Samsung Beyond Boundaries:
the missing piece to your appliance & TV repair
Mobile repair that fits into your schedule, wherever you are.
Our lives are one gigantic puzzle and each piece is a chore, an important meeting, a lunch date we’ve been looking forward to or maybe game night with friends. Each day, each week and each year we do our best to line them up and put them together as best we can. But every once in a while, an extra piece pops up that doesn’t quite fit and it throws the entire thing off. Or, a piece goes missing and we need to rethink the entire picture. It can be a car that’s suddenly undrivable or a surprise dentist need, but oftentimes it’s something as simple and consequential as an appliance or television breaking down. Afterall, without a refrigerator, your dinner party is in jeopardy. Without a washer and dryer, your work trip becomes a lot more stressful. And without a television, your appointment TV is, well, canceled. It’s why Samsung Care, ranked #1 in Quality1 and Service Coverage,2 created the Beyond Boundaries program — to get your appliances or TVs, and your life, back on track with convenient at-home repair from well-trained, professional technicians, no matter where you are.
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“The technician was very professional and gave me tips on how to best care for my product. It was wonderful - not many people take the time and make the effort to be so helpful. We would love to have the same technician every time! He was great!”
-Kieth O. from Ocean View, DE
“The technician called ahead of time to let me know when he would be at my home and showed up on time. He promptly went to work diagnosing and precisely fixing the problem with my refrigerator. He even cleaned up where the leak made a mess. It is nice to know there are professionals who care about and are passionate in what they do. Thank you.”
-Edward T. from Tukwila, WA
“The technician troubleshooted all the steps, eventually found what was wrong, and fixed the problem. Not only was he patient, but he was very kind to my wife, my children and myself. I had a problem with my dryer and it turned out to be a great experience. Thanks again”
- Michael A. from South Bend, IN
“The service representative was amazing and took the time to show us some tips to help us take care of our refrigerator like cleaning the cat fur from the vent that got caught up behind it. It was honestly a fun appointment filled with laughter and tips to help me with my Samsung refrigerator. On top of resolving the concern with our ice maker he even showed me how to carefully take out the shelves for cleaning.”
- Michael and Laura N. from Louisa, VA
You're never far from a helping hand
As you’re reemerging from your winter hibernation and looking to get back into fighting shape, hit the ground running with the wind at your back with helpful tech on your side. Those fitness goals you set are no match for the combined power of the health and exercise tracking capabilities of Galaxy Ring, Galaxy Watch Ultra and Galaxy S25 Ultra. Set (and crush) your personalized goals, and track everything from heart rate to calories burned to run distance.4 Connect Galaxy Ring to the Samsung Health app and leverages its complex AI algorithms to give you a daily Energy Score so you know how hard to push it every day. If your Energy Score calls for something more Zen, stream a guided yoga workout to the 65” Class The Frame TV. It’s as flexible as you are (or will be) – doubling as wall art when it’s off and a center of entertainment and exercise when it’s on.
A thousand things on your mind. Repair isn't one of them.
Just because you need to get your appliance fixed, doesn’t mean you need to remake all your plans. You’ve likely moved things around multiple times to make it all fit in the first place. Don’t worry, convenient at-home repairs are just a click or call away. If you’re within four hours of a service center, you can receive convenient, at-home repairs for your TV or appliance. During the visit, the technician will conduct a 10-point diagnostic test to help correctly identify and solve the problem. Repairs are backed by a 90-day warranty or for the remainder of the device warranty.
If you need repair on a connected appliance like a Bespoke AI Laundry Combo, odds are good that the SmartThings4 app has already given you and the technician a heads up on what the issue is with an AI diagnosis via Home Care. It also provides step-by-step instructions for self-diagnosis and repair if you feel up to it. Otherwise, the app provides you with another way to send in a repair ticket.
Regardless of whether you need service, it’s a good idea to keep your appliances or TVs maintained and stay up to date on your warranty. For information on your Samsung products, make an account or sign in here. With just one account, you can access Samsung Care, get product support, track your order and get exclusive rewards and offers. You’ll also receive personalized care messages that include helpful tips, warranty updates, service reminders and more. Just provide a mobile number to start your care journey.5
After you’ve spent countless hours figuring out and stressing about putting your schedule together, the last thing anybody needs is a surprise to add to the list. Beyond Boundaries helps you keep it all together with convenient service options that come to you when you need them, wherever you are. To get started and find a service provider near you, make an appointment on the SmartThings app, schedule it online via chat or your account, text us 24/7 at 1-800-SAMSUNG or call 8am-12am ET, or use What’sApp or Members app.
More useful resources
- 1Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own TVs. Samsung achieved #1 ratings for Overall Quality and Warranty Coverage. Samsung tied with three other brands for Overall Quality. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.
- 2 Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only
- 3 Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.
- 4Available on Android & iOS devices. A Wi-Fi connection and a Samsung account are required.
- 5By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.