Galaxy A15
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Anmeldelser
Galaxy A15
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1,083 Anmeldelser
2025-06-25
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2026-08-26
Customer Service Department
Dear Customer, Thank you for sharing your feedback. We are sorry to hear about your experience with the Galaxy A15. Device performance can be influenced by several factors, including software, storage and usage conditions and we recommend contacting customer support (0800-72678) or visiting an authorized service center for a proper assessment. Regarding pricing, product prices may change over time due to market conditions, promotional offers and the introduction of newer models. We appreciate your feedback and hope we have the opportunity to provide you with a better Samsung experience.
2026-08-11
Kreis Göppingen
Samsung Service Team
Hallo, hier erfährst du, wie du mit Smart Switch ganz einfach deine Daten überträgst: https://www.samsung.com/de/support/apps-services/wie-uebertrage-ich-daten-mit-smart-switch/. Wenn du WLAN-Probleme mit deinem Galaxy A15 hast, schau dir gerne einmal die Tipps und Lösungsvorschläge unter dem folgenden Link an: https://www.samsung.com/de/support/samsung-smartphone-fehlerbehebung/. Sollten diese Informationen dir nicht weiterhelfen, melde dich am besten bei unserem Remote-Service. Eine*r unserer Support-Mitarbeiter*innen überprüft dabei gemeinsam mit dir dein Galaxy A15 und unterstützt dich. Alle weiteren Informationen zu diesem Service findest du unter: http://spr.ly/Samsung_Remote_Service
2026-07-28
Nürnberg
Samsung Service Team
Hallo, eine gewisse Wärmeentwicklung während des Betriebes ist bei Smartphones nicht ungewöhnlich, insbesondere wenn gleichzeitig ein Ladegerät angeschlossen ist. Aber es gibt noch viele weitere Situationen, in denen sich ein Smartphone erwärmen kann. Beispielsweise, wenn du Funktionen oder Apps verwendest, die mehr Strom verbrauchen. Auch wenn du diese über einen längeren Zeitraum nutzt, kann sich dein Gerät aufgrund des erhöhten Akkuverbrauchs vorübergehend erhitzen. Weitere Situationen und Tipps findest du auf dieser Seite: https://spr.ly/_Hitzeentwicklung Wenn dein Galaxy A15 auch im normalen Betrieb unangenehm warm wird, empfehlen wir die technische Überprüfung durch einen unserer autorisierten Servicepartner. Alle nötigen Informationen zum Einsenden bekommst du von unseren Support-Mitarbeiter*innen, die telefonisch unter der Nummer 06196 77 555 77 erreichbar sind (Montag bis Samstag von 09:00 und 18 Uhr).
2026-07-20
Berlin
Samsung Service Team
Hallo, vielen Dank für dein positives Feedback. Wir freuen uns sehr zu lesen, dass du mit unserem Produkt so zufrieden bist und wünschen dir weiterhin viel Freude damit.
2026-07-10
2026-06-09
Samsung.com
Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2026-06-04
Samsung
Thank you for rating the awesome Galaxy A15 five stars! ^CL at Samsung Support
2026-06-02
2026-05-29
Rastatt
Samsung Service Team
Hallo, wir freuen uns zu lesen, dass du von deinem Modell so begeistert bist und die Funktionen schätzt.
2026-03-19
Unna
Samsung Service Team
Hallo, wir danken dir, dass du dir die Zeit genommen hast, diese Rezension zu schreiben. Jedes Feedback, wie dieses, hilft uns weiter! Wir schätzen Kunden wie dich und hoffen, dass du uns noch lange treu bleibst.
2026-02-24
2025-10-05
Genk
2025-10-01
CX
Thanks for taking the time to leave a review of your Galaxy A15. We're sorry to hear that you are having issues with your devices' performance, and it is not meeting your expectations. This could be being caused by a third party app or full storage space. Here are some things you can try to speed up the phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up If this does not work, please get in touch, so that we can assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-09-26
Aartselaar
2025-09-12
Sunderland
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks, Jon! ^SK at Samsung Support
2025-09-10
Gent
2025-09-02
Middlesbrough englandengland
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-08-29
Palmela Portugal
CX
We are delighted to read that you are loving your A15. If this issue is related to a third-party app such as Duolingo, we'd recommend contacting the app provider who can assist further with this. Alternatively, you can reach out to our Support Teams who are ready to assist you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-08-26
CX
We regret seeing that you're having this issue with your A15, Bill, so we'd like to assist you with this. We'd recommend speaking to our Customer Support team so that they can look into this issue that you're having with the microphone. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2025-08-21
Genk
2025-08-20
Antwerpen
2025-08-20
Kessel
2025-08-20
Wuustwezel
2025-08-15
aalst
Samsung
Bedankt voor de feedback! We kunnen ons voorstellen dat dit niet fijn is. Mocht dit nog niet gedaan zijn, probeer even de telefoon te resetten naar de fabrieksinstellingen: https://www.samsung.com/nl/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/. Let op, dit verwijdert wel alle gegevens, dus maak van te voren even een goede back-up: https://www.samsung.com/nl/support/mobile-devices/hoe-maak-ik-een-back-up-van-mijn-smartphone-of-tablet-gegevens/. Mocht dit het probleem niet verhelpen, neem dan even contact met ons op. Wij helpen je graag verder via een van onze (Online) servicekanalen: https://www.samsung.com/be/support/contact/#onlinesupport.
2025-08-13
2025-08-11
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^LB at Samsung Support
2025-08-09
2025-08-07
CX
We are pleased to read that you are impressed by the performance of the awesome Galaxy A15, Robby! We also appreciate that you find the keys a bit too close together, and please rest assured that you can increase the size of the keyboard for the easiest interaction with it. Simply follow these steps: Settings > General management > Samsung Keyboard settings > Size and transparency > Drag the handles on the sides to adjust the size. Thank you for sharing this review with us of your smartphone! ^CL at Samsung Support
2025-08-01
Bishop Auckland
2025-07-31
CX
We are disheartened to read that you don't find the Galaxy A15 as intuitive and easy to use as expected, Janna. Please follow these two links, where you can find two useful guides about how to set up and navigate your smartphone like a pro for the best experience right away: https://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-my-new-device/ - https://www.samsung.com/uk/support/mobile-devices/navigating-galaxy-smartphones/ We also appreciate that you wished for the documentation that comes with it to be more informative, which is something we can certainly pass along. In the meantime, if you need more help with making the most of your device, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-07-29
Samsung
We are sorry to read that the Galaxy A15 has not met your expectations overall, Dav. We appreciate that you wished for the performance of the battery to be better, and that you don't think a smartphone having a camera is relevant. Additionally, it is our understanding that you don't find the display of high quality, and that the applications are not very useful. Finally, we understand that you don't find the latest software update very intuitive in the way it changed the layout of the Home Screen. From our end, we will certainly make sure to pass this feedback along, so we can use it to improve our future products, their features and technology. In the meantime, we strongly recommend getting in touch with our Support Teams, who will be ready to assist you with getting the most out of this awesome device, its advanced features, hardware and overall functions: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-07-29
2025-07-27
North Yorkshire
2025-07-04
2025-06-13
Overijse
2025-06-08
2025-06-07
Reading, UK
CX
We are sorry to read that you have experienced an issue with your Galaxy A15 where the format of your pictures was changed from JPEG to HEIC, Keith. We would like to look into this in more detail to understand if a third-party application caused this, and we also appreciate that you would like to change the format of all your pictures back to the original one. Please don't hesitate to speak to our Support Teams, who will be ready to assist you with this. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-06-04
Brighton
2025-05-29
East Anglia
2025-05-29
Bristol
CX
We're disappointed to see that you are facing issues with your A15. This certainly isn't the experience we would expect from such a high quality model. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ To address the issue with Wi-Fi, please take a look at the following guidance from our colleagues abroad: https://www.samsung.com/ph/support/mobile-devices/how-do-i-troubleshoot-wi-fi-connection-issues/ If you are using Mobile Data, please check out the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-05-26
2025-05-25
2025-05-22
Belgique
2025-05-18
Lincolnshire England
CX
Thank you for taking the time to review the Galaxy A15. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the performance issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-05-18
Crussow
Samsung Service Team
Hallo, vielen Dank für dein Feedback. Wie wunderbar zu lesen, dass du von unserem Produkt so begeistert bist. Wenn unsere Kunden zufrieden sind, sind wir es auch.
2025-05-16
Samsung.com
Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2025-05-14
Burg
Samsung Service Team
Hallo, wir danken dir, dass du dir die Zeit genommen hast, diese Rezension zu schreiben. Wir schätzen deine Begeisterung und wünschen dir noch viel Freude mit dem Modell.
2025-05-13
2025-05-13
Lincolnshire uk
CX
We're thrilled to see that you're loving everything about your A15, so we appreciate your feedback. ^DB at Samsung Support
2025-05-11
Bruxelles
Samsung
Merci pour votre avis. Je comprends que vous avez un souci avec la batterie de votre Samsung Galaxy A15. Le Galaxy A15 a une autonomie de 5 000 mAh offrant jusqu'à deux jours d'autonomie et se rechargeant rapidement grâce à la charge ultra-rapide. N'hésitez pas à nous contacter en cas de besoin. Nous nous ferons un plaisir d'examiner la situation avec vous pour voir ce qui se passe et veiller à ce que cela soit régler correctement. Voici le lien pour nous envoyer un message privé : https://bit.ly/36icdq4
2025-05-07
CX
We are sorry to read that you have been experiencing an issue with the microphone of your Galaxy A15, with the brightness of the device also changing suddenly. We appreciate that this situation is not ideal, and please don't hesitate to follow this link, where you can view a series of useful troubleshooting steps that will help you fix any issue with your microphone not working as expected: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-the-microphone-of-your-galaxy-phone-when-it-does-not-recognise-a-voice-well/ Please also make sure to remove any third-party case or cover from the phone, which can cover the microphone and affect the quality of your calls negatively. About how to control the brightness of your phone, you can disable Adaptive brightness by heading to: Settings > Display > Disable "Adaptive brightness". You can then adjust the Brightness level manually by dragging the relevant cursor on the same page. If you need more help with getting the most out of this product, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-05-03
Soignies
2025-04-28
Wakes
CX
Thank you for taking the time to review the Galaxy A15, Joe. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the performance issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-04-27
Birmingham, UK
2025-04-22
London
CX
We are disappointed to see you are not enjoying your A15. With the MT6835V/ZA processor and 90Hz refresh rate, we know you will get ultimate speeds. Here is a great guide to help speed up your phone: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-04-18
Hereford, Herefordshire.
CX
We are disappointed to see you are facing issues with your A15, Wendy. We know you can get hours of fun with this phone thanks to the 5,000 mAh battery! With the 50MP camera, you'll be taking epic pics to last a lifetime, and here is a guide to help you take the best picture: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ We always recommend using official Samsung screen protectors as third-party ones can interfere with the functionality of our phones. We'd recommend contacting our Support Teams who are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-04-18
CX
It is awesome to see you are loving your A15! Thanks to the powerful Octa-core processor and massive 5,000 mAh battery, you will not be disappointed! ^LB at Samsung Support
2025-04-15
CX
We're thrilled to see you're loving the Galaxy A15! With its stunning display, amazing camera and sleek design, we can see why you've awarded us five stars! ^CH at Samsung Support
2025-04-12
CX
We're sorry to read about the issues you are facing when using headphones with your A15. This certainly isn't the experience we would expect. Please check that the headphone port is free from dust and debris, and check in with the manufacturer of your headphones to ensure that they are compatible with your phone. If the issue persists after this, please send over an Error Report. To do so, please recreate this issue, and send over the Error Report immediately after in the Samsung Members app > Support > Error reports > Ensure 'Send system log data' is ticked > Send > Allow the Samsung Members app to run in the background so that it can collect the error logs. Our Software Team will then evaluate the data within your Error Report and provide a solution. We can assure you that we are always here to provide our support, and will help you enjoy the great phone that you have. ^SK at Samsung Support
2025-04-03
2025-03-29
CX
Thank you for taking the time to share with us this positive review about our Galaxy A15, Dazzle. Although we are pleased to read that you think this is a good phone overall thanks to its powerful battery and great value, we also appreciate that it was not possible to use Smart Switch to transfer your data from your old device. We can confirm that Smart Switch requires a minimum Android version of Android 4.3, with Android 9 being supported. Please follow this link, where you can find a useful guide about how to use this feature correctly for the best results: Smart Switch guide - https://www.samsung.com/uk/support/mobile-devices/what-is-smart-switch-and-how-do-i-use-it/ We also appreciate that you are now using a different keyboard as you noticed the Samsung Keyboard was adding extra letters, and we would like to share with you this second link, for the best tips about how to customise and use this app, including the Predictive Text function: Samsung Keyboard tips - https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-keyboard-on-my-phone/ We are confident that the guidance above will help you get the most out of this awesome device. ^CL at Samsung Support
2025-03-28
Gent
2025-03-20
CX
It's fantastic to see that you're getting more of the excellence that you'd expect from our range with your new A15. The battery will give you a true all-day experience, and the instinctive user-interface keeps it simple to navigate at all times. ^DB at Samsung Support
2025-03-16
South
CX
We're sorry to read that your A15 is taking 8 hours to charge, Richard, this certainly isn't what we would expect of this model. To address this issue, please check out the steps listed under 'My device is charging slowly' on the following link: https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/ If this issue persists after following the above guidance, please don't worry, we're here to help. You can reach out to our Support Teams using the contact details on the following link, during the listed operating hours: https://www.samsung.com/uk/support/contact/ We can assure you that we are here to help ensure that your brilliant phone works as it should, so that you can thoroughly enjoy it. ^SK at Samsung Support
2025-03-13
Samsung.com
Hola, Muchas gracias por compartir tu experiencia. Tus comentarios los tenemos muy en cuenta y nos ayudan a seguir mejorando. Si necesitas ayuda, puedes escribir a nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2025-03-13
cx
Thank you for taking the time to review the Galaxy A15. We pride ourselves in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the issues you mentioned regarding apps opening and calls being made. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-03-11
Neuburg an der Donau
Samsung Service Team
Hallo, es freut uns sehr, dass dir das Gerät so gut gefällt.
2025-03-10
Wetteren
2025-03-10
CX
We are disappointed to see you are not loving your A15, Stang. From the striking 6.5" Super AMOLED display to the awesome 50MP Main camera, you will get an unbelievable experience from your phone. With up to 128GB of internal storage and up to 1TB of external storage via an SD card, you will be storing more of our precious memories! If you have any questions on how to make the most out of your epic phone, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
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