Use call features on your Samsung earbuds

Girl tapping on Galaxy Buds2 Pro to call

When your Galaxy Buds2 Pro, other Galaxy Bud series earbuds, or Gear IconX earbuds are connected to your phone, you can answer and control calls without picking up your phone. Go ahead, take a run or go to the gym when you want to. You won't have to worry about missing a thing.

Answer or decline a call

If you receive a call while wearing the earbuds, they will play a sound, and a voice notification will inform you of the incoming call's phone number.

  • To answer the call, double tap the touchpad.

  • To decline the call, touch and hold the touchpad.

  • To end the call, double tap the touchpad.

  • On Galaxy Buds or Buds+, you can turn off the microphone while on a call by touching and holding the touchpad during a call so the other party cannot hear you.

If you aren't notified of the incoming call's phone number by voice notification, navigate to and open the Galaxy Wearable app. Depending on the earbuds, you may need to tap the SETTINGS tab or tap Earbud settings. Tap Read notifications aloud, and, if needed, tap the switch at the top of the screen. From there, tap the switch next to Incoming call.

If you don't see the option for Incoming call, tap See all, tap the drop-down menu, and then select All. "Incoming call" will appear in the list.

To see all the things your Galaxy Buds can control with the touchpads, check out our guide.

Answer a second call

If you receive a second call while you're talking on the phone, the earbuds will emit a sound.

  • To end the current call and answer the second call, tap and hold the touchpad.

  • To place the current call on hold and answer the second call, double tap the touchpad.

  • To switch between the current call and the held call, double tap the touchpad during a call.

Note: When using the Gear IconX, you can only hear the other party's voice through the main earbud.

Call quality with your earbuds

Your voice will always come through when taking a call on your Samsung earbuds, even in crowded areas. Each earbud features an internal microphone and two external microphones that help filter out noise.

You’ll be able to hear during a call thanks to the internal microphone that limits surrounding noises. The external microphones focus on your voice so you can be heard clearly without interruption.

If you can’t be heard by the other party, you can try adjusting the earbuds or checking the microphone volume to make sure you aren’t muted. Also, be aware that sound from calls will be heard on the phone if you aren’t wearing your earbuds properly.

 A girl adjusting inserted Galaxy Earbuds2 Pro

Make calls using a voice assistant

If you love using Bixby, Alexa, or Google Assistant to navigate your phone, why not use those assistants for making calls on your earbuds? To use this feature, you must have one of the touch and hold commands on your earbuds set to Voice command.

  1. Navigate to and open the Galaxy Wearable app on your connected phone, and then tap Touch controls

    Note: Depending on your earbuds model, you may need to tap the switch next to Touch controls to turn it on.

    Touch controls option turned on in the Galaxy Wearable app
  2. Select your preferred earbud by tapping Left or Right, and then select Voice command.

    Note: With the Galaxy Buds2 Pro, tap Touch and hold, and then select your desired command.

  3. Next, while wearing your earbuds, touch and hold your preferred earbud and ask your voice assistant to call one of your contacts. For instance, if you’re using Bixby, you can say “Hi, Bixby, call mom.”

Note: If you need help with the assistant on your phone, you can review our AI assistant guide.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Table of contents