Samsung TV will not Turn On

Last modified : Aug 16. 2019

The last thing anyone wants is to get home at the end of the day, go to turn on the TV and get no response. A lot of power issues can be the result of a hardware problem, and the best thing to do is to get a trained Service Technician to take a look at your TV if you are having trouble. There are a few things you can try at home first:

If you have 2018 Q7, Q9 or Frame model TV, please see the page on How to Resolve Power issues with a One Connect box

  • Unplug the TV power cord from the wall power point or power board for 10 minuites and hold the power button for 60 seconds. Plug the TV back in and try to turn on the TV.
  • If you are using a remote control to turn on the TV, ensure that the remote control is working. When pressing the buttons on your remote control a red light will flash on the control itself when pressing the buttons. If there is no light, you may need to change the batteries in your remote control.
  • Press and hold the power button on your TV for around 10 seconds and your TV should power on.
  • Check to see if the power outlet you are using is working correctly. You can test this by getting a lamp and plugging it into the outlet and switching it on.
  • Unplug and devices that are connected to the TV. There may be an issue with the port or the device.

The power button is located on the back of the TV or down the bottom at the back. Depending on your model it will either be underneath in the center of the lower panel, or on the back towards the bottom left hand side (bottom right if you're facing the TV screen) in newer models. Check the page on Control a Samsung TV without a Remote for more information.

  • Check that the TV is plugged in to the wall socket correctly and also check that the power cable is plugged into the back of your TV all of the way.
  • If the TV is off and the red standby light is not on, you may have an issue with the power. Check the fuse box and see if the circuit breaker hasn’t been tripped.
  • If you are using a power board that has a surge protector, check to see if that is turned on and hasn’t been tripped.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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