Can a technician see me through a built-in TV camera for Remote Management?

Last modified : Mar 19. 2018

A Samsung technician could see you through the built-in camera but only if they are accessing an app that uses the built in camera (Skype, Camera app, etc). Samsung technicians will never access these types of apps while connected to your TV unless they are specifically asked to do so in order to test that particular app functionality. You can set the camera's position to prevent the technician from seeing you. There is no way for the technician to access your built in camera without your knowledge.


Samsung Remote Management is a one-on-one support with Samsung technician over the internet.

Samsung Remote Management

In Remote Management Samsung, technicians can do the following: 

●   Diagnose your TV. 
●   Reset your TV to factory settings. 
●   Update the TV to latest software. 
●   Manage smart hub. 
●   Back-up TV settings. 
●   Restore and customise your TV settings.

Please note: The remote management system uses a secure connection between your TV and our server. All information is stored on Samsung's servers and no third party company has access to this information. No unwanted information can be sent to your TV or any malicious programs.

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