Smart Hub Connection Test
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If your TV is having trouble maintaining a network connection or your apps are not connecting to the internet properly, running a Smart Hub Connection Test diagnoses the problem by checking the Internet connection, the Samsung servers, and the Apps services.
Menu button on your Samsung remote control to bring up the Smart Hub/Eden Menu and then select 
Settings
Support tab and then select Device Care.
Menu button on your Samsung remote control to bring up the Smart Hub/Eden Menu and then select Settings
Support tab and then select Self Diagnosis.
The Smart Hub Connection Test is made up of 5 different parts - identifying which one is causing the connectivity issues with your TV will help understand what further troubleshooting steps are required to get your TV back online.
Gateway Test
If the TV fails the Gateway test, the router may be preventing the TV from connecting to the internet. Power cycle both the TV and the Wireless Router and try again.
DNS Test
If this fails, the TV is not communicating with the DNS servers. Changing the DNS server address to the Google Public DNS Server (8.8.8.8) may help resolve DNS server issues.
Settings > General > Network > Network Status > IP Settings
Change DNS from Get Automatically to Manual and set as 8.8.8.8
ISP Block Test
Contact your Internet Service provider – the TV has recognised that the ISP may be blocking the TV from connecting to the Samsung Servers.
Samsung Servers
The TV is failing to connect to the Samsung Server. Take note of the Model Number and Firmware Version and contact 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts who can troubleshoot further.
Samsung App Server Test
The TV is failing to connect to the Samsung App Servers. Take note of the Model Number and Firmware Version and contact 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts who can troubleshoot further.
Connect a Samsung TV to the Internet
Connect your Samsung TV to the internet to stream movies, browse the internet, and get the most out of the Smart Hub apps.
Smart Hub Connection Test
Select Learn More and use our Smart Simulator for a step-by-step interactive guide.
If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team.
This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.
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