36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub

White 23 cu.ft.
RF23DB990012AC

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36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub
White 23 cu.ft.

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Features

Discontinuation of Panel Replacement

Please note that Bespoke refrigerators purchased after July 1, 2026, are not eligible for panel purchase and replacement. For refrigerators purchased on or before June 30, 2026, compatibility varies by model. Please contact Samsung Customer Support to verify your model's eligibility.

 

A smart way to buy, store and use food

AI Vision Inside™

AI Vision Inside* automatically recognizes what's going in and out of your fridge, to help you identify what's inside. Access a list of what's in your fridge through the SmartThings app** or Family Hub+ screen.

A Bespoke refrigerator filled with fresh ingredients. As the woman adds an apple to the fridge, AI Vision Inside detects the new inventory. She notices broccoli that's about to expire and takes it out of the fridge. AI Vision Inside tracks that the broccoli has been removed. A Bespoke refrigerator filled with fresh ingredients. As the woman adds an apple to the fridge, AI Vision Inside detects the new inventory. She notices broccoli that's about to expire and takes it out of the fridge. AI Vision Inside tracks that the broccoli has been removed.
* Red light becomes on, when the camera is working. User's appearance can be captured, but the surroundings other than food item will be automatically blurred.
** As of March 2024, AI Vision Inside can recognize 33 food items like fresh fruits and veggies. If the food is covered by hand and not recognizable, it may be listed as an unknown item. AI Vision Inside cannot identify or list any food items in the fridge door bins or freezer. Detecting and identifying food items are based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
*** Manual operation of the list by the user may be needed for list management accuracy.

Smart energy savings of up to 10%

SmartThings AI Energy Mode

Reduce your energy use by up to 10%* with AI Energy mode in SmartThings Energy**. If your estimated monthly electricity bill exceeds your preset target, it gives you an option to save energy***. It optimizes the compressor speed and defrost cycle, based on your usage pattern and surroundings.

Smart energy savings of up to 10% Smart energy savings of up to 10%
Smart energy savings of up to 10% Smart energy savings of up to 10%
* The test results are based on a comparison of the factory setting temperature when using AI Energy Mode and without using AI Energy Mode. Results may vary depending on the usage conditions and patterns.
** The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
*** SmartThings will display a notification before activating the saving algorithm in both 'Maximum Mode' and 'Custom Mode'.

Enjoy large screen viewing

AI Family Hub™+ (32" Screen)***

Enjoy an enhanced and richer user experience. The huge 32” screen is 2.1x larger*. It makes easy to control the refrigerator and provides a fun way to share photos and messages, watch TV, listen to music and access information**. Its bezel-less design also creates a discrete and elegant look.

A Bespoke Family Hub refrigerator features a wide touchscreen. It expands from 21.5" to 32" to seamlessly cover a french door with a bezel-free view. A Bespoke Family Hub refrigerator features a wide touchscreen. It expands from 21.5" to 32" to seamlessly cover a french door with a bezel-free view.
* Based on a comparison with RF29A9771*B model, which has a 21.5” screen with a screen area of 127,792mm. Family Hub™+ has a 32” screen with a screen area of 274,366mm, so it is 2.147x larger.
** A Wi-Fi connection and a Samsung account are required.
*** Does not mean all services available on the AI Family Hub are AI or generate information or outcome using AI. AI Vision Inside accessible through the AI Family Hub utilizes AI-based algorithm, which may be updated periodically to improve accuracy. The AI-based algorithms may generate incomplete or incorrect information.

AI Family Hub™+

It's more than a fridge

AI Family Hub™+***

Enrich your family life with enhanced communication, entertainment and food management. Also, you can share photos and memos, enjoy non-stop entertainment and seamlessly control your smart devices by connecting them to SmartThings.* And AI Vision Inside** can identify certain fresh food items, and allows you to easily manage a food list.

* Using the SmartThings App, which is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** As of April 2024, AI Vision Inside can recognize 33 food items like fresh fruits and veggies. Detecting and identifying food items is based on deep learning model developed by Samsung. Our learning model may be updated from time to time and may generate incomplete or incorrect information. If the food is covered by a hand and/or not recognizable, it may be listed as an unknown item.
*** Does not mean all services available on the AI Family Hub are AI or generate information or outcome using AI. AI Vision Inside, accessible through the AI Family Hub, utilizes AI-based algorithm, which may be updated periodically to improve accuracy. The AI-based algorithms may generate incomplete or incorrect information.

Easily cook and shop

Cooking Convenience

Prepare meals and shop for ingredients easily and efficiently. SmartThings Food* recommends recipes with easy to follow instructions, and can send the right settings to your cooking appliances**. You can add recipe ingredients to a Shopping List with a touch or voice command and buy them online***.

* Available on Android and iOS devices as part of the SmartThings App. A Wi-Fi connection and a Samsung account are required.
** Only works immediately when the Smart Control is already turned on in the connected device. When Smart Control is turned off, it only sends settings information. Compatible with all wifi-embedded Samsung ovens, induction cooktops, and microwaves released after 2021.
*** Only available in the US, UK and Germany. Other countries will be added soon.

Non-stop entertainment

Entertainment

Enjoy your favorite entertainment in the kitchen. With Samsung TV Plus, you can watch live TV programs*. TapView** mirrors your smartphone by a simple tap on the side of the Family Hub. And you can watch YouTube videos through Family Hub***, stream songs on certain apps****, or listen to the radio.

* Samsung TV Plus is currently available in the US, Korea, and Mexico. The number of provided channel may differ by countries. A Wi-Fi connection is required.
** Compatible with all major apps on Samsung Galaxy S6 models or later, running Android 8.1 or higher.
*** YouTube is a trademark of Google LLC. Spotify is a trademark of Spotify. Amazon Music is a trademark of Amazon.
**** Availability of certain apps may vary by country, region, service provider, network environment, or device, and may change without notice.

Smart home living

Connected Living

The SmartThings App* lets you control smart devices with voice or touch controls. Using SmartThings Home**, you can track your smart home, including energy use and carbon emissions. Google Nest*** integration also lets you control Nest devices and Ring Doorbell**** shows you who is at the door.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. SmartThings Hub is built-in to certain models and some of previous Family Hub model may require a SmartThings Dongle, which is sold separately.
** The availability of SmartThings Home service varies by country.
*** Google and Google Nest are trademarks of Google LLC.
**** Compatible with the Ring Video Doorbell Elite / Ring Video Doorbell Pro with Chime Pro / Spotlight Cam Mount / Spotlight Cam Wired / Stick Up Cam Battery / Video Doorbell / Video Doorbell 2 / Video Doorbell 3 / Video Doorbell Pro.

Made for family fun

Family Communication

Enjoy more ways to connect and share things with your family. The Family Hub is a fun place to directly share information and messages. You can leave memos, task lists, instructions and schedules, sync everyone’s calendars or post photos, which you can download or upload with Google Photos*.

* A Wi-Fi connection and a Google account are required. Google and Google Photos are trademarks of Google LLC.

Convenience

Open doors with a light touch

Auto Open Door

Open the fridge effortlessly! The fridge’s Auto Open Doors have touch sensors. When you lightly touch them, the doors automatically open*. It enables easy access to your food even when your hands are full. And, with no handles sticking out, it has looks stylishly seamless.

* An automatic closing function is not available. The actual open angle of the doors can be different by the installation circumstances and usage conditions like storing heavy items in the door bins. User may need to adjust the refrigerator's installation condition, when the doors are not open properly. Touch sensors can be turned on/off from the control panel/display, and its default setting is off.

Water two ways

Beverage Center™

Enjoy quick access to refreshingly cool, filtered water in two ways. Choose from an internal dispenser or a built-in AutoFill Water Pitcher that automatically refills, with the option to infuse with a flavour.

Makes plenty of ice, gives you a choice

Dual Auto Ice Maker (Cubed Ice & Ice Bites™)

Make sure you are always prepared for any occasion with two different types of ice. The Dual Ice Maker makes both Cubed Ice and Ice Bites™, which chills drinks rapidly.

Store it all, short and tall

Slide-in Shelf

Store large and bulky items efficiently to make good use of your fridge space. The Slide-in Shelf is half the width of the fridge and can slide back to create more room* between the other shelves to store tall bottles, large containers and big items, like a multi-tiered cake or a tower cooker.

* When the Slide-in Shelf is pushed in, tall bottles or containers that are up to 440mm(173.2 inches) high and 360mm(141.7 inches) wide can be stored.

Fresh filtered water at your fingertips

Internal Water Filter

Drink clean and fresh-tasting water. The Internal Water Filter* removes certain contaminants** in the water supplied by the water dispenser. So you can enjoy cool drinks, without worrying about the water quality. It is also easy to access and maintain, as it is only needs replacing every 6 months***.

* DA97-08006C, which has been NSF-certified according to the NSF/ANSI 42, 53, 401 NSF/ANSI/CAN 372 test method.
** Including 0.5~1.0㎛ size plastic particles. Results may vary depending on the actual usage conditions.
*** The purification capacity is 1,136L and the usage life is 6 months. The water quality can be maintained by periodically replacing the filter. Replacement filters can be purchased through SmartThings, Samsung.com and the Samsung Electronics Service.

Performance

Fridge or freezer, the choice is yours with five adjustable temperature settings

FlexZone™

Customize your lower-right storage space to be either a refrigerator or freezer. With five adjustable temperature settings, you can store various food item from fruits and vegetables to your favourite ice cream.

Powerful cooling performance

Triple Cooling

A premium cooling system featuring three evaporators that provide precise temperature and humidity controls in all three zones designed to help your food stay fresh.

Retains cold air in the fridge

Metal Duct

Stably maintain the temperature inside the fridge, so food stays fresh, even if you frequently open and close the door. The Metal Cooling Plate in the rear wall retains the cold from the air and helps to restore any heat loss quickly. And it also adds a premium look and is easy to wipe clean.

Keep the air inside your fridge fresh

UV Deodorizer

Help keep the air in your fridge fresh with a built-in deodorizing filter. The filter reduces odor from the air in your fridge, while UV technology continuously cleans the filter itself.

SmartThings

Efficient energy use. Smart savings

SmartThings Energy

Manage your energy usage to reduce your carbon footprint and save money. SmartThings Energy* provides energy efficiency tips. It also monitors the energy consumption of appliances** in real-time and compares it to the previous month. And it alerts you if your monthly targets might be exceeded.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** SmartThings Energy currently works with around 40 Samsung home appliances that are SmartThings enabled. These include refrigerators, washing machines, clothes dryers, dish washers, air conditioners, air purifiers, vacuum cleaners, ovens, hoods, cooktops, microwave ovens, TVs (from June 2022) and energy meters.

Smart maintenance. Easy upkeep

SmartThings Home Care

Take care of your refrigerator more easily. SmartThings Home Care* provides real-time monitoring and alerts. You can check on its status, including the condition of the water filter. It also automatically notifies you if parts need replacing or problems are detected, and suggests a solution.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Smart cooking. Tasty food

SmartThings Food

Manage, prepare and buy food more effectively. SmartThings Food* lets you create a list of the food in your refrigerator and manage expiry dates, so you can check what you have anytime, anywhere. It also recommends personalized recipes based on your preferences and existing ingredients.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Efficiency

Enhanced energy efficiency

ENERGY STAR® Certified

ENERGY STAR® certified, so you can save money by using less energy without sacrificing performance or functionality.

* Visit www.energystar.gov for more information on ENERGY STAR® guidelines.

Consistent cooling and energy efficiency

Digital Inverter Compressor with 10 year warranty

Get 10 Years of parts and 5 years of labour warranty coverage on digital inverter compressor.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

How to measure

Specifications

  • Cooling Type

    Triple Cooling

  • Net Weight (kg)

    156 

  • Shelf

    2 EA

  • Box

    1 EA

  • Door Pocket

    3 EA

  • Icemaker

    Dual Auto Ice Maker

  • LED Interior Light

    Yes

  • Box

    1 EA

  • FlexZone

    Yes

  • Shelf

    2 EA

  • Door Pocket

    3 EA

  • Net for Freezer

    8.8 

  • Net for Fridge

    13.7 

  • Net Total

    22.5 

  • Cooling Type

    Triple Cooling

  • Beverage Station

    Yes

  • Colour

    White glass

  • Dispenser with Water Filter

    Yes

  • Display Type

    Family Hub(ADA Compliant)

  • Door Handle

    Recess

  • Door Type

    BESPOKE

  • Dispenser Type

    Beverage Center

  • Door Alarm

    Yes

  • Cooling Cover

    Metal Cooling Duct

  • Energy Consumption

    631 kWh/year

  • Net Case Height with Hinge

    73 

  • Net Case Height without Hinge

    70 3/4 

  • Net Depth with Door Handle

    28 3/4 

  • Net Depth without Door Handle

    28 3/4 

  • Net Depth without Door

    24 

  • Net Weight (kg)

    156 

  • Net Width (inch)

    35 7/8 

  • Packing Dimension (WxHxD)

    38 1/4 x 78 5/8 x 30 5/8 

  • Packing Weight (kg)

    165 

  • Interior LED Light

    Wide Top LED

  • Number of Door Pocket

    6 EA

  • Number of Shelf (Total)

    4 EA

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Deodorizer Type

    UV Deodorizer

  • Gallon Door Storage

    1 EA

  • Depth

    Counter Depth

Reviews

36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub

4.6

Recommended by 92% of customers.

Write a review
5 stars 81%
4 stars 10%
3 stars 2%
2 stars 2%
1 stars 5%
Features 4.7
Performance 4.6
Design 4.6
Value 4.4
AI Functionality 3.5
AI review summary
  • Customers praise AI Family Hub and internal cameras for remote monitoring and simplified household management
  • Many highlight the spacious counter-depth interior with FlexZone drawer and dual ice makers as major selling points
  • Reviewers love the sleek, customizable design that elevates kitchen aesthetics and looks premium
  • Several note the intuitive touchscreen interface makes daily routines effortless and convenient
  • A few report ice maker failures and customer service delays, though these are minority concerns
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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329 Reviews

(Mohamed)
5 (9,999)

2025-12-12

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
I bought this last month and it was really good and love all the features and the screen it's a very very very nice fridge
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Edein
5 (9,999)

2024-09-20

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
It has been a functional fridge thus far. My son loves to doddle on it and the photo gallery provides us with replayable pics and vids to relive our memories. A great piece of furniture in our open kitchen.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alybry3
3 (9,999)

2025-09-13

Las Vegas, NV

Capacity : 23 cu.ft. | Colour : White
3 (9,999)
Beautiful fridge with one flaw that, if known prior to buying, would have had me purchasing something else. The in-fridge water pitcher has a horrible chemical odor that permeates the entire fridge. I've tried the online fixes like let pitcher sit out for a couple of days to off gas the chemicals. Didn't work. I've washed with different soaps and even let it sit outside in the desert heat for a week. Within 12 hours of filling with water the smell returns. Its over 100 bucks for a new one so not interested in testing to see if that would help and a glass pitcher isn't available. I use the space for the pitcher to put a water bottle now.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-09-15

SEA Care

Hi there, We aim to provide you with a hassle-free experience while using your refrigerator. Let us help you. Here are the steps to clean your fridge and accessories. Please click the link and hyperlinks and watch the embedded video for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150723856, to help our team locate your information when you message us. Have a great day. -John

LSchreiner5
4 (9,999)

2024-04-17

Pittsburgh

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Our Samsung fridge is awesome! A complete upgrade than the side by side door fridge we had. We love the space inside but it doesn’t take up the whole kitchen. The beverage center is a favorite! I love the infused water pitcher that automatically refills. However I feel the single glass refill function refills very slowly. That’s the reason for the one star missing. I love the customization of shelves with the one shelf able to be a full shelf and then retract if needed. The two different ice cubes is super cute! The AI screen is really cool! We love the whiteboard to share messages with each other, and being Able to post recipes as we cook.
I recommended this product.
Helpful?
What is for dinner
5 (9,999)

2024-07-03

Texas

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Our Refrigerator went out, and we had just come back from visiting my parents who had this refrigerator. I loved it! The recipe builder is amazing. It takes the guess work out of what to make for dinner. I can view what's in my fridge from my phone. This is so helpful when running to the grocery store. My son uses the web on it more than me, but it makes him feel as if he is helping in the kitchen. I highly recommend. It is very spacious, and you can adjust shelves to fit your needs. Having a 2-door freezer is a game changer. I no longer have to dig to the bottom to find what I am looking for. Since our purchase we have not had to use the deep freezer as much.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Bubble2
5 (9,999)

2024-06-01

Atlanta, GA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] The Samsung AI fridge is truly a beautiful addition to my kitchen, fitting in perfectly. I adore the Smart Hub screen; it's vibrant, clear, and incredibly user-friendly. The screen's Art Mode adds a stylish touch, and the sound quality is excellent for enjoying music. Additionally, the auto-open door feature is a favorite of mine. However, while I appreciate the concept of AI vision, I found it less practical for my needs. It requires extra attention when placing or removing items to ensure the camera captures them accurately, especially when dealing with items in containers. Despite this, I would still highly recommend this fridge to anyone in the market for one
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Techie Girly
5 (9,999)

2025-10-30

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We love our refrigerator that we named Frosty. It hold so much more than our previous model. I especially love the screenshots of my husband reaching into the refrigerator late at night. The camera gives you an inside view of the food on the door. While the refrigerator takes inventory of everything you put inside and lets you know when it should be expired. Links to the grocery store app to help make shopping trips easier. One of the compartments can be used as a beverage cooler inside of freezer. I also love that I don't have to see the water dispenser. Its covered by a door leading to more compartments.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2024-05-17

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
2024 smart ai products . We purchase 2024 samsung ai refrigerator, stove,dishwasher and washer dryer delivered by samsung to doorstep
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
sunmoss
5 (9,999)

2024-04-15

Lebanon

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This modern and sleek refrigerator is the eye catching centerpiece of my kitchen. The AI vision tells me when i put in food and take out food so i can avoid food waste. The technology in the AI family hub works with my existing smarthings and alexa all in one. I can voice control the lights from there as well as watch you tube or Samsung tv while i cook. You can program the dual ice maker to make ice and make the flex zone specifically for freezing or meat or veggies. The beverage center is very cool feature to have pitcher for iced tea of fruit infused drinks. I love the flexibility you can customize for your needs. Lots of room, easy and convenient to use. Great fridge!
I recommended this product.
Helpful?
Camel707
5 (9,999)

2024-04-17

Suisun City

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] The fridge is very roomy and gets super cold! The ice maker is great and makes loads of ice. I especially like the pitcher of water as I am often in a rush and want to quickly pour my water into a container. The digital screen has been very handy and even connects to our washer/dryer! The set up was extremely easy and we’ve had no issues. The design is sleek and very modern looking. We did need to add some small organizational shelves for our smaller items such as cheeses and sandwich meat as we used to keep those in a drawer in our last fridge and the large shelves that come with this fridge are too much room for these small items. Overall I love the fridge and I have no complaints.
I recommended this product.
Helpful?
Jsahni
5 (9,999)

2024-03-28

Yuba city

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I was a bit skeptical with this refrigerator at first because of the screen and having little ones inthought it was going to be a nightmare and they will be stufk to it day and night,but i was so happy that you could set a pin and lock the screen!It is so roomy and has a very clean and modern look.The ice maker is a huge plus especially since summer is around the corner!The refrigerator overall is a 10 out of 10 its sleek,modern and slim.I love we can put our family pictures on the screen and little notes.overall i am very pleased with it and definitely recommend it! plus the kids love it too!
I recommended this product.
Helpful?
Nonickname
1 (9,999)

2025-04-12

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
The model RF28R6301SR looked so great in the store, but it has irate design problems. One major issue is the quality of the plastic of the door shelves. Shelf after shelf broke into little pieces, and the contents crashed and spilled to the floor when the appliance was only a little over a year old. I was told I would have to purchase new, replacement shelves although this is clearly a manufacturer’s defect. . In all my years of purchasing refrigerators, I have had one shelf break. Additionally, there is insufficient room for all items, such as soda and juice bottles. Buyer beware!
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-15

Samsung Care

Hi there, We can feel your disappointment with this fridge. We are here to help you. The door shelves provide additional space to the fridge, and if not loaded properly, it might cause damage or the shelves to be broken. If you need replacement shelves, you can visit (https://samsungparts.com/). Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148780826), and it will help our team pull up your information. ^Rodel

Elastep
5 (9,999)

2024-07-02

Ashburn, VA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We needed a new refrigerator, and after doing some research and watching videos from CES we've decided to go with Samsung specifically with the fridge that has an AI in it. We were a little afraid at first that this AI feature is going to be a gimmick, but it REALLY works! We always know what is in our fridge and when it expires, AND we have access to it wherever we are. So, I'd say we are now throwing away a LOT less food! Especially when the fridge reminds you that you have some milk that expires soon, or something like this! Design and the front screen are great! I love watching videos while cooking! Love that there are 2 types of ice, and a beverage center. Everything is very well thought out!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
zhangxue
5 (9,999)

2024-03-27

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This fridge is excellent! The stainless steel surface is very easy to clean, and looks sleek. Great capacity, suitable for a household of 4. I love that the water hub is actually inside so it’s not exposed. The auto fill setting makes it even more wonderful! Kids are having so much fun with the big screen. The best part to me is the bins on the doors, it has them on all 4 doors, makes it easier to organize, also feels like the fridge can hold more because of these bins. Cools fast, precise temperature settings, love it! Also have to mention the Smart Things App, easy to connect, we also have the same brand stove, so we're able to set up everything with couple clicks. Love this fridge, highly recommended!
I recommended this product.
Helpful?
Oz4u
5 (9,999)

2026-05-21

Alabama

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We purchased the Samsung Bespoke AI 4-Door Flex with Beverage Center as it has a sleek and modern design, glass panels, a beverage center with an auto-fill pitcher. The dual ice makers with two sizes of ice was the selling point that sold us. We really appreciate the super spacious interior, particularly the flexibility of being able to change sections from refrigerator to freezer. Overall, this refrigerator with its large touchscreen and AI camera that keeps track of what you put in and take out of the refrigerator has been a good purchase and we definitely recommend it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
No1NmyBook
5 (9,999)

2026-03-25

Abilene TX

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] So happy we decided on this refrigerator. It has so many wonderful features. My favorites are having my recipes readily available, the built-in timer, the ability to display pictures, and even catching up on the news right from the screen. The automatic water pitcher and the little ice feature are fantastic. We also love the Flex Zone - we keep it on the chiller setting for all of our drinks, and it works perfectly. We moved 2 years ago and had to leave our other one behind, but that is the one we went running to whenever we purchased a new one for our newly built home!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
pratikd
4 (9,999)

2024-04-17

Aliso Viejo

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] I love my new Samsung refrigerator! It fits perfectly in my space . I am very impressed with the AI vision camera which recognizes the food I am putting in or taking out! After recognizing new food it also tells me with how many days I should consume the fresh produce so that it doesn't go bad. Saves food waste big time. Stainless steel is finger print resistant , my toddler love to use family hub for music , watching videos even drawing .but my fridge will not have any finger print . Also I have unlimited supply of ice as I can scheduled to refill my tray over night.
I recommended this product.
Helpful?
THugh
1 (9,999)

2026-06-10

Miami FL

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
This product was installed by our builder in the house we purchased. We were worried that the screen would simply be a gimmick and be the first thing to give out, so much so that we negotiated an additional warranty from the builder to cover the appliances. Well here are we just over a year later and guess what, the screen and hub now requires replacing and we are JUST out of warranty and being told that its going to cost 40% of the cost of the fridge to replace the screen. Totally a gimmick, unreliable and we can not recommend buying this product! Stay away!
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-16

Samsung

Hi THugh, It’s clear you planned ahead with your builder, showing how much you value a long‑term experience with your home and appliances. We appreciate you sharing your feedback on the screen and hub, especially when it comes to durability and overall performance. We’d like to take a closer look at your unit and see what options are available. Feel free to reach out using any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152642720 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

AntonB
5 (9,999)

2025-12-30

Capacity : 23 cu.ft. | Colour : Grey
5 (9,999)
All family very happy! Second Samsung, first live almost 14 years. This one much better, move freezer to bottom. Thank you
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on 36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub(RF23DB9900QDAC)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Grofm
5 (9,999)

2026-03-25

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Beautiful and useful display screen; improved Bixby (esp for keeping handy multiple timers going while cooking meals). Plenty of ice in 2 sizes, and easy access to water pitcher and dispenser. Durable surface that is replaceable in different textures/colors if damaged or if kitchen decor changes. We had a prior version of this same fridge which had problems with the ice box, and Samsung helped us get this new fridge -- they were a great partner who stood by us over the years, first repairing and then finally helping us replace the fridge for this improved unit.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
iamfoodie
5 (9,999)

2024-03-18

Crestline

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Love the sleek look, the stainless steel surface does catch a lot finger prints but it’s very easy to clean. The water hub is inside , I love it a lot, you can also set up auto fill for the pitcher. AI vision makes it easier to organize the food, set an expiration reminder, you get to see what’s inside without opening the doors. I love the duo ice maker, different cube sizes suitable for all kinds of usages. Bins on all four doors, this design gives extra room inside. It cools fast, doesn’t make a lot of noise, with all the app connections it literally feels like I have a phone on the fridge! Also the Smart Things app, if you got multiple devices from them definitely recommend to use it, manage all of them with one click.
I recommended this product.
Helpful?
surshe
5 (9,999)

2024-04-22

Collierville

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We all are excited to welcome this Samsung 29” Stainless steel refrigerator. The video panel is very attractive. AI Family Hub™+ Color Customizable Door Panels* is beautiful feature with AI Vision Inside and Beverage Center to hv separate cold temperatures. Auto Open Door with Dual Auto Ice maker is a cool feature. Wife loves the Fingerprint Resistant Steel body. To give digital touch, this can be accessed through app SmartThing and can manage the temptation, view the content inside both door, auto fill pitcher options. In short whole family is loving this.
I recommended this product.
Helpful?
Kmtrumbley
1 (9,999)

2026-01-15

Lincoln, NE

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
I had a Samsung representative order this model for me in white as I was inquiring about wanting this model, but in all black. She then informed me about being able to order the panels as replacements. They had a promotion where you could receive the panels for FREE! She even helped me pick out the FOUR panels that I would add to my cart. Only to find out that you CANNOT replace the panel that has the AI screen. Now we are past the return/exchange window, and I have the ugliest refrigerator in my beautiful new kitchen. I'll NEVER do business with Samsung again. They offered me a $100 promotional code to "make it right"...This after literally 5 hours of being transferred to and from the same people to remedy their order mistake!
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-01-15

SEA Care

Hi there, We understand how you feel about the representative failing to set your proper expectations about the panel of the AI screen not being customizable. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other issues you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151848213 so our team can pull up your information when you message us. Have a great day. -John

D_Blok
5 (9,999)

2025-12-19

Austin, TX

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I absolutely love my Bespoke 4-Door Flex Refrigerator! The counter-depth design gives my kitchen a high-end, custom look while still offering a spacious 23 cu. ft. capacity. The AI Family Hub+ screen is a game-changer for organizing our busy lives, and the AI Vision camera makes checking my grocery list from the store incredibly easy. I also appreciate the FlexZone feature, which allows me to switch the bottom-right compartment from a fridge to a freezer depending on my needs. It is the perfect blend of intelligent technology and sleek, modern style.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Venkata
5 (9,999)

2025-11-25

Capacity : 23 cu.ft. | Colour : Grey
5 (9,999)
Over the last 4 months, we enjoyed the fridge and its 4 door configuration with great operational ease. The children thoroughly enjoy the display and love sketching on the screen. I personally love the camera idea to keep an eye on "WHAT GETS IN and WHAT GETS OUT". The right capacity and dimensions to make our open kitchen elegant and alive !!! Thanks Samsung for making such hi-tech appliances.
I recommended this product.
Helpful?
Originally posted on 36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub(RF23DB9900QDAC)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Aly Ibrahim
5 (9,999)

2024-07-03

California

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Purchased the Bespoke Counter Depth Refrigerator with AI Family hub and I have bee using it for about 3 months. As an Engineer,I love the design as it has the sleek and modern look. Although it doesnt sit flush , I am still happy with the aesthetics because it gives the kitchen a sleek look. The shelves are adjustable, allowing my wife and I to store anything. My wife loves how she can organize the fridge without having any problems. Summary; Pros: Sleek and Modern Design, Cooling Performance. Storage, Quiet while running. Cons: No cons
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Zenius2002
5 (9,999)

2025-09-15

Torrance, CA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I’m using the white Bespoke 4 Door Flex at home, and it blends beautifully with my cabinetry. I owned the previous Bespoke 4 Door, and this generation is a clear step up. The dual Auto Ice Maker produces two cube sizes at the same time. An internal camera tracks what goes in and out, making it easy to manage groceries. The large Family Hub screen lets me pin photos, doodle, and handwrite notes—and it can play Samsung TV Plus and YouTube. Sleek design plus genuinely useful upgrades make it a smart centerpiece. Strongly recommend it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
VegasInsider
5 (9,999)

2024-03-18

Henderson

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] The 2024 Samsung Bespoke Refrigerator is a marvel of modern convenience. With seamless integration with the SmartThings App, I can control settings and receive notifications from anywhere. Its spacious capacity and customizable design make organizing groceries effortless. The Beverage Zone/Center keeps drinks perfectly chilled, while the AI Family Hub™+ acts as a central kitchen assistant, offering recipe suggestions and keeping me organized. The AI Vision inside minimizes food waste by tracking items and reminding me of expiration dates. And with the Dual auto ice maker, I always have plenty of ice on hand for any occasion. In summary, the Samsung Bespoke Refrigerator sets a new standard for innovation in the kitchen, making life easier and more enjoyable.
I recommended this product.
Helpful?
MCRiff
5 (9,999)

2025-10-28

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This fridge was a great upgrade for the family. Plenty of room for meal prep and healthy food for the elite athletes in the family. Being able to seperate out the different types of food and change configuration of shelves was very good. The interface is great and family uses it as the sync'd family calendar. Son checks his schedule in the mornings when he's getting breakfast. Having everything tied into family applications and online ordering, make knowing when to replace water filter and having it auto order very seamless.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
4 (9,999)

2025-09-15

Virginia Beach, VA

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Refrigerator is very modern as you would expect. The space is excellent even in the counter depth version. After a couple months, the best overall feature is beverage center with two kinds of ice and two means of getting water. The pitcher is a winning feature! The display is largely useless, but looks cool. The AI is really pointless… it’s a tool without a problem to solve. The other apps are pretty useless too. Who needs to stream tv to their fridge?? Everything it can do is already on your phone in a more convening form. Maybe Samsung really needs to sit down and think about what would actually add value to the consumer, not just dump the Android suite on it. Well, the display is attractive by candy, but the ones without it would be just as functional.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
SamsungLoyalist
2 (9,999)

2024-08-12

Florida

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
[This review was collected as part of a promotion.] I did a lot of research and bought this fridge with high hopes and expectations. I have been loyal to Samsung - TVs, all kitchen appliances, washer and dryer. I am disappointed to say that the fridge either came already scratched, or was so easily scratched that me putting a piece of paper on it with a standard magnet caused this damage. I live alone, couldn’t have been anything else. My ten year old fridge didn’t even have scratches like this. I will have to pay for a replacement panel already, less than two weeks in.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-08-15

SEA CARE

Hi there, We understand the significance of a refrigerator's flawless exterior. Let's share with you some tips to prevent further scratches. For reference, I have shared a YouTube video for tips on properly cleaning the fridge's exterior to avoid further scratches. Kindly watch from 2:04 onwards. How to clean your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=Gw_NOk1rLAY Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147444522, to help our team pull up your information. Have a great day! ^Chrystel

Marquez Fam
5 (9,999)

2025-11-02

San Diego, CA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Our Samsung refrigerator has been such a game-changer for our home! The capacity is incredible — it easily fits groceries for the whole family while keeping everything perfectly organized. I love the four-door configuration; it makes it so easy to separate snacks, drinks, and meal prep items. The Family Hub touchscreen interface is super intuitive and fun to use — I can make shopping lists, check what’s inside, play music, or even manage my family’s calendar all in one place. What really stands out is the smart technology and customization. I can adjust temperature zones, set reminders, and personalize the display to fit our family’s needs. It’s sleek, efficient, and feels like a piece of modern home tech that actually makes everyday life easier. Absolutely worth it!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lexi
1 (9,999)

2025-09-05

Mississippi

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
We had the first Samsung Refrigerator in 2017 and a short while after the ice maker broke replaced it twice in 3 years Got a second Samsung late 2020 and ice maker broke a short while after that replaced it a couple times again in 2024 the freezer stopped working called customer service and it’s not covered plus if it is you have to pay the service man yourself… we would never buy a Samsung Refrigerator again not because we would have to pay the repair man but because they cost a arm and a leg Ang constantly break
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-08

SEA Care

Lexi, we strive to assist you at any time. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review alternative options, and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150643077, to help our team locate your information when you message us. Have a great day. -John

Jeev
1 (9,999)

2024-11-29

San Jose

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
Freezer not working - 17day of buying direct from Samsung The worst customer service is from Samsung we regret buying directly from them rather than buying from Costco or Best Buy This refrigerator we got on NOv 4th and stopped working on Nov 20th we called customer service and they mentioned they can’t exchange . They ordered a part to be replaced and then we had to wait for it to get this fixed. I don’t understand how a brand new refrigerator is not working Highly disappointed after paying so much and buying directly from Samsung they where not willing to exchange as the entire part was faulty No freezing they had to replace the whole board . Please do not buy directly from them as we not sure when again it would stop working looks like they sell refurbished products
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-03

SEA Care

Hello there, We are here to assist you in the best possible way. We want to speak with you directly to offer support and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150918137, to help our team locate your information when you message us. Have a great day. -John

Megp
2 (9,999)

2026-06-21

Panama city beach fl

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
Its not that smart. You dont have the ability to change the screen settings for display time out to save energy. Ive been manually sliding down the screen to turn it off after every use to turn off the screen because otherwise it stays on for like 5 minutes with no activity. It automatically turns on every time you open the door or beverage center. We drink a lot so its constantly turnint on. My electricity usage is already double what it was last month with a dif Samsung fridge. The photos aren't loading. Touching the screen leaves finger prints everywhere. The ai camera doesnt recognize anything and you have to constantly name everything yourself. Hopefully they give it an update so we can set a timer for screen display. Id like it to turn off after 30 seconds of no activity.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)

AI Functionality

2 (9,999)
Response from Samsung:
2026-07-14

Samsung

Hi Megp, We appreciate you sharing your experience and feedback with us. Input like yours helps us better understand how customers use and experience these features. Should you have any questions or need additional support related to your experience, please reach out through any of the channels below and provide reference number (1152786599) when contacting us. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We're here to help whenever you need us. Glaiza Samsung Care

Pierre
5 (9,999)

2024-08-15

New Jersey

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I've waited three years to purchase this refrigerator. When we moved into our new place, we continued using the previous Samsung model, anticipating that they would come out with a newer version, which they did, but it only came in one color. Finally, this model came in a color that was attractive for our property. I've had this refrigerator for almost two months, and I absolutely love it. Every opportunity I get, I explore some of the amazing features it has. I'm extremely satisfied with my purchase.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JenHDan
5 (9,999)

2024-07-04

Seattle, WA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This is not only the most beautiful appliance in my home it is also the most helpful. Samsung did a great job and really bringing the best of the best in this design. The four-door gives you great freezer capacity and the integrated AI helps. Keep your list in check. It gives you adequate room for an extra large pizza and the beverage center is just the most convenient brilliant design I have ever seen. I can keep my drinks ready to go and the filtered water is delicious all in all worth every dime.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
sleepymiko
5 (9,999)

2024-04-09

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This Fridge has much to offer in a sleek design. The Bespoke design of Samsung is one our favorites as it has simple yet elegant look! The family hub has so many uses including having a digital memo board or play youtube videos for cooking. It is also able to recognize if the fridge door was accidentally left open. The beverage center allows us to get water either from the pitcher or the fountain. The ice maker also compliments the beverage center by making two types of ice! Flex zone allows us to change our need of more frozen or cooled goods. The size of the fridge allows for tons of space which we have been having trouble filling. At first the fridge seemed intimidating with the size and features but we have quickly grown accustomed. It is a daily driver for all our fridge needs and more.
I recommended this product.
Helpful?
Nicole
2 (9,999)

2024-12-06

California

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
I bought this fridge in August. I was very happy with it until a few weeks ago. It started making a squeaky rattling noise for hours on end. Repair guy came and said it’s a normal noise of the compressor. He installed some foam to make the noise less noticeable. It made no difference. Outside of that there is nothing else to be done and I just have to get used to it because that’s a “normal noise” The noise drives me nuts. My 15 year old GE fridge was quieter than this. Very disappointed.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-12-09

Samsung Care

Hi Nicole, It must be incredibly frustrating to deal with a noise like that, especially after having a positive experience with the fridge initially. We are here to assist. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks that can be visited for additional help. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147866404 to help our team pull up your information. Leo

Marcelindo
5 (9,999)

2024-07-02

New Jersey

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] For context, we are a bleeding-edge type of family and this is our seventh refrigerator in 22 years. Not only is this the best refrigerator we've ever had, but it is the first refrigerator we absolutely LOVE. It's the first refrigerator we don't have major complaints about. Every other fridge we've owned (this is our third Samsung in a row) has had some major compromise in the past, like a slow ice maker or tiny water dispenser. This fridge is amazing in every way! We are so in love with it!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
AfL0r3z
5 (9,999)

2026-03-25

LaPorte TX

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I didn't think I'd ever be excited about a fridge, but this one changed that. The AI tracks what's inside so you stop buying stuff you already have, the FlexZone switches between fridge and freezer whenever you need it, and the self-filling water pitcher is one of those things you didn't know you needed. The SmartThings integration is a bonus — it connects seamlessly with your other Samsung devices and TVs, so everything just works together. Looks great in the kitchen too. Highly recommend.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Benedick
1 (9,999)

2024-04-05

El Dorado, California

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
Ordered in advanced and fortunate to get ours today. So pretty and all but while peeling the film, the ice drawer/shelf looked wonky. Pulled it and look like it was forced during assembly. Pulled and it was broken. (Photo attached) Broken hearted immediately. 💔 Can I get a replacement of said part? 🙏 Also, doors arent flushed. Right door is ajar-ish by 1/8 inch. 🥹💔 Any fix? Will other customers who paid and are gonna pay premium experience these defects missed by quality control?
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-08

SEA Care

Benedick, we understand where you're coming from. Let's assist you with your fridge. Should you wish to purchase the compatible ice drawer and shelf for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order. Please see pages 25 to 32 under the "Detach the fridge doors, Detach the freezer doors, To reattach the freezer doors, and To reattach the fridge doors" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202401/20240126140421266/T-TYPE_RF9000D_DA68-04752V-00_EN_MES_CFR_240119.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147023089) to help our team pull up your information. Have a great day. ^Camille

Fridgie
2 (9,999)

2026-05-27

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
I cannot recommend this fridge for future buyers. I have had it for two years now and am averaging at least one leak repair a year pertaining to the ice maker and water piping. Luckily it started leaking under the warranty the first time around but yet again this fridge has developed a leak in and around the ice maker. The “AI” is rudimentary at best and more of a waste of time. The computer portion of the fridge is no smarter than a tablet. I would not buy at all if I were you.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-05-27

Samsung

Hello Fridgie, Your feedback brings valuable perspective on reliability and feature expectations, and it helps highlight what matters most in real-world use. Our refrigerators are built for dependable performance and everyday convenience. When leaks happen near the ice maker or water lines, they’re often linked to connections, seals, or normal wear over time, while smart features are designed to support usability, though preferences for them can vary. If you ever need to reach out to Samsung, please include this reference number: 1152548353. Your trust in Samsung means a great deal to us. Nicole Samsung Care

JitT
5 (9,999)

2025-06-06

North Carolina

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this refrigerator! The Bespoke 4-Door Flex with AI Family Hub is not only stunning to look at with its customizable panels, but it’s also packed with smart features that genuinely make life easier. The AI-powered Family Hub keeps our household organized — from shared calendars and grocery lists to recipe suggestions and even streaming music while I cook. The FlexZone drawer is incredibly versatile, allowing me to switch between fridge and freezer modes depending on what I need. Plus, the space is massive — it fits everything, and then some, without feeling cluttered. Cooling is fast and even, and the beverage center with auto-fill pitcher is a small luxury I didn’t know I needed. Highly recommend it to anyone looking for a premium, feature-rich fridge that blends style with cutting-edge technology!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Claudia
5 (9,999)

2026-03-25

Cypress, Texas

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I wasn't sure about a fridge with so many bells and whistles but the more I explore the features, the more I'm convinced I made a great choice. The Family Hub is so much more - it's a central location for all family activities, is has great capacity, it's efficient plus it talks! I love having one central location where everything is easy to access. If you're considering a family digital planner and need a fridge, this truly is the best solution!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
RichO
4 (9,999)

2024-05-06

Knoxville

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
Expensive. AI/camera is "interesting", but way too soon to tell if it'll be of use. AI does not track in/out from doors, freezer, or flex zones. Large size barely fit. Door hinges limited depth that fridge can be set. In my case, to push it against back wall requires door/wall opening to be enlarged (to accommodate door opening). Has anyone considered rethinking door openings? Instead of 'swing' maybe 'pull-out' I-beam w/shelves on both sides?
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Techlove
4 (9,999)

2025-01-17

hollywood, fl

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] We've had this for about a month or so now and i would say that it definitely does have all the bells and whistles but we don't really use it for all it's intended. A lot of the set up took many shots of resetting in order to get some of the functions like the ring camera to work on demand and the camera to capture the shots necessary to place reorders. The inside could use another shelf because i do find it wastes a lot of space so i do not recommend it for a big family. For ex. if you cook a pot of food, that pot will most definitely fit on one side of the fridge, but that's it. My biggest qualm is that there is only 1 ice scoop for the freezer even though there are two slots for the scoops and when i tried to order another, they didn't offer it on the site and it is a very specific ice scoop that if it breaks, I'm not sure how to replace it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
John
1 (9,999)

2025-11-01

McKinney Texas

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
I will NEVER buy a Samsung product again. The refrigerator we bought compressor went out only after 3 years. And don't get me started on the ice machine. They have replaced both parts at our expense and both failed and Samsung won't do anything to fixe it ( without us agreeing to pay for it again) The lady we just talked to on the phone was argumentative and rude, refusing to hear our side and sticking to the Samsung script. Beware!!!
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-11-04

SEA Care

Hi John, We understand how you feel about your overall experience with the refrigerator and the customer service representative you spoke with. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151227142) when you message us so our team can retrieve your information. Thank you. -Kimberly

Gerry
5 (9,999)

2024-09-02

Beaumont, California

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Great refrigerator. Very quiet. Love the AI Family Hub but still learning how to make optimum use of the many options and apps. Wanted a white refrigerator to match current kitchen appliances but could only find lower end refrigerators in that color. The Bespoke offered the choice of several colors and was one of the deciding factors in buying this product. Bought during Memorial Day promotion and was very happy with the sale price.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JacTew
5 (9,999)

2026-05-20

NC

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I’ve been using this refrigerator for the last six months, and it has performed exceptionally well. The build quality feels sturdy and premium, while the feature set has been impressive. From the flexible storage options to smart features like AI Family Hub™+ and AI Vision Inside, everything has worked seamlessly and met expectations. It has been a reliable addition to my kitchen, and I’m very happy with its overall performance.”
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
TomS
5 (9,999)

2025-09-15

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I never thought a fridge can be more than just a fridge. The AI camera function is a life saver when I am at the grocery store. The smart features like calendar and smart things make this fridge really the center of the family planning. From school activities to important anniversaries, everything is available in an instant. Smart things make the fridge the home control center I ever wanted. And yes, eggs stay fresh as well.
Helpful?
Originally posted on Samsung US
Anonymous
5 (9,999)

2024-03-18

Temecula

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Upgrading my fridge to the new Samsung al family hub was the best thing I’ve done. I love that it doesn’t have handles and I like the hands free sensors to open the door also the camera that tells you what you put in and out of the fridge. It’s also fingerprint resistant wich is great for the kids. We absolutely love the beverage zone with pitcher and the dual ice maker with ice scooper. The pitcher is refills on its own and it also has the water dispenser next to it. I like how the shelves on the doors have a lot of space and the trays are big enough to fit a lot of things. Great for organizing. The apps outside on the hub I’m enjoying so much while I cook like pandora, YouTube and it also comes with other great applications like cooking recipes. I thinks it’s a beautiful fridge and it’s fits perfect! I’d definitely recommend this to my friends and family.
I recommended this product.
Helpful?
Value4yourbuck
3 (9,999)

2026-03-12

New York

Capacity : 23 cu.ft. | Colour : White
3 (9,999)
[This review was collected as part of a promotion.] I'm not enough space capacity not enough space capacity average on cooling is good the tablet but it doesn't turn into a full screen when using YouTube or any apps I feel like it's little too high I feel like it's a little too high priced for what it is offered except for a giant tablet on the door there isn't much different . the water dispenser feature is nice however. the connectivity is good and efficiency is okay too.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-17

Samsung

Hi Value4yourbuck, We value the information you shared about your Samsung refrigerator and the details you provided about space utilization and overall layout. This guide offers helpful tips on making the most of your refrigerator’s interior by organizing food in the most efficient way. You can explore the full guide here: Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10006839/ Please keep this reference number for your records: 1152253449. We appreciate hearing from you, and Samsung truly values your business. Glaiza Samsung Care

Soup
5 (9,999)

2024-08-16

Salt Lake City

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Been using for 2 months now. Love it! Didn't think we'd use the water pitcher much but everyone now prefers it as it fills cups quickly. Really like all the different storage shelfs and bins. Everyone is really enjoying the interactive tablet-like features on the door and very convenient for making new recipes. AI on food is a great feature too and hoping it prevents food waste in our home. Very high quality look and feel.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
satterrab
4 (9,999)

2026-03-25

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Capacity is excellent for the size. The multi-setting section is very useful. The beverage center is great due to the clean look where it isn't exposed on the outside, and the auto-filling water pitcher is something I never knew we needed until we had it. The AI features are cool, but we don't make use of them much due to it misidentifying items frequently. We mostly use the screen to see the latest weather report.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
JitT
5 (9,999)

2025-09-30

NC

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I’ve been using this refrigerator for the past six months, and it has served me really well. The build quality feels solid and premium, and the feature set is impressive. From the flexible storage options to the smart features like AI Family Hub™+ and AI Vision Inside, everything has worked smoothly and as expected. It’s been a reliable addition to my kitchen, and I’m very satisfied with the overall performance.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
mdb321
5 (9,999)

2025-12-22

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This is my second four door flex refrigerator and my first time having a family hub. I originally did not thing that I would use the screen very much but I have been pleasantly surprised by the amount of use it gets. My family loves the ability to draw hand-written notes and play spotify while in the kitchen. There is plenty of space to store all the items we need and the beverage center is my favorite feature.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
David
5 (9,999)

2026-03-25

Louisville, KY

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I really like the refrigerator; its smart feature is really good with the screen and connect to multiple devices and services as well it will make life easy with its smart cooling system is very flexible and efficient different portion like refrigeration and freezing section of it and even its fully loaded inside with most of the items and it's so big to have most of the useful items and screen size is good
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mitch
5 (9,999)

2026-05-20

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We have multiple Samsung products. We use the smart things app to give us the flexibility to turn on and off the products we have. Our refrigerator has great capacity for a family of four. The screen on the refrigerator helps me start the day right by displaying my calendar first thing in the morning, Our Refrigerator monitors our filter so we know when to change it with out guessing. Extremely efficient.
Helpful?
Originally posted on Samsung US
GM72
5 (9,999)

2025-09-15

Las Vegas, NV

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Awesome fridge. No issues since delivery and install 6 months ago. Just replaced the first water filter this week. Easy to replace. The only thing that I think is a bit of an issue is the AI recognition. It recognizes most items but some you have to input manually. I don't use this feature much. Also, some of the apps are being discontinued. If they would allow more third-party apps, it would be better.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MrWick
5 (9,999)

2025-10-30

Plainfield Illinois

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Product is beautiful, I love the capacity. I Love the versatility of using the bottom right quadrant to set whatever temp you want for different occasions. The drink door is cool. The little piture of water for a fast glass poor so you don't have to wait for the stream when your really hungry. We don't really use the for flavoring water. The screen and control interface is cool and love the updates.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Marco
5 (9,999)

2025-10-28

Encinitas, CA

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I absolutely love my Samsung Bespoke AI 4-Door Flex refrigerator. It’s not just a fridge—it’s a smart hub for the kitchen. The customizable panels gave my kitchen a modern, personalized look, and the Family Hub touchscreen is incredibly useful. I use it to stream music, check recipes, and even leave notes for the family. The internal cameras are surprisingly accurate—they recognize most of the food I put in and help me keep track of what’s inside without opening the door. The FlexZone drawer is a lifesaver when I need extra fridge space or want to switch it to a freezer. The auto-open doors and Beverage Center are thoughtful touches that make everyday use easier. Plus, the dual ice maker gives me both regular cubes and nugget-style ice, which is a hit with guests. If you're looking for a high-end fridge that blends smart features with beautiful design, this is it. I highly recommend!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Blackman
5 (9,999)

2026-03-16

Baltimore,Md

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This Bespoke AI 4 door flex fridge is a multi tool freezer fridge that provides entertainment, data, ring camera and much more technology at your fingertips awhile serving as a smart refrigerator. I especially love the fact that everything put in and taken out is accounted for and a meal can be created on the screen based off ingredients in the fridge. This has been a game changer since our purchase.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Chuchi
3 (9,999)

2024-05-01

Capacity : 23 cu.ft. | Colour : White
3 (9,999)
I bought this fridge for my new home. Although I like most of the fridge's features, I loathe this 4-door design. Half my items from big box stores don't fit in these narrow freezer spaces. And good luck if you've got a frozen pizza to put in there. What was Samsung thinking, not releasing a wide freezer drawer option? I had to buy a new freezer for the garage because of this thing's design.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-05-03

Samsung Care

Hi there, We can feel the frustration you have with this fridge. We are here to help you in any way possible. We recommend checking the resources below for steps on how to organize your fridge. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147106900), and it will help our team pull up your information. ^Rodel

DmitriK
5 (9,999)

2024-09-09

Orlando, FL

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We've had this fridge for about a month now and absolutely love it. Family hub option is amazing. The AI thing for food detection .... takes time to get used to using it properly so we turned it off. Wish the flex model came with the family hub and a glass door on the left - seems that you can get glass on the left (no family hub) or family hub, but no see-thru glass on the left.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
alfability
5 (9,999)

2025-09-15

Breesport, NY

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We had heard mixed reviews on some of Samsungs past refrigerators, but after doing some thorough research on the redesigned mechanicals and talking to some friends who had a similar Samsung fridge, we bought ours and I'm so glad we did. The layout is well thought out and functional. Not having ice on the door a small inconvenience, but it's worth it to increase reliability.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
HpnotiqSteve
4 (9,999)

2024-04-16

Roseville CA

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
The fridge is amazing. Id say, I'm not unhappy with this fridge at all...BUT, the ice maker sucks. the way they made the drawers, you gonna knock ice out the back due to the way the ice goes over the top of the bin, and then when you push the ice cover back to scoop the ice, the over hang falls to the back. i will give it one less star due to this, BUT everything is amazing.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Brewsty
1 (9,999)

2026-02-05

Capacity : 23 cu.ft. | Colour : Grey
1 (9,999)
I bought this Samsung fridge largely because of the screen and smart features. Unfortunately, after only about a year and a half, the screen completely stopped working. This isn’t a cosmetic issue — it’s a core feature of the appliance. I tried all recommended troubleshooting (power resets, settings checks, Wi-Fi disconnects, etc.), but nothing fixed it. When I contacted Samsung, I got no meaningful help or solution. Because it was just outside the basic warranty, they essentially washed their hands of the problem, despite this being a major component failure far earlier than you’d reasonably expect for a premium appliance. For a fridge at this price point, I expected better build quality and far better customer support. A touchscreen failing this early — and Samsung doing nothing to help — is extremely disappointing. I wouldn’t buy another Samsung appliance with a screen, and I’d caution others to think twice.
Helpful?
Originally posted on 36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub(RF23DB9900QDAC)

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Brewsty, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Bogeyck
2 (9,999)

2026-05-05

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
Refrigerator was great for the first year. Then the lage cube ice maker side started leaking water inside the fridge a few days out of warranty. Now the water pitcher isn't filling. Bought this in September of 24. This thing is junk and would not recommend. Everything I own is Samsung. I will never buy another Samsung refrigerator and would not recommend them to anyone.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-05-13

Samsung

Hello Bogeyck, This emphasize how dependable performance over time plays an important role in maintaining confidence in a household appliance. Ice maker leaks can sometimes be influenced by fill tube alignment, water pressure levels, or ice formation affecting normal operation. This guide provides troubleshooting steps for water leaks in your refrigerator. https://www.samsung.com/us/support/troubleshoot/TSG10003766/ While his guide provides troubleshooting steps for AutoFill Water Pitcher functionality. https://www.samsung.com/us/support/troubleshoot/TSG10007492/ If the behavior continues after reviewing these steps, connecting with Samsung Care can help our team take a closer look at what’s happening and guide you with next steps specific to your refrigerator. Please keep this reference number for your records: 1152490376. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your trust in Samsung means a great deal to us. Nicole Samsung Care

RoMa
5 (9,999)

2024-08-12

Florida

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I’m extremely satisfied with my bespoke refrigerator. The interior is well-organized, with plenty of storage space. The adjustable shelves and deep door bins make it easy to store items of various sizes. I particularly like how the design maximizes space without compromising accessibility. The layout is intuitive, and I never feel like I’m struggling to fit in groceries or find what I need. If you’re looking for a refrigerator that offers more than just basic cooling, and you value customization and quality, this is an excellent choice. The modular design allowed me to change the fridge’s appearance to my exact preferences, which is something most standard refrigerators don’t offer. This level of design flexibility makes it feel like a truly personalized addition to the kitchen, rather than just another appliance. It’s an investment in both your kitchen’s appearance and your daily convenience. Highly recommended!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Kev1
5 (9,999)

2026-03-26

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We have had the fridge for a few months now, freezer capacity is nice love the two separate ices. The family hub has been useful, from leaving notes to my grandson scribbling on the white board. The counter depth gave us the aesthetic with out sacrificing too much capacity. My wife loves the refilling pitcher. Lemon water always ready to take to the table at meal time.
Helpful?
Originally posted on Samsung US
CM2024
5 (9,999)

2024-08-12

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Owner for several months now and couldn't be happier. Best refrigerator I've ever had. Spacious, cold, intuitive, smart, lots of options. Love the 4 doors, ice maker, music, pictures, and all the fancy options I can't find on any other model I've perused at the store or online. Certainly happy but my wife was impressed, you will not find a better refrigerator!!!
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MeganO1
5 (9,999)

2024-04-15

BRIGHTON

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I am very happy with this fridge and its features. The screen allows you to view apps, play music, watch tv and use the SmartThings app to adjust settings and see what is in your fridge while at the grocery store. The shelves are spacious and allow you to adjust them to fit about anything you need to in the fridge portion. The lower sections have pull out shelves/baskets for storing and organizing your items. The flex zone can be set at a variety of different temperatures depending on your preferences, I just use it as a freezer section. The beverage center allows access to the water dispenser and water pitcher along with access to items in the left upper door. The AI features seem good and keeps track of the food going in and out of the fridge. It will give you recipe ideas using items you have stored in the fridge. The ice dispenser has a tray for two different types of ice along with an ice scoop and holder.
I recommended this product.
Helpful?
Lcan
5 (9,999)

2025-12-13

Capacity : 23 cu.ft. | Colour : Grey
5 (9,999)
This is the most amazing fridge I have ever owned. The fridge is massive for been counter depth. The water pitcher feature is amazing having cold water all the time. The family Hub its a must have for a large family with kids, we have our scheduled shared and we can all see it. The convertible lower sections allowed me to expand my fridge to have more space.
I recommended this product.
Helpful?
Originally posted on 36" 23 cu.ft. Bespoke AI Counter Depth 4-Door Flex Refrigerator with Family Hub(RF23DB9900QDAC)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pat C
5 (9,999)

2025-06-03

California

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is a dream or a fantasy come true. We love, love this refrigerator. Everything about it is perfect. We've had it for around 6 months now and there a no complaints. It's large. It has the perfect ice machine built right in.The Family Hub (Tablet) is incredible. I didn't think that I would be using it too much, but in reality, I use it all the time. I especially like that I can add all my upcoming events, games, important dates, appoinments, etc., on the Google calendar on my lap top and it gets displayed on my calendar on the fridge. You can select up to 100 photo's to display as a screensaver. I even watch my games on it. The picture is amazing. You can get notifications, make adjustments for the temp, stop/start the ice maker, and much more all from the Smartthings App on your phone. Even to this day, I would see the fridge in the kitchen and I would shake my head in disbelief. I am honestly in awe. It is perfect!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
nesjes24
5 (9,999)

2024-04-17

New York

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This fridge is a beast, seriously none can compare. It has so many features that I don't know where to start. So let's start with the size, it is huge. You can fit a lot inside. It has a space for everything and more. I love the freezer in comparison of my old fridge. I like that I can stack on shelves and even have space on the doors to store items. The AI Family Hub is such a nice addition to the fridge, you can watch stuff or even get recipes when you're in the kitchen. You can also download apps. But the AI Vision is my all time fav, it scans what you put in to keep track of what you have and tracks what you take out. This is helpful for when it's time to replenish groceries. This refrigerator has two separate ice cube bins and a scoop, one for cubed ice and one for my personal favorite, crushed ice. You can connect your fridge to your phone via the Samsung SmartThings app. Anyone will love this fridge and I highly recommend it.
I recommended this product.
Helpful?
ChanTheMan
5 (9,999)

2026-06-22

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
We love our 4-door flex refrigerator with the large screen. Having Alexa & Bixbe answer all our questions, internet, artwork, etc ... is a treat! Just one persistent problem: while the fridge and microwave always remain on internet (Family Hub), the range does not lock on to the wifi and when it rarely does it only holds a few seconds.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
toddxr4ti
1 (9,999)

2025-07-08

North Carolina

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
Don't waste you time witn ANY Samsung Appliances. We've had 3 refritgerators and 2 ovens replaced which happens about every 2-3 years. The latest compressor fail on a refriterator happened 1 month after the extended warranty exired and Samsung does nothing to help. Even the repair technicians say stear clear of all Samsung appliances.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-09

SEA Care

Greetings, We are here to assist you at any time. We would like to discuss this experience further with you and determine the steps that can be taken to help with your Samsung refrigerator, should you decide to have it repaired.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149915302, to help our team locate your information when you message us. Have a great day. -John

Pite
5 (9,999)

2025-06-04

Michigan

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This is a futuristic refrigerator. Great addition to any kitchen. There’re many features and way to utilize multiple zones. It’s quite silent and compared to my previous Samsung refrigerator it’s energy efficient that I could see in the reality!! Finally, the touchscreen is a nice touch; however I wish it was high resolution like 4K.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
QualityNprice
5 (9,999)

2025-10-06

Las Vegas, NV

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] We love the design and how there are four doors and you don't have to open the whole thing to get things out or put things in. Also, like the fact it makes two different sizes of ice. The tablet like technology feature on the door is pretty cool for misc. things. The front with color option was the main reason we wanted the Bespoke.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nishant
2 (9,999)

2025-01-01

Ahmedabad India

Capacity : 23 cu.ft. | Colour : White
2 (9,999)
I bought Samsung refrigerator in 2015. Last month my refrigerator had an issue of excess cooling. Samsung service team is not able to fix it as new part is not available with Samsung company. There is no solution as I have made several calls and mails to Samsung. New parts should be made available which company stop manufacturing
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-01-03

Samsung Care

Hi Nishant, We know how important it is to have a reliable refrigerator in our home. Allow us to help you. Please consider checking the link below for the steps if your Samsung refrigerator is too cold. Kindly click on the embedded word inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001030/ We would like to speak with you more about this experience and assist with getting service set up or determining what steps can be taken to help with your Samsung refrigerator. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148069422, which will help our team pull up your information. ^Rainly

RSL1
4 (9,999)

2025-12-19

Riverview FL

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Great fridge with lots of thoughtful features built in. If you are a Google tablet person this will be a breeze to set up all the apps and tech. Lots of space and love the freezer drawers. Make sure fridge is level or auto open doors will not work properly. Love this feature but a little challenging to get it to work correctly.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Kccobra
5 (9,999)

2025-10-06

Omaha nebraska

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This ia amazing to have. The capacity is unreal and the cooling configurations are even more amazing. You can shut off the ice makers and convert to deep freeze or more 34 degree storage. The touch screen is amazing and the tech that supports it is just like a touch pad. You want get more storage compartments than this.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JackT
5 (9,999)

2026-03-25

North Carolina

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I have been using the Samsung Bespoke AI 4-Door Flex Refrigerator and it has been a solid product overall. The build quality feels premium and the design is modern and customizable, which makes it a great fit for a contemporary kitchen. One of the biggest highlights is how rich it is in features. The AI powered capabilities make everyday use more convenient, and the smart connectivity adds a nice level of control. Features like the Beverage Center, AutoFill water pitcher, and flexible storage compartments are very practical and easy to use. In terms of performance, it works great. The cooling is consistent, and the multiple compartments help keep food fresh for longer. The ability to switch certain sections between fridge and freezer is especially useful depending on your needs. Overall, this is a well designed and feature packed refrigerator that performs reliably. It is a great choice if you are looking for something modern, smart, and dependable for your home.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kshsu
5 (9,999)

2026-02-20

Georgia

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] ​I am loving my new Bespoke 4-Door Flex Refrigerator! The customization options are amazing—it looks so high-end in my kitchen. The FlexZone drawer is a total game-changer, allowing me to switch between fridge and freezer temps depending on what I’m hosting. It keeps everything organized and at the perfect temperature
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Chris6362
5 (9,999)

2025-10-06

Rochester, NY

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Great refrigerator! The shelf configuration options maximize capacity inside both the fridge and the freezer. Two ice cube sizes and two water dispensing choices provide options for everyone. The Family Hub keeps all of our calendars organized and is a great visual for planning future appointments. Love this fridge!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Bob64
4 (9,999)

2024-08-13

MN

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] I often include adjustable shelves, door-in-door designs, and flexible storage solutions like the FlexZone, which allows you to convert compartments between fridge and freezer modes based on your needs. The only issue I have is with the sensor bar when I go to grab the bottom of the fridge; this door opens up.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Rrana
4 (9,999)

2025-06-19

NJ

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Samsung Bespoke refrigerator with 4 doors is simply amazing. I love the look, style and technology it offers. It is what I was looking for. I am now hoping that I'm in good hands as far as keeping this fridge for a very long time. I definitely recommend it to all. It's been 2 months of using it and I love it.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Gmoney411
5 (9,999)

2026-03-11

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] The model is a great improvement over the previous model. The media hud is large with a camera and quality apps. Placing a water pitcher inside the refrigerator door in addition to the dual ice storages with the ability to produce several different types of ice was an amazing idea. I love this refrigerator.
Helpful?
Originally posted on Samsung US
Kaboom
4 (9,999)

2025-09-15

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Really like the bottom half being refrigerator on one side and freezer on the other. the hub is fun for changing to seasonal decor. plenty of space, except when the wife loads a weeks worth of leftovers in it. Love the water jug built in! Generally really like it. Lets hope it last longer than 3 or 4 years.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Bonzo
4 (9,999)

2025-10-28

Capacity : 23 cu.ft. | Colour : White
4 (9,999)
[This review was collected as part of a promotion.] Second one I've owned and the same design problem. when scooping ice out of the bins. the cubes fall over the back down into the bottom bin. There should be some type of rubber flap to prevent this. Also, the cubes will fall even if the door is open and the tray(s) are removed. Simple software fix.
Helpful?
Originally posted on Samsung US
Aflion
5 (9,999)

2024-04-15

Eastaboga

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] For many years, I have prefered Samsung products. So, when I had the opportunity to get a Samsung 29 cubic ft refrigerator, I had to do it. This thing has so much space, I'm really not sure what to do with all of it. I think my favorite part of the refrigerator is the beverage center, though. Being able to have just the face of the refrigerator open to grab a drink is pretty cool. Right below the beverage center in the freezer section, theres an ice maker that makes 2 different types of ice. I also like that the bottom right section is a flex zone, so it can be either a freezer or a refrigerator, depending on what you need. The AI vision is nice to have as well, since I can see whats in the refrigerator without actually opening it. I also enjoy being able to pull up recipes and have music playing on the refrigerator as well. I'm still discovering all of the things this refrigerator can really do, and it definitely makes me more excited to get even more Samsung appliances in the future.
I recommended this product.
Helpful?
Cherigo
5 (9,999)

2025-12-21

Lithia. Fl

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] This is hands down the best refrigerator I’ve ever owned. I love the water and ice feature. The 4 doors and I can either use the bottom one for fridge or freezer whatever I have the need for. The screen is so amazing/ no more echo for me. If you’re on the fence about this fridge I highly recommend
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LK2024
5 (9,999)

2024-08-19

St Petersburg, Florida

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] Great refrigerator, we use the flex freezer/refrigerator section to store all the condiments so they are in one place. Purchased a freezer to allow us to use this space since we are a family of five. Accessing the water and drinks without opening the entire refrigerator is also a great feature.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
KimF
5 (9,999)

2025-09-15

Amelia, Ohio

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] No issues so far! We bought our fridge a few months ago and love it so far. We got the extended warranty with it which we usually never do; but with all things being manufactured so poorly these days, we decided it was wise. Praying it continues to perform as expected for MANY years to come.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Carlita
5 (9,999)

2025-10-28

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I absolutely love my new Bespoke refrigerator. I had the previous model and liked it a lot, but this one is even better. I especially love the ability to convert a compartment into an extra freezer, and the technology that takes pictures of my groceries to alert me when I need more is amazing!
Helpful?
Originally posted on Samsung US
Rick
1 (9,999)

2025-06-17

Naperville, IL

Capacity : 23 cu.ft. | Colour : White
1 (9,999)
I bought this back in November 2023, about 6 months later I needed the ice maker lines and equipment replaced because it was leaking water inside the fridge, now 1 year and 7 months later it’s dead with a Freon leak. Samsung’s warranty is 1 year. Save your money and don’t buy this garbage.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-19

Samsung Care

Hi Rick, It’s completely understandable to feel let down when a major appliance doesn’t perform as expected. We’d like to help you get the support you need. Below is a link to Samsung’s service page, where you can schedule a visit from an authorized technician: Repair Services: https://www.samsung.com/us/support/service/ If you’d prefer that we arrange the appointment for you, feel free to reach out through any of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1149649996 to help our team pull up your information. Leo

Bespoke fridge user
3 (9,999)

2025-06-19

Capacity : 23 cu.ft. | Colour : White
3 (9,999)
[This review was collected as part of a promotion.] Having a digital shopping list that I can access from fridge and phone is very handy. We keep the family calendar front and center by having it on the home screen. Wish there were available color panels though. Very sad that I can no longer modify my colors. Also, the AI bit is useless.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-06-20

Samsung Care

Hello, We appreciate the review about the refrigerator. Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Thank you. -Angelica

Raja
5 (9,999)

2025-10-06

Florida, Ocala

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I love this refrigerator has a wonderful feature and technology, lots of compartments, capacity very salient to configure arrange or customize its hardware and software. Can connect with another computer by an interface I Love this. I will surlily buy another and also recommend others.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mzstacey
5 (9,999)

2025-10-06

Prattville Al

Capacity : 23 cu.ft. | Colour : White
5 (9,999)
[This review was collected as part of a promotion.] I love everything about this refrigerator I love the space inside . I love how I can see my food cook on the refrigerator from my bespoke smart range I love to watch recipes on the screen it has I love the beverage center my water jug refills itself and I like how the ice is so crunchy
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual

12.6 MB

Apr 30. 2026

ENGLISH

Download

User Manual

12.61 MB

Apr 30. 2026

FRENCH

Download

Quick Guide

ver 1.0 | 0.41 MB

Feb 01. 2021

ENGLISH, FRENCH, SPANISH
Download
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Features and specifications are subject to change without prior notification.