How do I manage apps on my smart TV?


PLEASE NOTE: that a Samsung account will need to be set up if you don't already have one. If you wish to set up a Samsung account, you can do so here.


The Samsung Smart TV’s allow you to download, uninstall and lock or unlock apps, which can be managed using your remote control and the menus on your Smart TV. Some apps may have already been pre-loaded on to your Smart TV.

 

If you are still experiencing problems with your Smart TV, you can get in touch with us here.

 

 

Installing an appClick to Expand

To install an app on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to APPS and press the up button
How do I manage apps on my Smart TV?
3 Move the cursor to the app you'd like to add, then press the up button
How do I manage apps on my Smart TV?
4 Keep the cursor on Add to Home, then press the enter button
How do I manage apps on my Smart TV?
5 Move the app to your desired position, then press enter
Automatically updating appsClick to Expand

To automatically update apps on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to APPS and press the up button
How do I manage apps on my Smart TV?
3 Move the cursor to the settings (gear/cog) icon, then press enter
How do I manage apps on my Smart TV?
4 Keep the cursor on Auto update, then press enter to enable or disable the function
How do I manage apps on my Smart TV?
Closing a running appClick to Expand

To close a running app on your Smart TV, you will need to press the RETURN button on your remote control. Should a pop up screen appear, you will need to keep the cursor on Exit, then press the enter button.


PLEASE NOTE: that some apps will not show a screen asking if you want to exit. In these cases the app will close immediately after pressing the RETURN button.


How do I manage apps on my Smart TV?
Locking and unlocking an appClick to Expand

To lock or unlock an app, you will need to follow the instructions below:

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to APPS, then press the enter button
How do I manage apps on my Smart TV?
3 Move the cursor to the settings (gear/cog) icon, then press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to Lock/Unlock, then press the enter button

PLEASE NOTE: that locking an app requires a PIN to be entered every time you try to access a locked app.

How do I manage apps on my Smart TV?
5 Enter your TV PIN, then select Done and press the enter button

PLEASE NOTE: that the default TV PIN is 0000 (four zeros)


How do I manage apps on my Smart TV?
6 The lock icon on the app indicates that the app has been locked. To unlock the app, select Lock/Unlock again.
How do I manage apps on my Smart TV?
Moving an appClick to Expand

To move an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to move, then press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to Move, then press the enter button
How do I manage apps on my Smart TV?
4 Move the app to your desired location, then press the enter button
Removing an appClick to Expand

To remove an app on your Smart TV, you will need to follow the instructions below:

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to remove, then press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to Remove, then press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to Remove, then press the enter button again
How do I manage apps on my Smart TV?

Troubleshooting


If you're experiencing problems with an app on your Smart TV,  try some of the below steps below. If you're still having trouble, get in touch

 

Running a network connection testClick to Expand

A network test can determine if your Smart TV is connected to the internet. To run a network connect test on to your Smart TV, you will need to follow the below instructions.

 

Press the Settings button on your remote, then go to: Network > Network Status. On some devices you will need to choose General before choosing Network.

Check for software updatesClick to Expand

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

 

The easiest way to update your software is directly through the settings menu on your TV by:

 

Press the Settings button on your remote, then go to: Support > Software Update > Update now

 

If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick. More information on updating your software using a USB stick, can be found here

Delete and reinstall the appClick to Expand

To delete and reinstall an app on your Smart TV, you will need to follow the instructions below:

 

1 Press the home button on the remote control
How do I manage apps on my Smart TV
2 Move the cursor to the app you'd like to remove and press the down button
How do I manage apps on my Smart TV?
3 Move the cursor to remove and press the enter button
How do I manage apps on my Smart TV?
4 Move the cursor to remove and press the enter button again
How do I manage apps on my Smart TV?
5 Press the home button on the remote control
How do I manage apps on my Smart TV
6 Move the cursor to APPS and press the up button
How do I manage apps on my Smart TV?
7 Move the cursor to the app you'd like to add and press the up button
How do I manage apps on my Smart TV?
8 Keep the cursor on Add to Home and press the enter button
How do I manage apps on my Smart TV?
9 Move the app to your desired position and press the enter button

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