Samsung TV will not Turn On

Last modified : Jan 31. 2019

The last thing anyone wants is to get home at the end of the day, go to turn on the TV and get no response. A lot of power issues can be the result of a hardware problem, and the best thing to do is to get a trained Service Technician to take a look at your TV if you are having trouble. There are a few things you can try at home first:

TV Standby Light is ON

1 Press the Power button on the Remote

Try to aim the Remote directly at the red LED on the TV

2 Press the Power button on the TV

Press and hold the Power button on the TV for 10 seconds to make sure the problem doesn't lie with the remote control.

The power button is located on the back of the TV or under the front bezel. Depending on your model it will either be underneath in the center of the lower panel, or on the back towards the bottom left hand side (bottom right if you're facing the TV screen) in newer models. Check the page on Control a Samsung TV without a Remote for more information.

TV Standby Light is OFF

If you have 2018 Q7, Q9 or Frame model TV, please see the page on How to Resolve Power issues with a One Connect box

1 Press the Menu/Home button on the Remote

If the TV displays the menu or Smart Hub when you press the button on the remote - the TV is on, it's just displaying a black screen. Change the Source on the TV to another input. See the page on Samsung TV has No Picture for more troubleshooting steps.

2 Press the Controller button on the TV

Depending on the TV, there will be a Jog Controller or TV Control Stick that will allow you to access the TV menu and change the source. Use the control on the TV to select an option - toggle it left or right to see if anything appears on the TV.

If the control menu appears on the screen, the TV is on but not displaying any input. Check the connections or change the input source on the TV. If the controller button works on the TV, but not the remote, check the batteries in the remote control.

TV Control Stick or Jog Controller

Please Note: The Jog Controller or TV Controller may be located under the front panel of the TV rather than on the back. Check the full User Manual (not the e-manual) for information specific to your TV model.

3 Cold Boot the TV

Unplug the TV from the power source and leave it for a minute or two. Reconnect the power cable directly to the wall rather than a surge protector. If the TV Standby light appears - the TV is receiving power. If the Standby light still doesn't appear, please get in touch to organise a service.

TV Standby Light is Flashing

1 Cold Boot the TV

Unplug the TV from the power source and leave it for a minute or two. Reconnect the power cable directly to the wall rather than a surge protector. If the TV Standby light appears - the TV is receiving power. If the Standby light still doesn't appear or continues flashing, please get in touch to organise a service.

If none of the steps above have resolved your issue, please contact us by Live Chat or call Samsung Customer Care on 1300 362 603 (Toll Free in Australia). Our Samsung Care experts can arrange a Service Technician to make an assessment and repair your TV if necessary. We have technicians available all over Australia!

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