Gear™ 2 Neo: Can my Samsung Gear™ 2 Neo get Wet or Dirty?
Dust and Water Resistance
The Samsung Gear™ 2 is rated IP67, using the Ingress Protection rating system. The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (water-resistant up to 1 meter for up to 30 minutes). Despite this classification, your device is not impervious to water damage in any situation.
Follow these tips carefully to prevent damage to the device:
•Do not immerse the device in water deeper than 1 meter for more than 30 minutes.
•Do not expose the device to water at high pressure, such as ocean waves or a waterfall.
•If the device or your hands are wet, dry them thoroughly before handling the device.
•Do not expose the device to salt water, ionized water, or soapy water.
•If the device is dropped or receives an impact, the water and dust-resistant features of the device may be damaged.
•If the device has been immersed in water, or the microphone or the speaker is wet, sound may not be heard clearly during a call. Ensure that the microphone or the speaker is clean and dry by wiping it with a dry cloth.
•If the device gets wet, dry it thoroughly with a clean, soft cloth.
•The touchscreen and other features may not work properly if the device is used in water or in other liquids.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Please send us an email for general questions or technical support.
Shop the current Samsung product promotions.
Find out how to track your service online.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Find out how to submit an Online Service Request.
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.
Mon-Sat: 11:00 am – 8:00 pm (EST)
Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*
*Standard messaging rates may vary by
carrier and do apply.
* For any printer related enquiries please visit the HP website .