How to find the Serial Number in my TV menu

Last modified : Oct 24. 2019

On the back of your Samsung television you can find a white sticker. On that sticker is all the information about your TV when it comes to Serial Number, Model Number, etc. However, if your TV is wall mounted it can be tricky to access the sticker on the back that has the Model Number and Serial Number on it. If your TV powers on and you can access the Settings Menu - see the steps below on how to find the Serial Number inside the Settings Menu on your TV.

Please Note: If your TV has been serviced, particularly if it has had the Main board replaced, the Serial Number information may be missing in the Settings Menu - you'll need to find the sticker on the back of the TV to find the Serial Number information.

1 Press the Home Home button on your remote control to bring up the Smart Hub/Eden Menu and then select Settings Settings .
Samsung TV Settings
2 Scroll down to Support Support and then select About This TV from the menu list in the centre.
Support Menu
3 On the About This TV page, you will have all of the TV information on display, including the TV serial number.
About this TV
4 You can also select the QR Code button and scan the QR image with your phone. By scanning the QR code, you will have all of the TV information on your phone where you will be able to save it.
QR Code
QR Code

For more information on QR Codes, please visit our page on Scanning a QR Code from Samsung phone.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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