Google Device Protection on your Galaxy phone

Man looking at phone

Losing your phone is scary enough. You don’t want to even think about someone suspicious resetting it and using it for no good. Don’t worry, Google Device Protection can prevent that from happening. If your phone is ever lost or stolen, this service protects your phone from unauthorized factory data resets by using your Google account information to verify your identity.

How Does Google Device Protection work?

Google Device Protection is enabled automatically when you add a Google account to your phone and set a Lock screen. When an unauthorized reset gets performed on your phone, you will be required to sign into the last Google account that was used before the reset. If the wrong information is entered into the phone, it will not unlock.

Unlock Google Device Protection

When your phone is reset using the Recovery menu, your phone will ask you for your Google account information. Simply enter it the same way you normally do.

But here's what to do if the situation is a bit complicated:

  • If you cannot remember any of your Google account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center.

Google Sign in screen
  • If you have forgotten your password, you’ll be able to create a new password through the Google website. However, Google requires a 24-hour cool-down period before the new password will unlock your phone.

  • If you have multiple Google accounts and don't know which account was set up with the phone, you can visit the Google Device Manager and check to see if the phone is in the list of devices registered to the account.

Reset without triggering Google Device Protection

If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset.

Remember, a factory data reset will completely wipe your phone's data. Please back up any important files or data before doing a reset.

To perform a regular factory reset, navigate to and open Settings on your phone. Then, search for and select Factory data reset. Tap Factory data reset again, and then review the information. When you're ready, tap Reset. If you have a security lock set and Samsung account on the phone, you will be asked to enter your credentials. Finally, tap Delete all.

A list of reset settings including Factory data reset

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support


Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Don’t see what you need?

Visit our contact page to review all your options.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help