Lines on Samsung TV screen
There are a few different ways you might see lines or missing pixels on the TV screen. To determine whether this is a software problem or a hardware issue, please follow the steps below:
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Performing a Picture Test
Follow the steps below to learn how to perform a Picture Test on your 2020 and 2021 model TVs or watch our instructional video.
Note: If Device Care is greyed out, please exit the app running in the background of your TV.
Note: If Self Diagnosis is greyed out, please exit the app running in the background of your TV.
2015 Models: Menu > Support > Self Diagnosis > Picture Test
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.
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