Get Remote Assistance with a Samsung TV

Last modified : Apr 04. 2019

Most Samsung TVs will have a Remote Support option in the Support menu of the TV settings. You can call or chat with our Samsung Care experts who might request to view your TV remotely. The technician will then be able to help sort out any issues you might have with your Samsung TV, by viewing the TV through a secure server. The TV will require a network connection, but our agents will be able to walk you through connecting your TV to the internet to get started.


Giving an authorised Samsung technician remote access to your TV will mean that you can sort out problems that are software related, or fix Settings in the TV that might be causing a problem. Remote Assistance will allow the technician full access of your television to make any suitable adjustments. The agent can view the current settings of your televisions when you connect and save them.


Here's a list of some of the services offered through remote management: 


●   Diagnose issues you might be having with the TV

●   Customise the TV settings for you (Picture, Sound, Smart Hub settings etc)

●   Backup and restore your customised settings.

●   Reset your TV to the factory default.

●   Install the latest firmware.

●   Manage the Smart Hub settings

●   Configure and install Smart Hub apps

●   Optimal Picture and Audio Calibration

Please note: Disclaimer and Terms and Conditions are required to be accepted before using the application.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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