Smart Hub Connection Test
If your TV is having trouble maintaining a network connection or your apps are not connecting to the internet properly, running a Smart Hub Connection Test diagnoses the problem by checking the Internet connection, the Samsung servers, and the Apps services.
Menu
button on your Samsung
remote control and then select 
Settings
> 
Support
> Self Diagnosis
.
The Smart Hub Connection Test is made up of 5 different parts - identifying which one is causing the connectivity issues with your TV will help understand what further troubleshooting steps are required to get your TV back online.
Gateway Test
If the TV fails the Gateway test, the router may be preventing the TV from connecting to the internet. Power cycle both the TV and the Wireless Router and try again.
DNS Test
If this fails, the TV is not communicating with the DNS servers. Changing the DNS server address to the Google Public DNS Server (8.8.8.8) may help resolve DNS server issues.
Settings > General > Network > Network Status > IP Settings
Change DNS from Get Automatically to Manual and set as 8.8.8.8
ISP Block Test
Contact your Internet Service provider – the TV has recognised that the ISP may be blocking the TV from connecting to the Samsung Servers.
Samsung Servers
The TV is failing to connect to the Samsung Server. Take note of the Model Number and Firmware Version and contact 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts who can troubleshoot further.
Samsung App Server Test
The TV is failing to connect to the Samsung App Servers. Take note of the Model Number and Firmware Version and contact 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts who can troubleshoot further.
If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.
This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.
Thank you for your feedback!
Did not find what you're looking for? We're here to help.
Online
Live Chat Support with a Samsung product expert.
Book a Mobile Product Service Request via Australia Post
We'll respond within 24 hours of your request.
We endeavour to respond within 24 hours.
Call
For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia
For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia
From overseas
24 hours / 7 days a week
For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung
Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.
Face-to-Face Support
Search for the nearest Samsung Service Centre's in your area.
Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.