How do I Remove Accounts & Screen Locks from my Galaxy Phone?

Last Update date : Feb 16. 2026

If you are preparing your Galaxy phone for a repair or service, you may need to remove registered accounts and turn off your lock screen passcode. Follow the below guide to learn how to remove your Samsung Account, Google Account & disable your lock screen.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Removing a Samsung Account

1 Head into your Settings

Head into your Settings

2 Tap on Accounts and backup

Tap on Accounts ad backup

3 Select Manage accounts

Tap on Manage accounts

4 Select your Samsung account

Select Samsung account

5 Then tap on Remove account

Select Remove account

6 Select Remove account to reconfirm the action, then enter your Samsung Account password to remove the account from your phone.

Select Remove account

If you have forgotten your Samsung Account password please refer to our guide Fing a Forgotten ID or Password for my Samsung Account.

Removing a Google Account

1 Head into your Settings

Head into your Settings

2 Tap on Accounts and backup

Tap on Accounts ad backup

3 Select Manage accounts

Tap on Manage accounts

4 Select the Google account you would like to remove

Select Google account

5 Then tap on Remove account

Select Remove account

6 Select Remove account to reconfirm the action

Select Remove account

Removing the Lock Screen

1 Open the Settings app

Open Settings

2 Select Lock screen and AOD

Select Lock Screen and AOD

3 Select Screen lock and biometrics

screen lock and biometrics

4 Enter in your security PIN, Pattern or Password

enter in pattern

4 Then select Swipe

Select Swipe

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