Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L

Inox 220 V 536 L
RF23R6201SR/BZ

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Voltagem

Capacidade

Dimensões

  • Largura

    908 mm

  • Altura

    1777 mm

  • Profundidade

    788 mm

Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L
Inox 220 V 536 L

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Destaques

Alimentos frescos por muito mais tempo

Twin Cooling Plus™

Portas com design elegante e minimalista para um visual moderno

Design moderno

Muito gelo, pouco espaço

Ice Max

Recursos

Controle remotamente de qualquer lugar, a qualquer momento

Wi-Fi Embutido

Monitore e controle sua geladeira a qualquer momento, de qualquer lugar. Com Wi-Fi embutido, você pode verificar a temperatura facilmente, receber aviso se a porta ficar aberta e até controlar o vencimento dos alimentos usando um aplicativo de smartphone – o Smart Things.3, 4 Ele também detecta e ajuda a diagnosticar problemas.

Armazene alimentos e bebidas na temperatura ideal

CoolSelect Pantry™

A CoolSelect Pantry™ oferece a temperatura ideal para cada tipo de armazenamento, seja de bebidas, comidas ou vinhos. Ótimo para descongelar itens com segurança em um espaço controlado. Um design inteligente e acessível, que facilita a retirada e armazenamento de itens.

Alimentos frescos pelo dobro do tempo

Twin Cooling Plus™

A tecnologia Twin Cooling Plus™ utiliza dois sistemas de refrigeração independentes, um em cada compartimento. Assim, evita-se a troca de odores entre o freezer e o refrigerador e preservam-se os alimentos frescos por mais tempo.1

Portas com design elegante e minimalista para um visual moderno

Design moderno

Aproveite um design elegante e simples. As portas Sleek Edge têm estilo sofisticado e atemporal valorizado por um dispenser de água e gelo minimalista e puxadores New Edge. Esses elementos combinam de forma natural e harmoniosa com qualquer cozinha.

Muito gelo, pouco espaço

Ice Max

O Ice Max produz até 2.4 kg de gelo por dia,2 assim você sempre terá gelo pronto! Com seu design fino e compacto, ele ocupa menos espaço para você guardar mais alimentos.

Acabamento resistente a impressões digitais

À prova de manchas

Ajuda a reduzir manchas para manter uma aparência limpa todos os dias.

Abra as gavetas com muito mais facilidade

Puxadores EZ-Open™

Abra a gaveta do freezer facilmente com o puxador EZ-Open.™ É só levantar a alça e ela elimina o vácuo da porta, assim a gaveta abrirá sem esforço — ideal também para crianças ou idosos. Além disso, sua trava mantém a porta fechada com segurança.

Fácil acesso ao Painel de Controle

Display Acessível

A altura e a posição dos controles garantem uma melhor acessibilidade para todos, aprovado pela ADA.5 O display está ao alcance do braço, mesmo se você estiver em uma cadeira de rodas, e você também poderá controlar tudo com apenas uma mão.

1. Baseado em testes independentes pela Intertek em comparação com um sistema de resfriamento convencional. 2. Baseado em testes internos comparados com modelos Samsung convencionais. Samsung RF23R6201SR: armazenamento de gelo de até 1.3 kg de uma vez/capacidade de fabricação de gelo de até 2.4kg por dia. 3. Exige conexão Wi-Fi. 4. É necessário ter conexão Wi-Fi e uma conta no aplicativo Smart Things. Disponível para dispositivos Android e iOS. 5. Requisito da ADA (American Disabilities Act - Lei Americana de Portadores de Deficiência): o controle de exibição do refrigerador precisa ser posicionado ao alcance do braço (1,2 metro acima do piso) e permitir a operação com uma mão.

Especificações

  • Total (L)

    536 

  • Frost Free

    Sim

  • Tecnologia de Refrigeração

    Twin Cooling plus

  • Número de portas

    3

  • Consumo Energético (kWh/Mês)

    60 

  • Total (L)

    536 

  • Freezer (L)

    125 

  • Refrigerador (L)

    411 

  • Compressor

    Digital Inverter

  • No Frost

    Sim

  • Tecnologia de Refrigeração

    Twin Cooling plus

  • Temperatura da Geladeira

    1ºC a 7ºC

  • Prateleiras no Refrigerador

    5

  • Gavetas na Geladeira

    2

  • Espaços Porta Refrigerador

    6

  • Prateleiras

    5 EA

  • Porta Ovos

    Não

  • Power Cool

    Sim

  • Iluminação Interna

    LED

  • Temperatura do Freezer

    -15ºC a -23ºC

  • Fábrica de Gelo

    Automática

  • Espaços Porta Freezer

    2 EA

  • Iluminação Interna

    LED

  • Power Freeze

    Sim

  • Número de Portas

    3

  • Compartimento Flexível

    Cool Select Pantry

  • Pés Ajustáveis com Rodízio

    Sim

  • Conexão de Água

    Sim

  • Aviso Troca Filtro

    Sim

  • Filtro de Água

    Interno

  • Filtro (Refil)

    HAF-QIN

  • Garantia Geral

    1 ano

  • Alarme de Porta Aberta

    Sim

  • Smart

    Sim

  • Altura (cm)

    1777 

  • Profundidade (mm)

    788 

  • Profundidade de balcão

    Sim

  • Largura (mm)

    908 

  • Altura (mm)

    1777 

  • Profundidade (mm)

    788 

  • Profundidade s/ Puxador (mm)

    726 

  • Profundidade sem porta (mm)

    610 

  • Peso líquido (kg)

    126 

  • Peso bruto (Kg)

    135.9 

  • Largura com embalagem (mm)

    973 

  • Altura com embalagem (mm)

    1925 

  • Profundidade com embalagem (mm)

    788 

  • Peso Bruto (kg)

    136 

  • Tela

    Interno

  • Cor do Gabinete

    Inox

  • Dispenser de Água e Gelo

    Sim

  • Tipo de display

    Externo

  • Tipo de puxador

    Barra arqueada

  • Cor

    Inox

  • Dispenser de Água e Gelo

    Sim

  • Classe de eficiência energética

    A++

  • Consumo Energético (kWh/Mês)

    60 

Avaliações

Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L

3.7

Recomendado por 70% dos clientes.

Escrever uma avaliação
5.0 51%
4.0 17%
3.0 4%
2.0 8%
1.0 20%
Recursos 5.0
Performance 5.0
Design 5.0
Valor 3.7
Resumo de avaliações por IA
  • Clientes elogiam o design elegante, profundidade de balcão e interior espaçoso com compartimentos bem organizados e acabamento em aço inoxidável.
  • Muitos relatam falhas graves no produtor de gelo, incluindo travamentos, paragens completas e produção lenta, mesmo após reparações múltiplas.
  • Vários mencionam mau funcionamento simultâneo do dispensador de água, com fugas, fluxo lento ou funcionamento contínuo.
  • Alguns clientes expressam arrependimento e desconfiança na marca, apesar de reconhecerem os méritos estéticos e funcionais do design.
  • A maioria considera que os problemas de fiabilidade prejudicam significativamente a satisfação geral, apesar dos pontos positivos iniciais.
Gerado por IA a partir de análises de clientes, que pode incluir análises incentivadas.

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Filtros

A classificação por relevância coloca as melhores avaliações no topo. Consideramos coisas como votos úteis, avaliação mais recente, fotos e outros traços que os leitores buscam em suas avaliações.

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196 Avaliações

LesJ57
5 (9,999)

2020-11-24

5 (9,999)
[This review was collected as part of a promotion.] ‘I received this refrigerator from Samsung for product testing purposes.’ There are three things that need to be considered when buying one of these or an American equivalent. They are:- 1) make sure that entry to your property is wide enough and there are not too many steps. 2) Look at the width and height and make sure they will go through your doors in to it's final resting place.3) Where your appliance ends up, make sure you have a water supply to plumb it in for the ice maker. I do not have a water supply anywhere near so will not be able to comment until I have arranged for water to be fed to it. I told my wife we were getting this to review, at first she was pleased because she was fed up of the broken drawer runners in the freezer of our current FF. Her next comment was where will I put all my stuff!!. When the appliance was delivered it was straight forward and it was soon up and running. There is hardly any noise from the motor when running much much quieter than anything we had before. We started to load up with the contents of our other appliance and my wife kept saying wow! look at the room. we got everything and more into both the freezer part and the fridge. One criticism was there was a lack of a small shelf for small condiment and chutney jars, so we bought a small add on shelf which does the job and can be seen in the attached photo. We have now had the FF for just about a week now and every day my wife say's,"Wow I love my new fridge)" she has been won over. I cannot praise it enough, the fit and finish is superb. Goodbye to finger marks. The Freezer compartment is well designed and items can be easily got, with a little bit of forethought. One of the real pleasures is to see metal drawer runners, goodbye to flimsy plastic. Would I recommend this Fridge/Freezer? Yes without doubt!
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Recomendaria este produto.
Postado originalmente em Samsung UK
Anonymous
5 (9,999)

2020-12-21

5 (9,999)
I received this refrigerator from Samsung for product testing purposes.' Delivery - excellent 5* Installation - excellent 5* When first opening the twin doors the most obvious feature is the abundance of storage space available even the way the door space that is home to the ice / drink dispenser has been well thought out unlike my current device where the space in that area is wasted. My wife is delighted with the freezer compartment, our old one (six years- is a side by side so the storage for the freezer was a little more precarious opening it is an art to make sure nothing falls out) with a little thought and consideration the freezer can be stocked so that everything is accessible. I like the fact that the water filter is changed from the front so no more pulling the device out to change the old filter. If I was to have a criticism it would be that unlike my previous device the doors are not self closing and it is slightly more noisy but not to an annoying level
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Recomendaria este produto.
Postado originalmente em Samsung UK
riv2er
5 (9,999)

2019-09-16

Cicero

5 (9,999)
[This review was collected as part of a promotion.] I wanna start off by saying how much I am in love with my new refrigerator. The color which is Tuscan is beautiful, you can’t tell from the photo but it sometimes looks gray and sometimes it looks brown, I love it. I am an avid Samsung fan and have televisions that are Samsung this refrigerator totally exceeded my expectations it is very roomy everything is easy to get to and I like the fact that I am able to control the temperature and it has an alarm to alert you if the door was left open. That was an issue I had on my previous one where the door would always be left open and I would find out a little too late so that is really a very neat feature I would totally recommend this refrigerator I love it
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Resposta da Samsung:
2019-09-23

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Thank you for being a loyal Samsung customer! ^Cat

ccardegu
5 (9,999)

2019-10-22

Indian Orchard

5 (9,999)
[This review was collected as part of a promotion.] I am in love with this fridge as its huge and has great features. I like how the storage is huge, in both compartments, the fridge, and the freezer and love the deli tray as that where ham, cheese, and small things go. The only thing I do not like about this fridge as the french doors don't close on their own and I have to press the doors hard to shut it. But, at least there is an alarm when the doors are not properly shut so you know they didn't shut properly. I wish the door had more storage to keep bottles and condiments. There is not much place for high containers or packages on the inside shelves. Overall, I love the product as it fulfills its purpose of a huge fridge and has lovely features to use.
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Resposta da Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

disappointedbuyer
1 (9,999)

2023-05-03

1 (9,999)
I replaced all my appliances with Samsung in Aug-2020 and there is a water leak in the refrigerator and the dishwasher racks are rusting. We are older couple who uses all our appliances very carefully. Bad quality products !!!! Do not buy!
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Resposta da Samsung:
2023-05-04

SEA Care

Hello there, Thank you for taking the time to leave this review. Let's check how we can assist you with your fridge and dishwasher. The first thing we need to know is to locate where the leak is coming from. Once we know where it's coming from, we will show you what steps to take to find the cause and keep it from happening again. Water leaks in a Samsung refrigerator (Please select where the leak comes from?): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may also want to check this link for additional tips. How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ As for your dishwasher, Kindly message us for the model # so we can check if there is an available replacement. Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Addyrae
5 (9,999)

2019-08-30

Elwood

5 (9,999)
[This review was collected as part of a promotion.] We are extremely happy with the new refrigerator. It is very spacious and the easy adjusting shelves come in quite handy. It easily accommodated what we had in our previous fridge with plenty of room to spare. The easy sliding drawers make it a breeze to work with. The freezer is more spacious than it looks , to our surprise, it held everything we had previously with a bit to spare. The digital temperature control settings and Alexa compatibility make this an A+ in my book and something I would definitely recommend to others.
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Resposta da Samsung:
2019-09-04

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have teamed up with Alexa to find the perfect match for your family. We appreciate your recommendations and welcome you to the Samsung family. ^Cat

Sandra
2 (9,999)

2023-06-04

2 (9,999)
O refrigerador é lindo, espaçoso mas estou com um problema recorrente de congelamento interno do refrigerador a anos que as assistências não conseguem resolver. Já gastei bastante dinheiro e não resolvem, o mesmo problema se repete :(
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Útil?
Postado originalmente em Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L(RF23R6201SR_AZ)

Como você avalia o serviço de instalação prestado pelo fornecedor?

1 (9,999)
Resposta da Samsung:
2023-06-05

Team Samsung

Olá! Não é este tipo de experiência que desejamos que você tenha com relação ao produto. Queremos te ajudar com isso e entender melhor o que está acontecendo. Poderia nos contatar? Acesse: https://www.samsung.com/br/support/contact/#onlinesupport

jennifer440
5 (9,999)

2019-09-10

Bordentown

5 (9,999)
[This review was collected as part of a promotion.] Our new Samsung refrigerator has been a huge upgrade to our home. From the sleek, stylish design to its functionality and 21st century design. One of my favorite features is the cool select pantry. We are currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this applance. All of our food and items from our previous refrigerator fit in perfectly and we even had room to spare! The freezer is spacious as well. It is bright and easily to reach things from the shelves. The door alarm will definitely come in handy with our family who sometimes forgets to close the refrigerator door! All in all, I am extremely impressed and would highly recommend this model.
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Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the quality, innovative features, and sleek design of our refrigerator. We appreciate your recommendations and welcome you to the Samsung experience. ^Cat

Billy1973
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I didn't think I needed a new fridge till I got this one. I like that I can be anywhere and check on my fridge from my phone. I set alarms to go off if the doors are left opened to long or if the temps change. No more worries about the kids leaving the door open some. The ice maker works good and having filtered water is nice. And the system doesn't take up as much room in the fridge as I thought it would. It seems to be pretty quite over all and is more efficient then my old one. The stainless steel is nice, and is for the most part fingerprint resistant and wipes really easy. Having shelves that can adjust and even have one that can fold up to make room for tall items is great. French doors seal nice and make it easy to store big items. Freezer space is plenty and it being pull out is actually better then I thought it would be. Things are stored better and easy to find. Over all I am happy with this fridge.
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Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with the quality and ample space of our French Door Fridge. Welcome to the Samsung family! ^Cat

Spacyw
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I love my new fridge. I got the 23cf one and it is the perfect size for my kitchen and my family needs. I have yet to fill it up. The French doors make it so easy to get larger items in and out of it and I can now store platters with ease. I love, love, love having a ice and water dispenser and it works great. Being able to set an alarm and set the temps from my phone is awesome and fun. The led light doesn't hurt my eyes when I open the fridge either. And having shelves that can either go up or retract back means I can finally fit soda and juice bottles. The freezer fits a ton of stuff and I like having baskets and the divider. I don't have to worry about things falling out and I can organize things for easy finding. I also like that it is counter depth, it's on a wall alone right now but we will be adding cabinets to that wall soon and it will all look nice and sleek. The fridge is very quite and looks awesome.
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Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. Thank you for being a part of the Samsung family. ^Cat

burnsjs1984
5 (9,999)

2019-09-16

Grandville

5 (9,999)
[This review was collected as part of a promotion.] I received the 28.5 cu. ft. Samsung refrigerator and love it! The delivery went smoothly and the people delivering were nice and had it installed within 30-45 minutes. The entire refrigerator was wrapped in some kind of cellophane that needed to be removed and that was really hard to get off around the edges. The refrigerator is so spacious and has so many separate places that you can put stuff and control the temperature. It makes it so easy to organize and see everything in it. There is a drawer that you can keep different kinds of food/wine/beverages and adjust the setting just for that drawer based on what you are keeping in it. I love the features on the inside where it tells you what temperature both the freezer and fridge are at. The color is a Tuscan Stainless Steel and looks so nice. No finger prints so up on it. The on-the-door water and ice makes it convenient for a quick cold glass of water. The only thing with that is that the crushed ice is not real crushed, it comes out in bigger chunks.
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Resposta da Samsung:
2019-09-23

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat

Vanessa34130
5 (9,999)

2019-08-30

Cicero

5 (9,999)
[This review was collected as part of a promotion.] I’ve needed a new refrigerator after having ours for over 10 years. This Samsung fridge and specifically the color of Tuscan ... which I can describe as a mocha color. Very beautiful finish and the fact that your fingerprints don’t stay on the fridge is awesome especially if u got kids. The space this fridge has along with its freezer at the bottom is great I had so much room left after I had just transferred frown a fridge that looked full before. I suggest removing the plastic from the door also before putting on the handles as I learned the hard way and now I’m pulling away in pieces the plastic that’s left . But that was my error. There is n app also u can get alerts of if the fridge door stays open ... super cool to me. Also you can set the temperature from it. There’s also setting for the bins in the fridge for humidity control and since I never had that before I was okay this is very cool . I own Samsung tv’s and other products and this Samsung fridge meets the expectations just as any other Samsung product.
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Resposta da Samsung:
2019-09-03

Samsung Cares

Samsung is pleased to hear that we have met your expectations with the quality, innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

Bcgcolt12
5 (9,999)

2019-09-10

elwood

5 (9,999)
[This review was collected as part of a promotion.] Samsung 23 cu. ft. French-Door Counter Depth Refrigerator. The stainless steel fingerprint resistant finish is beautiful and the counter depth design saves valuable space in my small kitchen. Even with the reduced depth, there is a surprisingly large amount of room in the refrigerator. The ice dispenser takes up very little space, and provides easy access to filtered crushed or cube ice and cold water from the outside. There’s a lot of really good features, including Samsung SmartThings allows you monitor and control your fridge on the go, bright LED Lighting, digital climate controls, humidity controlled crisper, and dual evaporated cooling system control. The fresh food compartment is very well laid out, with spill-proof shelves, cool select zone drawer keeps beverages extra cold and two crisper drawers.There’s also multiple compartments on the side doors that easily accommodates gallon size milk, juice cartons and condiments. The digital inverter compressor motor and ice maker are also very quiet, which is very nice when it’s located near living spaces. The freezer compartment has adequate space for most families. Highly recommended for small kitchens where space is a premium.
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Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. We appreciate your recommendations and welcome you to the Samsung family. ^Cat

Ajadams
5 (9,999)

2020-12-08

5 (9,999)
I received this fridge freezer from Samsung for product testing purposes. This replaced my existing Samsung side by side fridge freezer, which was 16 years old. I wasn't sure, initially, if the French style would be as good for my needs as the American side by side it replaced, but after a few days using it I much prefer it. The compartment design and layout is superb and well thought out. I particularly appreciate the narrow shelf compartment that is great for storing open packets and sachets without fear of them tipping over. Being a French style, the freezer section is at the bottom in the form of a large pull out drawer, which is equipped internally with two compartments. The interior lighting is really bright and allows a clear view in both the fridge and the freezer sections. Having the freezer at the bottom also allows a huge double width fridge compartment and offers vast storage capabilities. The design is very stylish and contemporary and fits right up flat to the wall. It runs very quietly and the cooling is powerful. There is a boost type function in the form of "Power Cool" for the fridge and "Power Freeeze" for the freezer. The ice and water dispenser functions well.
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Recomendaria este produto.
Postado originalmente em Samsung UK
crg31x
5 (9,999)

2019-08-30

Tempe

5 (9,999)
[This review was collected as part of a promotion.] From the first look, before even opening it, you can see the quality of the product. When you open it, the fridge is deceivingly spacious. The lighting is amazing, and everything is easy to reach an locate. There is no awkward reaching for things crammed in shelves like my old fridge. The glass shelves and clear drawers make it easy to separate and find items without much search. The adjustable shelves is useful for fitting bigger items as needed without having to remove a shelf. When I moved my food from the previous fridge to this one, the difference in the free space was mind boggling. The extras: I love that the water and ice dispenser is big enough to fit bigger cups and pitchers under it without having to awkwardly tilt and spill. The temperature reader and controls on the inside or easy to read and conveniently located where it is easy to spot if there are any issues. The app is also great if you want to super cool your fridge or make other adjustments. Freezer: The only con I have so far is the freezer section. Honestly maybe its just me. This is my first bottom freezer unit and maybe i'm just adjusting to the setup. While everything fit from the other freezer, I'm still learning how to sort and navigate it easily. I wish there was a convenient "pizza" drawer in the freezer as I usually have 2 pizzas in there and not all of the boxes fit easily in the drawers. In the end the positives far out weight any cons I have. I would highly recommend this product. It would be a beautiful addition to any kitchen.
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Resposta da Samsung:
2019-09-03

Samsung Cares

Samsung is pleased to hear that your new refrigerators sleek design, ample storage space, and innovative features is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung experience! ^Cat

kinkin95133
5 (9,999)

2019-09-10

Los Gatos

5 (9,999)
[This review was collected as part of a promotion.] I moved to my new home a few months ago, and I was thinking to buy a new refrigerator to replace the very old one which left by the previous renter. I am more than happy to have a chance to buy a Samsung 28 cu. ft. 3-Door French Door, full Depth Refrigerator with CoolSelect Pantry™ in Tuscan Stainless Steel. I would like to talk about the CoolSelect Pantry™ mainly. I put about 25 cans and bottled drinks in the pantry to keep them cool. It is a huge capacity. My family can always get cold drinks without a sudden ending. For the CoolSelect Pantry™ temperature, there are three modes: beverage, deli or wine for select. which is from 34°F – 41°F, for chill or defrost food to ideal temperatures. To defrost, I just take away some drinks and put the frozen meat in the pantry one day before. It is easy and clean. There is a divider in the pantry drawer, that I can keep some dry food in the different package on the right-hand side. To keep them well organized. All I want to say is, CoolSelect Pantry™ is a “Cool” design of Samsung refrigerator, and it is a unique design as well that I can’t find in any refrigerator like this so far. The door on the left side of the refrigerator, there are three door bins, space is a bit tiny. But I love that area, I name it “Snack bar”. Chocolate, lollipop, energy bar and biscuit bites are put there, and they are placed in categories. Whenever I or my family want a snack, we just open the left door to take what we want, no need to open all the door just for a snack bar. And the color in Tuscan of the refrigerator is very special and eye-catching. It is not black nor brown but like light black and brown. It’s stunning, it’s luxury, it’s trendy. If it’s a car, it must be a dream car.
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Resposta da Samsung:
2019-09-18

Samsung Cares

So glad to hear that your dream came true with Samsung! We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Joel
4 (9,999)

2022-03-15

Pittsburgh, PA

4 (9,999)
i have had this refrigerator for about 8 months now and have been mostly pleased with it - the ice and water functions work well and it keeps everything at the correct temperature. it does a great job of managing space and has lots of interior room for the size. however, the crisper drawers are not sealed and watertight! there is a small gap at the front bottom of the crisper drawers that allow liquid and small particles to pass into that can't be reached with any type of cleaning utensil! i have never had crisper drawers that aren't water tight before! it is a poor design that could easily allow mold or bacteria to grow easily in a spot that could be out of sight.
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Recomendaria este produto.
Priscilla
1 (9,999)

2023-06-23

1 (9,999)
A geladeira não tem 6 horas que saiu da caixa. O mecanismo de nivelamento do lador direito não está funcionando. O suporte informa que a peça não tem como ter defeito ("5 estrelas" pois 0 chance de ter defeito de fábrica), ou que minha cozinha é muito disnivelada (mostrei um nível na vídeo chamada, onde os locais estão no prumo) - Tenho de pagar visita técnica para instalar (colocar na tomada, aparentemente) , o que incluiria o "nivelamento". Mas se a peça estiver com problema, ele abre chamado na Samsung mas quem paga a visita técnica aparentemente continua sendo eu.
Útil?
Postado originalmente em Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L(RF23R6201SR_AZ)
Resposta da Samsung:
2023-06-23

Team Samsung

Olá, Priscilla! Tudo bom? Queremos te ajudar com isso e entender melhor o que está acontecendo. Poderia nos contatar? ​ Segue os nossos canais: ​ ​ Chat: https://www.samsung.com/br/support/contact/#onlinesupport e, se preferir, também pode me acionar via WhatsApp: https://www.samsung.com/br/support/whatsapp/​

Honeybadger
4 (9,999)

2021-12-08

4 (9,999)
I bought this fridge 2 months ago. I don't know what all the horrible reviews are about - it works fine! The only complaints I have are oversights on my part. The biggest would be the fact that there doesn't seem to be any way to dump the ice bucket. If I want to fill a cooler I'll have to stand at the dispenser forever. I'm also surprised a big fancy fridge like this doesn't have a convenient butter tray or egg tray.
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Recomendaria este produto.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2021-12-08

Operations

Thank you, Honeybadger! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung French Door Refrigerator.. 

Mallies84
5 (9,999)

2019-09-16

Tempe

5 (9,999)
[This review was collected as part of a promotion.] Trusted Appliance from a trusted brand. Well designed and neat. I appreciate the alert when the door is left ajar for too long. Ice/Water dispenser is fresh and helps save time and space. Lock makes the appliance child friendly. Ample refrigeration space. Doors open and close with ease. Freezer compartment space helps, but is limited. This is my only issue with the unit.
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Resposta da Samsung:
2019-09-23

Samsung Cares

Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Ballerina57
5 (9,999)

2020-12-04

5 (9,999)
I received this refrigeratorfrom Samsung for product testing purposes. I am totally in love with this fridge/freezer. There is so much space and yet everything is within easy reach. I love the 2 drawer freezer compartment - lots of room and easy to get to everything. The main fridge is huge and hold soo much more than you would think from just looking at it - it feels like the Tardis!!! My only minor issue was the limited space for small jars of chutneys etc ( I think because of the space the ice-maker takes up) but problem soon solved by buying a small perspex drawer on the internet which is perfect for the job - see photo. I really can't say anything negative about this machine - it's amazing.
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Recomendaria este produto.
Postado originalmente em Samsung UK
Greg
1 (9,999)

2021-02-03

Appleton, WI

1 (9,999)
The water dispenser on the front of the fridge drips and will accumulate water on the tray when not in use. Since the tray is mostly a flat service, the water starts running down the front of the fridge. I have had 3 service tickets from Samsung to repair the fridge. First time the tech replaced the valve for the water line on top of the door which did not work. The second time he replaced the entire water system, which did not work. The third time they noted “no defect found” on the service report said there was nothing more they could do; but the fridge still drips... I am disappointed that the fridge still leaks and Samsung is washing their hands of the situation. I would not recommend this fridge.
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Resposta da Samsung:
2021-02-04

Samsung Care

It's possible there is some built-up frost or maybe condensation around the dispenser. Try whipping away water that may be at the dispenser or ice maker. ^Pat

Veridiana
2 (9,999)

2024-02-29

2 (9,999)
A geladeira é super funcional em termos de espaços. Porém, com 2 anos e 2 meses de uso em uma casa com 2 pessoas apenas, o icemaker parou de funcionar! Tivemos q pagar R$600,00 com garantia de apenas 3 meses! Um absurdo! Não recomendo a compra!
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Útil?
Postado originalmente em Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L(RF23R6201SR_AZ)

Como você avalia o serviço de instalação prestado pelo fornecedor?

3 (9,999)
Resposta da Samsung:
2024-03-10

Samsung Atendimento ao Cliente

Olá, Veridiana. Sentimos pelo produto não ter atendido as suas expectativas. Trabalhamos de forma contínua para aprimorar os nossos produtos e serviços. Seu feedback é muito importante para nós. Caso precise de ajuda com alguma situação, você pode entrar contato através dos canais de atendimento disponíveis no link: https://cutt.ly/cwqfWFAD

kinkin95133
5 (9,999)

2019-10-15

Los Gatos

5 (9,999)
[This review was collected as part of a promotion.] the pantry is a huge capacity. my family can always get cold drinks without a sudden ending. coolselect pantry is a “cool” design of samsung refrigerators, and it is a unique design.
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Recomendaria este produto.
Resposta da Samsung:
2019-10-16

Samsung Cares

Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat

Addyrae
5 (9,999)

2019-09-01

5 (9,999)
Samsung 23 cu. ft. French-Door Counter Depth Refrigerator. The stainless steel fingerprint resistant finish is beautiful and the counter depth design saves valuable space in my small kitchen. Even with the reduced depth, there is a surprisingly large amount of room in the refrigerator. The ice dispenser takes up very little space, and provides easy access to filtered crushed or cube ice and cold water from the outside. There’s a lot of really good features, including Samsung SmartThings allows you monitor and control your fridge on the go, bright LED Lighting, digital climate controls, humidity controlled crisper, and dual evaporated cooling system control. The fresh food compartment is very well laid out, with spill-proof shelves, cool select zone drawer keeps beverages extra cold and two crisper drawers.There’s also multiple compartments on the side doors that easily accommodates gallon size milk, juice cartons and condiments. The digital inverter compressor motor and ice maker are also very quiet, which is very nice when it’s located near living spaces. The freezer compartment has adequate space for most families. Highly recommended for small kitchens where space is a premium.
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Recomendaria este produto.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2020-06-03

DA

Addyrae, Thank you for your detailed review of your fridge. We are happy you are enjoying the many features of the unit. Your feedback has been shared with our team and thank you again.

PippaUK
2 (9,999)

2023-06-17

Cornwall

2 (9,999)
Looks very smart. Love the drawer in the middle. Plenty of space in the fridge. However it didn't take long before we found a problem with the ice dispenser - it stopped dispensing ice. Then we found it to be completely iced up inside. We had to switch off and defrost it to get it working again only to find the same thing happened again. Its ridiculous. We paid a LOT of money for a frost free fridge freezer so we didn't have to defrost it only to find that to keep the icemaker working it now needs a WEEKLY defrost. Needless to say we don't use it anymore. When we bought a new TV we went with LG - just would NEVER buy Samsung again.
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-06-17

Support

Thank you for your feedback, Pippa, and while it's great to see that you're loving the available storage space in your Series 8 fridge freezer, we do regret seeing that you have had the issues that you have described with the ice dispenser. We do confirm that the dispenser should be providing simple refreshment without needing persistent maintenance, so we would like to look into all available options for correcting this. We'd recommend speaking to our Customer Support team, who will be happy to assist you with this. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support

Tabs786
5 (9,999)

2023-12-03

Nottingham

5 (9,999)
Absolutely love the finish of this fridge, just replaced our old Samsung American fridge freezer which lasted us almost 20 years so Samsung for me was a reliable option. Having an elderly person in the same household I love the french style doors where fridge is at top and freezer at the bottom as it’s a lot easier to get fruit out at a higher level. Was very easy to set up straight forward instructions took me about 30mins to plug in the new water leads,filter and attach the door handles very easy even for a novice like me. So far so good it’s a lot quieter than the old fridge we had and was ready to fill after a few hours. So far very impressed. Only down side is the freezer isn’t the highest but luckily we have one in the garage for larger items.
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Recomendaria este produto.
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-12-04

CX

We are thrilled to read that you decided to upgrade your already incredible Samsung appliance, which you enjoyed for almost 20 years, with the new and wonderful Samsung Series 8 French Style Fridge Freezer, Tab! As you mentioned, this superb fridge is intelligently built to look seamless & sleek outside with flat doors and edge handles, and sophisticated inside with its intuitive dispensers and easy to reach compartments. Not only that, but we are glad to read that you found it very easy to set up and install, and that you are finding it quiet and efficient. We also appreciate that, although you are impressed with this fantastic appliance, you would have liked the freezer to be slightly higher. From our end, we will certainly make sure to take your feedback on board, so we can use it to improve our future appliances. In the meantime, we are confident that this second fridge freezer will also become a much-loved Samsung appliance by your family, with its impressive features and elegance! ^CL at Samsung Support

Janjan
1 (9,999)

2020-08-24

1 (9,999)
Who ever design this obviously doesn’t care to ever clean it. Yes, it keeps your food cold, but its so difficult To remove shelves. The freezer is giant, but the drawer but I can hardly put a1/2 gallon ice cream in the freeze without opening the fridg doors. THe door with the ice maker and water is a joke. My last fridg (Maytag) had the water inside and the ice in the freezer... I wish I got another one like that. I’m currently trying to put the big bottom drawer back and and can’t figure it out. Seriously crappy design and shame on me for not doing more research. Next time I’ll take the dang thing apart before buying it.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2020-08-25

DA

Hello Janjan, thank you for your review. We sincerely appreciate your feedback and will share this with our team. Thanks again.

Mark
3 (9,999)

2021-01-10

Council Bluffs IA

3 (9,999)
overall, the fridge works. purchased on dec 9th, installed on jan 5th. first issue -attempting to adjust freezer/fridge temp. manual doesn't explain panel lock/unlock procedures well. second wifi set-up fails at 39% asks for wifi password, enter the one given to me by smartthings, gives authentication error. started with chat support, completed entire trouble tree checklist, all failed, then referred to a "live person" via phone, did all the steps again all failed i now have a ticket for "expert" to call me in 7-11 business days to assist me with my issue. really frustrating. will update as the situation unfolds...
Resposta da Samsung:
2021-01-11

Samsung Care

Thanks for leaving a review, Mark! Your opinion matters to us. This seems like something we should look into, hopefully, our product expert will be able to resolve this for you. ^Pat

Armando
1 (9,999)

2025-09-09

São Paulo

1 (9,999)
O Refrigerador tem um problema crônico na fabricação de gelo e não é apenas esse modelo, após um pouco mais de 18 meses começou a dar problema e apesar que nos EUA foi constatado vicio oculto e dado ganho de causa aos consumidores aqui no Brasil nos resta a pagar para arrumar e custa bem caro.
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Útil?
Postado originalmente em Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L(RF23R6201SR_AZ)

Como você avalia o serviço de instalação prestado pelo fornecedor?

1 (9,999)
Resposta da Samsung:
2026-01-22

samsung

Olá! Sentimos que sua experiência não tenha sido como esperado. Para que possamos compreender melhor e oferecer o suporte adequado, por favor, entre em contato com o nosso chat para que possamos ajudar você: Acesse: https://cutt.ly/cwqfWFAD

Inalem999
5 (9,999)

2019-09-23

Chicago

5 (9,999)
[This review was collected as part of a promotion.] I just cannot get over how amazing this refrigerator is! First, the color "Tuscan Stainless" is STUNNING! Matches with all of our decor! As you open the double doors, be prepared to be amazed at how roomy it is inside! There is literally a spot for everything! I love that the icemaker does not dispense water or ice while the doors are open! Makes wiping it down/cleaning it up a breeze! The freezer is a little deceiving. I truly thought we might struggle with organization, being used to a side by side model before. I was COMPLETELY wrong. So spacious, and yet so easy to see everything that is inside! Highly recommend!
Resposta da Samsung:
2019-09-25

Samsung Cares

A thing of beauty is a joy forever! We are thrilled to know the sleek design of your new fridge has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Anonymous
5 (9,999)

2020-06-17

Rio de Janeiro

5 (9,999)
A geladeira é maravilhosa! Tive um problema com a geladeira e a assistência técnica resolveu o problema.
Recomendaria este produto.
Útil?
Postado originalmente em Geladeira Smart French Door RF23 com Twin Cooling Plus com Dispenser de Água 536L(RF23R6201SR_AZ)

Recursos

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Valor

4 (9,999)
Resposta da Samsung:
2020-06-24

Time Samsung

Olá, Denis! Como vai? Estamos bem felizes de saber que está aproveitando seu Refrigerador ao máximo e que nossa equipe te auxiliou de maneira satisfatória. Ficamos à disposição e agradecemos pelo Feedback!

millersnumberone
5 (9,999)

2019-09-26

irvington

5 (9,999)
[This review was collected as part of a promotion.] From the moment the movers opened the boxes containing this Fridge I knew I was in love! The color is amazing and room..its the roomiest Refrigerator Ive ever had. Compartments that hold everything from those huge gallon containers of milk to that special drawer I keep my perishables in. And di d I mention it was Wi Fi compatible? Yes!! Now I have complete confidence in my appliance even when Im away! only thing is I have to replace my other appliances because they look so shabby!
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Resposta da Samsung:
2019-09-27

Samsung Cares

The heart feels what the eyes see first! Samsung is happy that you are happy with your new refrigerator and that we have exceeded your expectations with our quality, innovative features, and sleek design. We welcome you to the Samsung experience. ^Cat

RachaelB
1 (9,999)

2023-08-23

1 (9,999)
I bought this refrigerator in November 2020. Less than 3 years, I had the ice machine replaced. Less than a year of the replacement, the ice machine is broken again. The magnetic piece that connects the doors when closed is broken. The shelves are cheaply made. I've had 3 shelves to break. To replace the shelves are extremely expensive. It seems like it's made with very cheap plastic that easily breaks. Worst refrigerator I had and repairs are extremely expensive. The only reason I haven't replaced it is because the color matches the rest of my appliances. DO NOT BUY, IT'S NOT WORTH IT TO HAVE THE UNIQUE COLOR.
Resposta da Samsung:
2023-08-28

Customer care

Hi RachaelB, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146208305) to help our team pull up your information. Have a great day, -Ernest-

Danny
4 (9,999)

2022-03-11

4 (9,999)
love the look, counter depth, interior space, led lighting, quiet, efficient ice maker--all positives. the learning curve in storing has taken time. this replaced a side by side so have struggled a bit. the shelves are reasonably adjustable but still working on figuring some of that out. here are the issues: the door shelves that wrap around the ice maker are virtually useless. control by an app? why? useless. finally, and most important, i did not realize that the water filter could not be replaced without shutting off the water. the 16 year old unit i replaced did not require that. a huge disappointment.
LBSki
5 (9,999)

2020-08-27

San Mateo, CA

5 (9,999)
[This review was collected as part of a promotion.] we've had our new refrigerator for about a month and I just love it! There is all kinds of storage space for your food and the temperature controls keep it much colder than our old refrigerator. With most of the food at eye level I love that I don't have to bend over to see what is on the shelves. I enjoy the counter depth as I can see all the way to the back of the shelves . The color also goes great in our remodeled kitchen.
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Recomendaria este produto.
Unhappy in Alberta
1 (9,999)

2022-11-09

1 (9,999)
Water dispenser would not shut off. We tried to get support online and the wait was over six hours. We phoned the 1-800 number. They told me that since the product was 14 months old that it was now my responsibility to repair it. 14 months!!! You pay approximately $2,000 and the product begins to fall apart after 14 months. This is complete garbage. The only help they offered was a phone number for a repair man that I would have to pay for. The faulty product created a lot of water damage. We had to turn the water off to the fridge and now not use that feature at all (keep the water valve shut off). Seems like a problem with their design or poor quality parts. Do not buy.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2022-11-09

Operations

Hi, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

Pam63
5 (9,999)

2023-09-06

Derbyshire

5 (9,999)
Our new Samsung French-style fridge freezer has just been installed to replace our old reliable American fridge/freezer after 18 yrs of service! We were lucky to find a model that fits into the original space, and could not be more pleased with how it looks. Haven’t stocked it yet as it’s just been installed, but already it looks like there is much more space for our family’s needs.
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Recomendaria este produto.
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-09-09

CX

We are very happy to see that you found the perfect replacement to your old appliance with your new and incredible Samsung Series 8 French Style Fridge Freezer! As you mentioned, this impressive appliance doesn't just come with a massive capacity to keep your family well-fed and happy all year around, but this fridge freezer is also elegant outside to add beauty and style to your home. This incredible fridge freezer will satisfy all the needs of your family, so you and your loved ones can make the most of it every day, Pam! ^CL at Samsung Support

Home2
1 (9,999)

2020-03-02

1 (9,999)
Do not buy this fridge or any other Samsung household appliances!! If I could I would give this fridge zero stars. The coils in the back of this fridge freeze up so bad that the ice builds up and starts hitting the fan until eventually the fan stops turning all together and our food starts to spoil. It is difficult to know when the temperature of the food starts to change because the temperature reading on the fridge stays the same. We had to find out the hard way when our child got sick because the food was not at the proper temperature. This started before the fridge was one year old and now we have to empty our fridge once per moth to defrost it and constantly monitor our food temps so our family stays safe! We do not keep our fridge very full so this does not make a difference. We will never buy Samsung products again. Samsung appliances came with our new build and we have already had to replace the dishwasher and now the fridge.
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Postado originalmente em Samsung Canada
Anonymous
2 (9,999)

2022-10-06

New Orleans

2 (9,999)
our ice maker was always extremely slow even when we first received the fridge. it wasn't that it wasn't making ice, it was just slow dispensing. this was fine. however, now the ice machine is frozen. it does not dispense. it is useless. i've removed the ice numerous time and it just refreezes within a few days. i've tried everything to prevent this from happening, but it does. even when we left for a week without touching the fridge, we came home to a frozen ice machine. please help if anyone knows what to do. it's a constant inconvenience and a feature we purchased the fridge for...
Resposta da Samsung:
2022-10-06

SEA Care

Hi Nicholas L Elefante, We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link to a troubleshooting guide. The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (75695153) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Anonymous
5 (9,999)

2019-10-22

Broken Arrow

5 (9,999)
[This review was collected as part of a promotion.] I love the Smart features that come with the fridge. With the Smart Things App on my Galaxy S10+ I am able to monitor whether the door has been left open, the temp of the fridge and freezer, I can even turn off the ice maker. This feature came in handy the other day when my wife was rushing out of the house and left the door open on the fridge. I kept getting notifications about the door being open and I was able tell her about it so she could go back and close it since I was across town in a meeting. I was also able to monitor the temperature and make sure it didn't get too warm for the food in the fridge. The layout of the shelves and storage are well thought out and very flexible. You can slide one shelf out of the way or fold the one next to the ice maker to accommodate taller items. The drink drawer is especially handy because you can set the temperature for it which I love because it keeps my drinks super cold without freezing other things in the fridge.
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Resposta da Samsung:
2019-10-24

Samsung Cares

In this busy lifestyle, we all now have we are happy that you have teamed up with SmartThings to find the perfect fit for your family. Welcome to the Samsung family experience. ^Cat

Noleman
1 (9,999)

2020-09-10

Florida

1 (9,999)
Ice maker stopped making ice a week ago and now the function buttons inside the door won’t work. Can’t change temperature for freezer or fridge. Just blinks 14 for freezer and it’s in Celsius. It’s not even 6 months old. Very frustrating, I live in Florida and need ice.
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Resposta da Samsung:
2020-09-11

Samsung Care

Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Niurou
4 (9,999)

2020-10-10

4 (9,999)
I like the fridge, but there is one problem so far. The push plate where you get your water and ice is so easy to scratch. I got my fridge yesterday, and one day later there is so many scrathes on it already? We only use glass cups, but imagine if we use metal cups?
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Recomendaria este produto.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2021-01-05

DA

Hello Niurou, thank you for letting us know about the issue you are experiencing with your refrigerator. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

San Diego
2 (9,999)

2020-09-03

San Diego, CA

2 (9,999)
my favorite feature is the counter depth. for a family of four the ice maker output is not sufficient. the ice maker bucket when full is less than 2 quarts, if you deplete the bucket it seems to have to reset and has taken 24-48 hours to start making ice again. the water line has frozen twice since we installed 7 months ago (never had that issue with previous ice maker). the drawer inside the freezer is incredibly difficult to slide back n forth and is impossible for our kids to move. waited a long time to make this purchase and am really disappointed in samsung's quality.
Resposta da Samsung:
2020-09-04

Samsung Care

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

Mike
5 (9,999)

2022-07-20

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] Fantastic price and looks more expensive than it actually was. Fits the space perfectly.I like the WiFi connectivity and notifications on the Smart Things app. Have only been in my new home a few weeks and getting many compliments already.
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Recomendaria este produto.
FrustratingForSure1000
1 (9,999)

2024-01-29

Seattle WA

1 (9,999)
Refrigerator failed after a couple of years, just like the other reviews. Water in the tray, broken ice maker, ice buildup in the fan assembly and inconsistent temperature. Will never buy Samsung again.
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Resposta da Samsung:
2024-01-31

SEA Care

Greetings, The refrigerator is one of the essential appliances in every household. Let's get the information you need to ensure your refrigerator performs well. The link below will help you address the ice maker, leaks, the ice buildup, and the temperature issue of the refrigerator; also give you more information by checking the hyperlinks and video. Please select the scenario that best fits your situation. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146799272) to help our team pull up your information when you message us. Have a great day, -Ernest-

Gabriel S
3 (9,999)

2025-08-02

Cheyenne, WY

3 (9,999)
Freezer fan started making noise after 3 years. Besides that it works. I am just concerned that over my life ive had 14 Samsung products and all of them gave me issues.
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Resposta da Samsung:
2025-08-04

Samsung Care

Hello Gabriel S, We understand that dealing with a noisy refrigerator can be disappointing. Let us assist. We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150241939 to help our team pull up your information when you message us. Thank you. -Angelica

Dave K
5 (9,999)

2020-10-26

Charlotte, NC

5 (9,999)
We sold our last Samsung refrigerator with our house and didn’t hesitate to buy another for our our new house. We love the counter depth model this time.
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Recomendaria este produto.
Chris
2 (9,999)

2020-12-16

Boston, MA

2 (9,999)
i purchased the refrigerator about almost three years ago. for the first two years it worked very well. just outside of two years, water started dripping from the ice maker. after time this got worse and the entire ice maker froze solid. i defrosted the ice maker but the problem continued over several months. after reading that this is a common problem online, i reached out samsung support who said we were out of warranty period. i subsequently replaced the ice maker unit myself but the problem continues to persist even though this is known issue with this unit.
Resposta da Samsung:
2020-12-17

Samsung Care

I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Austin
5 (9,999)

2020-04-13

Eugene OR

5 (9,999)
[This review was collected as part of a promotion.] First new fridge I’ve had in 7 years and absolutely love it so far.
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Recomendaria este produto.
Let down of Dorset
1 (9,999)

2023-09-06

Dorset

1 (9,999)
Loved my Samsung French style fridge freezer for 2 years until it BROKE. The automatic defrost function has an electrical component set in the actual back wall of the fridge that is non replaceable - mine corroded in less than 2 years. Samsung sent their repair company to confirm this and I have now been living with a broken fridge since the end of July - the customer support has been diabolical, promising to call back and look into and then no reply until I chase again on a weekly basis, meanwhile my food is going off. My advice would be don't buy!
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-09-06

CX

We are disheartened to see that you experienced an issue with your Samsung Series 8 French Style Fridge Freezer with a component located in the back of the appliance not working after two years of use. We totally appreciate that this situation is not ideal, as you have been waiting for a call back from our relevant department to get this sorted, after the service centre inspected the device to identify the issue. Although we understand you have been contacting our colleagues weekly, we strongly recommend keeping in touch with them to receive an update on the status of your case, and on the next steps to reach a positive and definite outcome for you and your appliance. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

Anonymous
5 (9,999)

2020-10-24

Londrina-PR

5 (9,999)
Estou bastante satisfeito. Praticidade e eficiência garantidos. Bom espaço e ótima visibilidade. Iluminação excelente.
Recomendaria este produto.
Útil?

Recursos

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Valor

2 (9,999)
Resposta da Samsung:
2020-10-26

Time Samsung

Aproveite o seu refrigerador e conte sempre conosco, Rafael! Estamos à disposição.

Pickle
4 (9,999)

2020-07-25

4 (9,999)
have had this fridge for about a month now. I can see almost everything inside at a glance when I open the doors. Things would get lost in my old side by side. The bottom freezer is surprisingly roomy and efficient. I especially like the Samsung ap since I have a habit of not fully closing the door or drawer from time to time. Yay! My phone warns me to close it!! The only thing I don't like about this fridge is the ice maker. The ice cubes are very slow to drop and it requires a little patience. Overall I am very pleased with my purchase.
Recomendaria este produto.
golfcpa
5 (9,999)

2019-09-16

COLUMBIA

5 (9,999)
[This review was collected as part of a promotion.] I'm a guy who loves to have the most up to date and technologically advanced appliances so mi really happy with our new refrigerator. I don't want to replace a product that does the same thing as the product i had before. Thats why i love this Samsung 3 door counter depth french door refrigerator. Ive been having fun playing with the wi fi feature. It was very easy to use. I just downloaded the SmartThings app, added my refrigerator and i can monitor and control it right from my phone. It can change settings, monitor my filter and has a wizard to make sure it is functioning in optimal condition. This is a really helpful feature. This refrigerator had really updated the look of our kitchen. The design is very sleek and modern looking and its the most fingerprint resistant stainless steel ive ever seen. One of the features i really like a lot is the cool select pantry...its a refrigerator wide drawer that slides out and lets you select the perfect temperature for whatever you store in it. We keep beverages and wine in ours. Its got a high capacity ice maker that is a must for our family and the door alert has saved me a couple of times from accidentally defrosting the freezer!..weve never had that feature before and i really like it! i can fit a lot in both the freezer and refrigerator and everything is easy to see because of the glass shelves and the bright inside lighting. It will hold a lot of tall containers and has an adjustable shelf in case i need more space for tall items. There are also large bins for fruit and produce . The control panel ion the inside of the refrigerator is very intuitive and easy to use. i have always loved Samsung tvs and now i love their refrigerators too!
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Resposta da Samsung:
2019-09-23

Samsung Cares

In this busy lifestyle, we all now have we are happy that you have teamed up with SmartThings to find the perfect fit for your family. Thank you for being a loyal Samsung customer. ^Cat

Alen
1 (9,999)

2020-12-23

1 (9,999)
i don't even know where to start with this thing... the color: not that noticeable in person, online it is far more red. guests think i am lying or colorblind when i tell them the appliances are supposed to have a reddish tint to them. i understand why stores don't have tuscan stainless ice max ice maker: worked from january 2020 to about april 2020, then as it started getting warmer in new england the efficiency of the ice maker went way down, unless the ice maker was broken. advertised to hold lots of ice, but the fine print should say that it will only do that in winter time, some of the time. do yourself a favor, buy another brand and spend less money. they can't even make proper fitting water filters...huge disappointment in a nutshell.
Resposta da Samsung:
2020-12-24

Samsung Care

Thanks for sharing your experience on the matter. I think this is a good idea to make our product better. The temperature outside shouldn't change the ice output. Take a look at the link below. It should go over ways to make more ice. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/

Sumar
1 (9,999)

2019-09-24

1 (9,999)
Defrosting cycle issues. First builds up around coils at the back and infringes the fan until the fan cannot move and the fridge stops working. Ice sheets collect below the freezer drawer and sometimes there was frost pithing the freezer (even when we closed it perfectly and the seal was tight). Samsung knows about the frost build-up issues at the back of the fridge compartment with their fridges but has not done anything about this design flaw. There is a class action against Samsung for this design flaw in the uS.
Postado originalmente em Samsung Canada
rlie
1 (9,999)

2021-08-23

1 (9,999)
I bought this fridge October of 2019 and just this month the Ice Maker is not working. its only been a 1.5 years and I didn't expect the ice maker to fail this soon. I contacted Samsung and b/c it was out of warranty they had me contact one of the approved repair shop. the repair shop quoted me $800. to have the ice maker fixed. This is quite crazy considering the fridge was $1500. so this fix would be half of what I purchased. at this point I rather buy a new one but it will definitely not be a samsung.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2021-08-24

Operations

Hi rlie, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

Alme
2 (9,999)

2021-07-20

2 (9,999)
We purchased August 2020 a full package of Samsung appliances, and I don't like the refrigerator, and the gas cooktop, So disappointed. The ice maker does not work and the door dents very easily. Never had any of these issues with my prior fridges - Almaz: Poor quality, Did not meet expectations close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my previous LG. Will never buy Samsung again. Almaz Poor quality, Did not meet expectations
Postado originalmente em Samsung Canada
Resposta da Samsung:
2021-07-20

Operations

Thanks for bringing this to our attention, Alme. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Anonymous
4 (9,999)

2022-08-01

Chelsea, QC

4 (9,999)
we’ve had this fridge for 5 mos. good price. the counter-depth looks really sleek & makes it easy to see everything in the fridge. so far, the freezer drawer hasn’t gotten stuck even though we have it quite full. i wasn’t sure i would like a freezer drawer but having one drawer on top of the other makes it easy to use. i like the large drawer at the bottom of the fridge for deli meats and cheese. being able to flip shelves up or out of the way is convenient. we love the filtered water & ice maker on the outside. we don’t run out of ice with four people. i don’t like that one produce drawer squeaks quite loudly & the ice tends to go all over the place, especially if you select crushed ice, but even with the “cubes”. replacement filters are expensive. overall, i really like this fridge.
Recomendaria este produto.
MARVEL19
5 (9,999)

2020-08-04

New Orleans, LA

5 (9,999)
[This review was collected as part of a promotion.] My new Samsung refrigerator has been a huge upgrade to our home. It has a sleek, stylish design and goes perfectly in my upgraded kitchen! One of my favorite features is the cool select pantry. I am currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this appliance. I was worried about ordering a counter depth fridge, but it is spacious and I have plenty of room to spare.
Recomendaria este produto.
petbak
4 (9,999)

2022-06-26

essex

4 (9,999)
Stylish design looks superb in our kitchen we chose the stainless steel finish, interior well thought out for maximum capacity and ease of use. Difficult to move could do with lockable wheels on the front as well as the wheels on the back however we won't be moving it very often as the filter can be changed from the front inside without turning the water off. Overpriced you pay a lot of money for the extra features compare with a basic model. I have given 4* only because of the price.
Recomendaria este produto.
Postado originalmente em Samsung UK
Cheftigermom
4 (9,999)

2020-04-14

Los Angeles

4 (9,999)
[This review was collected as part of a promotion.] I love this fridge! Especially grateful for it lately, as my hip has been acting up. Not having to crouch down and find items in the back of my old freezer top fridge has been so nice! Also, love the versatility of the interior. I cook for a living, so being able to adapt for different dishes and cakes is amazing. The only issues I have is that it won't connect to my wifi, not a big issue but would be nice to take advantage of that feature. Also. The water dispenser is really slow.
Recomendaria este produto.
El Cyd
5 (9,999)

2022-01-15

Drogheda

5 (9,999)
After having our previous American style fridge freezer fo 15 years we thought its about time for a replacement . We picked the Samsung and are delighted with our purchase . Its a very nice looking unit and even though its the same size as our old one, there seems to be a lot more storage area in it. Its very well designed with a lot of storage features. It is also a lot more energy efficient than our old model. I would recommend this model on price appearance and design.
Recomendaria este produto.
Postado originalmente em Samsung UK
Colleen
2 (9,999)

2023-07-22

2 (9,999)
I see I’m not alone in my complaints on this refrigerator. We have had it approx 3 years and the ice maker has frozen up more times than I can count, almost monthly lately. I’ve learned how to take a hair dryer to it to thaw it quickly. Ridiculous. And when it does make ice, it is SO SLOW. The water also leaks from the front where you can get ice/water. It has left a water stain on the tray there that will not come off no matter how hard I scrub. In the last year or so it has started freezing random things in the refrigerator part, ruining many salads, vegetables, fruits, etc. Our settings haven’t changed and it doesn’t seem to matter how full or empty it is, stuff just freezes. I’ve never despised a refrigerator as much as I do this one, so much so, that we decided we’d had enough after just 3 years and went and bought an LG.
Resposta da Samsung:
2023-07-27

Samsung Care

Hi Colleen, Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Should you need assistance with a Samsung product, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146071855 to help our team pull up your information. Leo

Former Samsung Fan
1 (9,999)

2021-07-02

1 (9,999)
I bought this refrigerator for cosmetic looks in late Dec 2020 for my newly renovated AirBnb. On June 29, 2021 all power is dead with water from the ice maker is creating a lake on my new wooden floors.. On July 1, 2021, the Samsung service company reports that the PCB Main motherboard is defective and this is a special ordered part. It takes 10 days to come to shop. This was all confirmed through my 3 hours of speaking to all different divisions within Samsung Customer Service. Of course, I would be out of state for a long July 4th weekend and July is the busiest month of the year for Airbnb travel. Anyway, I asked for the part, a substitute part from another fridge, snd then a replacement fridge… anything to solve the issue, but to no avail. I now see that this defective motherboard is an ongoing common problem. This is a DO NOT BUY!!!
Postado originalmente em Samsung Canada
Rita
5 (9,999)

2022-03-30

Redmond, Oregon

5 (9,999)
i love my new refrigerator! it is so easy to find everything in the french door style and i love the freezer section, easy to store and take out things from the freezer. the cool select pantry is wonderful for dairy items, ie butter, eggs, cheese and luncheon meats. the fingerless stainless steel is wonderful. it does not show any marks at all. the icemaker is wonderful and the water temperature has just the right chill to it.
Recomendaria este produto.
Smugalug1
5 (9,999)

2024-01-01

Bognor Regis

5 (9,999)
We purchased this fridge freezer online from a reputable supplier and I must say that the fridge is awesome. This is our firs large French Style fridge freezer and like all Samsung products that quality is great, the functionality is brilliant and the ease of use will make it a perfect addition to our kitchen. I and so impressed with the size, the storage capacity and the Ice machine, it looks amazing too. Thank you Samsung
Recomendaria este produto.
Postado originalmente em Samsung UK
Resposta da Samsung:
2024-01-01

CX

We are delighted to read that you are already making the most of everything amazing the Samsung Series 8 French Style Fridge Freezer can do for you! As you mentioned, this fantastic appliance doesn't just come with a massive storage, allowing you to store all your loved items safely inside; but its in-built water and ice dispenser is truly incredible, giving you freshly made ice or chilled water to keep yourself hydrated and fully happy. It's also great to see that you are finding the appliance to be very easy to use, and that you love its beautiful design which makes it blend in perfect harmony with the rest of your furniture in your kitchen. You know you can always trust our brand to get the greatest products and technology with the top quality you will always love! ^CL at Samsung Support

Anonymous
3 (9,999)

2020-02-28

3 (9,999)
This is a really classy looking fridge. Very spacious. The problem I have with it is the condition on delivery. The right hand door was badly dented, and I had to wait 5 weeks for a replacement. This also arrived with a dent in it, so I now have to chase the supplier for another door, and wait another 5 weeks. I know accidents can happen in delivery, but I didn't expect to have these issues with a really expensive item.
Recomendaria este produto.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2020-11-03

DA

Hello Jeanjeannie, thank you for letting us know about the issue you are experiencing with your fridge . We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you. JM

Bill
1 (9,999)

2023-08-09

1 (9,999)
I have had this fridge for a couple of years - The good? It looks great in my kitchen, I got the copper colored one, and counter depth, it looks great! The bad? 1.) The shelves on the ice maker side of the door are terrible, almost unusable. 2.) The shelf adjustments in the main portion are not great either, tall bottles cannot be accomodated 3.). There are several place in the fridge that are almost impossible to clean, the drawers, the shelves, etc. Terrible!!!! 4.). They did not include the part number for the replacement water filter in the documentation!!!!! WHAT???? I still cannot believe it.... 5.). Removing the drawers to clean, I must de-install/move the entire fridge because you have to be able to open the doors completely wide open! I really wanted counter depth, I love the color, but there are so many bads.....very disappointed...
Resposta da Samsung:
2023-08-09

Customer care

We hear what you are saying, Bill. We want to ensure that you maximize your refrigerator's compartments and keep it pristine. Here are some suggested tips and tricks that you can use to make sure your refrigerator stays organized. Please check the hyperlinks and videos for additional information. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146127823) to help our team pull up your information when you message us. Have a great day. -Ernest-

TheBookMage
5 (9,999)

2023-04-16

Atlanta, GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator almost 2 years ago and it has run with no issues except user learning curve! The French doors make it seem huge and it is so much easier to see what you have and store what you have purchased. I was worried, coming from a side-by-side refrigerator, that the freezer was small but I find it so much easier to store items and find them. Samsung service is pretty good too, if you have questions.
Recomendaria este produto.
zizzujr
2 (9,999)

2023-09-18

cheshire

2 (9,999)
So I loved this fridge at first, I did notice some things at first, the plastic on the shelving broke pretty quickly but in a minor cracked sense, then, the shelf wheels broke for the veggie, still minor.. After about 2 years we noticed water on the floor which would come and go, but thought it was just some ice that dropped. A month ago after 4 years, the fridge started making some loud noises. As it turns out the entire unit in the back froze, and cracked the insulation. The Samsung repair man tells me none of it us under warranty of course, and pretty much its for scrap. Oh also a bit minor, dents really easy, if you have kids, don't expect it to be very nice looking for long. So size wise, great, the ice dispenser isn't the best design, over all it would be good, but sadly looks like we got a lemon, and Samsung aren't to bothered. So ill switch to bosch this time around.
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-09-20

CX

Thank you for taking the time to share with us this review about your experience with the Samsung Series 8 French Style Fridge Freezer. We are pleased to see that you think the size of this appliance was great, although you would have liked the design of the ice dispenser to be better. We are also sorry to hear that this fridge freezer didn't meet your expectations overall, as part of the shelves, including the wheels, was damaged. Also, because that, after two years of use, you noticed some water on the floor which one of our engineers confirmed was due to damage to the insulation system located at the back of the appliance. It is also our understanding that our engineer confirmed that the issues you mentioned were not due to manufacturing faults, and therefore were not covered under warranty. Although we appreciate that this situation is not ideal, and that you wish to purchase a different product, we would like to confirm that all our appliances go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of durability and quality. We hope this won’t discourage you from exploring our range in the future, and that we'll be able to delight you again with our future technology. ^CL at Samsung Support

A126
5 (9,999)

2020-09-04

5 (9,999)
[This review was collected as part of a promotion.] Had an Electrolux for not even 8 years and it started to fail on us. Needed something with counter-depth and could make ice. This fit the bill without needing to spend too much money. Fridge keeps items cold and freezer, too (our last one never hit 0 degrees F really ever)! The stainless steel looks great and there are less fingerprints. Here's to hoping it lasts twice as long as our previous fridge.
Recomendaria este produto.
Khornung
5 (9,999)

2019-09-10

kulpmont

5 (9,999)
[This review was collected as part of a promotion.] The things I absolutely love about this refrigerator are, the looks and style, primo! The freezer is so roomy. The lighting is awesome! It is extremely quiet to the point you cannot hear it run. The water/ice dispenser is handy! The only area where I can see it needs improvement is a holder for the egg cartons! That would be so handy and create more space. Outside of that it is excellent!!
Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung Family! ^Cat

vabege
5 (9,999)

2020-03-27

Lakeland, Florida

5 (9,999)
[This review was collected as part of a promotion.] In looking for a new refrigerator I needed to make sure it was "counter depth". Many of that variety I reviewed sacrificed space for counter depth. Samsung stood out as one that realized they could provide both features. The design of my new refrigerator shows just how attuned Samsung is to design and practicality. The internal layout is, without question, a very well thought out design that maximizes the available space into extremely useful areas. Three storage drawers make storage and retrieval of items a no-brainer. To say the least, the inside is spacious, well lit, easily accessible and very easy to keep clean. The freezer drawer is laid out very well with upper and lower storage locations making it easy to keep items separated and easily retrievable. As with the refrigerator, the freezer is of a great design. I am extremely pleased with my Samsung and would recommend it to anyone.
Recomendaria este produto.
Rw 6
1 (9,999)

2023-10-17

Laramie, WY

1 (9,999)
Where to start? App to control is useless. Connectivity to use the app is very complicated. The app functionality takes a user manual to understand. Worse part, fridge won't cool below 50 degrees. Buyer beware...! Do not buy a Samsung Refrigerator. We purchased it because the appearance was so incredibly sharp, but I wish I would have known how poor this appliance would serve us.
Resposta da Samsung:
2023-10-18

SEA Care

Hi there, We want our appliances to run smoothly and utilize all its features. Allow us to assist you with the refrigerator. Please see the "Operations" section on pages 45-51 of the user's manual to help you use the SmartThings app. Manual: https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Here is a link to help you with the temperature of the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146422276 to help our team pull up your information. Have a great day. ^Aloe

New frig
1 (9,999)

2023-09-18

1 (9,999)
Mine is 3 years old and the ice maker doesn't work any more. Also, the door bin configuration is very cumbersome. Some spaces are worthless because they are so thin that nothing fits in them. The shelf height is somewhat adjustable but not enough options for tall things like 1/2 gallon milk. There is absolutely no place for a wine bottle except in the door, which is not where I want it.
Resposta da Samsung:
2023-09-21

SEA Care

Hi there, We understand the conditions you experienced with your refrigerator. Let's take care of the unit. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ We recommend following this guide for some tips to organize your fridge and save space. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146310190, to help our team pull up your information. Have a great day! ^Chrystel

Dunnie
2 (9,999)

2021-03-02

Grandview, MO

2 (9,999)
the samsung ice maker for the three door refrigerator has a freeze up problem that the company knows about but can not fix. i am on my second refrigerator and the problem is the same. when talking to the repair man he said the company knows about problem and there is no cure. i must defrost with a hairdryer every8 to 12 weeks than use the fd fast defrost setup to return my unit to normal.
Resposta da Samsung:
2021-03-03

Samsung Care

I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1143032713

luv2shopappliances
5 (9,999)

2020-04-06

Austin, TX

5 (9,999)
[This review was collected as part of a promotion.] We purchased this over 3 months ago and it looks great and fits everything. We switched over from a double door to a French door and were very skeptical, but in the end it turned out great. The racks on the left - near the ice maker could have been just a bit larger to store thing. The freezer's extra set of sliding drawer comes in handy to store items that need continuous access to.
Recomendaria este produto.
AndB
1 (9,999)

2021-12-31

1 (9,999)
I finally decided to get a fridge that had an ice maker and water dispenser and I regret wasting money on this brand at all. Fridge is BARELY 15 months old, and its gone through 2 ice makers already. DO NOT waste your money on this model. Not only that, but NO WHERE in the instructions can you find where/how to defrost. Its a massive issue. Buy any other brand. Do not get this one.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2022-01-04

Operations

Hi AndB, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

b266
5 (9,999)

2020-04-14

South San Francisco, CA

5 (9,999)
[This review was collected as part of a promotion.] I really enjoy this refrigerator for it's looks and it's designed. The interior space is well designed. I like the feeling every time I opened the French door to get what I need. The compressor is very high tech and hardly hear the unpleasant noise. I trust Samsung with the product reliability and their warranty. I am looking forward to enjoy this product for many years to come.
Recomendaria este produto.
n8pwnsu
4 (9,999)

2019-11-06

Kansas City

4 (9,999)
[This review was collected as part of a promotion.] I have been really enjoying the fridge since arrival coming from a much smaller capacity fridge. The interior space addition has been great for storing food for my growing family. The build quality seems good but not great. There were some initial issues that I believe is more due to the installers and not the actual fridge itself as I found steps in the manual to fix them. Initially had a water drip from the dispenser but once I released the air in the line the drip went away. I also had a bad seal around the freezer drawer which created ice and frost buildup in the freezer. I used the steps to make sure the drawer face was on correctly to fix the seal portion for the moment. Still keeping my eye on it though. I would also have liked a little more flexibility with the shelf positions in the fridge but the actual adjustment options are pretty low. Overall I would say a good mid-level plus fridge and good value for MSRP.
Resposta da Samsung:
2019-11-07

Samsung Cares

I realize your experience has been less than ideal, and I would like to change that. I would like to provide you a link to download a copy of your user manual. There you will find helpful steps and information on all the wonderful features for your fridge. • RF23R6201SR/AA: http://bit.ly/32k0fKw Thank you for being a part of the Samsung family! ^Cat

GB67
4 (9,999)

2021-12-28

4 (9,999)
Our last Samsung American fridge freezer lasted 20 years! Sadly decided to say farewell and died on Christmas day.......now replaced by a younger, better model. One can only wish for a similar length of service from this fantastic, well designed Samsung product. One downside is no drip tray for the water dispenser which does flick water on the door occasionally.
Recomendaria este produto.
Postado originalmente em Samsung UK
jamesotis
5 (9,999)

2019-10-22

5 (9,999)
[This review was collected as part of a promotion.] This Samsung Fridge is so big I cant believe it fits in the same space as my previous fridge. Huge shelves big enough for gallons of milk plus all the extras you need! The pantry door is perfect for all my wifes pans of cookies and pies! Yeah we kinda love this fridge and tell everyone we know how great it is. Oh and love the fact that its WiFi capable!
Resposta da Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

KrenDavid
5 (9,999)

2020-08-05

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] First time my wife and I ever bought brand new appliances. We both agreed that Samsung was the way to go, especially after seeing the Tuscan Stainless. Its an amazing color and fits our kitchen perfect! We've had the appliances for two months now and still love them as much as day one. The features are amazing and we would recommend Samsung to anyone.
Recomendaria este produto.
akgoshko
5 (9,999)

2019-09-10

Louisville

5 (9,999)
[This review was collected as part of a promotion.] We love this fridge! Our fridge was on the way out and needed to be replaced soon. After some tinkering with the temperatures, we got our fridge at the perfect setting. I especially love the small Cool Pantry drawer. It's great for storing cheese and sandwich meat while still allowing the full room of the two other crispers. We love this fridge!
Resposta da Samsung:
2019-09-18

Samsung Cares

That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

wdbyffemt
4 (9,999)

2020-08-03

4 (9,999)
[This review was collected as part of a promotion.] So far the refrigerator has functioned as it should. There are really only 2 comments that I can think of 1) the top drawer in the freezer is awkwardly functional meaning that you can put stuff on it but it is not conveniently available and 2) the interior shelves are apparently not adjustable due to the back, center bracket limitations.
Captain
4 (9,999)

2020-09-02

So. Cal.

4 (9,999)
I bought this refrigerator about 10 months ago, it has very nice features and you can sync it to your phone though the app to monitor temperature, get alerts if the door stayed open among other things. Only issue I have is that it stopped making ice about a month ago, I've scheduled an appointment for service, hope it's an easy fix.
Recomendaria este produto.
Shelovesit
5 (9,999)

2020-10-22

Blytheville AR

5 (9,999)
I absolutely love my 28 cu. ft. 3-Door French Door Full Depth Refrigerator with Cool Select Pantry™ in Tuscan Stainless Steel first the color is beautiful! I love all the space and how organized you can keep things it was very easy to set up . The freezer at the bottom allows for separate for storage as well this is a must have!
Recomendaria este produto.
VEdmons
1 (9,999)

2020-07-17

1 (9,999)
We purchased in December 2019 with a full package of Samsung appliance, none of which are great. So disappointed. Ice maker does not work properly. Door does not always close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my prior Kitchen Aid. Will never buy Samsung again.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2020-08-05

DA

Hello Vedmons thank you for your review and sharing your feedback with us. We would like to look into this for you. Please contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support).

Whatever6
2 (9,999)

2025-02-01

illinois

2 (9,999)
Nothing but issues with the ice maker jamming. I download the manual and go to page 58 , follow everything step by step and it doesn't fix the issue. Then if you still need help you have to talk to their Chatbot for 45 minutes, until it says they can contact a repair person, on my dollar to fix. Your appliances are garbage.
Resposta da Samsung:
2025-02-03

SEA CARE

Good day, I'd feel the same way if this happened to my ice maker. Let's get you assisted. Kindly visit the troubleshooting guide below and follow the steps to elevate the ice maker's efficiency. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148317336, to help our team pull up your information. Have a great day! ^Chrystel

TamiC
5 (9,999)

2021-06-10

nebraska

5 (9,999)
just love this fridge/freezer - the only drawback was the 9 month wait to get it. it fit perfectly into the space we had for it - love the counter depth and the french door and bottom freezer drawer. it seems so much roomier than the fridge it replaced even though it is the same cubic feet. again - i just love this fridge.
Recomendaria este produto.
DONTBUY
1 (9,999)

2019-12-14

1 (9,999)
I bought my Samsung French door refrigerator 4 years ago, had problems with it after 1 year, the ice maker broke after the warranty expired, now the fridge must be defrosted every 3 weeks. Both the problems are known to Samsung, and they will do nothing about them. There is currently a class action lawsuit in the U.S.
Postado originalmente em Samsung Canada
bonbon
2 (9,999)

2020-05-31

2 (9,999)
Spilt milk today and the milk ran down to the shelf below which covers crispers. Can’t remove glass to get the milk wiped up that ran into plastic mouldings holding glass in place. Also, can’t remove door shelves to wash/clean and had to listen to the non-stoppable binging alarm entire time trying to clean up the mess.
Postado originalmente em Samsung Canada
Resposta da Samsung:
2020-09-22

DA

Hello bonbon, thank you for your review. You may find the following helpful. https://www.samsung.com/ca/support/home-appliances/how-to-remove-clean-glass-shelf-above-crisper-drawers-french-door-refrigerator/. If you have further questions, please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support). Thank you for your review!

Doyle
4 (9,999)

2020-04-14

SWeatherford Tx

4 (9,999)
[This review was collected as part of a promotion.] We replaced an LG side by side with this one and with only one exception really love it. The one exception is, the bottom tray inside is all the way accross the bottom of the fridge requireing you to open both doors to access this tray. It would have been much better to have this tray split into two seperate bins.
Recomendaria este produto.
Roger T
1 (9,999)

2025-05-18

1 (9,999)
Purchased on 7/1/21. Freezer has failed three times due to a faulty dryer which Samsung service (NISI USA) has tried to repair. Freezer is going out again (freezer set at -7 F and thermometer in freezer consistently reads 15 F plus. Ice maker works intermittently but most often doesn't. Awful experience.
Resposta da Samsung:
2025-05-19

Samsung Care

Hi Roger T, It’s clear this has been incredibly frustrating, especially with the repeated service visits and the freezer continuing to underperform. A freezer that can't maintain its temperature and an ice maker that only works sporadically can disrupt daily routines in ways that shouldn’t be overlooked. We would like to help. Since it’s been identified that the dryer component is contributing to the freezer’s performance, the next best step would be to schedule a visit from an authorized Samsung technician. They can take a closer look and determine whether a repair or replacement of the part will restore proper function. You may use the link below to schedule an appointment. Repair Services: https://www.samsung.com/us/support/service/ Should you prefer to reach out to us to schedule an appointment, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149225600 to help our team pull up your information. Leo

Ziggy_sd
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] Never though I'd love a new fridge so much but I do. Saves tons of money on electricity, is super quiet and holds way more food than our last one. The ice dispenser is a little slow and the water comes out a bit fast usually causing some spillage. These are the only negatives that I can find. App is nice too.
Recomendaria este produto.
tarasg
5 (9,999)

2019-09-10

Louisville

5 (9,999)
[This review was collected as part of a promotion.] We love our new fridge - it's well designed with good ergonomics and a great look. It has tons of room for a smaller model and the shelves can be configured in many ways and with ease. I've long been a fan of Samsung electronics but this is my first Samsung appliance and I'll definitely get more from now on.
Resposta da Samsung:
2019-09-18

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with our French Door Fridge and its innovative features that make life easier. We thank you for being a loyal Samsung customer. ^Cat

Sam1Joe
1 (9,999)

2021-10-18

South England

1 (9,999)
This unit only lasted 6months & 2days(February-August) Samsung support has been poor had 4 visits to the unit, repaired twice after each repair tool a new fault developed. Here we are middle of October nearly 3 months now without a working unit. Up the point the unit broke down the unit was working well.
Postado originalmente em Samsung UK
Chantel
5 (9,999)

2021-07-25

UT

5 (9,999)
we have had this about 3 weeks now and i really love it. there is so much more space than my old fridge. the only thing i wish i would have known is that there is supposed to be 3” clearance on each side for the doors to open. one door is too close to the wall and does not fully open, but it still works.
Resposta da Samsung:
2021-09-21

Samsung Care

I'm glad to hear you found a way around the door situation. Thanks for sharing your review with us! ^Pat

MattyB
5 (9,999)

2023-08-11

Scotland

5 (9,999)
This replaced my previous Neff American fridge freezer which had the traditional door layout. I love the spacious feel of the french style layout, feels like there is much more space. Quality feels very good, with good flexible shelf layout and plenty of trays in the doors to keep things organised.
Recomendaria este produto.
Postado originalmente em Samsung UK
Resposta da Samsung:
2023-08-12

Samsung Support

It's fantastic to see that your new French Style Fridge Freeze is already proving to be a very worthy successor to your previous model, Matty. Its intelligent interior design will allow you to pack in way more than it's exterior suggests, and the versatile way in which you can alter the shelves means it's more accommodating to all kinds of items. ^DB at Samsung Support

Manual do usuário

manual do usuário (BRAZIL)

Versão 03 | 11.16 MB

23-06-2021

PORTUGUÊS (Brasil)

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Guia Rápido (BRAZIL)

Versão 00 | 1.32 MB

06-02-2020

INGLÊS

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