Samsung TV Changes Settings Automatically

Last modified : Jun 13. 2019

There is a viewing mode on your Samsung TV called Retail Mode. When this mode is selected, any changes to the picture and sound will revert back to its original factory settings after 30 minutes. For your TV to function normally, you will need to change to Home Mode. Any changes made to your TV while in this mode will remain.


If you find that your TV is in Retail Mode, follow the instructions below to change to Home Mode.

1 Press the Home button on your Samsung remote control and select Settings .
Samsung TV settings option
2 Cycle down to the General tab on the left hand side and then select System Manager from the middle menu.
General settings Menu
3 At the bottom of the System Manager Menu is an option called Usage Mode. While on Usage Mode , press enter on your remote control and a pop up will appear giving you 2 options to choose from Home Mode and Retail Mode . Choose Home Mode and press enter.
Usage mode settings.

Please note: Depending on the model of your television the above image may vary, however, the steps to change to Use Mode is still the same. 

Other troubleshooting tips you may want to try is turning off Intelligent Mode if you have it turned on. Having Intelligent Mode activated will reset any changes you have manually made to the picture and sound.

The other option is to reset your TV. Click on the link for instructions on resetting your Samsung TV.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us