My Sound Bar Doesn't Seem To Retain The 3D Audio Setting, Why?

Last Update Date : Apr 09. 2018

The 3D Audio Setting


The 3D audio settings operate differently from other Sound bars and Home Theater Systems. The settings don't actually revert back to factory default after you power off the Sound bar, what actually happens is:

    • Each time the 3D Sound button is pressed the Sound bar toggles through 3D Sound OFF__> Low__> High.

    • If you press the 3D Sound button and leave the setting on 3D Sound High, after power off the setting remains, but if you press the 3D sound button it won't show you the last state, instead it will toggle to the next option, in this case 3D Sound Off. This makes it seem as if the setting has reverted back to factory but it has not.

In other words, when pressing the 3D Sound button you are not able to confirm the settings, instead you are changing the setting to the next mode. The 3D Sound button should be pressed until you select the mode you want to set, and then not pressed again.

    • The Speaker audio mode, Dimmer, and Mute functions will always revert back to default after a power cycle, this is considered normal.

1


Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Email

Please send us an email for general questions or technical support.

For Canadian customers only.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Support available for Cellphones and Tablets

Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us