My TV apps won't open

My TV apps won't open

Samsung smart TV's are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube and Amazon Prime. If you're experiencing issues with an app that is crashing or isn't opening at all, there are a few different solutions you can try. Follow the steps below to fix the problem.

Soft reset your TV

Rather than turning off your TV by placing it into standby mode, a soft reset requires turning the TV off completely before rebooting it. Just like turning a computer off and on again, this can often solve issues you may be having.

 

Perform a soft reset with your TV remote

Press and hold the power button on your TV remote until your TV turns itself off and then on again. 

 

Perform a soft reset without a TV remote

Unplug your TV from the power socket and wait for 30 seconds before plugging it back in.

 

Once your TV has restarted, try using the app again.

Check for updates

Software updates are released to provide bug and security fixes for your device. If you're experiencing an issue it's a good idea to check if there is a software update available as it may solve your problem.

1 Open the settings on your TV

Please note: depending on your device you can get to your settings by pressing the Menu, Home, or Settings button on your TV remote

2 Select Support
Select Support
3 Select Software Update
Select Software Update
4 Select Update Now
Select Update Now

You can also update your Smart TV with a USB stick by downloading the software update from Samsung Support. Find out more about updating your TV with a USB stick.

Reinstall the app

Uninstalling an app then reinstalling it can sometimes fix issues with a specific app on your TV.

Please note: uninstalling an app from your TV will sign you out. Make sure that your have your login information ready to sign in again 

1 Select the apps icon
Select apps
2 Select the settings cog
Select settings
3 Navigate to the app you have having issues with
Select the app you're having issues with
4 Select Delete

Please note: if the Delete option is greyed out, this is a recommended app. Select Reinstall instead

Select Delete
5 Press the Return button on your TV remote
6 Select the search icon
Select search
7 Enter the name of the app
Search for the app
8 Select Install
Select install
Reset Smart Hub

If you're still having issues with apps on your TV you can try resetting Smart Hub. This should be used as a last resort as you will be signed out of every app that you use on your smart TV, not just the app you want to fix. 

Please note: make sure that you have the login details to all the apps you use available as you will have to sign in to each app again

1 Open the settings on your TV

Please note: depending on your device you can get to your settings by pressing the Menu, Home, or Settings button on your TV remote

2 Select Support
Select support
3 Select Self Diagnosis
Select self diagnosis
4 Select Reset Smart Hub
Select reset smart hub
5 Enter your TV's PIN

Please note: the default PIN is 0000. If you have changed the PIN please enter that instead. If you have forgotten your PIN please contact Samsung Support

Enter your TV's PIN

If you're still having issues opening apps on your TV please contact us directly at Samsung Support.

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