Galaxy Store
Common Topics
Galaxy Store
galaxy-storeSolutions & Tips
-
General
Disabling Samsung Free
FAQ for Apps & Services. Find more about 'Disabling Samsung Free' with Samsung Support.
-
How to use the device
The updated recycle bin feature in My Files on Galaxy devices with One UI 6.0
This guide teaches you how to delete and restore files using your phone or tablet's My Files, Gallery or Voice Recorder app.
-
Settings
Download the latest version of Bixby Vision
FAQ for Samsung Mobile Device. Find more about 'Download the latest version of Bixby Vision' with Samsung Support.
-
How to use the device
How do I cancel a subscription in Galaxy Store
FAQ for Samsung Apps & Services. Find more about 'How do I cancel a subscription in Galaxy Store' with Samsung Support.
-
How to use the device
Checking my purchase history and update apps in the Galaxy Store
FAQ for Samsung Apps & Services. Find more about 'Checking my purchase history and update apps in the Galaxy Store' with Samsung Support.
-
How to use the device
Enable Push Notifications from the Galaxy Store
FAQ for Samsung Mobile Device. Find more about 'Enable Push Notifications from the Galaxy Store' with Samsung Support.
-
General
Do I need a Samsung Account to download an App?
FAQ for Samsung Apps & Services. Find more about 'Do I need a Samsung account to download an App?' with Samsung Support.
-
General
Reporting Intellectual Property Infringement in the Galaxy Store
FAQ for Samsung Apps & Services. Find more about 'Reporting Intellectual Property Infringement in the Galaxy Store' with Samsung Support.
-
Security/Privacy
Unable to Download Apps from the Galaxy Store
FAQ for Samsung Apps & Services. Find more about 'Unable to Download Apps from the Galaxy Store' with Samsung Support.
-
Payment
Why didn't I receive the in-app item after payment?
FAQ for Samsung Mobile Device. Find more about 'Why didn't I receive the in-app item after payment?' with Samsung Support.
-
Payment
Can I get a Refund for an app or in-app item?
FAQ for Samsung Apps & Services. Find more about 'Can I get a Refund for an app or in-app item?' with Samsung Support.
-
Payment
Registering & Using Coupons on the Galaxy Store
FAQ for Samsung Mobile Device. Find more about 'Registering & Using Coupons on the Galaxy Store' with Samsung Support.
-
Samsung Cloud Web
How to create and use a passkey
Learn how to easily create and utilise a secure passkey with our step-by-step guide. Enhance your online security today.
-
SmartTings Find
How to use SmartThings Find to locate a lost S Pen Pro
Use the following instructions to use the SmartThings app to locate a lost S Pen Pro.
-
Settings
How to stay signed in or out of your Samsung.com account
Learn how to manage your Samsung.com account login status to stay signed in securely or sign out.
-
Security
How to synchronise OneDrive with your Galaxy device
The following instructions explain how to sync the My Files app with OneDrive.
-
Backup/Restore
How to use Google One to back up your Galaxy phone’s data
This guide will help you automatically back up your Galaxy phone’s data to Google Drive, as well as perform a manual backup.
ADDITIONAL INFORMATION
Warranty Information
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law
News & Alerts
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Samsung Online Store
![online store]()
![online store]()
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Join Members Community
![samsung members]()
![samsung members]()
Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Warranty Information
![Warranty Information]()
![Warranty Information]()
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Apps & Services Customer Support
Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454