Understanding your Samsung Care benefits

Terms and conditions

Standard benefits

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Speed assured stopwatch

Speed Assured*

Selected mobile repairs
within 24 hours
*T&Cs apply.
  • The following terms and conditions apply to Samsung Electronics Australia Pty Ltd’s (Samsung) “Speed Assured” 24 hour repair offering:

  • 1. Only Mobile Products are covered by the offering, subject to spare parts availability. Mobile Products means Samsung mobile phones, tablets, wearables and smartwatches.
  • 2. Only Australian variants of Mobile Products manufactured by Samsung are covered.
  • 3. Mobile Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Speed Assured offering. Customers should contact Samsung directly to confirm the position in relation to their Mobile Product.
  • 4. Customers must:
    • (a) deliver their Mobile Products to a Samsung Authorised Service Location; and
    • (b) collect their Mobile Product from the same Authorised Samsung Service Location. Samsung is unable to repair and return a Mobile Product to a customer’s home within the same 24 hour period.
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Instant response logo

Instant Response

24/7 Call Centre and
Live Chat Support
  • For all General Service and Warranty Information, Troubleshooting, Service Centre information Samsung Electronics Australia, we are here for you everyday 24/7.

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Hassle-Free Delivery logo

Hassle-Free
Delivery*


Free home delivery once
repairs are complete
*30 km radius of drop off location only. T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Hassle-Free Delivery” offering, providing customers with an at home delivery service for their repaired Mobile Products:

  • 1. Customers must drop off their Mobile Product to an Authorised Samsung service location only – third party or non- Samsung retailer repair locations are not included.
  • 2. Customers who have selected a loan device during Samsung’s repair booking process are excluded from the Hassle-Free delivery service. This is because loan devices must be returned personally to the Authorised Samsung Service Location, upon return of the loan device, Samsung will provide the Customer with their repaired Mobile Product.
  • 3. Delivery is limited to the Customer’s nominated address which must be within a 30km radius of the drop-off location (i.e. the Authorised Samsung Service location).
  • 4. The Customer (as detailed in Samsung’s repair paperwork) must be available to accept delivery of their Mobile Product. If the Customer is not available to accept delivery the Mobile Product will be returned to the Authorised Samsung Service Location for the Customer’s later collection.
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Extended Home Repair Hours logo

Extended Home
Repair Hours*


Mon-Fri 7am-8pm
Sat 9am-5pm
*T&Cs apply, metro areas only.
  • The following terms and conditions apply to Samsung’s “Extended Home Repair Hours” offering (Offer):

  • 1. The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2.The Offer is only available to Eligible Products which are located within Metropolitan areas in Australia, for further details please visit www.samsung.com/au/support/metropolitan-areas
  • 3. The Offer is subject to the availability of the Samsung Authorised Service Partner.
  • 4. The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.
  • 5. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 6. Customers who wish to exercise the Offer must:
    • (a) Provide a valid copy of purchase invoice prior to the service technician arriving to perform the service and
    • (b) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603.
  • 7. This Offer is not transferrable, exchangeable or redeemable for cash.
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Home Support logo

Home Support
On Demand*


Within 24 hours, or on a day
that suits you (Mon-Sat)
*T&Cs apply. Selected products only, metro areas only.
  • The following terms and conditions apply to Samsung’s “Home Support on Demand” offering (Offer):

  • 1. The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. Eligible Products which are located within Metropolitan areas in Australia (see www.samsung.com/au/support/metropolitan-areas) are able to receive the 24 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 24 hours or on a preferred date.
  • 3. Eligible Products which are located outside of Metropolitan areas in Australia are covered by 48 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 48 hours or on a preferred date.
  • 4. Customer must contact Samsung before 16:00 to be eligible for the 24 hours or 48 hours offering (as applicable).
  • 5. The Offer is subject to the availability of the Samsung Authorised Service Partner.
  • 6. The Offer is applicable Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.
  • 7. Eligible Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Extended Home Repair Hours offering1. Customers who wish to exercise the Offer in these circumstances should contact Samsung directly to confirm their position in relation to their Eligible Product.
  • 8. Customers who wish to exercise the Offer must:
    • (a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a Service Request; and
    • (b) Provide a valid copy of purchase invoice prior the service technician arriving to perform the Service.
  • 9. This Offer is not transferrable, exchangeable or redeemable for cash.
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Premium benefits

tv free health check logo

Free Health Check

6 month courtesy call
and maintenance visits*
*T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Free Health Check (TV)” offering (Offer):

  • 1. This Offer is only available on Samsung QLED Televisions (QA55Q7FAMWXXY, QA65Q7FAMWXXY, QA75Q7FAMWXXY, QA65Q8CAMWXXY, QA55Q8CAMWXXY, QA75Q8CAMWXXY, QA65Q9FAMWXXY, QA75Q9FAMWXXY, QA88Q9FAMWXXY, QA55Q6FAMWXXY, QA75Q9FNAWXXY, QA65Q9FNAWXXY, QA65Q8FNAWXXY, QA55Q8FNAWXXY, QA75Q7FNAWXXY, QA65Q7FNAWXXY, QA55Q7FNAWXXY, QA75Q6FNAWXXY, QA65Q6FNAWXXY and QA55Q6FNAWXXY), Samsung Frame series (UA43LS003AWXXY, UA55LS003AWXXY, UA65LS003AWXXY, UA55LS03NAWXXY and UA65LS03NAWXXY), Premium UHD TV Series (UA65MU9000WXXY, UA55MU9000WXXY, UA65MU8000WXXY, UA55MU8000WXXY, UA82MU7000WXXY, UA75MU7000WXXY, UA65MU7000WXXY, UA55MU7000WXXY, UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY, UA65NU8000WXXY UA65NU8500WXXY and UA55NU8500WXXY) Televisions (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 form an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty
  • 3. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.
  • 4. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
    • (b) Upload a valid copy of their purchase invoice to validate their registration.
  • 5. This Offer is not transferrable, exchangeable or redeemable for cash.
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fridge free health check logo

Free Health Check

6 month courtesy call
and maintenance visits*
*T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Free Health Check (REF)” offering (Offer):

  • 1. The Offer is only available on Family HubTM (SRF630BFH2, SRF670BFH, SRF651BFH3 and SRF671BFH2) and Chef Collection Refrigerator (SRF751CCSS) (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 3. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.
  • 4. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
    • (b) Upload a valid copy of their purchase invoice to validate their registration.
  • 5. This Offer is not transferrable, exchangeable or redeemable for cash.
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Washing Machine free health check logo

Free Health Check

6 month courtesy call
and maintenance visits*
*T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Free Health Check (WM)” offering (Offer):

  • 1. The Offer is only available to Samsung FlexWashTM Washing Machines (WV16M9945KV) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW and WD85N74FNOR), excluding accessories and peripherals which is purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products). The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 2. Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product’s Samsung Express Warranty period1.
  • 3. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
    • (b) Upload a valid copy of their purchase invoice to validate their registration.
  • 4. This Offer is not transferrable, exchangeable or redeemable for cash.
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Heat pump dryer free health check logo

Free Health Check

6 month courtesy call
and maintenance visits*
*T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Free Health Check (Heat Pump Dryer)” offering (Offer):

  • 1. The Offer is only available to Samsung Heat Pump Dryer (DV90N8289AW), excluding accessories and peripherals which is purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Product).
    The Offer is only available during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit https://www.samsung.com/au/support/warranty/.
  • 2. Customers who make a valid claim will be able to receive two (2) free maintenance visits per year during the Eligible Product’s express warranty period1.
  • 3. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
    • (b) Upload a valid copy of their purchase invoice to validate their registration.
  • 4. This Offer is not transferrable, exchangeable or redeemable for cash.
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remote free replacement logo

Free Replacements

Remote and One Clear Connection cable
*T&Cs apply. In addition to Australian Consumer Law
  • The following terms and conditions apply to Samsung’s “Free Replacements on Remote and One Clear Connection cable” offering (Offer):

  • 1. The Offer is only available to Samsung QLED Series (QA55Q7FAMWXXY, QA65Q7FAMWXXY, QA75Q7FAMWXXY, QA65Q8CAMWXXY, QA55Q8CAMWXXY, QA75Q8CAMWXXY, QA65Q9FAMWXXY, QA75Q9FAMWXXY, QA88Q9FAMWXXY, QA55Q6FAMWXXY, QA75Q9FNAWXXY, QA65Q9FNAWXXY, QA65Q8FNAWXXY, QA55Q8FNAWXXY, QA75Q7FNAWXXY, QA65Q7FNAWXXY, QA55Q7FNAWXXY, QA75Q6FNAWXXY, QA65Q6FNAWXXY and QA55Q6FNAWXXY), Samsung Frame TV Series (UA43LS003AWXXY, UA55LS003AWXXY, UA65LS003AWXXY, UA55LS03NAWXXY and UA65LS03NAWXXY), Premium UHD TV Series (UA65MU9000WXXY, UA55MU9000WXXY, UA65MU8000WXXY, UA55MU8000WXXY, UA82MU7000WXXY, UA75MU7000WXXY, UA65MU7000WXXY, UA55MU7000WXXY, UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY, UA65NU8000WXXY UA65NU8500WXXY and UA55NU8500WXXY) (excluding accessories and peripherals) which are purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is subject to parts availability.
  • 3. Each Customer who makes a valid claim is eligible to claim a total of two per item.
  • 4. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 5. Customers who wish to exercise the Offer must:
    • (a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
    • (b) Provide a valid copy of their purchase invoice to validate their claim.
  • 6. Samsung will endeavor to distribute the remote or One Clear Connection cable (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
  • 7. The Offer is designed to cover customers who have lost their remote or One Clear Connection cable or those who simply would like to receive an additional remote or One Clear Connection cable free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their remote or One Clear Connection cable are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
  • 8. This Offer is not transferrable, exchangeable or redeemable for cash.
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water filter free replacement logo

Free Replacements

Water filter and shelves*
*T&Cs apply. In addition to Australian Consumer Law
  • The following terms and conditions apply to Samsung’s “Free Replacements on Water Filter and Shelves” offering (Offer):

  • 1. The Offer is only available on Family HubTM (SRF630BFH2, SRF670BFH, SRF651BFH3 and SRF671BFH2) and Chef Collection Refrigerator (SRF751CCSS) (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is subject to parts availability.
  • 3. Each Customer who makes a valid claim is eligible to claim a total of two per item.
  • 4. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 5. Customers who wish to exercise the Offer must:
    • (a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
    • (b) Provide a valid copy of their purchase invoice to validate their claim.
  • 6. Samsung will endeavor to distribute the water filter or shelves (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
  • 7. The Offer is designed to cover customers who would simply like to receive additional water filter or shelves free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their water filter or shelves are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
  • 8. This Offer is not transferrable, exchangeable or redeemable for cash.
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inlet outlet hose free replacement logo

Free Replacements

Inlet and outlet hoses*
*T&Cs apply. In addition to Australian Consumer Law
  • The following terms and conditions apply to Samsung’s “Free Replacements on Inlet or Outlet Hose (WM)” offering (Offer):

  • 1. The Offer is only available on FlexWashTM Washing Machines (WV16M9945KV) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW and WD85N74FNOR), excluding accessories and peripherals which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is subject to parts availability.
  • 3. Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s Express Warranty. The Offer is only valid during the Eligible Product’s Express Warranty period. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty
  • 4. Customers who wish to exercise the Offer must:
    • (a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
    • (b) Provide a valid copy of their purchase invoice to validate their claim.
  • 5. Samsung will endeavor to supply the inlet or outlet hose (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
  • 6. The Offer is designed to cover customers who would simply like to receive an additional inlet or outlet hose free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
  • 7. This Offer is not transferrable, exchangeable or redeemable for cash.
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filter free replacements logo

Free Replacements

Filter*
*T&Cs apply.In addition to Australian Consumer Law
  • The following terms and conditions apply to Samsung’s “Free Replacements on Filter (Heat Pump Dryer)” offering (Offer):

  • 1. The Offer is only available on Heat Pump Dryer (DV90N8289AW), excluding accessories and peripherals which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is subject to spare parts availability.
  • 3. Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s express warranty.
    The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit https://www.samsung.com/au/support/warranty/.
  • 4. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
    • (b) Upload a valid copy of their purchase invoice to validate their registration.
  • 5. Samsung will endeavor to supply the filter (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
  • 6. The Offer is designed to cover customers who would simply like to receive an additional filter free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via samsung.com.au/support or 1300 362 603 for assistance.
  • 7. This Offer is not transferrable, exchangeable or redeemable for cash.
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free support logo

Free Support

Free home installation check, product optimisation and tutorials
  • The following terms and conditions apply to Samsung’s “Free Support” offering (Offer):

  • 1.The Offer is only available on selected Samsung QLED Televisions (QA55Q7FAMWXXY, QA65Q7FAMWXXY, QA75Q7FAMWXXY, QA65Q8CAMWXXY, QA55Q8CAMWXXY, QA75Q8CAMWXXY, QA65Q9FAMWXXY, QA75Q9FAMWXXY, QA88Q9FAMWXXY, QA55Q6FAMWXXY, QA75Q9FNAWXXY, QA65Q9FNAWXXY, QA65Q8FNAWXXY, QA55Q8FNAWXXY, QA75Q7FNAWXXY, QA65Q7FNAWXXY, QA55Q7FNAWXXY, QA75Q6FNAWXXY, QA65Q6FNAWXXY and QA55Q6FNAWXXY), Frame Televisions (UA43LS003AWXXY, UA55LS003AWXXY, UA65LS003AWXXY, UA55LS03NAWXXY and UA65LS03NAWXXY), Premium UHD TV Series (UA65MU9000WXXY, UA55MU9000WXXY, UA65MU8000WXXY, UA55MU8000WXXY, UA82MU7000WXXY, UA75MU7000WXXY, UA65MU7000WXXY, UA55MU7000WXXY, UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY, UA65NU8000WXXY UA65NU8500WXXY and UA55NU8500WXXY), Family HubTM Refrigerators (SRF630BFH2, SRF670BFH, SRF651BFH3 and SRF671BFH2), Chef Collection (SRF751CCSS), FlexWashTM Washing Machine (WV16M9945KV), Heat Pump Dryer (DV90N8289AW) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW and WD85N74FNOR), excluding accessories and peripherals which were purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is only valid within the first three (3) months from the date of purchase of the Eligible Product.
  • 3. The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offering is not applicable outside these hours or on Sundays or Public Holidays.
  • 4. The Offer is subject to the availability of the Samsung Authorised Service Partner.
  • 5. Customers who wish to exercise the Offer must:
    • (a) Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care;
    • (b) Upload a valid copy of their purchase invoice to validate their registration
    • (c) Contact Samsung Support to request Free Support Service Request.
  • 6. This Offer is not transferrable, exchangeable or redeemable for cash.
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peace of mind logo

Peace of Mind

50% accidental damage discount on parts*
*T&Cs apply.
  • The following terms and conditions apply to Samsung’s “Peace of Mind” offering (Offer):

  • 1. The Offer is only available on Samsung QLED Televisions (QA55Q7FAMWXXY, QA65Q7FAMWXXY, QA75Q7FAMWXXY, QA65Q8CAMWXXY, QA55Q8CAMWXXY, QA75Q8CAMWXXY, QA65Q9FAMWXXY, QA75Q9FAMWXXY, QA88Q9FAMWXXY, QA55Q6FAMWXXY, QA75Q9FNAWXXY, QA65Q9FNAWXXY, QA65Q8FNAWXXY, QA55Q8FNAWXXY, QA75Q7FNAWXXY, QA65Q7FNAWXXY, QA55Q7FNAWXXY, QA75Q6FNAWXXY, QA65Q6FNAWXXY and QA55Q6FNAWXXY), Frame Television (UA43LS003AWXXY, UA55LS003AWXXY, UA65LS003AWXXY, UA55LS03NAWXXY and UA65LS03NAWXXY), Premium UHD TV Series (UA65MU9000WXXY, UA55MU9000WXXY, UA65MU8000WXXY, UA55MU8000WXXY, UA82MU7000WXXY, UA75MU7000WXXY, UA65MU7000WXXY, UA55MU7000WXXY, UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY, UA55NU8000WXXY, UA75NU8000WXXY, UA82NU8000WXXY, UA65NU8000WXXY UA65NU8500WXXY and UA55NU8500WXXY), Family HubTM Refrigerators (SRF630BFH2, SRF670BFH, SRF651BFH3 and SRF671BFH2), Chef Collection (SRF751CCSS), FlexWashTM Washing Machine (WV16M9945KV), Heat Pump Dryer (DV90N8289AW) and QuickDriveTM (WW85M74FNOR, WW85M64FOPW and WD85N74FNOR), excluding accessories and peripherals (excluding accessories and peripherals) which were purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
  • 2. The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty.. Customers may make up to two (2) “Peace of Mind” claims during each year of the Eligible Product’s Express Warranty period.
  • 3. Customers with an Eligible Product who make a valid claim will be able to receive a 50% discount off the invoice amount applicable to the cost of spare parts in the event the Eligible Product suffers from customer induced damage or is otherwise not covered by Eligible Product’s Express Warranty or the Australian Consumer Law.
  • 4. The discount provided by the Offer does not extend to any labour charges which may be payable.
  • 5. Repair Services must be completed by a Samsung Authorised Partner Only.
  • 6. Customers who wish to exercise the Offer must contact Samsung Support to complete a Repair Service Request.
  • 7. The Offer is designed to cover circumstances where the Eligible Product suffers from customer induced damage. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their Eligible Product is suffering a manufacturing fault should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
  • 8. This Offer is not transferrable, exchangeable or redeemable for cash.

1 Consumer entitlements under the Australian Consumer Law may however persist.