Samsung Health Monitor Installation Requirements

Last Update date : Feb 19. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Installing the Samsung Health Monitor app is simple. However, like other apps, it has requirements must be met or there will be problems with the installation.

The Samsung Health Monitor icon next to an error symbol.

The basic requirements for a trouble-free installation are:

  • Connect the Watch normally through the Galaxy Wearable App.
  • Update the firmware of your Watch to the latest version through the Galaxy Wearable app.
  • Samsung Health Monitor can only operate on the wearable devices with Watch Active2 or higher.
  • Samsung Health Monitor is not supported on third-party devices, or if the user/devices are overseas.
  • The Android version of the smartphone must be Android™,N (7.0) or higher.

Please note, the Samsung Health Monitor is a service that has been approved so that only domestic products can be linked, so it can be used only for products sold domestically.

Domestic products can only be used overseas if the terms and conditions of use and personal information agreement is completed in domestic. However, without completing the consent procedure, it is not possible to use it overseas.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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