Galaxy S5: cannot play video files from Internet through 3G or LTE Data network
Q: I cannot play video files from Internet through 3G or LTE Data network. What's the problem?
A: Please check whether Block back ground data feature of Power saving mode on device is enabled. Keep in mind that if you enable the Power saving mode, the Block background data feature will be auto-enabled. Enabling this option may affect the performance of some applications which need the data network to work in the background.
Note: the Block background data feature saves battery power by blocking background data.
Perform the following steps to disable the block background data:
1. In the Settings area, tap on "Power saving".
2. Tap on "Power saving mode".
3. Drag to right to enable "Power saving mode"
4. Check the Block background data feature and Un-tick the option.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Please send us an email for general questions or technical support.
Shop the current Samsung product promotions.
Find out how to track your service online.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Find out how to submit an Online Service Request.
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.
Mon-Sat: 11:00 am – 8:00 pm (EST)
Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*
*Standard messaging rates may vary by
carrier and do apply.
* For any printer related enquiries please visit the HP website .