Galaxy Watch - Factory Reset Your Watch (SM-R800 & SM-R810)

Last Update Date : Sep 20. 2018
Galaxy Watch - Factory Reset Your Watch (SM-R800 & SM-R810)

If you decided to give your watch to a family member (how sweet!), or if you just want a fresh start, you can do a Factory Reset to make sure all of your personal data is taken off the watch. It will wipe everything clean and set the watch to its default settings, so you won't have to worry about personal stuff still being on it.

Available screens and settings may vary by provider, phone, or watch.

Before Resetting Your WatchClick to Expand

Whether you plan to keep your watch or give it to a friend, you will need to back up your data before you perform the reset. This will ensure your data can be restored and that you are able to access your watch after it is reset.

Before Resetting Your Watch

If necessary, turn off Reactivation lock. This lock only needs to be turned off in case you plan to sell or give the phone away.

Reset Your Watch from Your PhoneClick to Expand

Please save any information you need prior to the factory reset because your personal information cannot be recovered.

When it's time to reset your watch, you can do so on your phone. Just open the Galaxy Wearable app on the phone, and then touch the SETTINGS tab. Touch Find My Watch and then touch SET SECURITY. Next, touch Reset watch, and then touch RESET.

Reset Your Watch from Your Phone

If you have set a Reactivation Lock, you will be prompted to enter your Samsung account password. Enter your Samsung account password and then touch CONFIRM.

Reset Your WatchClick to Expand

Please save any information you need prior to the factory reset because your personal information cannot be recovered.

If you don't have your phone handy, you can perform a reset right on the watch itself.

Reset Your Watch

Navigate to Settings, and then swipe to and touch General. Next, touch Reset, and then touch Done.

Hard ResetClick to Expand

Please save any information you need prior to the factory reset because your personal information cannot be recovered.

You want to reset your watch, but you forget your screen lock PIN. In that case, you can perform a hard reset to restore your watch to factory settings.

First, turn off your watch. Press and hold the Home key until rebooting displays at the bottom of the Watch face. Quickly, keep pressing the Home key multiple times until Recovery is selected, and then press and hold the Home key. Keep holding the Home key until rebooting displays at the bottom of the Watch face.

Hard Reset

If you idle at the reboot menu, the watch will start up normally.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Email

Please send us an email for general questions or technical support.

For Canadian customers only.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-273Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us