Using 5G on Galaxy phones

A car traveling at high speeds, signifying 5G speeds

With 5G starting to roll out across the U.S., it won't be long before the whole country is connected to a better mobile network. If you have a 5G phone, you'll be able to enjoy faster downloads, instant streaming, and much more. But 5G is more than a mere boost in speed; it's literally the foundation of autonomous cars, augmented reality, and other new and exciting wireless technology.

5G availability and compatibility

Before you can start enjoying 5G, please be aware that its availability is still limited, but there are multiple models available that support 5G.

However, more and more 5G infrastructure is being built, and each carrier will have 5G available in more cities as time goes on.

  • Many other carriers will also be supporting 5G. If your carrier is not listed, contact them directly to get the details for their 5G rollout.

    In addition to a 5G phone, you'll need to be sure you are using the SIM card that came with the phone, or you may need to get a new SIM from your carrier. Some older SIM cards are not compatible with 5G.

    If you have a 5G capable phone with the appropriate SIM card, and you are in a 5G service area, you don't have to do anything to take advantage of the increased speed and connectivity. Your phone is preconfigured to take advantage of all the benefits of 5G automatically.

5G vs 5GE

In general terms, 5G refers to the 5th generation of cellular technology. However, 5G should not be confused with AT&T's 5GE, or 5G Evolution.

Simply put, AT&T's 5GE is a rebranded name for their current network, which runs on comparable 4G speeds. However, AT&T along with Verizon Wireless are currently working on launching an actual 5G network.

Note: Verizon's 5G plan is known as 5G Ultra Wideband.

5G benefits

5G may be blazing fast, but it isn't just about delivering faster speeds. It's about helping the world become more connected through IoT (Internet of Things).

5G is revolutionary because it will help more devices connect and operate simultaneously. We're talking about more than 100 times the number of connected devices in a single area.

5G will boast a network speed of 10Gbps, compared to 10Mbps with 4G. That is a huge jump in speed.

Troubleshooting your 5G connection

  1. Check if you are in a 5G coverage area.

    Initially, mobile 5G service is only available in certain cities but will be available in more cities soon. As the 5G infrastructure grows, it won't be long before your city has optimal 5G coverage as well.

    If you are in a coverage area, the phone may switch to LTE during periods of heavy use to maintain optimal device performance.

     

  2. Check if you have a 5G service plan and SIM from your carrier.

    5G connectivity may not have been added to your service plan. Contact your carrier to make sure you are signed up for the correct service plan.

    Make sure you are using the SIM card that came with the phone, or a 5G compatible SIM provided by your carrier. Older SIM cards are not compatible with 5G plans.

     

  3. Check your phone's display.

    Whenever 5G coverage is not available, your phone will automatically fall back to 4G or 3G speeds. Check to see if your phone is displaying the 5G indicator on the status bar. If it isn't, your phone is using either 4G or 3G. The 5G indicator's appearance will vary based on carrier.

     

  4. Enable 5G on your phone.

    Open Settings, and then search for and select Network mode. Tap Network mode, and then tap an option that includes 5G connectivity, or GLOBAL.

     

  5. Restart your phone.

    Swipe down from the top of the screen with two fingers to open Quick settings, and then tap the Power icon. Tap Restart, and then tap Restart again.

    If you are still having connectivity issues after restarting, contact your carrier for further assistance.

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