Galaxy A5 - Force Restart Your Device (SM-A500W)

Last Update Date : Dec 29. 2018

Reboot

In the unlikely event that your device becomes unresponsive, you can attempt a force restart. This will turn your device off and back on without affecting any data stored on the device.

Do not attempt to remove the battery from your device. Doing so may damage the device and battery and could cause burning and injury.

Force Restart

Ensure your device is charged to a minimum of 5%. If your battery is below 5%, the device may not turn on after the restart. A device that is completely drained should be charged for a minimum of 15 minutes using the wall charger supplied with your device.

To force restart your device, press and hold the Volume down key and Power/Lock key on the device for 10–20 seconds. This performs a simulated battery disconnect.

How do I force my Samsung Galaxy A5 to restart when the screen is frozen?

If your device becomes unresponsive or frozen after a software update or a fall, you need to contact us to solve the issue. More information and more steps will be required as force restart might not be enough.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.

Standard charges may apply 

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us