Samsung refrigerator is not dispensing ice
If you're experiencing issues with the Samsung ice dispenser not working, you've come to the right place. We understand how frustrating it can be when your ice doesn't dispense properly, but don't worry, we're here to help you resolve the problem. In this guide, we'll provide step-by-step instructions and useful tips to get your ice dispenser back up and running. Whether it's a clog, a mechanical issue, or something else, we'll walk you through the troubleshooting process to ensure you have a steady supply of ice whenever you need it.
Note: The provided information refers to refrigerators sold in Canada. The available settings and options may differ for appliances sold in other countries.
Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
- How far back in the bucket the ice is.
- The amount of ice in the ice bucket.
- Whether cubed or crushed ice is selected. Crushed ice may take slightly longer to dispense due to the time it takes for the gears in the ice bucket to crush the cubed ice.
If you're not getting any ice out of the dispenser, it could be because the ice maker is not making any ice. Open the ice bucket and look inside to check.
Also, if there is ice, but it has fused or formed into clumps, this is the cause of the issue. Dump the ice and allow fresh ice to be made. Either dispense ice or dump it out regularly to prevent it from forming into clumps.
Child Lock disables the display panel and the dispenser. Typically, when it is turned on, a padlock icon will be lit on the panel, and might flash when attempting to interact with the panel or dispense water or ice.
Some models have Dispenser Lock which locks the dispenser only.
Note: For instructions on how to disable Child Lock or Dispenser Lock, see the control panel on the fridge or the user manual.
Sometimes bits of broken ice might form up around the opening and block it up. To clear this opening, dump the ice into a temporary storage container like a bowl, and then run warm water through the ice bucket opening to clear it up. Make sure the ice bucket is completely dry before putting it back in.
If the ice bucket is not fully inserted, the motor for pushing the ice forward and out the dispenser may not connect with the back of the ice bucket. This will make the motor sound like it's working, but ice won't come out.
If the bucket does not click into place when it is inserted, align the back of the bucket at a slightly different angle before inserting it.
This step only applies if one or both of these are true:
- The sound of the auger motor cannot be heard when trying to dispense ice.
- The refrigerator has never dispensed ice since the last time the doors were reattached.
When attaching the doors, it's important to correctly connect the wire harness. Instructions can be found in the user manual in the section for attaching the doors.
If the issue continues, visit our Service Centre to request service.
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