My TV won't turn on

If you’re having difficulty getting your TV screen to display anything but a black screen, it’s important to work out if the TV is switched on and just displaying a black screen, or if the TV isn’t powered on at all. The first thing that you should look for is the standby light, this can usually be found on the lower middle or lower right of your TV. The standby light will be lit when your TV is turned off and unlit when it is turned on. If you need a repair you can book one at Samsung Repair services.

My TV wont turn on

If you're having issues with your TV switching itself off, find out the causes and solutions for this issue.

The standby light is on
1 Press the power button on your TV remote
2 If your TV doesn't turn on, press the power button on your TV

Please note: the location of the power button will depend on your TV's model. See your user manual or download an e-manual for information about your specific TV.

Try a soft reboot

Sometimes completely disconnecting an appliance from power can allow it to reset. To perform a soft reboot :

1 Disconnect the TV from the power socket
2 Leave the TV for 30 seconds
3 Reconnect the TV to power
4 Turn the TV on

If your TV still didn't turn on please contact Samsung Support.

The standby light is off
1 Press the menu or home button on your TV remote. If the menu appears then your TV is turned on.
2 If your TV doesn't turn on, press any button on your TV except power. If something appears then your TV is turned on. You should also troubleshoot your TV remote.
3 Unplug your TV from the power socket for 30 seconds, then plug it into a working socket

Please note: make sure that you plug the TV back into a socket you know is working. You can check it by using another device such as a lamp. If the standby light comes on, there is an issue with the power socket or extension lead that you were using before

If you are using surge protectors check that these are working properly by plugging your TV directly into a power socket you know is working.

4 If your TV doesn't turn on, please contact Samsung Support
The standby light is flashing

If you are using surge protectors check that these are working properly by plugging your TV directly into a power socket you know is working.

A flashing stand by light is a sign that your TV is unable to turn on. Please contact Samsung Support to resolve your issue.

I'm using a One Connect Box

For information about setting up your One Connect Box read our FAQ on how to set up your One Connect Box.

1 Disconnect and then reconnect the One Connect cable from the TV and the One Connect Box

Please note: if you notice any damage to the One Connect cable it may be the cause of the issue. The cable will need to be replaced if it is damaged

2 An error message should be displayed on the TV when the One Connect Box is disconnected. If no error message appears, please contact Samsung Support
3 Press the Menu or Home icon on your TV remote

Please note: if you have confirmed that your TV is turned on and that your remote is working but the menu is not displayed, please contact Samsung Support

4 If the TV menu appeared, check that your TV is set to the source that you wish to use. For example if your device is plugged into the HDMI 1 port, press the source button on your remote and select HDMI 1
5 If there is still no display, unplug and then reconnect the external device you are using
6 Turn your external device off and then on again
7 If there is still nothing on your TV display, try connecting a different device, using a different cable and connecting to a different source on the TV until you have determined the cause of the issue. For details on how to connect your TV cabaling consult your user manual
8 If there is still no picture on your TV display please contact Samsung Support
I'm not using a One Connect Box
1 Press the Home or Menu button on your TV remote

Please note: if you have confirmed that your TV is turned on and that your remote is working but the menu is not displayed, please contact Samsung Support

2 If the TV menu appeared, check that your TV is set to the source you wish to use. For example, if your device is plugged into the HDMI 1 port, press the source button on your remote and select HDMI 1
3 If there is still no display, disconnect and then reconnect the external device you are using
4 Turn your external device off and then on again
5 If there is still nothing on your TV display, try connecting a different device, using a different cable and connecting to a different source on the TV until you have determined the cause of the issue
6 If there is still no picture on your TV display please contact Samsung Support

If the above content is unable to resolve your issue, please contact us via 0333 000 0333 or Live Chat.

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