How to transfer data from my BlackBerry to my new device with Smart Switch?

Last Update Date : Apr 13. 2018

Smart Switch

Whether your old phone is an Android, iOS, BlackBerry or Windows Mobile device, upgrading to a Galaxy smartphone or tablet is done in one seamless move with Smart Switch. From your contacts to messages, your photos and videos to your music, your calendar events to your apps. Even the device settings. They're all there on your new Galaxy phone for you to pick up right where you left off.

//skp.samsungcsportal.com/upload/namo/FAQ/ca/20170720/20170720005911274_OQJTKGYK.jpg

Note: The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

What do I need before using Smart Switch Mobile?

• Wireless: Smart Switch Mobile installed on both the receiving and sending device.


• USB OGT Cable: (1) Standard USB cable and USB OGT connector and (2) Smart Switch Mobile installed on both the receiving and sending device.

Method #1 - Restore wirelessly via a BlackBerry device

Important: To transfer wirelessly data from an old BlackBerry device to your new Galaxy device, you will need to take action on both devices, at the same time, going back and forth from your old device to the new one. Please pay attention to the instructions as we indicated if a given step is done on your old BlackBerry device or your new Galaxy device:

1 Make sure both devices are turned and open the Samsung Smart Switch app on both devices.
2 On your old BlackBerry device, touch WIRELESS.
How to transfer data from my BlackBerry to my new device with Smart Switch?
3 On your new Galaxy device, touch WIRELESS.
How to transfer data from my BlackBerry to my new device with Smart Switch?
4 On your old BlackBerry device, touch SEND, as your old BlackBerry device contains the data to be imported from.
How to transfer data from my BlackBerry to my new device with Smart Switch?
5 On your new Galaxy device, touch RECEIVE.
How to transfer data from my BlackBerry to my new device with Smart Switch?
6 On your old BlackBerry device, touch CONNECT.
How to transfer data from my BlackBerry to my new device with Smart Switch?
7 On your new Galaxy device, touch BlackBerry.
How to transfer data from my BlackBerry to my new device with Smart Switch?
8 On your old BlackBerry device, select the content you want to transfer or unselect any content you don’t want to import from your old device. Then touch SEND.
How to transfer data from my BlackBerry to my new device with Smart Switch?
9 On your new Galaxy device, touch RECEIVE.
How to transfer data from my BlackBerry to my new device with Smart Switch?
10 On your old BlackBerry device, touch CLOSE APP when the transfer is complete.
How to transfer data from my BlackBerry to my new device with Smart Switch?
11 On your new Galaxy device, touch CLOSE APP to end the process or MORE FEATURES to access additional options.
How to transfer data from my BlackBerry to my new device with Smart Switch?

Method #2 - Restore via a BlackBerry device using a USB cable

1 Make sure both devices are turned on. Connect a USB connector to your new Galaxy device.
2 Connect your old BlackBerry device to your new Galaxy device using the USB cable that you would use to charge your old BlackBerry device.
How to transfer data from my BlackBerry to my new device with Smart Switch?
3 Connecting an old BlackBerry device to your new Galaxy device should open automatically Samsung Smart Switch on your new Galaxy device. Touch RECEIVE.
How to transfer data from my BlackBerry to my new device with Smart Switch?

Note: Open the Samsung Smart Switch app on your new Galaxy device if the app is not launched automatically. Then touch USB CABLE.

4 Touch ALLOW on your old BlackBerry device to proceed to next step.
How to transfer data from my BlackBerry to my new device with Smart Switch?
5 Be patient while your new Galaxy device is scanning your old BlackBerry device and determining which content should be imported.
How to transfer data from my BlackBerry to my new device with Smart Switch?
6 Select the content you want to transfer. Unselect any content you don’t want to import from your old device. Then touch TRANSFER.
How to transfer data from my BlackBerry to my new device with Smart Switch?
7 Once the transfer is complete, touch CLOSE APP to end the process or MORE FEATURES to access additional options.
How to transfer data from my BlackBerry to my new device with Smart Switch?

Supported BlackBerry devices

• Wireless transfer: BlackBerry OS 7 or 10 (Mobile AP)


• Wired transfer from your BlackBerry device to your Galaxy: BlackBerry OS 7 or 10 for transfers via USB connector

Content type transferred from a BlackBerry device

The data transferred from a BlackBerry device includes: contacts, schedule, memos, photos, videos (DRM free content only), music (DRM free content only), documents, voice recordings, and call history. 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Samsung Members Community

Join the Samsung Members community! Peer to peer support for mobile phones.

Online Service Request

Find out how to submit an Online Service Request.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us