Get your cracked Samsung TV screen repaired

Samsung TV with cracked screen

If the screen on your Samsung TV is cracked, there’s no need to worry. We have all the information you need right here for servicing your curved, flat, LCD, LED, QLED, UHD, or Full HD TV, including a few steps to take before sending your TV in for repair. Our recommended procedures will ensure your service goes smoothly so you can get back to enjoying your TV.

Note: Your TV’s screen must be 32-inches or smaller to qualify for mail-in service.

Find a service location and track your repair

When setting your TV up for service, you should make sure to choose the location that is closest to you. Then you can set up an appointment and track the status of your repair.

We’ve included some links to help you get started.

  • Use our Service locator to find a Samsung Repair Center.

  • Once you’ve set up your repair service, you can track your repair status by entering your Service Request Number and telephone number.

Samsung Service locator with a list of product types to select from

Set up service for a TV 32 inches or smaller

If you have a TV that is on the smaller side (32 inches or smaller), you can send it for service through the mail. There are a few things you should take care of before shipping your TV.

  1. Make sure you have a copy of all your login information for your TV’s apps. This way, you can log back into your apps when your TV returns. For example, you may be using Netflix, Hulu, HBO Now, VUDU, Prime Video, and a Samsung Account on the TV.

  2. Remove any USB drives, dongles, or accessories you have attached to your TV and keep them in a safe place.

  3. The power cord must be sent with your TV, so make sure to include it.

  4. Next, ship your TV for service. If you have arranged to have it repaired, you should have received mailing instructions. See the previous section for more information on setting up repair service.

     

    If you didn’t receive instructions or if you misplaced them, you can contact Samsung Support.

Set up service for a TV larger than 32 inches

If your TV is bigger than 32 inches, you can have it repaired by a local Samsung Repair center. There are a few things you should take care of before getting it serviced.

  1. If you haven't done so already, find a Repair Center near you and set up an appointment.

  2. To prepare for your appointment, make sure you have a copy of all your login information for your TV’s apps. This way, you can log back into your apps after your repair. For example, you may be using Netflix, Hulu, HBO Now, VUDU, Prime Video, and a Samsung Account on the TV.

  3. Remove any USB drives, dongles, or accessories you have attached to your TV and keep them in a safe place.

  4. If you take your TV to a local service center, the power cord must be with your TV, so make sure to include it.

  5. If you set up carry in service, transport your TV to your local repair center at the designated time. Once it's dropped off, you can track your repair status by entering your Service Request Number and telephone number on our website.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Table of contents