Galaxy Tab E LTE - Charging Your Device (SM-T377W)

Last Update Date : Jan 18. 2019


You can charge your device using any Samsung-approved wall charger, but charging speeds may vary depending on the charger. Use the charger that originally came with your device, or use only Samsung-approved charging devices and batteries. Samsung accessories are designed to maximize battery life. Using other accessories may invalidate your warranty and may cause damage.


Your device is powered by a standard rechargeable Li-ion battery. A two-piece wall charger (charging head and USB cable) is included with the device. The battery comes partially charged. A fully discharged battery requires up to 4 hours of charge time (in standard condition, using a Samsung wall charger). You can use the device while charging.

Best Practices for Battery Charging

DO NOT use any other device charger. If you need to use and charge the device at the same time, you must use the Samsung wall charger that came with your device. The Samsung wall charger is required in order to properly charge your device. Using a third-party charger can hinder the charging of your device and may cause battery issues if used long term. The picture below is the charger for your device. This charger is 5.0V/2.0A and has SAMSUNG printed on it.

Galaxy Tab E LTE: How do I identify the correct charger for my Samsung Galaxy Tab E LTE?

If you don't have access to the factory wall charger, you can charge the device using the USB connection on your PC, but the device will require twice as much time to charge.


If your device won't charge:


• Connect and charge the device using the factory wall charger for 1 hour.

The battery charging indicator may take up to 10 minutes to appear on the device's screen.

• Disconnect the device and then attempt to turn it on by holding the power button down for 15–20 seconds. The Samsung logo will appear.


• If the device turns on, the device needed to be charged. Turn off the device and reconnect it to the factory wall charger for an additional 6 hours.


• If the device fails to turn on, your device needs service. Please complete a Service Request.  

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.



Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.

Standard charges may apply 

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us