Samsung Business Trade-In Program Frequently Asked Questions


Interested in trading in your old smartphones towards new business devices? Here are the questions we hear most often from customers.

General Information:

The Samsung Business Trade-In Program allows customers to trade in eligible devices and receive trade-in credit towards the purchase of new qualifying Galaxy devices. Simply add the trade-in program to your purchase during check out, tell us about the devices you’ll be trading in, and complete your order. Once you receive your new devices, ship us your trade-in devices and we’ll assess their value. The trade-in value will be credited to the account you used to pay for your order within seven business days.


You may trade one device for each new qualifying Galaxy device in your business order up to the total of new qualifying devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Larger quantity purchases may need to be split across multiple orders.

Click here for the complete Samsung Business Trade-In Program Terms and Conditions.


When you receive your order, you will have 30 days to ship your trade-in devices to Samsung. On receipt, we will review the condition of each device shipped and provide you with an email detailing the final value for each device. The credit will be applied to the account you used to pay for your order within seven business days.


Samsung offers different trade-in values based on the new Galaxy device model you purchase. The estimated value for each device will be displayed when you select the model and condition for trade in. You can refer to this estimate on your My Orders page at Samsung.com. Once your devices are received, Samsung will assess their condition. The value provided for each device will be based on Samsung’s assessment of the conditions of the devices received.


Each trade-in device must meet the following eligibility requirements:


  • Each device must power on, hold a charge, and not power off unexpectedly
  • Each device must have a functioning display with no black spots, dead pixels, or pixilation of any kind
  • Each device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings, water damage, or corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies (see below), each device may have a cracked front screen, but all other conditions apply
  • Each device must not be on a blacklist of any kind
  • At the time of trade-in, you must be the owner of each device; leased devices are not eligible
  • Security Screen Lock, Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on each device
  • You must perform a factory reset on each device before sending to Samsung. All data and any linked accounts (personal and business) must be removed.
  • Each device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.

If you decide after you make your purchase that you don’t want to trade in some or all of your old devices, just keep them. However, you will not receive the estimated trade-in value for any devices that Samsung does not receive.


Yes, we provide trade-ins for cracked devices (see Cracked Screen Offer below). However, in order to qualify, there must be no cracks in the device other than the screen.


Samsung will evaluate each device when we receive them. If we determine that a device does not meet the conditions described above, or if it is a device that is not eligible for trade in under this promotion, then Samsung will value that device at twenty-five dollars ($25.00). This value will be applied to the account you used to pay for your order.


No, unfortunately, Samsung cannot return a trade-in device once it is shipped. You will receive the minimum value of twenty-five dollars ($25.00) for each device that fails to pass our review.


In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade in (“Cracked Screen Offer”). A Cracked Screen Offer is only available if the trade-in value for your selected device displayed on Samsung’s business website. However, the device must meet all other eligibility requirements set forth above and may not have any cracks or breaks in the back, side, camera, or any other visible defects that go beyond normal wear and tear (including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts).


During your business trade-in order, you will be presented with device models we accept as well as the current value for each model based on its condition. The types of devices eligible for business trade in may be updated at any time by Samsung, so be sure to check before completing your order.


Yes! When you complete your order, Samsung will ship you your new Galaxy devices. Once you receive them, you can activate them and transfer your data, contacts, and accounts before you ship them for trade in. You can transfer your information from your old devices to your new ones using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device. Please note that you have 30 days from the date you receive your new devices to ship your old devices to us unless Samsung specifies a different time period for this promotion.

If you fail to send in your business trade-in devices within 30 days or a different time period Samsung specifies for this promotion, Samsung will not provide you credit for your devices.


Yes – however, please note that all remaining payments on the devices you’re trading in are your responsibility. You may also be subject to additional fees from your financing provider. Check with your current financing provider for details.


No – leased devices are not eligible for the Business Trade-In Program unless you purchase the leased devices from the owner before trading them. Check with your lease owner for details.


Trading in Your Devices:

No – you should ship only the trade-in devices to Samsung. If you no longer need the accessories, discard them in accordance with your local trash and recycling regulations. No trade in value is offered on anything other than the devices. If you do ship accessories with the devices, those accessories will not be returned.


Yes – for every new device you purchase, you may trade in one eligible device. Within each order, the number of devices you trade in may not exceed the number of new devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Additional devices provided over the order maximum will not be accepted and will not be returned. Please note that you must ship the trade-in devices in a well-padded box to ensure that no damage occurs during shipment. You are responsible for the condition of the devices until they are received by Samsung.


Here are the steps to complete a successful trade-in shipment.

1. Please wait until your new devices are delivered before sending your trade-in devices.

2. Before sending your trade-in device, please transfer your personal and business information from the device you will send us.

3. Reset your devices to factory settings and disable any software locks installed on the device. We cannot accept a device for trade-in if you have not taken these steps.

4. Supply your own packaging. Samsung cannot provide packaging for your trade-in order. Your pre-paid mailing label can be found and printed on your My Business Orders page at Samsung.com.

5. You are responsible for any damage during shipment, so please pack your devices carefully. We suggest you use a segmented shipping box, pictured below, when sending multiple devices. Please be sure to pack each device with sufficient paper, foam, or plastic padding to protect it from the other items in the box in case of drops during shipping.

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Figure 1: Use a segmented shipping box and wrap each device paper, foam, or plastic padding.

6. Tape the shipping label on one side of the package with clear tape. Be careful to remove other labels if there are any on the box. If you lose your shipping label, it is always available on your My Business Orders page at Samsung.com/business.

7. Drop off the package only at an authorized FedEx Ship Center. We will be able to track your trade-in once when it is scanned by FedEx at the Ship Center – do not use a FedEx drop box. Find a FedEx Ship Center near you.


Refer to the user manual or support page on Samsung’s website for how to do a factory reset on your current devices prior to shipping them to Samsung. In addition, make sure that you remove all accounts, passwords, locks, SIM cards, and memory cards before sending the devices to Samsung. Any items such as SIM cards, memory cards, or accessories sent with your devices will not be returned. Please note that Samsung assumes no responsibility for any data you leave on your devices when you ship them to Samsung as a trade in.


You will receive an email from Samsung when your devices are received and evaluated. The email will detail the assessed value of each device. The total assessed value of your trade in will be applied to the account you used to pay for your order within seven business days.


If you have lost or discarded the shipping label, please log into your Samsung account and reprint the label from your My Orders page. If you require additional assistance, please click here for the available support options.


We’re sure you’ll love your new Galaxy devices but, just in case, our normal return policy applies. Samsung will refund your purchase price, but unfortunately cannot return your old devices. For this reason, we urge you not to send your trade-in device until you have received, set up, and transferred personal and business information to your new device.

If you return your new device, Samsung will deduct any promotional or enhanced trade-in value from the credit provided to you on acceptance of the trade-in device. You will receive the everyday trade-in value rather than the enhanced trade-in value associated with the new Galaxy purchase offer. The value of your trade in will be issued as a Samsung Business store credit which may be used to shop Samsung.com/us/business for any product.

If you receive any free promotional gifts with your new devices, you will have to return the gifts as well as the devices in order for your return and refund to be processed per the terms of our Return Policy.


Trade-in Return:

No, Samsung cannot return devices traded in via the Business Trade-In Program once you have shipped them to us.


No, when you ship your old devices to us, you are transferring ownership to Samsung and they cannot be returned to you. The credit for your devices will be applied to the account you used to pay for your order within seven business days.


No, Samsung cannot return devices traded in via the Business Trade-In Program once you have shipped them to us. You will be refunded the value of the returned device(s) according to our Return Policy. The value of your trade in will be issued as a Samsung Business store credit which may be used to shop https://Samsung.com/us/business for any product.


We’re here to help! If you require additional assistance please click here for the available support options and we’ll be happy to assist you with any additional questions you may have.