Galaxy Note9 - Use Smart Lock (SM-N960W)

Last Update Date : Aug 27. 2018
Galaxy Note9 - Use Smart Lock (SM-N960W)

Your phone is so smart, it can unlock itself for you. Smart Lock automatically keeps your phone locked when it's not with you, and unlocked when your device is safe. You can choose to have Android unlock based on Bluetooth or NFC connections, trusted locations, when you're carrying your device with you, or when it recognizes your face or your voice.

Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Smart LockClick to Expand

If you hate constantly typing in your PIN or password, use Smart Lock to keep it unlocked in certain situations, like when you’re close to home. You can even unlock with your voice.

1. Navigate to Apps, and then touch Settings.

2. Touch Lock screen.

Smart Lock 1

3. Touch Smart Lock.

Smart Lock 2

This option will be grayed out and unavailable if you don't have a screen lock. Set a secure screen lock to use this feature.

4. Enter your lock screen credentials.

5. If it's the first time you are using the Smart Lock feature, touch GOT IT.

6. The following options are available:

Smart Lock 3

   • On-body detection: Keep your phone unlocked while it is on you. Just unlock it once, and it will stay unlocked as long as you're carrying it.

   • Trusted places: Add a location where the phone will stay unlocked.

   • Trusted devices: Add a trusted device. Your phone will remain unlocked when it's is nearby or connected to the trusted device.

   • Voice Match: Set up Voice Match. This will let the phrase "OK Google" unlock your phone.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us