How do I check the internet settings on my TV?


PLEASE NOTE: this article refers to Samsung smart TVs (i.e. internet-connected). Images may differ slightly depending on the model and firmware on your TV.


A smart TV allows you to connect to the internet, use apps, stream, browse and shop on your TV without having to use additional plug-in devices.

 

Different smart TVs come with different features, so if you're not sure what your TV has to offer, go to Samsung Support and enter your model number to find the details for your TV. 

Check the internet settings

You can check your internet connection settings on your smart TV by going to: Settings > General > Network > Network Status  OR  Settings > Network > Network Status

 

To move the cursor on your display, use the up or down arrow on your remote control.

1 When your TV is on, press the SETTINGS button on your remote control
remote
2 Move the cursor to Network and press the enter button (on some TVs you will need to select General first.)
General
General
3 Keep the cursor on Network Status and press the enter button
General
4 On this screen, you will be able to see your current network status. You can also disconnect, check your IP settings, and try to reconnect.
General
Connecting to the internet

PLEASE NOTE: If you are connecting wirelessly, ensure that your TV is sufficiently close to the modem or router. This should not exceed 15.2 metres.


You can either use a wired or a wireless connection to connect to your smart TV.   You can find the internet connection settings on your smart TV by going to: Settings > General > Network > Open Network Settings  OR  Settings > Network > Open Network Settings.

 

To move the cursor on your display, use the up or down arrow on your remote control.

1 When your TV is on, press the SETTINGS button on your remote control
remote
2 Move the cursor to Network and press the enter button (on some TVs you will need to select General first.)
General
General
3 Keep the cursor on Open Network Settings and press the enter button
network
4 Choose whether you wish to connect via a Wired connection or a Wirelessconnection, then press the enter button. If you are connecting via a wired connection, please make sure you have connected the network cable to the back of your TV.
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5 If you are connecting via a Wired connection, your TV will now be connected. If you are connecting via a Wireless connection, you will need to select your network from the available list.
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6 If you are connecting via a Wireless connection, you will be prompted to enter your Wi-Fi password. Move the cursor to Done once finished and press enter
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7 Your TV will now be connected to the internet
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Troubleshooting

If you are having trouble with your internet, there are a number of troubleshooting steps you can try. If you are still struggling to connect, get in touch so we can look into it further.

 

To move the cursor on your display, use the up or down arrow on your remote control.

1 Check your internet settings at Settings > Network > Network Status
2 If you are connecting wirelessly, make sure that your modem or router is no further than 15.2 metres away, and there are no obstructions (e.g. stone walls or fireplaces) between your TV and the router. If there are obstructions or your router cannot be moved closer, you may need a wireless booster to boost your Wi-Fi signal
3 Run the Self Diagnosis function on your TV. You can find this at Settings > Support > Self Diagnosis
4 Check your IP settings. You can find these at Settings > Network > Network Settings > IP Settings
5 Check for software updates
6 If you are still unable to connect, you may need to perform a factory reset

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