Get your Samsung device ready for service

Sending Samsung Phone in for repair

Is your device ready for service? Let's back up your data and secure your information before you send your device for repair. Following our recommended procedures will ensure your service goes quickly and smoothly. The first step is to select what type of service you'll be using.

Getting ready for mail-in service

You should have already received instructions on how to package your device, but what should you do before you put it in the box? The following checklists will help make sure you include everything necessary for service and don't accidentally pack up anything you need to keep. Please contact us if you need any additional assistance.

Getting ready for carry-in service

You may already know where to take your device for service, but what do you need to do before you take it in? The following checklists will help make sure you don't forget anything.

Request Service

If you haven't created a service request, visit our support center.

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or text SMSCARE to 62913 for 24/7 live support

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