Samsung TV Changes Settings Automatically

Last Update date : Oct 20. 2020

    Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

There is a viewing mode on your Samsung TV called Retail Mode. When this mode is selected, any changes to the picture and sound will revert back to its original factory settings after 30 minutes. For your TV to function normally, you will need to change to Home Mode. Any changes made to your TV while in this mode will remain.


If you find that your TV is in Retail Mode, follow the instructions below to change to Home Mode.

1 Press the Home button on your Samsung remote control and select Settings.
Samsung TV settings option
2 Cycle down to the General tab on the left hand side and then select System Manager from the middle menu.
System Manager
3 At the bottom of the System Manager Menu is an option called Usage Mode. While on Usage Mode, press enter on your remote control and a pop up will appear giving you 2 options to choose from Home Mode and Retail Mode. Choose Home Mode and press enter.
Usage mode settings.
4 Once you have made your selection, you will be prompted to enter the TV's PIN number. The default PIN number for Samsung TVs is: 0000. For troubleshooting tips, go to Samsung TVs Default Pin code.
Enter PIN

Please note: Depending on the model of your television the above image may vary, however, the steps to change to Use Mode is still the same. 

Other troubleshooting tips you may want to try is turning off Intelligent Mode if you have it turned on. Having Intelligent Mode activated will reset any changes you have manually made to the picture and sound.

The other option is to reset your TV. Click on the link for instructions on resetting your Samsung TV.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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