Get your Samsung device ready for service
Is your device ready for service? Let's back up your data and secure your information before you send your device for repair. Following our recommended procedures will ensure your service goes quickly and smoothly. The first step is to select what type of service you'll be using.
Getting ready for mail-in service
You should have already received instructions on how to package your device, but what should you do before you put it in the box? The following checklists will help make sure you include everything necessary for service and don't accidentally pack up anything you need to keep. Please contact us if you need any additional assistance.
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with your Order
Your order, returns, refunds and trade-in questions answered
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST 7 days a week
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri