the options are plentiful.
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Waltz2020
5 (9,999)

2021-03-24

Washington, DC

5 (9,999)
[This review was collected as part of a promotion.] I've had this washer for two months now, and it's meeting every expectation I had. The load capacity is huge, I can do one basket at a time, instead of half a basket as my old Kenmore. Granted it doesn't have the features my old Kenmore had, it does the job well beyond expectation for a machine in this price range. One of my favorite features is it is super quiet, like silent, I can wash clothes and watch a game all with the tv at a safe decibel level. If you're looking for a low-cost, low-maintenance, great washer, this is it. Side-note: if you are replacing a 2012 or older model and you don't keep up with the waste drain in your wall, snake it out and clean it out, this machine is high efficiency and the spray from the drain hose is strong, so if the drainpipe is not clean it will spill quick, but this has nothing to do with the machine only house maintenance.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
GENJ
3 (9,999)

2026-05-14

3 (9,999)
Bought for a new home after having in another home. Cleans well. Usually just run on normal cycle with warm wash on auto water level selected. The washer is now on the main living area. It was in the basement in our previous home. 3 stars because it is very loud especially the drain cycle. The pump is obnoxiously loud and vibrates. Also seems to run dry for too long. I wouldn't recommend this unit because of this.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2026-05-15

Samsung

Hi GENJ, We understand how sound levels can stand out more when your washer is part of your main living space. Samsung washers are designed for smooth operation, and many sounds are part of normal use or can be easily adjusted for an even better experience. You can explore helpful guidance here: https://www.samsung.com/us/support/troubleshoot/TSG10007169/ Your washer adjusts during cycles, and keeping it level with evenly balanced loads helps maintain smooth and steady operation. Please check the link below for more information: https://www.samsung.com/us/support/troubleshoot/TSG10007111/ If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152498560) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

ds1527
5 (9,999)

2026-03-15

Oregon

5 (9,999)
[This review was collected as part of a promotion.] I have been a long-time fan of Samsung products. When I needed a new washer, it was a no brainer to get a Samsung. I was pleasantly surprised that this model was available at the price listed. The capacity is huge with a deep tub, and it has all the features that I wanted. My clothes are well cleaned and the operation is quiet. I ended up getting a second one for a rental property as well. Definitely recommended.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Gadget man
5 (9,999)

2024-01-19

Dryden, mi

5 (9,999)
[This review was collected as part of a promotion.] I have purchased many of Samsungs products from appliances, phones and televisions and I have been very satisfied with all of my purchases. I bought this set to replace my whirlpool set and the difference in quality is noticeable. The set is efficient and the noise level is low compared to many other brands I have purchased. Very happy with this set and will continue to purchase Samsung products in the future.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Anonymous
5 (9,999)

2020-10-05

5 (9,999)
[This review was collected as part of a promotion.] Installed the washer a few weeks ago. The tub on this thing is huge. So far the washer runs whisper quiet compared to our old one. I was also pleased that wash times were faster as well. The washer is so easy to use our kid can handle starting a load without any help. Would most definitely recommend this to anyone with multiple loads a day. Large size and fast wash times help to shorten the laundry day.
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Kenneth
5 (9,999)

2024-10-28

Newport News, Virginia

5 (9,999)
[This review was collected as part of a promotion.] I bought a new Washer this year! I never have used this type of machine before! I love my new Samsung 4.5 cu. ft. Top Load Washer with Vibration Reduction Technology! It is the best! It is so much fun to use! My clothes get really clean! I love the fact that the spinning cycle is long and gets all of the water out! My clothes dry faster because of this!!! Thank you, Samsung!! I'll buy this brand again!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
C10H15NandAO2N
4 (9,999)

2026-03-26

Globe, Az 85501

4 (9,999)
[This review was collected as part of a promotion.] Overall, it was an excellent TEMPORARY machine(roughly 3-4 months). After which the balancing springs became rusted/corroded and just simply worn out. At this point the washer had become useless really without risking it violently shaking itself apart like a brick in a dryer. I'm sure that once I get new springs in the washer it will WORK like it did when new, however the rust renders it an antique for good.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Jts4usc
2 (9,999)

2021-03-08

SC

2 (9,999)
we replaced a 20 year old ge washer with a new samsung wa45t3200aw. it works great! but it is the loudest washing machine i have ever heard. it is in a closed off room next to our kitchen and we can hardly hear the tv. its hard to believe with the technology today that a new washer can be so loud. it starts when the drum starts filling up with water. i would give 5 stars if it were not so ridiculously loud.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-03-09

Samsung Care

Anyone would be frustrated if they experienced problems with their washing machine being noisy. I was able to locate some troubleshooting steps regarding this concern. Take a look at the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001985/

FistHardCheese
3 (9,999)

2025-04-10

Georgia

3 (9,999)
[This review was collected as part of a promotion.] It gets the job done, but with several annoyances. You cant turn the alarm off, so it will always chime (and for way too long) at the end of cycle. It always starts up on warm water instead of the one you last used so you have to push the temp button several times until it gets to cold. The highest water level setting only fills up slightly more than half way, but so far it does clean the clothes just fine.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-04-15

Samsung Care

Hi there, We understand how you feel regarding this washer. We are here to assist you. The end-of-cycle alarm is a way for the washer to notify the customer that the cycle has been completed. Please see page 59 of the user manual for the default temperature for each cycle and page 31 on how to change the temperature. https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf The full load would fill up about 3/4 of the washer which is ideal to achieve best results. Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148780056), and it will help our team pull up your information. ^Rodel

Tarin
1 (9,999)

2020-08-30

1 (9,999)
this machine not only took so much longer than my original machine but when it came time to put the laundry in the dryer, they were not spun as dry as my previous machine used to get them. this will now have my dryer working twice as hard. i tried another load. same thing. the wash machine is also not quiet by any means. i thought a dirt bike was riding by our house during the certain cycles.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2020-09-01

Samsung Care

Nobody wants to hear that when they are trying to wash clothes. Thank you for sharing this with us. Hopefully, we can fix this with some troubleshooting steps. Take a look at the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001985/

lil chano
5 (9,999)

2025-12-19

Bentonville Arkansas

5 (9,999)
[This review was collected as part of a promotion.] This washer has been great so far. It cleans clothes thoroughly, runs quietly, and has plenty of cycle options for different loads. I like how efficient it is with water while still getting tough stains out. The drum is a good size, and even larger loads come out evenly washed. Setup was straightforward and it’s been reliable with no issues. Overall, very satisfied with the performance and value.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
pallen9685
5 (9,999)

2020-10-09

5 (9,999)
[This review was collected as part of a promotion.] What a difference. The old washer would try to take off. The new Samsung with the Vibration Reduction Technology is very quiet. My wife does not like all the different choices to wash with. She thinks we got a computer instead of a washing machine. The washer has a good capacity for larger loads. Self cleaning has kept the moldy smell away. Everything is working well after 3 weeks of use.
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TimF
2 (9,999)

2024-03-02

2 (9,999)
Just got this washer - 2 things I already hate: 1. No way to turn OFF beeps and "end of wash" 30 second "melody". Insane!! 2. When you press power button, the default water level setting for "Normal" wash is "Extra High" and water Temp is "Warm". Why on earth doesn't water level default to "Auto Level" and Temp to "Eco Warm"? Very wasteful of water and energy to warm the water.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-03-04

SEA Care

Our goal is to ensure that your washer is functioning at its best. Let us help you, TimF. I have shared the manual to learn more about the basic operations regarding the washer's "Temperature" and Water Level" operations. Please read through pages 31-32 for reference: https://downloadcenter.samsung.com/content/UM/202306/20230630150436152/DC68-03850D-06_IB_WA3200T_EN_CFR_MES_R_230628.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146915247, to help our team pull up your information when you message us. Have a great day. -John

Rach
4 (9,999)

2024-05-15

4 (9,999)
WA45T3200AW/A4 I have this washer model and was trying to find how to fill washer with hot water and leave it so I can dye some sheets. I am afraid it will drain like it always does when you pause and open lid and need to access sheets to check the process. Why can't we have the capability to do this. I agree with other comments, should be able to open lid to add more clothes etc.
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Publié à l’origine le Samsung US
Yellowduck6
5 (9,999)

2020-09-16

5 (9,999)
we just got our samsung washer delivered my husband installed it himself super easy and we are already doing laundry. it's a beautiful machine rubber on the bottom so it doesn't scratch dark lid and it's not noisy at all i would definitely recommend this machine to anyone looking for a good quality washing machine with lots of features at a reasonable price we are very satisfied.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Jimbo
1 (9,999)

2023-05-26

1 (9,999)
i have this model washer, a samsung dryer snd a samsung gas stove. they are absolute junk.between the 3 appliances ive spentabout $700 in the past 2 years in repairs.just had the service guy tell me the washer isnt worth reparing this time as part cost is approx $250.these sppluances are less than 5 years old.i will never purchase a ssmsung profuct of any kind in the future
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-05-31

Samsung Customer Care

Hello Jimbo, We would love to discuss your washer as you have been a loyal customer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145837455, to help our team pull up your information when you message us. Have a great day. -John

Cisco
2 (9,999)

2021-10-29

2 (9,999)
washer and matching dryer plays super annoying music at the end of the cycle i understand that some people may like this but obviously samsung knows that others do not because it can be muted on their more expensive machines. had i known about the music i would've bought a different brand now i have to go through the time and effort to return these and get something different
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-11-03

samsungcare

Thank you for sharing your feedback with us regarding your washing machine. I understand you are not happy with one of the features of the washer. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

txyank
3 (9,999)

2021-01-04

3 (9,999)
on dec. 19, 2020, the machine arrived. i did the install myself, per the manual that came with the washer.i then did the next step and leveled the machine front to back and side to side, using my 1ft. level. when i got the machine leveled, the tub was not anywhere near centered as shown in the book. i contacted customer support and they just kept referring me back to the book.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-01-05

Samsung Care

We encourage all our customers to have a professional installer or the retailer. Unfortunately, we can’t provide installation instructions. I would recommend contacting the retailer to see if they can provide a helping hand. ^Pat

Josh
2 (9,999)

2024-10-27

Fort Worth, TX

2 (9,999)
It washes clothes well, but only three years later the tub cannot balance itself and repair specialists have all told me it is not worth fixing. I've tried all the "fixes" they tell you to try. Now we're stuck having to buy a new washer. Don't buy this one unless you save to buy another in two to three years. Samsung should stick with TVs because their appliances don't last.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2024-10-28

SEA Care

Hello Josh, Thank you for sharing your experience with the Samsung WA45T3200AW washer. I understand how disappointing it must be to face balancing issues with the tub after just a few years of use, especially when repairs have been deemed impractical by specialists. For further guidance on washer maintenance and troubleshooting, I recommend reviewing the user manual's troubleshooting and maintenance sections, starting from page 47 to page 53. You may also find additional steps that might help with balancing or performance issues. **User Manual**: [Samsung WA45T3200AW User Manual] https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click "no" for further details. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147633381) to help our team gather your information. Have a great day. ^Charles

KathyC
1 (9,999)

2023-05-06

1 (9,999)
Worst washer I have ever had. Bought this to replace a 17 year old Kenmore that cleaned better at 17 years old than this washer did on day one. The clothes come out covered with lint and debris looking dirtier than when they went in. There isn’t a lint trap to clean and the manual has very limited instructions. So disappointed. I expected more from Samsung products.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2023-05-12

Samsung Customer Care

Hello Kathy, Let's go forward and check for possible resolution on your Samsung washer. For this model of a washer, a lint trap is not available. A mesh filter is supplied which you can find in the water hose connection of your washer. Please see the step-by-step instruction below on how to clean the mesh filter. Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washer, and then unplug the power cord. 2. Close the faucet. 3. Loosen and disconnect the water hose from the back of the washer. Cover the hose with a cloth to prevent water from gushing out. 4. Use pliers to pull out the mesh filter from the inlet valve. 5. Submerge the mesh filter deeply in water so that the threaded connector is also submerged. 6. Dry the mesh filter completely in a shaded area. 7. Reinsert the mesh filter into the inlet valve, and reconnect the water hose to the inlet valve. 8. Open the faucet. For reference, turn to page 43 of the washer's user manual for cleaning the mesh filter: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145766934, to help our team pull up your information when you message us. Have a great day. -John

Charlee
1 (9,999)

2026-06-25

1 (9,999)
Would give zero stars if possible. Can't do a simple wash (two bath towels) without going berserk. Would literally thrash and crash so loud as if it were the apocalypse. Would always get the UB error, rearrange the two towels a dozen times. An entire 8 hrs would go by before it finally tires out and decides to rinse. Would take it out and smash it with a bat if possible.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2026-07-08

Samsung

Hi Charlee, we appreciate the insight you've provided regarding your washer. Thank you for bringing this to our attention, and we're happy to help. We've included the guide below with steps to help improve your washer's performance: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code If you need further assistance, we're just a call or message away. Jeffrey Samsung Care

Courtney
4 (9,999)

2022-06-27

Michigan

4 (9,999)
[This review was collected as part of a promotion.] I've had this washer for a few months and it works great! My only complaint is that the wash cycle is quite long, even for small loads. However my laundry is super clean, even the icky dog blankets. I would also like to add that I can wash a king sized comforter with room to spare. Also if your short like me (4' 11") you will need a stool to reach the bottom.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Alex
5 (9,999)

2021-01-11

5 (9,999)
just deleivered and hooked up in the house. my wife is very happy with this new washer. very quiet and large enough capacity for our family. samsung has been very reliable in all of its products so we will enjoy this washer for years to come. the controls are very easy to use and intuitive to understand. in short we are very happy with this purchace.
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Publié à l’origine le Samsung US
Cupofcheer
5 (9,999)

2026-06-09

California

5 (9,999)
[This review was collected as part of a promotion.] This washer is fantastic. As a mom of two littles I need something that works daily and clean effectively. That is exactly what I got here. It’s perfect size for not just a family of four but also blankets and all types of bedding. And not just just it clean well but it is also quiet with very little vibration if any at all. Plus the price was perfect!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
TeeG
1 (9,999)

2025-04-08

1 (9,999)
My mom, cousin, and I all bought this same washer over a year ago and we've all had the same problems 1st it stop spinning and we all replace the same part. The springs. 2nd the hot water inlet valve doesn't shut of on mines and my mom so now we has to replace that part to keep water from running the whole cycle. We are very disappointed in this product.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2025-04-08

Samsung Care

Greetings, We know how important it is to have a working washer. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148742282) to help our team pull up your information when you message us. Thank you. -Ricardo

darby21
5 (9,999)

2020-10-30

Ballwin

5 (9,999)
[This review was collected as part of a promotion.] This washer is pretty nifty. I love the glass top that allows you to peer inside. The washer automatically sets the water level to exactly the amount best suited for the size of the load which is super cool. So far the washer is very quiet, does not rattle at all and clothes come out clean. My only issues are that I am not a huge fan of the auto lock--I always am running back with a forgotten item and it is a pain to stop and resume. Also nowhere in the instructions does it say if you can use detergent pods. They don't really fit in the detergent dispenser which is disappointing. I called Samsung and they said pod detergents are fine but you need to throw them right in the drum and not in the detergent dispenser. The manual should really be updated to address that. The cycles seem really long compared to my old washer--usually over an hour! Otherwise, I am getting used to all the tech and it doing the 'thinking' for me. Recommend.
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jaguargirl89
5 (9,999)

2020-11-12

Smyrna, TN

5 (9,999)
[This review was collected as part of a promotion.] This is my first Samsung washer and I couldn't be more pleased with my purchase! I'm able to wash large loads, including blankets and thick quilts without any problems. I love the water conservation features with four levels of water capacity along with the different cycles for how to wash each load. It's quiet and cleans thoroughly -- a great purchase!
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Washerlady
3 (9,999)

2020-11-12

California

3 (9,999)
[This review was collected as part of a promotion.] It works, but as many have said the water level never truly soaks all the close no matter the setting selections. If you happen to wash a heavy load, say 7 towels it gets stuck in a 4C error code and you need to restart the whole cycle by powering on and off. Does not truly remove food particles on clothes takes 2 washes. Might be bc of the water level.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2020-11-21

Samsung Care

We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01002074/

Dawn S
5 (9,999)

2021-02-24

Romeoville, Illinois

5 (9,999)
[This review was collected as part of a promotion.] I bought this a couple months and it's the best washer we've ever had. I have a family of 5, and besides regular clothes, lots of sports uniforms and work clothes. The capacity is very large so I can do less loads. I love not having the softener dispenser in the middle of the bin. VERY happy with this purchase and will buy the matching dryer soon.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Joseph
3 (9,999)

2021-04-16

South Haven, MI

3 (9,999)
the washer does a good job however it tends to take a long time in cycles at times. also, the bearings went out after 5 months and had to have it replaced. it became very loud during spins cycles. there also needs to be a stting to allow you to turn off the annoying music it plays at the end of the cycle. this model doesnt seem to have an off switch.
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Publié à l’origine le Samsung US
Réponse de Samsung :
2021-04-19

Samsung Care

Hey, Joseph. We appreciate you for taking the time to tell us about your experience because we value your input. Unfortunately, this model doesn't have a function to turn off the music. It is something we are looking into. If the issue with the washer making too much noise comes back, you can try taking a look at the link below. Thank you for your review! ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001985/

Rick
5 (9,999)

2026-05-30

5 (9,999)
[This review was collected as part of a promotion.] Size of load capacity is wonderful and having the impelleris very nice, it does a fantastic job of cleaning, the low noise while running is so much better than our previous two other washers. The auto washer clean cycle is a nice feature, the anti vibration feature works great I like all the aspects of this washer and the price was a great bargain.
J’ai recommandé ce produit.
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Publié à l’origine le Samsung US
Happy camper
5 (9,999)

2023-08-09

5 (9,999)
[This review was collected as part of a promotion.] I purchased my Samsung washing machine about three months ago and I enjoy every time I use it. It have more features than any washer I ever had at 80 years young I have gone through a lot name brand of washer, believe me. It does the best job of cleaning and I just love the little tune at the end of the wash to alert me that my laundry is done.
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Publié à l’origine le Samsung US
cbosco
3 (9,999)

2025-12-13

3 (9,999)
J'ai acheté cette laveuse parce qu'elle devait, en théorie, repousser les poils d'animaux. Malheureusement, c'est tout le contraire. Mes vêtements ressortent avec plus de poils et de saletés. Ma vieille machine à chargement frontale me manque terriblement. Nous sommes vraiment déçu puisque c'est notre première laveuse NEUVE que nous achetons.
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Caractéristiques

2 (9,999)

Performances

3 (9,999)

Conception

3 (9,999)

Valeur

3 (9,999)
Réponse de Samsung :
2026-03-30

Ivana Samsung CS

Bonjour, Nous vous remercions de partager votre expérience avec nous. Nous sommes désolés d’apprendre que vous avez eu des problèmes avec votre produit et nous partagerons ces commentaires avec nos équipes concernées. Si vous souhaitez offrir des commentaires supplémentaires ou discuter davantage de ce billet, notre service d’assistance par courriel sera heureux de vous aider au https://www.samsung.com/ca_fr/support/emailsupport; choisissez « Assistance générale par courriel ». Merci, Service à la clientèle de Samsung

NickyBee1
5 (9,999)

2020-09-16

Philadelphia

5 (9,999)
[This review was collected as part of a promotion.] I am so excited to have my washer and dryer. Let me start with the color. White on white. such a beautiful set. My washer and dryer was installed and what a perfect pair about 2 weeks ago they made sure that everything was hooked up properly down to the plugs and hoses. Fast forward I was finally able to do a few loads. My reaction to the sound of the washer was astounding. it was very quiet and had minimum vibration. When the cycle was complete and I removed the clothes you can see, feel and smell how clean they were,. When I removed them they felt almost dry - that is a great spin cycle.. The options for the washer was easy to use and very self explanatory. A twist of a knob and push of a button got you started right away. Im still getting used to some of the other features. i like the small cup section for bleach. its big enough for small comforters and blankets. I love the almost see through top, very easy to load and unload
Utile?
Hayybayy
5 (9,999)

2026-06-10

Texas

5 (9,999)
[This review was collected as part of a promotion.] I can honestly say it’s one of the best appliance purchases I’ve ever made. From the moment I unboxed it, I could tell this wasn’t your average washing machine. The sleek, modern design looks fantastic in my laundry room, and the build quality feels premium and solid. But looks are one thing, performance is where this machine truly shines.
J’ai recommandé ce produit.
Utile?
Publié à l’origine le Samsung US
lorrigrl1
5 (9,999)

2020-10-20

Kings

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love that it hardly vibrates with a big load! Super quiet and every Washing machine should have the self-cleaning function! No more musty smell! I also like that I can look through the top and see it in motion! It is almost soothing to watch. Gets my clothing super clean and love all the different cycles I can choose from!
Utile?
Brobro
2 (9,999)

2025-02-02

2 (9,999)
Clothes get clean but come out soaking wet. Have tried everything to no avail, the dry time per load now is double versus my old washer. Waste of electricity to dry a load for 90 minutes when it used to take 45. Without exaggerating, the clothes actually DRIP when you take them out of the washer, they are hardly wrung out at all.
Utile?
Publié à l’origine le Samsung US
Réponse de Samsung :
2025-02-03

SEA Care

Hi there, I can't imagine the inconvenience this has caused you. Let us get the washer back on track. Here are the steps to help us identify why your washer leaves your clothes soaking wet. Click on the embedded words and select "No" under "Did this resolve your issue?" to access the complete diagnostics and watch a video tutorial. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148320551) to help our team pull up your information when you message us. Thank you. -Kimberly

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juin 15. 2026

ANGLAIS, FRANÇAIS, ESPAGNOL
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