Galaxy Note4: How do I delete all of my personal information from my Samsung Note?4?

Last Update Date : Apr 09. 2018

Delete All Personal Information


NOTE: Screens and settings available may vary by wireless service provider and software version.

Your device lets you delete all of your personal information from the device (the microSD™ card is not affected). This feature lets you ensure your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.

IMPORTANT: Your personal information cannot be recovered after using this feature. Please save any information you need prior to using this feature.

CLICK THE IMAGE BELOW TO VIEW THIS TOPIC IN THE SIMULATOR.

1 


Perform a Factory Data Reset


1. From the Home screen, touch Apps 1 .

2. Touch Settings 1 .

3. Scroll down and touch Backup and reset 1 under PERSONALISATION .

4. Touch Factory data reset.

1


5. Read the information provided, and then touch Reset device.

6. If you have a security lock set on the device, you will be prompted to enter the lock information before proceeding.

7. Touch Delete all to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

Perform a Remote Factory Reset


Google™ offers an application that lets you track your Android device's location and reset its memory remotely. This application is available at google.com/android/devicemanager. Both Location services and the erase feature must be turned on and active on the device.

1. From the Home screen, touch Apps 1 .

2. Touch Google Settings 1 .

3. Touch Android Device Manager.

4. Touch Allow remote lock and erase.

5. Touch Activate.

1


6. From your computer, sign in to the website using the Google Account associated with the device you want to locate.

7. Click Accept to allow the location data to be sent to Google.

8. An interactive dialog box displays in the top-left corner.

1


9. Click Erase 1 .

10. Click Erase again to confirm deletion.

1

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Find Online Offers

Shop the current Samsung product promotions.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Support available for Cellphones and Tablets

Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us