Gear 360 (2017) - Reset Your Device (SM-R210)

Last Update Date : Apr 12. 2019

Gear 360 (2017)

If you experience problems with the Gear 360, resetting the device may get it to work properly. Resetting the Gear 360 can only be done by navigating on your mobile device to Apps > Samsung Gear 360 > Settings > Reset and format > Reset Gear 360. Another solution may be a software update.

The provided information refers to camera sold in Canada. The available settings and options may differ from devices sold in other countries.

Reset the Device

The Gear 360 must be powered on and connected to your mobile device.

1 On your mobile device, navigate to Apps > Samsung Gear 360.
2 Touch Settings.
3 Touch Reset and format.
4 Touch Reset Gear 360.
5 The following options are available:
Gear 360 (2017): How do I reset my Samsung Gear 360 (SM-R210)?

   • Reset all settings: Reset all settings to default.

   • Reset device settings: Reset your device settings to default.

   • Reset connection settings:
Reset your connection settings to default.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat


Please send us an email for general questions or technical support.

Find Online Offers

Shop the current Samsung product promotions.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.


Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.



Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us