Galaxy Note10 - Protect your phone from viruses and malware (SM-N970W, SM-N975W & SM-N976W)

Last Update date : Oct 07. 2020
Galaxy Note10 - Protect your phone from viruses and malware (SM-N970W, SM-N975W & SM-N976W)

WARNING: YOUR PHONE IS INFECTED! Have you ever gotten one of those fake ads? It's unlikely that your phone will become infected with viruses and malware because all Galaxy and Play Store apps are scanned before they're downloaded. However, sneaky ads or emails can try to download harmful software onto your phone. Don't worry, there are a couple things you can do to protect your phone.

Information provided applies to devices sold in Canada. Available screens and settings may vary for smartphones sold in other countries.

App permissions

App permissions are an easy and reliable way to keep your phone out of harm's way. When in doubt, if an app seems fishy, don't grant it access.

App permissions

After you install a new app, you will be prompted to allow or deny certain permissions. Tap Allow or Deny depending on the app.

Browser settings

Even if you're on a trustworthy site, there can be an onslaught of unsafe or annoying ads. Don’t be fooled by scams. Use the options in Samsung Internet to drive away pop-ups.

Browser settings

Navigate to the Samsung folder in Apps, and then tap Internet. Next, tap the Menu icon (at the bottom right corner), and then tap Ad blockers in the new panel. You’ll see a list of recommended content and ad blockers for your browser. Tap an app, and then tap Install to get the content blocker. Hasta la vista, fake ads and malware!

If you are using a different browser app, remember to adjust its security settings instead.

Remove an infected app

If by some chance you think your phone is infected, follow these steps to remove a virus: completely power off the phone and then power it on again. When the Samsung logo appears, press and hold the Volume Down key. If done correctly, "Safe mode" will be displayed in the bottom left corner of the screen. If "Safe mode" does not appear, repeat the steps above.

Remove an infected app

Remember, all third-party apps are disabled when your phone is in Safe mode, so it's a great way to figure out what's causing the problem. To remove potentially infected apps, navigate to Settings, and then tap Apps. Select the desired app, and then tap Uninstall. To exit Safe Mode, simply restart your phone and it will reboot normally.

Enhance your privacy

McAfee and Samsung keep your phone safe by searching for malware and suspicious activity.

Enhance your privacy

From Settings, scroll to and select Device care. Tap Security and then Scan phone.

You will be prompted to Activate the feature by approving to the licence agreement for the first time.

Ways to stay safe
Ways to stay safe

Want to make extra sure your phone is safe? Follow these tips to keep your phone virus-free:

  • Do not download apps outside of the Play Store or Galaxy Store.

  • Avoid using antivirus apps. Samsung does not recommend third-party antivirus products.

  • Keep your phone updated with the latest software and operating system.

Thank you for your feedback!

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