Samsung | Optus Gift redemption
Offers
FAQ

Samsung | Optus
Gift redemption

Your Galaxy. Your way.

samsung products and telstra logo

Available offers

Optus x Samsung Galaxy Tab A9+ promotion

Get a Galaxy Tab A9+ on us when you purchase Galaxy S25 Series, Galaxy S25 Edge, Galaxy Z Fold7 or Galaxy Z Flip7.

Promotional Period:
1 September 2025 – 25 September 2025

Redemption Period
1 September 2025 – 31 October 2025

I purchased from Optus

Redeem
Terms and Conditions (incl Privacy Notice)

Optus x Samsung Galaxy Tab A9+ promotion

Get a Galaxy Tab A9+ on us when you purchase Galaxy S25 Series, Galaxy S25 Edge, Galaxy Z Fold7 or Galaxy Z Flip7.

Promotional Period:
1 September 2025 – 25 September 2025

Redemption Period
1 September 2025 – 31 October 2025

I purchased from Harvey Norman / Joyce Mayne / Domayne

Redeem
Terms and Conditions (incl Privacy Notice)

Optus x Samsung Galaxy Z Fold7 / Flip7 eVoucher promotion

Get a $800 Samsung voucher to redeem on selected
Galaxy products valued up to $1,148 RRP.

Promotional Period:
10 July 2025 – 3 August 2025

Redemption Period
22 July 2025 – 31 October 2025

Redeem
Terms and Conditions (incl Privacy Notice)
eVoucher redeemable on Selected Samsung Products

• Samsung Galaxy Buds FE $199.00 $150.00
• Samsung Galaxy Buds3 $299.00 $200.00
• Samsung Galaxy Buds3 Pro $399.00 $300.00
• Samsung Galaxy Watch8 LTE $749.00 $500.00
• Samsung Galaxy Watch8 Classic LTE $999.00 $800.00
• Samsung Galaxy Watch Ultra 2025 $1,299.00 $1,000.00
• Samsung Galaxy Ring $699.00 $550.00
• Samsung Galaxy Tab S10 FE 5G 128GB $1,049.00 $800.00
• Samsung Galaxy Tab A9+ 5G 64GB $529.00 $400.00

Optus x Samsung Galaxy Watch eVoucher promotion

Get a $250 Samsung voucher to redeem on selected
Galaxy products valued up to $368 RRP.

Promotional Period:
10 July 2025 – 3 August 2025

Redemption Period
22 July 2025 – 31 October 2025

Redeem
Terms and Conditions (incl Privacy Notice)
eVoucher redeemable on Selected Samsung Products

• Samsung Galaxy Buds FE $199.00 $150.00
• Samsung Galaxy Buds3 $299.00 $200.00
• Samsung Galaxy Buds3 Pro $399.00 $300.00
• Samsung Battery Pack 10,000mAh 25W $69.00 $50.00
• Samsung 3-in-1 Wireless Charger $249.00 $200.00
• Samsung Galaxy SmartTag2 1PK $55.00 $50.00
• Samsung Galaxy Ring $699.00 $550.00
• Assorted Samsung Galaxy Watch straps from $50

Frequently Asked Questions

More questions? Check out the FAQs below.

  • ETA for delivery – When will I receive my GWP gift?

    If the clam status shows “Shipped” and you have received the tracking number via email from Samsung, you can track the delivery via the DHL website https://www.dhl.com/au-en/home/tracking.html ↗

    You can also find the tracking number under your claim in Redemption History once you have logged in to the redemption portal:
    Redemption ID with “AUG” pre-fix:
    https://samsung-redemption.com/customer/#/sasso/AU-gwp
    2) Redemption ID with “AUGE” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwpnev

    If you are not going to be available to accept delivery on that day, don’t worry. DHL will leave a “Sorry we missed you!” card and will take your delivery to your local Australia Post Office to be collected at a convenient time. Alternatively, you can redirect your gift or organise a redelivery through the track and trace website.

    Like many organisations, Samsung Electronics Australia is having to adapt to work practices and processes in light of COVID-19. We usually allow 60 days for dispatch and delivery to be completed.
    However, with the spread of COVID-19, you will temporarily experience longer than usual delivery times. It is our best interest to protect the health and wellbeing of our people, suppliers and customers.
    We understand this may be challenging but we appreciate your patience during these unprecedented times. Please also note, Star Track had announced the removal of signature on home delivery for the health and wellbeing of its staff. Deliveries will only be made to a safe place or a “Sorry We Missed You” card will be left and your package will be held at your local post office for pick –up.

    If the clam status shows “Shipped” and you have not received the tracking number via email, please log in to your redemption portal and confirm if there is tracking number attached to your redemption ID.
    1) Redemption ID with “AUG” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwp
    2) Redemption ID with “AUGE” pre-fix: https://samsung-redemption.com/customer/#/sasso/AU-gwpnev

    Sometimes the tracking number email might be detected as spam in your mailbox, and you might miss the information.

    The delivery process can take up to 60 days to be completed.

    If the clam status shows “Pending Shipping”, there is no tracking number assigned yet. When your gift is ready for delivery, you will receive an email from us with the tracking details.

  • Samsung have engaged with selected delivery partners to deliver our physical promotional gifts/GWP gifts, once promotional claims have been validated.

  • Once the claim has been submitted and validated in the Samsung promotions system, the delivery address information cannot be changed or updated.

  • For a POP to be valid, it MUST include the below information:
    1) Valid Purchase Date (order date in the case of a pre-ordered device) as outlined in the Terms & Conditions
    2) Product Purchased
    3) Participating Retailer

    You can upload up to three Proof of Purchase Document that may be one of the following:

    1) Tax Invoice showing a valid purchase date
    2) Screenshot of your purchase email confirmation
    3) Welcome letter
    4) Contract letter showing a valid purchase date
    5) Packing slip - included in the delivery parcel of your purchased device. Packing slips cannot be accepted as Proof of Purchase unless accompanied by a supporting document that includes the date of purchase (e.g. Contract letter, Tax Invoice)

    What is a Receipt number?
    Receipt number can be found on your tax invoice or contract letter correlating to the uploaded POP.

  • The maximum size of a proof of purchase attachment is 5MB, and file types accepted are png, jpeg, jpg and pdf.

    If you have tried the above and are still unable to attach, please email your attachment together with the redemption ID and we will attempt to upload it for you. Email: telco-promos@samsung.com

  • For Optus promotions, usually customers can only submit up to five claims for each promotion.

    The maximum of claims allowed are subjected to each promotion.

    Please always refer to the Terms & Conditions as the guideline.

  • You should check that you have purchased an eligible product within the promotional period via the terms and conditions of each respective promotion.

    Please also check that your proof of purchase includes all of the necessary details as outlined above in the ‘What is a valid Proof of Purchase?’.

  • If your redemption status shows “Validation Completed” or “Pending Shipping”, that means your redemption request has been validated and approved.
    1) For E-voucher claim (“AUE” and “AUGE” pre-fix), you will received the voucher via email within 7 days upon redemption approval.
    2) For GWP claim with (“AUE” and “AUGE” pre-fix), you will receive an email with the tracking details when the gift has been shipped.

  • All GWP gifts comes with a warranty.

    Please retain your Proof of Warranty Letter and pop into a Samsung Store where they can help you out, alternatively you can call our Samsung Care team: https://www.samsung.com/au/info/contactus/

  • Please use the below link and select “Reset Password”, then enter your email address https://account.samsung.com/accounts/v1/MBR/resetPassword#

    Once this is completed, an email will be sent to your email account with a link to reset your password.

  • Please use the below link and select “Find ID”, then enter your First name, Last name and Date of birth then select “FIND MY ID”. https://account.samsung.com/accounts/v1/MBR/findId

    The system will then provide you with secure information regarding your registered email account for your Samsung Account.

  • A valid Samsung Account is required in order to submit an eligible redemption as per the Terms and Conditions.

    To create a new Samsung Account please follow the link below: https://account.samsung.com/membership/intro

  • Please ensure you are typing the 15-digit IMEI number only.

    If you have tried this, please send through a copy of your Proof of Purchase document, as well as a screenshot/photo of your IMEI number on the phone itself to telco-promos@samsung.com. We can then escalate this for you for investigation.

  • You can find the 15 digit IMEI number by pressing *#06# on your keypad, or follow the directions on Samsung.com

  • Unfortunately once the redemption period has ended, we are no longer accepting new claims.

    You can find information on our promotion and redemption period in each promotion’s Terms and Conditions.